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- Melbourne-Melbourne
- Outstanding customer service and Level 3 support skills
- Exposure to diverse & leading-edge technologies
- Friendly team environment with leading IT Service Provider
Our client an established, Microsoft certified IT services & managed services provider, with extensive knowledge in all things tech - from a small hardware transformation project to data centre deployments of multi-role virtual machines to an IoT sensor deployment. They have successfully been in business for over 12 years, enjoying strong year on year growth and have built a team that honestly enjoys every aspect of this industry.
About the role
This Senior Helpdesk Engineer role is responsible for handling escalated requests for the Service Delivery Team. This role will also be responsible for high level technical tickets in such areas as networking, Microsoft 365, server deployment (bare metal & virtual), IT security as well leading project driven works. You will work in conjunction with the other technical teams within the business to achieve the highest level of customer service and support. This role interacts directly with our clientele via phone, email, and occasionally onsite visits
Role and Responsibilities:
- Work on and resolve escalated Helpdesk Tickets
- Delight our Clients with a Friendly, Quick and Helpful Experience
- Provide the Client with advanced remote troubleshooting
- Remote Hardware Maintenance and Support
- Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
- Managing and recording all work through our Ticketing System
- Make sure that Client Documentation in well maintained
- Split tickets that have several issues into their own individual ticket
- Ensure that tickets aren’t “stale” throughout the process
- Review RMM dashboard and apply remediation actions as indicated by our Processes
- Review regularly scheduled/automated actions as indicated by our Processes
- From time to time the projects team will need additional resource to help deliver projects either onsite or remotely. When opportunities arise the Senior / L3 Engineer may be required to help with project delivery
- Escalate tickets that require Service Delivery Manager support
- Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
- Submit Timesheets & Expense reports as indicated on their SOPs
- Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and Clients
- Mentor the “Junior” Service Team Members
- Follow the schedule provided by the Service Delivery Manager or Service Coordinator / Dispatcher
- Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks
- Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues
- Identify opportunities for improvement and make constructive suggestions for change
- Contribute to the process of innovative change effectively
- Undertake other duties as required by the Service Delivery Coordinator, Service Delivery Manager or CTO
Skills Requirements:
- Analytical: Collects and researches data; Uses intuition and experience to complement data
- Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyses information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics
- Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments
- Interpersonal Skills: Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things
- Oral Communication: Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings
- Written Communication: Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information
- Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed
- Change Management: Communicates changes effectively; Prepares and supports those affected by change; Monitors transition and evaluates results
- Quality Management: Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness
- Business Acumen: Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals
- Ethics: Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and principles; Upholds organisational values
- Organisational Support: Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organisation's goals and values
- Judgement: Displays willingness to make decisions; Exhibits sound and accurate judgement; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions
- Motivation: Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals
- Planning/Organising: Prioritises and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organises or schedules other people and their tasks; Develops realistic action plans
- Professionalism: Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments
- Quality & Quantity: Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly
- Adaptability: Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events
- Attendance/Punctuality: Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
- Dependability: Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan
- Initiative: Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed
- Innovation: Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention
Experience:
- Technical Background or Recently completed Technical Degree or Course
- Advanced understanding of support tools, techniques and how technology is used to provide services
- Advanced understanding of operating systems, business applications, printing systems and network systems
- Advanced diagnosis skills of technical issues related of end-user hardware & software and network devices
- Advanced experience and knowledge of working with the Microsoft 365 Platform
- Must be able to type quickly and accurately while talking on the phone
- A deep desire to deliver an amazing Client Experience
- Advanced knowledge of IT Applications, Software & Hardware
- The ability to speak both Geek and human
- Great Communications skills, founded in being a good listener
- A deep desire to deliver an amazing Client Experience
- Drivers license, be willing to complete a Police & Workinmg with Children checks.
- The ability to keep up with & adapt to the fast-paced IT world
- Be fully vacinated from COVID19 – As we work in healthcare this is a non-negotiable set out by our clients to attend their sites
Good to Have:
- Experience using a Ticketing system / RMM Tool and PSA software
- Experience providing support via remote tools
- Experience handling Technical Service Tickets
- Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc.
- Client Experience Certifications such as Helpdesk Habits etc.
- Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.
- Experience managing cloud services such as Microsoft Office 365
- Experience using ConnectWise Manage
- Experience using Datto Product Family (RMM & Commerce)
On Offer:
- Competitive Remuneration
- Permanent position
- Excellent office & culture -where people enjoy their job, and always learn a lot
How to apply
ATTENTION! Please make sure you apply ONLY through our website. DO NOT apply for Appetency Recruitment Services jobs anywhere else on the web.
- If you are on our website then please apply using the “Apply Now” button below
- If you are NOT on our website then please visit our website to apply or apply via the link: Level 3 Helpdesk Engineer -Truganina| Appetency Recruitment
Other titles for this role in other organisation might be: Level 2, Service Desk, System Support, Help desk Support, Level 2 Technician, Support Engineer,
Appetency Recruitment Services @ 03 8560 3750
#HRmanagedservices #ITmanagedservicesrecruitmentspecialists #bestrecruitmentasaservice #ITMSPjobs #ITInfrastructureJobs #Sydney #Joy of Success
- Melbourne-Melbourne
- Outstanding customer service and Level 2 support skills
- Exposure to diverse & leading-edge technologies
- Friendly team environment with leading IT Service Provider
Our client an established, Microsoft certified IT services & managed services provider, with extensive knowledge in all things tech - from a small hardware transformation project to data centre deployments of multi-role virtual machines to an IoT sensor deployment. They have successfully been in business for over 12 years, enjoying strong year on year growth and have built a team that honestly enjoys every aspect of this industry.
About the role
This Level 2 IT Engineer role is responsible for handling service requests for the Service Delivery Team. These requests could be either in the form of a ticket or an onsite visit to a clients’ practice (Healthcare) This role will also be responsible for day to day technical tickets in such areas as networking, Microsoft 365, server deployment (bare metal & virtual), dental and healthcare applications as well leading project driven works. You will work in conjunction with the other technical teams within the business to achieve the highest level of customer service and support. This role interacts directly with our clientele via phone, email, and occasionally, onsite visits
Role and Responsibilities:
- Work on and resolve Helpdesk Tickets
- Delight our Clients with a Friendly, Quick and Helpful Experience
- Provide the Client with advanced remote troubleshooting and resolution
- Remote & onsite Hardware Maintenance and Support
- Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
- Managing and recording all work though our Ticketing System
- Ensure that Client Documentation in well maintained
- Split tickets that have several issues into their own individual ticket
- Make sure that tickets aren’t “stale” throughout the process.
- Review RMM dashboard and apply remediation actions as indicated by our Processes
- Review regularly scheduled/automated actions as indicated by our Processes
- From time to time the projects team will need additional resource to help deliver projects either onsite or remotely. When opportunities arise the Level 2 IT Engineer may be required to help with project delivery
- Escalate tickets that require Senior Technical or Service Delivery Manager support
- Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue.
- Submit Timesheets & Expense reports as indicated on their SOPs.
- Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and Clients
- Mentor the “Junior” Service Team Members
- Follow the schedule provided by the Service Delivery Manager or Service Coordinator / Dispatcher
- Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks
- Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues
- Identify opportunities for improvement and make constructive suggestions for change
- Contribute to the process of innovative change effectively
- Undertake other duties as required by the Service Delivery Coordinator, Service Delivery Manager or CTO
Skills Requirements:
- Analytical: Collects and researches data; Uses intuition and experience to complement data
- Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyses information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics
- Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments
- Interpersonal Skills: Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things
- Oral Communication: Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings
- Written Communication: Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information
- Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed
- Change Management: Communicates changes effectively; Prepares and supports those affected by change; Monitors transition and evaluates results
- Quality Management: Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness
- Business Acumen: Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals
- Ethics: Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and principles; Upholds organisational values
- Organisational Support: Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organisation's goals and values
- Judgement: Displays willingness to make decisions; Exhibits sound and accurate judgement; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions
- Motivation: Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals
- Planning/Organising: Prioritises and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organises or schedules other people and their tasks; Develops realistic action plans
- Professionalism: Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments
- Quality & Quantity: Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly
- Adaptability: Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events
- Attendance/Punctuality: Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
- Dependability: Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan
- Initiative: Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed
- Innovation: Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention
Experience:
- Technical Background or Completion of a Technical Degree or Course
- Sound understanding of support tools, techniques and how technology is used to provide services
- Sound understanding of operating systems, business applications, printing systems and network systems
- Sound diagnostic skills of technical issues related to end-user hardware & software and network devices
- Sound experience and knowledge of working with the Microsoft 365 Platform
- Must be able to type quickly and accurately while talking on the phone
- A deep desire to deliver an amazing Client Experience
- Advanced knowledge of IT Applications, Software & Hardware
- The ability to speak both Geek and human
- Great Communications skills, founded in being a good listener
- Drivers license, be willing to complete a Police & Working with Children checks.
- The ability to keep up with & adapt to the fast-paced IT world
- Be fully vacinated from COVID19 – As we work in healthcare this is a non negotiable set out by our clients to attend their sites
Good to Have:
- Experience using a Ticketing system / RMM Tool and PSA software
- Experience providing support via remote tools
- Experience handling Technical Service Tickets
- Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc.
- Client Experience Certifications such as Helpdesk Habits etc.
- Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.
- Experience managing cloud services such as Microsoft Office 365
- Experience using ConnectWise Manage
- Experience using Datto Product Family (RMM & Commerce)
On Offer:
- Competitive Remuneration
- Permanent position
- Excellent office & culture -where people enjoy their job, and always learn a lot
How to apply
ATTENTION! Please make sure you apply ONLY through our website. DO NOT apply for Appetency Recruitment Services jobs anywhere else on the web.
- If you are on our website then please apply using the “Apply Now” button below
- If you are NOT on our website then please visit our website to apply or apply via the link: Level 2 IT Engineer-Truganina| Appetency Recruitment
Other titles for this role in other organisation might be: Level 2, Service Desk, System Support, Help desk Support, Level 2 Technician, Support Engineer,
Appetency Recruitment Services @ 03 8560 3750
#HRmanagedservices #ITmanagedservicesrecruitmentspecialists #bestrecruitmentasaservice #ITMSPjobs #ITInfrastructureJobs #Sydney #Joy of Success
- Melbourne-Melbourne
- Outstanding customer service and Level 1 support skills
- Exposure to diverse & leading-edge technologies
- Friendly team environment with leading IT Service Provider
Our client an established, Microsoft certified IT services & managed services provider, with extensive knowledge in all things tech - from a small hardware transformation project to data centre deployments of multi-role virtual machines to an IoT sensor deployment. They have successfully been in business for over 12 years, enjoying strong year on year growth and have built a team that honestly enjoys every aspect of this industry.
About the role
This role is responsible for handling a high volume of inbound calls to our support desk, logging tickets, triaging and prioritising tickets, as well as troubleshooting tier 0 tickets that can be resolved in under 10 minutes. This role will also be responsible for dispatching support tickets to other support team members, ensuring that all relevant information is within the ticket and that the ticket is prioritised correctly. You will work in conjunction with the other technical teams within the business to achieve the highest level of customer service and support. This role interacts directly with our clientele via phone and email
Role and Responsibilities:
- Handle incoming calls, create, manage, follow-up and resolve support requests via the ticket-based CRM with a high level of attention to detail whilst providing clients with regular progress updates
- Delight clients with a Friendly, Quick and Helpful Experience Constantly scan the CRM ticket boards to manage new & existing cases
- Update ticket, client site details, agreements and client contact information;
- Mark priorities according to severity, urgency and client SLA status;
- Reschedule tickets that missed a scheduled appointment time;
- Update customers and third parties on ticket status';
- Notify technicians internally when tickets are nearing an SLA deadline
- Deliver quality, professional remote support in a timely fashion (adhering to Service Level Agreements) using a variety of remote access tools
- Use in-house knowledgebase platform to learn about client systems, create/update documentation and utilise process documentation to conduct day-to-day activities
- Liaise with Team Leaders, Subject Matter Experts or Management in relation to escalations
- Engage in regular interaction with all technical teams within the business including field engineers and offshore team members - endeavour to improve the team through knowledge-sharing and discussion
- Work varying shifts during the day as published in our rostering system
- Log time entries for work completed throughout the day and submit time sheets at the end of each week
- Regularly engage in study and achieve industry-recognised certifications related to relevant technologies, systems and concepts
- Work within company framework and adhere to certification standards
Skills Requirements:
- Analytical: Collects and researches data; Uses intuition and experience to complement data
- Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyses information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics
- Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments
- Interpersonal Skills: Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things Oral Communication: Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings
- Written Communication: Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information
- Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed
- Change Management: Communicates changes effectively; Prepares and supports those affected by change; Monitors transition and evaluates results
- Quality Management: Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness
- Business Acumen: Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals
- Ethics: Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and principles; Upholds organisational values
- Organisational Support: Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organisation's goals and values
- Judgement: Displays willingness to make decisions; Exhibits sound and accurate judgement; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions
- Motivation: Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals Planning/Organising: Prioritises and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organises or schedules other people and their tasks; Develops realistic action plans
- Professionalism: Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments
- Quality & Quantity: Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly
- Adaptability: Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events
- Attendance/Punctuality: Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
- Dependability: Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan
- Initiative: Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed
- Innovation: Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention
Experience:
- Technical Background or Recently completed Technical Degree or Course
- Experience working with Windows and MacOS workstation environments
- Experience working with the Microsoft Office suite
- Basic understanding of networks and networking concepts
- Understanding of Apple iOS and Android mobile platforms
Good to Have:
- Experience working in IT as a trainee, Level 1 support technician or similar
- Experience working in a customer service role
- Experience working with and troubleshooting the following server platforms: Windows Server (2008 & R2, 2012 & R2, SBS 2008/’11, 2016, 2019)
- Experience using Active Directory and Microsoft Exchange
- Experience managing cloud services such as Microsoft Office 365
- ConnectWise Manage
- Datto Product Family (RMM & Commerce)
On Offer:
- Competitive Remuneration
- Permanent position
- Excellent office & culture -where people enjoy their job, and always learn a lot
How to apply
ATTENTION! Please make sure you apply ONLY through our website. DO NOT apply for Appetency Recruitment Services jobs anywhere else on the web.
- If you are on our website then please apply using the “Apply Now” button below
- If you are NOT on our website then please visit our website to apply or apply via the link: Level 1 Helpdesk Engineer-Truganina| Appetency Recruitment
Other titles for this role in other organisation might be: Level 2, Service Desk, System Support, Help desk Support, Level 2 Technician, Support Engineer,
Appetency Recruitment Services @ 03 8560 3750
#HRmanagedservices #ITmanagedservicesrecruitmentspecialists #bestrecruitmentasaservice #ITMSPjobs #ITInfrastructureJobs #Sydney #Joy of Success
- Sydney-Sydney
- Outstanding customer service and Level 1/2 support skills
- Exposure to diverse & leading-edge technologies
- Friendly team environment with leading IT Service Provider since 1992
Our client an established, responsible, ethical, and trusted leader in Information Technology services and delivery of Technology Solutions.
About the role
This position is responsible for receiving, assessing and the triage of technical service enquiries and support to clients. The Systems Support Specialist is responsible for the delivery of Level 1 and Level 2 technical support to the clients and their diverse range of I.T. systems clients both on and off site, infrastructure, and LOB applications.
Provide ongoing proactive recommendations for our client’s IT systems and building positive client relationships.
Role and Responsibilities:
The role will require you to provide both remote and on-site support to our customer base. Customer service is a key element of this role as there will be times where you will deal directly with key stakeholders. Other elements of the role include:
- Receiving customer service requests via phone and email.
- Monitor and Manage Network Operations Centre and Service Queues and respond to issues as they arise.
- Triage – identify and escalate more complicated and urgent issues to Level 3.
- Servicing multiple clients with diverse IT infrastructure – including servers, networks, wide area networks, cloud integration and Office 365, desktops and laptops, hardware & software
- Maintain regular written and oral communication with clients and their users
- Remote and On-site troubleshooting and support
- Assist with regular client system wide upgrades and migrations
- Liaise with users, suppliers, software, and hardware vendors
Operations
- Attend Production and Staff meetings
Training
- Attend in-house training
- Attend external training as required
- Contribute to the development of your training plan
- Own personal skill development, knowledge, and technology currency
Product Design
- Job and technology Research
- Job Planning
- Develop/and or contribute to the development of service delivery systems and technology systems
Product Delivery
- Management of time & job schedules (Autotask & Outlook)
- Verify job sheet & plan
- Perform required technical tasks
- Test technical fixes
- Educate and inform client on technical fixes
- Document and inform client of follow-up recommendations
- Follow up recommendations
- Debrief Operations Manager
- Telephone support & troubleshooting
- Create and complete job sheets
- Maintain client records
Experience and Skills Requirements:
- At least 2 years of commercial experience in a user-oriented support capacity
- Relevant tertiary education in Information Technology
- Microsoft and CompTIA Certification is favourable
- Microsoft Office 365 Administration – Exchange Online, SharePoint, OneDrive, and Teams
- Strong computer diagnosing skills using logical and methodical processes
- Microsoft Desktop Operating Systems and Applications
- Networking Technologies – LAN, WAN, TCP/IP, DNS, DHCP, WLAN and VLAN
- Must meet a high level of professional customer service
- Passion for Technology
- Superb communication skills, both oral and written
- Analytical and logical problem-solving skills for identifying and solving technical problems
- Ability to evaluate critical systems and prioritise work
- Very good ability to understand price/performance and client satisfaction when resolving client issues
- Display motivation and a commitment to work without supervision at customer sites
- Ability to recognise and follow-up future upgrades and client needs
- Excellent people skills and customer service skills
- Ability to liaise with clients on and off-site
- High level of professionalism and understanding of the business context
- Demonstrate a strong work ethic and contribute to a team environment
- Must always be punctual and well presented
- Good time management and organisational skills
- Complete tasks as per client’s requirements and expectations
- Positive client feedback
- Meet required billing level
- Time entries completed at completion of each task
- Meet performance and professional standards
Familiarity with the following Server, Networking and Cloud technologies is advantageous:
- Microsoft Windows Server Roles – ADDS (DC, GC, GPO, FRS) Hyper-V, RDS, File and Storage Services, Print and Document Services
- Server and Network based Backup and Security Systems
- Microsoft Azure IaaS and PaaS resources
- Microsoft Office 365 Security and Compliance
- Systems monitoring with SNMP and WMI
- Basic scripting skills – PowerShell, VB, HTML
On Offer:
- Competitive Remuneration
- Permanent position
- Excellent office & culture -where people enjoy their job, and always learn a lot
How to apply
ATTENTION! Please make sure you apply ONLY through our website. DO NOT apply for Appetency Recruitment Services jobs anywhere else on the web.
- If you are on our website then please apply using the “Apply Now” button below
- If you are NOT on our website then please visit our website to apply or apply via the link: Systems Support Specialist-Sydney| Appetency Recruitment
Other titles for this role in other organisation might be: Level 2, Service Desk, System Support, Help desk Support, Level 2 Technician, Support Engineer,
Appetency Recruitment Services @ 03 8560 3750
#HRmanagedservices #ITmanagedservicesrecruitmentspecialists #bestrecruitmentasaservice #ITMSPjobs #ITInfrastructureJobs #Sydney #Joy of Success
- Sydney-Sydney
- Outstanding customer service and Level 3 support skills
- Exposure to diverse & leading-edge technologies
- Friendly team environment with leading IT Service Provider since 1992
Our client an established, responsible, ethical, and trusted leader in Information Technology services and delivery of Technology Solutions.
About the role
Our client is looking for the delivery of Level 2 and Level 3 technical support to clients and their diverse range of I.T. systems. Mentor and assist our Level 1 and 2 staff on more complicated server and network related issues.
Lead and/or contribute to diverse projects, system upgrades and migrations including cloud systems, Azure and Office 365, hybrid and multi-cloud solutions. Participate in the consulting, planning and implementation of system wide enhancements, upgrades and new services.
Provide ongoing proactive recommendations for our client’s IT systems and building positive client relationships.
Role and Responsibilities:
The role will require you to provide both remote and on-site support to our customer base. Customer service is a key element of this role as there will be times where you will deal directly with key stakeholders. Other elements of the role include:
- Lead, manage and assist with project orientated tasks such as client system wide upgrades, Azure and Microsoft 365 Cloud migrations, integration and routine updates.
- Servicing multiple clients with diverse IT infrastructure – including servers, networks, wide area networks, cloud integration and Office 365, desktops and laptops, hardware & software
- Maintain regular written and oral communication with clients and their users
- Remote and On-site troubleshooting and support
- Assist Level 1 and 2 technicians with escalations
- Liaise with users, suppliers, software and hardware vendors
Operations
- Attend Production and Staff meetings
Training
- Attend in-house training
- Attend external training as required
- Contribute to the development of your training plan
- Own personal skill development, knowledge, and technology currency
Product Design
- Job and technology Research
- Job Planning
- Develop/and or contribute to the development of IT service delivery systems and technology systems
Product Delivery
- Management of time & job schedules (Autotask & Outlook)
- Verify job sheet & plan
- Perform required technical tasks
- Test technical fixes
- Educate and inform client on technical fixes
- Document and inform client of follow-up recommendations
- Follow up recommendations
- Debrief Operations Manager
- Telephone support & troubleshooting
- Create and complete job sheets
- Maintain client records
Experience and Skills Requirements:
- At least 5 years of commercial experience in a user-oriented support capacity.
- Relevant tertiary education in Information Technology
- Microsoft Certified Associate, Expert or MCSE
- CompTIA Certification is favorable i.e. Network +, Security + and CySA
- Strong computer diagnosing skills using logical and methodical processes
- Microsoft Desktop Operating Systems and Applications
- Microsoft Office 365 Administration – Exchange Online, SharePoint, OneDrive, and Teams
- Networking Technologies – LAN, WAN, TCP/IP, DNS, DHCP, WLAN and VLAN
- Must meet a high level of professional customer service.
- Passion for Technology
- Superb communication skills, both oral and written
- Analytical and logical problem-solving skills for identifying and solving technical problems
- Ability to evaluate critical systems and prioritise work
- Very good ability to understand price/performance and client satisfaction when resolving client issues
- Display motivation and a commitment to work without supervision at customer sites
- Ability to recognise and follow-up future upgrades and client needs
- Excellent people skills and customer service skills
- Ability to liaise with clients on and off-site
- High level of professionalism and understanding of the business context
- Demonstrate a strong work ethic and contribute to a team environment
- Must always be punctual and well presented
- Good time management and organisational skills
Familiarity with the following Server, Networking and Cloud technologies is advantageous:
- Microsoft Office 365 Admin, Exchange, SharePoint, OneDrive and Teams
- Microsoft Azure IaaS and PaaS resources
- Microsoft Office 365 Security and Compliance
- Microsoft Windows Server Roles – ADDS (DC, GC, GPO, FRS) Hyper-V, RDS, File and Storage Services, Network Policy and Access Services, Print and Document Services
- Microsoft Exchange and SQL Servers
- SonicWALL UTM Firewalls
- Ubiquiti UniFi Switches and Wireless Access Points
- Windows PowerShell
- Server and Network based Backup and Security Systems
- Systems monitoring with SNMP and WMI
- Basic scripting skills – PowerShell, VB, HTML
- Complete tasks as per client’s requirements and expectations
- Positive client feedback
- Meet required billing level
- Time entries completed at completion of each task
- Meet performance and professional standards
On Offer:
- Competitive Remuneration
- Permanent position
- Excellent office & culture -where people enjoy their job, and always learn a lot
How to apply
ATTENTION! Please make sure you apply ONLY through our website. DO NOT apply for Appetency Recruitment Services jobs anywhere else on the web.
- If you are on our website then please apply using the “Apply Now” button below
- If you are NOT on our website then please visit our website to apply or apply via the link: Systems Support Specialist Level 3 -Sydney| Appetency Recruitment
Other titles for this role in other organisation might be: Level 2, Service Desk, System Support, Help desk Support, Level 2 Technician, Support Engineer,
Appetency Recruitment Services @ 03 8560 3750
#HRmanagedservices #ITmanagedservicesrecruitmentspecialists #bestrecruitmentasaservice #ITMSPjobs #ITInfrastructureJobs #Sydney #Joy of Success
- South Melbourne-South Melbourne
- Full time Permanent position
- Great learning + growth potential
Our client is a multi-award winning and very well renowned company. The company is among the fastest growing companies and expanding the team to fulfil its growth and we need people who have good multi-tasking skills and can help deliver high level of support.
Key Must Haves:
- Excellent communication and interpersonal skills
- Empathy and ability to listen to the senior management and clients and understand the business criticality of your job.
Key Responsibility:
You will be managing the stocks and inventory in accurate and timely manner in order the serve the clients better.
Responsibilities include:
- Ensure site inventory integrity by maintaining & executing consistent inventory management processes, ensuring all activities meet compliance and legislative requirements.
- Execute effective cyclical counts and bi-annual stocktakes,
- Planning and preparation of warehouse floor and inventory for counting, cycle counts to complete in accordance with schedule resolving any discrepancies
- Investigate physical and systematic inventory discrepancies in an accurate and timely manner
- Identify and investigate stock and invoicing issues, including processing errors, and ensure prompt and effective resolution
Requirements:
- Exception inventory and stock management
- Drive and motivation to develop his/her career
- Ability to build relationships with people at all levels
- Well-groomed and personally presented
- Excellent communication skills
- Self-starter and highly motivated to succeed
- Passionate and "Out of the Box" thinker
To be eligible to apply, you must meet the following criteria:
- Australian Citizenship or Australian Permanent Residency status
- Current Resume
On Offer:
- Full time role + Competitive Remuneration
- Great culture
- Great learning and growth potential
- A career path for the right candidate
How to apply:
If you on our website, apply using the link below
If you are NOT on our website, please apply on the link: Stock Controller-South Melbourne| Appetency Recruitment
Other titles for this role in other organisation might be: Inventory controller, Stock controller, Stock management
Appetency Recruitment Services @ 0385603750
- Sydney-Alexandria
- Outstanding customer service and senior role on service and field services
- Enthusiasm to learn and grow and opportunity to work on projects
- Opportunity with good exposure in a team with great culture
Our client an established, successful Managed Service Provider to small and medium enterprises throughout Australia. They offer our clients a range of services including 24 hour service desk, network monitoring, telephony and WAN solutions, private and public based cloud based solutions and other project based works.
About the role
We are looking for a motivated and ambitious Senior Support Engineer / System Engineer with highly developed communication and interpersonal skills. The candidate must have a minimum of 4 years working in an MSP Support environment.
An interest in training and personal development is essential with career growth available in towards a Senior Level 3 role or developing into pre-sales from Level 3.
Role and Responsibilities:
The role will require you to provide both remote and on-site support to our customer base. Customer service is a key element of this role as there will be times where you will deal directly with key stakeholders. Other elements of the role include:
- Work with a ticket based system, managing your own tasks and incidents
- Work with 3rd party vendors and resources for incident, issue resolution and change requests
- Deal with escalations from level one technicians
- Contribute to the development of processes for proactive maintenance and monitoring systems and schedules for customers
- Identify improvement opportunities to help deliver high quality service
- Ability to produce and recognise opportunities to produce technical documentation
- Provide assistance with project based work when required
Experience and Skills Requirements:
- Be customer focused and able to multitask and deal with customers of varying IT capability.
- Have outstanding customer service skills.
- Atleast 5+ years MSP experience mandatory
- IT Certifications / Degree / Diploma preferred
- Experience acting as L2 and L3 escalation point for the service desk, field work
- Experience with project work shall be highly regarded
- Apple MacOS support
- Windows Desktop support
- Microsoft 365 and Azure knowledge
- Experience with Windows Server, Active Directory and Exchange server
- TCP/IP + DNS + DHCP
- Ability to work autonomously within a geographically spread team
- Excellent communication customer service skills
- Full Australian Driver’s License and own car
On Offer:
- Competitive Remuneration
- Permanent position
- Excellent office & culture -where people enjoy their job, and always learn a lot
How to apply
ATTENTION! Please make sure you apply ONLY through our website. DO NOT apply for Appetency Recruitment Services jobs anywhere else on the web.
- If you are on our website then please apply using the “Apply Now” button below
- If you are NOT on our website then please visit our website to apply or apply via the link: System Engineer - Syd-Sydney (Prymont)| Appetency Recruitment
Other titles for this role in other organisation might be: Level 3 Engineer, Senior Service Desk Engineer, Senior System Support, Level 3 Technician, Support Engineer, Senior System Engineer, Systems Engineer, System Engineer, L3 Managed Services Engineer, Level 3 Operations Engineer, L3 Engineer, NOC Engineer, Project Engineer, Senior Escalation Engineer,
Appetency Recruitment Services @ 03 8560 3750
#ITMSPjobs | #ITInfrastructureJobs | #ITJobsSydney #ITMSPJobsSydney | #ITRecruitmentSydney | #DigitalRecruitmentSydney | #ITMSPrecruitmentSpecialistsSydney
- Heidelberg Heights-Melbourne
- Full time Permanent position
- Managed mobility, IT infrastructure & Cloud services solution selling
- Very Wide exposure + growth potential
Job description
Our client is in IT and telecommunications industry based in Melbourne and Sydney. They are officially recognised as one of the top 10 Australian companies specialising in unified communications, internet, and voice mobility.
They’ve held a prime position in the ICT industry and IT services for 15 years. They provide range from Cloud services and IT procurement to cyber security and digital workplaces.
About the role:
As an ICT BDM, your main focus is bringing in new business. You will work closely with IT partners and Telco Partners make them aware of the services you provide and create a win-win scenario with customers
Primary Role Responsibilities:
- “Build new client base and maintain strong partnership relationship with
- Demonstrated experience of engaging with customer's senior management
- Ability to open new accounts by engaging at senior level
- Demonstrated success in winning new business
- Experience in solution selling across: IT Mobility ,IT managed services, ICT project services and Telco
- Managed small to mid-size customers
- Solution selling a range of technology solutions
- Projects consulting (installs, builds, upgrades, migrations)
- Must have the strong business acumen to relate to senior management
Requirements:
- Experience Solution Selling around – IT infrastructure, Managed Services and especially with a focus on selling managed IT solutions
- Proven track record of several years of work experience in selling IT infrastructure solutions
- Candidate must have a proven track record of meeting/exceeding sales targets in IT solutions area
- Good understanding of technologies and technology landscape especially the ICT services.
- Must have worked in small to midsize space
- The right to work in Australia.
On Offer:
- Full time role + Competitive Remuneration
- Great culture
- Leadership and growth potential
How to apply:
If you are on our website then please apply using the “Apply Now” button below.
If you are NOT on our website then please apply via the link: Business Development Manager-Heidelberg Heights| Appetency Recruitment
Other titles for this role in other organisation might be: Client Success Manager, Business Development Executive, Business Development Manager, Account Executive, Account Manager, Relationship Manager, IT Infrastructure Specialist, IT Sales Manager, Sales Director, Business Development Director, Sales Manager
Appetency Recruitment Services @ 03 8560 3750
- Melbourne-Collinwood
- Outstanding customer service and Level 2 support skills
- Enthusiasm to learn and grow
- Opportunity with good exposure in a team with great culture
Our client an established, successful Managed Service Provider to small and medium enterprises throughout Australia. They offer our clients a range of services including 24 hour service desk, network monitoring, telephony and WAN solutions, private and public based cloud based solutions and other project based works.
About the role
We are looking for a motivated and ambitious Level 2 Technical Support Engineers with highly developed communication and interpersonal skills. The candidate must have a minimum of 2 years working in an MSP Support Desk environment. An interest in training and personal development is essential with career growth available in towards a Level 3 role.
Role and Responsibilities:
The role will require you to provide both remote and on-site support to our customer base. Customer service is a key element of this role as there will be times where you will deal directly with key stakeholders. Other elements of the role include:
- Work with a ticket based system, managing your own tasks and incidents
- Work with 3rd party vendors and resources for incident, issue resolution and change requests
- Deal with escalations from level one technicians
- Contribute to the development of processes for proactive maintenance and monitoring systems and schedules for customers
- Identify improvement opportunities to help deliver high quality service
- Ability to produce and recognise opportunities to produce technical documentation
- Provide assistance with project based work when required
Experience and Skills Requirements:
- Be customer focused and able to multitask and deal with customers of varying IT capability.
- Have outstanding customer service skills.
- 2+ years MSP service desk experience mandatory
- IT Certifications / Degree / Diploma preferred
- Apple MacOS support
- Windows Desktop support
- Microsoft 365 and Azure knowledge
- Experience with Windows Server, Active Directory and Exchange server
- TCP/IP + DNS + DHCP
- Ability to work autonomously within a geographically spread team
- Excellent communication customer service skills
- Full Australian Driver’s License and own car
On Offer:
- Competitive Remuneration
- Permanent position
- Excellent office & culture -where people enjoy their job, and always learn a lot
How to apply
ATTENTION! Please make sure you apply ONLY through our website. DO NOT apply for Appetency Recruitment Services jobs anywhere else on the web.
- If you are on our website then please apply using the “Apply Now” button below
- If you are NOT on our website then please visit our website to apply or apply via the link: Level 2 Technical Support Engineer-Collingwood | Appetency Recruitment
Other titles for this role in other organisation might be: Level 2, Service Desk, System Support, Help desk Support, Level 2 Technician, Support Engineer,
Appetency Recruitment Services @ 03 8560 3750
#HRmanagedservices #ITmanagedservicesrecruitmentspecialists #bestrecruitmentasaservice #ITMSPjobs #ITInfrastructureJobs #InformationTechnologyJobsMelbourne
- Sydney-Pyrmont
- Outstanding customer service and Level 2 support skills
- Enthusiasm to learn and grow
- Opportunity with good exposure in a team with great culture
Our client an established, successful Managed Service Provider to small and medium enterprises throughout Australia. They offer our clients a range of services including 24 hour service desk, network monitoring, telephony and WAN solutions, private and public based cloud based solutions and other project based works.
About the role
We are looking for a motivated and ambitious Level 2 Technical Support Engineers with highly developed communication and interpersonal skills. The candidate must have a minimum of 2 years working in an MSP Support Desk environment. An interest in training and personal development is essential with career growth available in towards a Level 3 role.
Role and Responsibilities:
The role will require you to provide both remote and on-site support to our customer base. Customer service is a key element of this role as there will be times where you will deal directly with key stakeholders. Other elements of the role include:
- Work with a ticket based system, managing your own tasks and incidents
- Work with 3rd party vendors and resources for incident, issue resolution and change requests
- Deal with escalations from level one technicians
- Contribute to the development of processes for proactive maintenance and monitoring systems and schedules for customers
- Identify improvement opportunities to help deliver high quality service
- Ability to produce and recognise opportunities to produce technical documentation
- Provide assistance with project based work when required
Experience and Skills Requirements:
- Be customer focused and able to multitask and deal with customers of varying IT capability.
- Have outstanding customer service skills.
- 2+ years MSP service desk experience mandatory
- IT Certifications / Degree / Diploma preferred
- Apple MacOS support
- Windows Desktop support
- Microsoft 365 and Azure knowledge
- Experience with Windows Server, Active Directory and Exchange server
- TCP/IP + DNS + DHCP
- Ability to work autonomously within a geographically spread team
- Excellent communication customer service skills
- Full Australian Driver’s License and own car
On Offer:
- Competitive Remuneration
- Permanent position
- Excellent office & culture -where people enjoy their job, and always learn a lot
How to apply
ATTENTION! Please make sure you apply ONLY through our website. DO NOT apply for Appetency Recruitment Services jobs anywhere else on the web.
- If you are on our website then please apply using the “Apply Now” button below
- If you are NOT on our website then please visit our website to apply or apply via the link: Level 2 Support Engineer - Syd-Sydney| Appetency Recruitment
Other titles for this role in other organisation might be: Level 2, Service Desk, System Support, Help desk Support, Level 2 Technician, Support Engineer,
Appetency Recruitment Services @ 03 8560 3750
#HRmanagedservices #ITmanagedservicesrecruitmentspecialists #bestrecruitmentasaservice #ITMSPjobs #ITInfrastructureJobs #Sydney #Joy of Success
- Melbourne West-Western suburbs
- Internal IT end user and Sys Admin role with a AUS iconic company in Mel Western suburb
- Environment supporting food processing manufacturing facility and end users
- Culture providing exposure but work life balance at the same time
About our client
Our client is an iconic Australian food processing company that manufactures a national and export range of ice cream, table cream, yoghurt, sour cream, cottage cheese, and imitation cream under various brands.
About the role
You will be reporting to the IT Manager and working across end user support, infrastructure maintenance. You will be involved with supporting end-user, server infrastructure, and network across multiple sites including Derrimut and Colac. We are looking for someone will well rounded exposure.
Common Requirement:
- A self starter individual who can operate with minimum supervision
- Strong work ethic and communication & documentation skills
- Strong sense of ownership – ability to take accountability
- Strong expectation setting, communication and documentation skills
Job tasks and responsibilities
You shall be operating as part of a small team thus we are looking for individuals with good skills, a self starter and a strong sense of ownership
- Oversee and maintain the enviornment and supporting environments, including tasks related to installation, upgrades and improvement.
- Provide Microsoft account administration including setup, configuration, assignment of users and their corresponding services
- L1 and L2 support
- Ticketing tools, ITIL framework, Triage, assign, escalate.
- Office 365
- Powershell and VB scripting
- Switching, Wireless Access points, subnetting
- Bios, pxe boot and image deployment using Desktop Central or equivalent (WDS, SCCM, Intune)
- Setting up new laptops and desktops, docking stations, monitors etc out of the box.
- Knowledge of windows 10/11 Pro, Domain joining, AD, DHCP etc.
- Setting up outlook, one drive, and multi-factor authentication on end-user devices.
- Setting up print queues.
- Transferring data from the old computers to a new one.
- Collecting old computers/equipment back
- Asset Management and update records
- Driving license and a reliable car
- work from Melbourne and Colac offices
Experience & Qualification:
- Strong experience with end-user support preferably face-2-face support
- Good knowledge and exposure with maintaining server and network infrastructure
- Experience building and supporting Microsoft environment
- Experience with cloud technologies such as Office365, SharePoint, Azure, etc
- At-least 4+ years' experience supporting, maintain and deploying infrastructure
- Good all rounded experience across Systems, Cloud, Storage, Virtualisation, Backup, Network
- Excellent client service skills, communication skills and documentation skills
On Offer:
- Competitive Remuneration
- Contract role with possibility to permanent role
- Excellent work environment with excellent work-life balance
How to apply
ATTENTION! Please make sure you apply ONLY through our website. DO NOT apply for Appetency Recruitment Services jobs anywhere else on the web.
- If you are on our website then please apply using the “Apply Now” button below
- If you are NOT on our website then please apply via the link: https://www.appetencyrecruitment.com.au/23971b6d/information-technology-jobs/service-desk-support-engineer-derrimut.php
Other titles for this role in other organisation might be: L2 Engineer, Onsite Support Engineer, Field Engineer, Junior Systems Admin, Systems Administrator, Junior L3 Engineer, Systems Engineer, Support Engineer, Desktop Support Engineer, Senior Level 1 Engineer
#HRmanagedservices | #ITInfrastructureJobs | #InformationTechnologyJobsMelbourne | #bestrecruitmentasaservice | #InformationTechnologyJobsMelbourne
- Sydney-Inner North West
- Project implementation across technologies
- Strong company culture and wide technical project implementation across technologies
- Client focused culture and offering hybrid work environment
Our client an established and fast growing Managed Service Provider. Cultural fit is really important for the business. The business predominantly support small to medium size professional businesses across Sydney.
The value proposition for this amazing business is to act as a partner for their client providing a mix of reactive and proactive support to its clients.
About the role
As Projects Engineer you will be responsible for the effective delivery of client projects from a technical, time and budget perspective, always ensuring client satisfaction.
We are looking for ambitious, always looking to learn, growth oriented, energetic individuals. The culture of the organisation promotes fun, collaboration, teamwork, learning, ownership, growth oriented. We are looking for someone who wants to be part of such culture.
Must haves for the role:
- Strong client focus and excellent communication skills
- Excellent organisational and administrative skills
- Highly resilient & Ability to work under pressure
- Self-motivation, a strong work ethic and enthusiasm for change
- Strong technical experience across a wide variety of technologies and ability to identify improvement opportunities in client environment
Role and Responsibilities:
The role will require you to provide both remote and on-site client support
- Responsible for the smooth transition of new clients to Centrix via successful delivery of their onboarding project from a technical and customer journey perspective
- Working with relevant parties to ensure successful outcome of disputes, complaints or other feedback related to the Projects Team
- Responsible for the successful technical delivery of projects where the project engineer has been assigned the project lead. Projects included but not limited to:
- Client technology upgrades or implementations
- New client onboarding projects
- Relocation projects
- Internal systems projects
- Responsible for the delivery of project tasks efficiently and within the allowed timeframes/budgets
- Assisting with technical escalations as required from the Service Delivery team
- Where required, assist the Solutions team and other technical activities for clients
- Where required, attend meetings for new sales opportunities
- Strong experience across a wide variety of technologies
- MS Windows Servers, Azure, AWS
- Exchange Server / Exchange Online / Office 365
- Hyper-V & VMWare
- Networking Skills (Routing / NAT / VLAN)
- Troubleshooting skills across multiple technologies
Experience and Skills Requirements:
- 5 years’ technical experience working in managed services or equivalent environment
- Strong technical background and demonstrated experience in a senior technical position
- Experience with systems such as Autotask or ConnectWise, N-Able, ITGlue, Sharepoint
- Exceptional communication skills and outstanding customer service skills.
- Experience with Windows Server, Active Directory, Exchange server, TCP/IP, DNS, DHCP, Office365 / Microsoft 365, Azure
- Strong troubleshooting/problem solving skills
- Technical certifications and/or industry experience relevant to our market (Microsoft, VMware, Cisco for example)Certifications with ITIL (v3 or higher), Microsoft, Cisco, Comp TIA will be highly
- Full Australian work rights
On Offer:
- Permanent position
- Hybrid environment with 2 - 3 days per week WFH
- Fun, young, energetic culture that provides opportunity to learn and grow
How to apply
ATTENTION! Please make sure you apply ONLY through our website. DO NOT apply for Appetency Recruitment Services jobs anywhere else on the web.
- If you are on our website then please apply using the “Apply Now” button below
- If you are NOT on our website then please visit our website to apply or apply via the link: https://www.appetencyrecruitment.com.au/d8e6168d/information-technology-jobs/project-engineer-artarmon.php
Other titles for this role in other organisation might be: Senior Managed Services Engineer, Professional Services Engineer, Project Engineer, Senior System Engineer, Cloud Engineer, Workspace Specialist, Cloud Specialist
Appetency Recruitment Service @ 03 8560 3750
Joy of Success | IT & Digital Recruitment Specialists | Melbourne | Sydney
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