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- Syd or Mel-Syd (WFH & Office North west) or Mel (WFH)
- Reactive and proactive mid-senior level support role
- Opportunity to work in good employee oriented caring culture organization
- Organisation providing venues to learn and grow
Our client an established, stable and growing Managed Service Provider business that has been catering to small and medium enterprises mainly in Sydney for over 35 years. The team is expanding in Melbourne and is gearing for growth.
The value proposition for this amazing business is to act as a true strategic partner accountable for delivering increased value and increased efficiency for its customers. The culture of the organsiation culture is to properly analyse and fix problems to continually improve the clients’ environment and confidence in their technology environment.
About the role
We are looking for ambitious, always learning, process driven, client satisfaction oriented Engineers.
Cultural fit is really important for the business. The culture of the organisation promotes learning, encourages ownership and offers profit share schemes. Thus, we are looking for someone who wants to be part of such culture.
Must haves for the role:
- Provide exemplary customer service by phone, email, in person and via remote monitoring and management systems (currently utilise N-Able);
- Exposure to assist clients on a day-to-day basis / provide service desk support through ticketing systems
Role and Responsibilities:
The role will require you to provide both remote and on-site related to hardware troubleshooting and replacement, networking, server, Microsoft 365 management, administration, and support.
- Work with a ticket based system, managing your own tasks and incidents (Autotask / ConnectWise);
- Provide support to pro-active and project teams;
- Record and complete documentation as required through ITGlue and Sharepoint;
- Experience across technologies:
- Microsoft Server operating systems (including AD, DHCP, DNS, RAS, RDSH, GPOs)
- Microsoft Exchange server (on prem & Online)
- Microsoft Remote Desktop Services & Citrix XenApp environments
- Understanding of Microsoft Office environment
- Mac or Apple product support
- End user devices (desktops, laptops, thin clients)
- Microsoft Public Cloud environments (Azure, Modern Workplace/M365)
- Networking experience (TCP/IP, LAN/WAN connection troubleshooting, DNS, firewalls, NAT rules)
- Collaboration (MS Teams/3CX)
Experience and Skills Requirements:
- Be customer focused and able to multitask and deal with customers of varying IT capability.
- Have outstanding customer service skills.
- 2-6+ years MSP service desk experience mandatory
- Experience with systems such as Autotask or ConnectWise, N-Able, ITGlue, Sharepoint
- Apple MacOS support
- Windows Desktop support
- Microsoft 365 and Azure knowledge
- Experience with Windows Server, Active Directory and Exchange server
- TCP/IP + DNS + DHCP
- Ability to work autonomously within a geographically spread team
- Excellent communication customer service skills
- Full Australian Driver’s License and own car
- IT Certifications / Degree / Diploma preferred
- Certifications with ITIL (v3 or higher), Microsoft, Cisco, Comp TIA will be highly regarded but are not essential
On Offer:
- Competitive Remuneration and profit sharing scheme
- Permanent position
- WFH in Melbourne or hybrid (a combination of WFH and office) work place set up in Syd
- Excellent office in Sydney North West & Hills District and Onsite parking
- Genuine caring culture that promotes learning
How to apply
ATTENTION! Please make sure you apply ONLY through our website. DO NOT apply for Appetency Recruitment Services jobs anywhere else on the web.
- If you are on our website then please apply using the “Apply Now” button below
- If you are NOT on our website then please visit our website to apply or apply via the link: https://www.appetencyrecruitment.com.au/ecd4473d/information-technology-jobs/system-engineer-norwest.php
Other titles for this role in other organisation might be: Level 2/3, Service Desk, System Support, Help desk Support, Level 2 Technician, Support Engineer, Level 3 Technician, Field Engineer, Escalation Engineer
Appetency Recruitment Services @ 03 8560 3750
#HRmanagedservices #ITmanagedservicesrecruitmentspecialists #bestrecruitmentasaservice #ITMSPjobsSydney #ITInfrastructureJobs #InformationTechnologyJobsMelbourne #InformationTechnologyJobsSydney
- Melbourne-Melbourne
- Achieving and Exceeding sales targets
- Leading a team of 10 BDMs focussed mainly into Managed Services especially around mobility
- Sales and solution selling around IT infrastructure and Telstra services
Our client is an ICT Product and service company and a Strategic partner of many Telstra Business Centers and Telstra Stores.
About the role:
You will be a sales leader managing a team of 10 BDMs targeting small and medium enterprises which can be 50 - 500 seats client, Government customers and existing customers. You need to manage and motivate the sales team. You must have excellent client management skills.
Roles and responsibilities
- Build new client base for the IT managed services and mobility management space
- Accountable for revenue growth and exceeding target expectations
- Designing and building solutions around IT infrastructure, Cloud infrastructure (Telstra cloud, Azure), Servers, Mobile device management (MDM), mobility and telecommunication set up of the clients
- Experience with SD WAN deployment, Security deployment, Express route deployment , NBN / fibre and other Telco and IT Projects.
- Create proposals, pricing, quotes for customer requirements and manage teams sales pipelines
- Good relationship with Telstra and can leverage Telstra network
- Responsible to set and manage client expectations
- Mentoring and coaching the team to achieve the set targets.
Experience & Skills Requirements:
- Proven track record of several years with sales leadership and work experience in Selling of IT infrastructure solutions, Managed services, Mobility Management and mix of services including Telstra.
- Exceeding sales expectation and must have proven track record of 100% accountability
- Experience Solution Selling around –Infrastructure, Cloud and specially Mobile devise management (MDM).
- Strong understanding of servers & configuration & maintenance.
- Previous experience of Telstra business products and process is mandatory
- Candidates with Microsoft, ITIL and Telstra certifications shall be given preference
- Proven experience of creating quotes around IT services – Cloud, Telstra Cloud, Azure, Server utilization, etc
- Excellent relationship building capability.
- Strong work ethic and time management skills
- Proven Sales leadership experience.
On Offer:
- Full-time role + Competitive Remuneration
- Great culture
- Leadership and growth potential
How to apply:
ATTENTION! Please make sure you apply ONLY through our website. DO NOT apply for Appetency Recruitment Services jobs anywhere else on the web.
- If you on our website, apply using the link below
- If you are NOT on our website, please apply on the link:https://www.appetencyrecruitment.com.au/a80fca24/sales-and-marketing-jobs/national-sales-manager-mentone.php
Other titles for this role in other organisation might be: Sales Lead, Head of BDM,Account Executive, Account Manager, Relationship Manager, Client Success Manager, Business Development Executive, Business Development Manager, IT Infrastructure Specialist, IT Sales Director, Sales Director, Business Development Director, Sales Manager
Appetency Recruitment Services @ 0385603750
#HRmanagedservices #ITmanagedservicesrecruitmentspecialists #bestrecruitmentasaservice #ITMSPjobsSydney #ITInfrastructureJobs #InformationTechnologyJobsMelbourne #InformationTechnologyJobsSydney
- Melbourne-Melbourne
APPETENCY is a specialised Digital, recruitment & HR tech consulting firm that is known for exceptional client satisfaction and for delivering exceptional results for our clients.
We are highly customer focused. We are looking for performers / leaders who care about the clients and focus on providing exceptional results and customer experience.
About the Role - Responsibilities & Requirements
The official title of the role will be “Client Success” encompassing your accountability to ensure successful for the clients. You will be involved in capturing new clients and selling recruitment, IT, Digital and SaaS services to the clients.
Primary Characteristics:
- We are Looking for leaders – exceptional relationship building and client management experience
- Capable of taking “extreme ownership” on delivering results
- Proactive, Accountable and Want to achieve more
Responsibilities:
- Take accountability of activities, KPIs and result – ability to reverse engineer your targets to an annual plan
- Must have good understanding of IT and Solution selling experience
- Strong time management skills and the ability to multi-task/handle multiple roles
- New Business Development
- New Business Development across – IT development projects, Digital Marketing projects, Recruitment, IT staffing, HR Software (AppetencyHR), managed service, on-site staffing (almost 100% recruitment until end of Q3 FY22)
- Achieving a mix of monthly revenue and monthly recurring revenue targets
- Build plans for achieving the KPIs
- Capitalising on your network and other prospecting techniques to capture new logos/clients
- Ability to contribute to the growth strategy & product development of the business
- Working with internal team for marketing promotions and providing ideas pertaining to sales / marketing
- Working with project manager/service delivery manager to ensure client success (overseeing but not actually managing the delivery)
- Accurately capturing leads in the CRM system
- Building exceptional long term relationships with the clients
- Understanding and documenting client environment, culture, etc
- Ability to understand bigger picture and identifying/recommending the right solution for the client
- Reverse marketing quality candidates to existing clients and prospects
- Site visits to facilitate relationship building and well-being checks on placements
- Client and Team management
Experience Requirement:
- EXCEPTIONAL English & communication skills both oral and written
- PROVEN Business development and client engagement experience
- Someone who loves sales & has demonstrable past success of overachieving the KPIs
- Extensive network in Melbourne market preferably in the mid market
- 2-5 years of sales experience preferably in IT, Digital, recruitment, IT managed services, RPO, Digital marketing
- Previous technical experience is highly regarded but must have ability to discuss technical requirements with the clients
What is on offer?
- Great working environment and culture – you must have values similar to our - ASAP start for the right candidate
- Permanent Position with good earning potential
- High performance driven culture with sufficient autonomy
- Long term career and growth opportunities
- Work flexibility supported by a partial work from home
- Open to regional candidates that are happy to travel to office/client sites/client meetings
How to apply:
- If you are on our website then please apply using the “Apply Now” button
- If you are NOT on our website then please apply via the link: https://www.appetencyrecruitment.com.au/0b20fc26/sales-and-marketing-jobs/business-development-manager-recruitment-and-it-melbourne.php
Other titles for this role in other organisation might be: Business Development Manager, Client Success Manager, IT Business Development Consultant, RPO specialist, RPO Manager, MSP Manager, MSP Consultant, Digital Sales Executive, Business Development Consultant, Recruitment Consultant, Client Success Manager
APPETENCY | Desired Success. Achieved. @ 03 8560 3750
- Melbourne-South Eastern Suburbs
- Highest point of escalation for the service desk
- High customer satisfaction driven environment.
- Fantastic Work Environment – unique career opportunity
You will be final point of escalation for the service desk team. You will be acting as the technical go-to and leader for the service desk team, providing not only the highest point of escalation but also the training and mentorship to the service desk team.
Common Requirement:
As a L3 engineer you must have:
- Excellent communication in order to communicate and document the resolutions to client’s problem
- Strong technical skills and sense to leadership
- Excellent technical understanding and problem solving skills to get the work done in effective and timely manner
- Excellent customer advocacy, organizational & communication skills, both written and verbal skills
Job tasks and responsibilities
- Provide End-user support
- Resolve the end user technical problems or incidents that Level 1 and Level 2 team was not able to resolve
- Conduct root cause analysis and resolve repeat issues
- Take the ownership of P1 and resolve the problems in a timely manner
- Ensure high level to customer engagement and satisfaction
- Maintain a consistent high standard of professional interaction both over the phone, on email or face to face with clients.
- Ensure high quality of service
- Provide technical leadership and mentorship to the team
- Help uplift the overall technical capability of the team by providing training to the team and building knowledgebase
- Identify and contribute ideas to increase the overall team efficiencies and reduce client reactive noise (tickets per endpoint & reactive hours per endpoint).
- Responding to and resolving phone and email tickets in a professional, timely manner with an emphasis on high quality customer service (target of 70% first contact resolution)
- Ensure response timeframes of tickets provided by Service Co-Ordinator are adhered to and that any breach is notified to the relevant stakeholders ahead of time.
- Identify and remediate any inconsistencies and/or errors in client documentation and processes.
- Manage tickets in queue, forward scheduling where required, ensuring that escalation processes are followed and that clients are kept updated with changes and/or delays in ticket progression.
- Provide high level of technical capability
- Act as highest point of escalation to resolve the problem effectively and efficiently.
- Troubleshoot user issue to find a temporary ‘fix’ but provide and document a permanent fix once the client is operational again.
- You must have below mandatory skills as well:
- MS Windows Server Administration
- Exchange Server / Exchange Online / Office 365
- SQL Server Administration
- Hyper-V & VMWare Administration
- Networking Skills (Routing / NAT / VLAN)
- Troubleshooting skills across multiple technologies
- Desktop Support
Experience & Qualification:
- Able to prioritize work and succeed under deadlines
- At least 6+ years of experience in a Service Desk / Incident Management Role
- Experience with a ConnectWise (ticketing system) and and NCentral
- IT industry (TAFE or Univ. Qualification)
- Tertiary qualification and relevant industry certifications Azure, M365, MCITP, MCSE, VCP, CCNA, Datto, VMWare
- Strong Experience (and preferably certifications) in VMware, Microsoft Server Suite of products.
- Must have a full Driver's License and their own car to attend client sites
- Knowledge of ConnectWise (PSA) preferably
- Continually grow and further personal development and education
- Outstanding organizational and multitasking skills
- Ability to genuinely connect, understands, and helps people.
- Attention to detail and a pride in the quality of work.
- A strong desire & motivation to grow and develop.
- Strong communication and relationship building experience
- Australian citizen or permanent resident
On Offer:
- Competitive Remuneration
- Permanent position
- Excellent client engagement role
- Excellent office & culture -where people enjoy their job, and always learn a lot
- Fast growing IT Consulting company
- Exposure to latest technologies
- 100% projects based role
How to apply
ATTENTION! Please make sure you apply ONLY through our website. DO NOT apply for Appetency Recruitment Services jobs anywhere else on the web.
- If you are on our website then please apply using the “Apply Now” button below
- If you are NOT on our website then please apply via the link: https://www.appetencyrecruitment.com.au/ba153a5f/information-technology-jobs/l3-escalation-engineer-notting-hill.php
Other titles for this role in other organisation might be: Senior Consultant, Senior Systems Engineer, Managed Services Consultant, Escalation Engineer, Level 3 engineer
Appetency Recruitment Services @ 03 8560 3750
#HRmanagedservices | #ITmanagedservicesrecruitmentspecialists | #bestrecruitmentasaservice | #ITMSPjobs | #InformationTechnologyJobsMelbourne
- Melbourne-CBD
- At-least 2 years Telstra provisioning experience
- Permanent Role – Immediate joining
- Excellent written and communication skills
Our Client is a leading Telstra Enterprise Partner. You are seeking for an experienced person to join a busy help desk provisioning environment. This is a varied role which incorporates both mobile and fixed provisioning, IT Support together with MDM and Bill Management reporting.
What will you do?
- Must have a NAC and experience of handling corporate client
- Proactive: Ability to manage a busy help desk & ability to proactively pick up work from the team
- Demonstrate the ability to be customer focused, solutions orientated and the ability to follow up on outstanding things
- Ability to provide exceptional customer service over the phone (90%) or on premise (10%)
- Billing Analysis: Experience of reading and analying Telstra / Telecom billing with monthly spend from $1000 per month to $500,000 per month
- Billing Data Analysis: Experience of analysing Telecom Bills for data useage / charges using Excel, Vlookups, Pivot Tables, arregate functions etc and identifying problem areas and recommending solutions (with sales team)
- Sales Support: Assist sales team in provision Telstra & MDM solutions through Telstra systems such as MNC, etc
- Customer Support: Process customer requests such as billing enquiries, new connects, transfer of ownerships , international roaming requests, porting services, Pin requests ,cancellations /suspensions and blocking services to name a few plus
- IT Help Desk: Set up mobility devices from time to time, configure Airwatch setting and handling devises through Airwatch (training will be provided)
- Operating hours are between 8 am-8 pm working day is 8 hours but a shift could be any time in this time slot
Skill / Experience Requirements:
- Must have At-least 2 years TELSTRA provisioning experience
- Good problem solving skills and the ability to navigate your way around an IPhone, Samsung and windows devices would be an advantage.
- Strong customer engagement skills with at-least 4+ years of experience
- Telstra experience – billing and provisioning
- Proven ability to work through customer inquiries and resolve problems professionally
- Must speak English clearly – Must have good written and verbal communication skills
- Must be able to work in a small team environment and be up for the challenge of working for a diverse organisation
- Experience with Airwatch will be advantageous
What is on offer:
- Permanent position
- Excellent client engagement role
- Competitive remuneration
- Opportunity to grow in the organisation
- Trained provided for MDM (mobile Device Management) Airwatch Solutions
- Opportunity to grow into MDM solution architect space
How to apply:
- If you on our website, apply below
- If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/companydescription.php?tid=100
Other titles for this role in other organisation might be: Telstra Customer Service, Telstra Support, Telstra Provisioning, Telstra Technical Support, Telstra resolutions
Appetency Recruitment Services @ 03 8560 3750
- Melbourne-Port Melbourne
- Opportunity for 2 x Engineer L3 role on service and field services
- Opportunity to contribute to the business
- Opportunity to implement projects and Account Manage the client
Our client a small but established Managed Service Provider. The MSP has many clients that they have been servicing over more than 2 decades. The organization is going through a cultural change from reactive to proactive and is looking for Senior Engineer who would not only act as the technical go to people in the organization but also is commercially aware to make sure that only right solution is implemented for the customers.
About the role
Catering to small and medium enterprises throughout Melbourne, you will be motivated to solution to customer problem in a timely manner while helping the company with the cultural change. You will be an ambitious Senior Support Engineer / System Engineer with highly developed communication and interpersonal skills.
Role and Responsibilities:
The role will require you to provide both remote and on-site support to our customer base. Other elements of the role include:
- Minimum of 4 years working in an MSP Support environment
- Experience supporting multiple clients
- Experience acting as the technical L3 escalation engineer in a MSP environment
- Acting as the customers point of contact and escalation point
- Work with a ticket based system, managing your own tasks and incidents
- Deal with escalations from level one and level two technicians
- Contribute in improving the business by assisting with developing new processes
- Identify improvement opportunities to help deliver high quality service
- Complete project based work when required
- Knowledge of the following:
- Office 365 Admin / Migrations
- Azure
- Exchange Server
- Veeam
- Watchguard / Fortinet
- MS Teams
- Ticketing and Documentation Systems
- RMM Exposure
Experience and Skills Requirements:
- Generalist System engineer experience with Atleast 4+ years MSP experience
- Ability to multitask and deal with multiple customers in varying IT capability
- Have outstanding customer service skills.
- IT Certifications / Degree / Diploma preferred
- Experience acting as L2 and L3 escalation point for the service desk, field work
- Experience with project work shall be highly regarded
- Overall support experience across Microsoft 365, Windows Server, Active Directory and Exchange server, TCP/IP + DNS + DHCP and Azure knowledge
- Excellent communication customer service skills
- Full Australian Driver’s License and own car
On Offer:
- Competitive Remuneration
- Permanent position
- Good working environment providing a long term career
How to apply
ATTENTION! Please make sure you apply ONLY through our website. DO NOT apply for Appetency Recruitment Services jobs anywhere else on the web.
- If you are on our website then please apply using the “Apply Now” button below
- If you are NOT on our website then please visit our website to apply or apply via the link: https://www.appetencyrecruitment.com.au/d167c06b/information-technology-jobs/level-3-system-engineer-port-melbourne.php
Other titles for this role in other organisation might be: Level 3 Engineer, Senior Service Desk Engineer, Senior System Support, Level 3 Technician, Support Engineer, Senior System Engineer, Systems Engineer, System Engineer, L3 Managed Services Engineer, Level 3 Operations Engineer, L3 Engineer, NOC Engineer, Project Engineer, Senior Escalation Engineer, Technical Consultant, Infrastructure Engineer, Cloud Engineer
Appetency Recruitment Service @ 03 8560 3750
Joy of Success | IT & Digital Recruitment Specialists | Melbourne | Sydney
#ITMSPjobs | #ITInfrastructureJobs | #InformationTechnologyJobsMelbourne | #InformationTechnologyJobsMelbourne
- Melbourne-Collingwood
- Leading a local, interstate and international service desk team of nearly 20 techs
- Leader who knows how to build & improve the performance of centralised MSP service desk operations
- Contribute to building and enhancing the culture of the MSP organisation
Our client an established, successful Managed Service Provider to small and medium enterprises throughout Australia. They offer our clients a range of services including 24 hour service desk, network monitoring, telephony and WAN solutions, private and public based cloud based solutions and other project based works.
About the role
We are looking for a strong people’s leader with highly developed communication, interpersonal and people development skills. You will lead to a team of 18 Melbourne and Sydney based service desk techs and a small offshore team. Thus, you should be a leader who can influence techs and measure, motivate a tech team.
Role and Responsibilities:
The role will require you work with other managers in the business to ensure prompt responses to customers requests, project requests and sales/account management teams’ request.
Customer service is a key element of this role as there will be times where you will deal directly with key stakeholders. Key responsibilities of the role include:
- Lead a team and build a high performance service desk
- Analyse service desk data and identify initiatives to improve the service desk and customer environments
- Managing, coaching and mentoring the service desk team
- Management of the overseas service desk (they have a manager however are part of our team and need to adhere to our processes and procedures)
- End-to-end management of service desk activities;
- Scheduling of onsite visits;
- Working with the service desk team, client management team and the end customer to resolve incidents, requests and respond to system and security events;
- Managing the escalation of all major issues;
- Managing the relationship between Service desk and other internal teams ;
- Measure and improve staff satisfaction within the IT service desk;
- Measure and improve client satisfaction with the service desk;
- Responsible for documenting and improving IT service desk policies, processes, procedures and collateral
- Having an understanding of ITIL framework and implementing the relevant processes and procedures
Experience and Skills Requirements:
- Customer focused and able to multitask and deal with customers of varying IT capability.
- Atleast 5+ years MSP experience leading service desk and service delivery mandatory
- Strong understanding of managing and improving centralized MSP service desk operations
- Experience with managing project work shall be highly regarded
- Strong generic IT understanding across IT infrastructure such as Windows Server, Active Directory and Exchange server
- Experienced with understanding and producing customer facing service desk reports
- Experience reporting service desk stats to the leadership team shall be highly regarded
- Strong service delivery and ITIL knowledge
- Excellent communication customer service skills
- Full Australian Driver’s License and own car
On Offer:
- Competitive Remuneration
- Permanent position
- Excellent office & culture -where people enjoy their job, and always learn a lot
How to apply
ATTENTION! Please make sure you apply ONLY through our website. DO NOT apply for Appetency Recruitment Services jobs anywhere else on the web.
- If you are on our website then please apply using the “Apply Now” button below
- If you are NOT on our website then please visit our website to apply or apply via the link: https://www.appetencyrecruitment.com.au/91a7d6da/information-technology-business-jobs/service-desk-service-delivery-manager-collingwood.php
Other titles for this role in other organisation might be: Service Desk Manager, Service Delivery Manager, Service Desk Team lead, Service Manager
Appetency Recruitment Services @ 03 8560 3750
#ITMSPjobs | #ITInfrastructureJobs | #InformationTechnologyJobsMelbourne | #HRmanagedservices Joy of Success | IT & Digital Recruitment Specialists
- Dandenong South-Dandenong South
- Software Development & Enhancement role with a Fortune 200 company
- Permanent role in the Melbourne’s South East suburb
- Fantastic Work Environment – long term opportunity
Our client is a fortune 200 American company with presence in over 57 countries and with over 48,000 staff worldwide. However, the culture of entrepreneurial ship and shared responsibility is the most attractive benefit of working with this company.
If you are someone who likes ownership and a challenge but for whom culture is really important then this will be great role and place to consider.
About the role
In this role, you'll join an Agile Scrum team responsible for building and working on applications within software products. The Software Developer will participate in all areas of development including design, coding and testing in collaboration with the team.
Role and Responsibilities:
- Develop and integrate software solutions in response to either identified defects or feature requests, whilst attaining the required quality factors and maintaining the integrity of the software requirements, software design, source code, unit tests and the support tools.
- Make informed decisions quickly and take ownership for the delivery of their tasks.
- Collaborate with Product Owners and other team members to help translate business needs into technical requirements and actions.
- Prepare technical documentation.
- Develop automated unit tests for applications according to company standards
- Undertake complex software development tasks without minimal supervision to deliver on commitments.
- Participation in peer and code reviews as required.
- Communicate with all members of the software team as required
- Actively applies the company’s Toolbox in all aspects of role
- Leads and/or participates in toolbox initiatives where appropriate with a particular focus on PLS as it applies to software development
- Actively seek and take advantage of internal training opportunities
Experience and Skills Requirements:
- Bachelor’s degree or higher, preferably in Computer Science or Engineering related fields
- Knowledge of various Development Methodologies and Frameworks such as Agile and Scrum
- Source code development - preferably Java, Visual C++, C#, SQL
- Ability to work autonomously and within a team to produce quality results to a defined schedule.
- Ability to communicate information clearly, both verbal and in written form.
- The right to work in Australia.
Good to have:
- Previous experience in developing Construction/Building industry
On Offer:
- Competitive Remuneration
- Permanent position
- Excellent office & culture -where people enjoy their job, and always learn a lot
- Opportunity to work with Fortune 200 company
How to apply
- If you are on our website then please apply using the “Apply Now” button below
- If you are NOT on our website then please apply via the link: https://www.appetencyrecruitment.com.au/3af9b733/information-technology-jobs/software-developer-discovery-road.php
Other titles for this role in other organisation might be: Front End Developer, Senior Front end Developer, Application Developer, Web Developer, Full Stack developer
Appetency Recruitment Services @ 03 8560 3750
#HRmanagedservices #ITmanagedservicesrecruitmentspecialists #bestrecruitmentasaservice #ITMSPjobs #ITInfrastructureJobs#InformationTechnologyJobsMelbourne
- Dandenong South-Dandenong South
- Software Tester with a Fortune 200 company
- Permanent role in the Melbourne’s South East suburb
- Fantastic Work Environment – long term opportunity
Our client is a fortune 200 American company with presence in over 57 countries and with over 48,000 staff worldwide. However, the culture of entrepreneurial ship and shared responsibility is the most attractive benefit of working with this company.
If you are someone who likes ownership and a challenge but for whom culture is really important then this will be great role and place to consider.
About the role
In this role, you'll join an Agile Scrum team responsible for building and working on applications within software products. The Software Tester will participate in all areas of development including requirement gathering, solution proposal and testing in collaboration with the team, with a main focus on creating, updating and executing tests which are affected by that work.
Role and Responsibilities:
- Work within an Agile Scrum team to test, and maintain web and desktop-based applications.
- Aid in gathering and documenting requirements in the form of Agile Epics, User Stories, and tasks.
- Develop, update, and perform manual and automated tests for applications according to company standards
- Facilitates or perform random testing of all components to ensure software quality
- Tasks carried out within authorized guidelines requiring conformity with overall department objectives, relative priorities and necessary cooperation with others within the department.
- Contribute to the delivery of work programs through the verification and validation activities.
- Make original contribution or apply new approaches and techniques to the verification and validation of the software applications.
- Demonstrates company’s values and develop others to become consistent practitioners of the company’s Toolbox.
- Participation in peer reviews as required.
- Communicate with all members of the software team as required.
- Interact with the product management team members to ensure quality outcomes.
- Actively applies the company’s Toolbox in all aspects of role
- Leads and/or participates in toolbox initiatives where appropriate with a particular focus on PLS as it applies to software development
- Actively seek and take advantage of internal training opportunities
Experience and Skills Requirements:
- Experience within the building construction industry desirable
- Understanding of Test Methodologies and when to apply them
- Ability to understand and document processes and procedures
- Ability to work autonomously and within a team to produce quality results to a defined schedule.
- Ability to communicate information clearly, both verbal and in written form.
- The right to work in Australia.
On Offer:
- Competitive Remuneration
- Permanent position
- Excellent office & culture -where people enjoy their job, and always learn a lot
- Opportunity to work with Fortune 200 company
How to apply
- If you are on our website then please apply using the “Apply Now” button below
- If you are NOT on our website then please apply via the link: https://www.appetencyrecruitment.com.au/7f5b3b22/information-technology-jobs/software-tester-dandenong-south.php
Other titles for this role in other organisation might be: Software Tester, Senior Software Tester, Tester, Automation tester.
Appetency Recruitment Services @ 03 8560 3750
#HRmanagedservices #ITmanagedservicesrecruitmentspecialists #bestrecruitmentasaservice #ITMSPjobs #ITInfrastructureJobs#InformationTechnologyJobsMelbourne
- Melbourne-South East Suburb
- Software Development & Enhancement role with a Fortune 200 company
- Permanent role in the Melbourne’s South East suburb
- Fantastic Work Environment – long term opportunity
Our client is a fortune 200 American company with presence in over 57 countries and with over 48,000 staff worldwide. However, the culture of entrepreneurial ship and shared responsibility is the most attractive benefit of working with this company.
If you are someone who likes ownership and a challenge but for whom culture is really important then this will be great role and place to consider.
Role’s Primary Purpose:
You will participate in all areas of development including design, coding and testing in collaboration with the team. You will join an Agile Scrum team responsible for building and working on applications / software products in the building industry.
Breaking the role’s Primary Purpose / responsibilities further, you will be accountable for the following:
- Develop and integrate software solutions in response to either identified defects or feature requests, whilst attaining the required quality factors and maintaining the integrity of the software requirements, software design, source code, unit tests and the support tools.
- Collaborate with Product Owners and Software Development Managers to help translate business needs into technical requirements and actions.
- Prepare software documentation including technical diagrams and manuals on the design, use and operation of the software
- Develop automated unit tests for applications according to company standards
- To undertake software engineering tasks without detailed supervision, but with guidance on unusual features, of major assignments.
- Participation in peer and code reviews as required.
- Relationships with the software support and product management team members to ensure quality outcomes.
Qualifications, skills & experience:
- Bachelor’s degree or higher, preferably in Computer Science or Engineering related fields
- Knowledge and proven experience with various Development Methodologies and Frameworks such as Agile and Scrum
- Source code analysis and development tools used in the Windows environment; i.e. Visual C++, C#, VB.net, VB6, Fortran, MFC, Bamboo, GIT, Install Shield, OOA/D, SQL, and Win 32 GUI.
- Be able to identify multiple solutions to complex problems and recommend the most effective course of action.
- An understanding and a focus on customer (internal and external) needs.
- Ability to work autonomously and within a team to produce quality results to a defined schedule.
- Ability to communicate complex information clearly, both verbal and in written form.
- Demonstrated drive, passion and commitment to achieve results.
- Natural ability to plan showing good attention to detail, organise and follow through.
- Ability to manage workload at pressing times or significant events, e.g. month end, software release, etc.
- Friendly, positive and customer focussed personality.
Good to have:
- Previous experience in developing Construction/Building industry
- Previous experience in developing 3D design software solutions
What is on offer
- Good salary & culture
- Permanent long term position
- Excellent culture & work environment
- Opportunity to work with Fortune 200 company
- Loads of other Benefits
How to apply
- If you are on our website then please apply using the “Apply Now” button below
- If you are NOT on our website then please apply via the link: https://www.appetencyrecruitment.com.au/49ad5d55/information-technology-jobs/software-engineer-moorabbin.php
Other titles for this role in other organisation might be: Software Engineer, Senior Software Engineer, C++ Engineer, C++ Software Engineer, VB Development Engineer, Senior C++ Developer, C# Developer
Appetency Recruitment Services @ 03 8560 3750
#SoftwareDevelopmentJobsMelbourne #SoftwareDevlopmentJobs #BestRecruitmentAgencyMelbourne
- North Sydney-Sydney
- Outstanding customer service skills
- Experience with Java and Sql.
- Troubleshoot and resolve technical problems
Our Client was founded in 2002 in Sydney, Australia to provide niche services for enterprise customers in data and automation. They have evolved to be one of the key data players within the technology industry. Their flagship product MDO (Master Data Online) is an enterprise MDM platform that enables processes from creation of Master Data through the disposal of data.They are experiencing rapid growth globally and seeking to expand their product portfolio, features, and capabilities.
About the role
As part of our growth strategy, our client is seeking an Associate Consultant who can work with the customer in a Product Support role. You will be responsible to resolve customer tickets and interact with business users.
- Troubleshoot and resolve technical problems.
- Action and update tickets raised by customer.
- Coordinate with business users to understand the issues and resolve.
- Coordinate with business to understand new requirement.
- Monitor infrastructure related things to ensure systems are up and running.
Experience and Skills Requirements:
- Should have around 2 years of experience in customer engagement.
- Strong communication skills.
- Should have some coding experience.
- Must have JAVA and SQL experience.
- Have outstanding customer service skills
On Offer:
- Competitive Remuneration
- Permanent position
- Excellent office & culture -where people enjoy their job, and always learn a lot
How to apply:
- If you are on our website then please apply using the “Apply Now” button below
- If you are NOT on our website then please apply via the link: https://www.appetencyrecruitment.com.au/eeda72e0/information-technology-jobs/associate-consultant-north-sydney.php
Other titles for this role in other organisation might be: Level 1, Associate Consultant, System Support, Help desk Support, Technical Support.
Appetency Recruitment Services @ 03 8560 3750
#HRmanagedservices #ITmanagedservicesrecruitmentspecialists #bestrecruitmentasaservice #ITMSPjobs #ITInfrastructureJobs#InformationTechnologyJobsSydney
