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  • South Melbourne-South Melbourne
  • Ability to nurture client relationships and achieve revenue targets
  • Grow Accounts in Small, Medium to Large organisation client base
  • Solution selling around IT infrastructure, network, security and Cloud services

Our Client:                        

Our client proudly owned Australian, award winning managed services provider that is growing fast and looking for talent like yourself who can grow themselves and help the business grow. 

The role requires you to be customer champion. You should be able to speak the customer's language as your own thus interact with client management in a business language and discuss the solution with client’s technical team in a technical language.

Common Requirement:

  • Act as the face of the organisation – build excellent trusted relationship with clients
  • Strong work ethic and time management skills
  • Experience in technical IT infrastructure solution
  • Strategic in client solution approach  

Job tasks and responsibilities

  • Create & nurture relationships with the existing clients of the business
  • Ability to anticipate and discover client’s anticipated needs & generate more revenue from the client accounts
  • Understand client requirements & Create proposals, pricing, quotes for customer requirements
  • Excellent client expectation management & strong knowledge of ITIL based Service Management workflow applications like Incident, Problem and requirements management.
  • Ability to understand client requirements and Excellent Solution selling experience around IT infrastructure, Cloud infrastructure (AWS, Azure), Servers, networking, mobility, telecommunication etc 
  • Build strong customer relationships and accountable for customer NPS
  • Excellent time management, client management & revenue management expertise

 

Experience: 

This is not a technical hands on role however the right candidate must have good understanding of IT infrastructure & technology. 

  • A naturally good communicator & people’s person
  • Strong experience of identifying client's requirements and ability to hold business level solutions discussion with CXO and technical staff around client's infrastructures such as VMWare, Infrastructure, Cloud, network, Mobile devise management (MDM) systems 
  • Good knowhow to that you can understand technical jargons such as servers, Windows Server 2008 / 2003, Exchange, O365, Active Directory, AirWatch, Web server platforms (IIS, Apache), Linux Forms (Ubuntu, Fedora, Red Hat, Open Suse), other mail systems, web certifications such as SSL and IIS
  • Candidates with VMWare, Microsoft, ITIL certifications shall be given preference
  • Proven experience of account management & ideally having experience creating quotes around IT services – Cloud, Telstra Cloud, Azure, Server utilization, etc
  • Someone who has been a technical person in the past but has few years client management experience can also be considered for this role however you must be an excellent communication and must have ability to build strong client relationships

 

On Offer:

  • Full-time role + Competitive Remuneration
  • Great culture
  • Leadership and growth potential

 

How to apply:

  • If you on our website, apply using the link below
  • If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/de0c709d/sales-and-marketing-jobs/account-manager-managed-it-services-south-melbourne.php

Other titles for this role in other organisation might be: Client Engagement Manager, Account Manager, Relationship Manager, Client Success Manager, Business Development Executive, Business Development Manager, IT Infrastructure Specialist, Business Development Director, Sales Manager, Senior IT Consultant

 
Appetency Recruitment Services @ 0385603750

 

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  • South Melbourne-CBD
  •  Ability to build new relationships & Exceeding Sales Targets
  • New Business Development experience in Small, Medium to Large Organisation client base
  • Solution selling around IT infrastructure & Cloud services

Our Client:

Our client is an award winning managed services provider that is growing fast and looking for talent like yourself who can grow themselves and help the business grow. 

The role initially shall be new business development role and moving to a mix of BDM and AM as your clientele grows.

Common Requirement:

• Excellent relationship building capability.

• Strong work ethic and time management skills

• Hands - on experience in technical IT infrastructure solution selling.

• You must love sales

Job tasks and responsibilities

• Build new client base for the IT managed services practice – 100% new acquisition

• Create proposals, pricing, quotes for customer requirements and build strong sales pipelines 

• Excellent knowledge of ITIL based Service Management workflow applications like Incident, Problem and requirements management.

• Building & Solution selling around IT infrastructure, Cloud infrastructure (AWS, Azure), Servers, Mobile device management (MDM), mobility, telecommunication etc set up of the clients

• Build strong customer relationships and accountable for customer NPS - Responsible to set and manage client expectations

• Excellent time management, pipeline management & revenue management expertise

• Accountable for building new client base, revenue growth and exceeding target expectation

 

Experience: You MUST have:

• Proven track record of several years work experience in Selling of IT infrastructure solutions

• Experience Solution Selling around – VMWare, Infrastructure, Cloud and specially Mobile devise management (MDM) systems and Smart Devices (Apple, Android devices like tablet and smart phone, Windows iOS etc

• Strong understanding of servers & configuration & maintenance: Windows Server 2008 / 2003, Exchange, O365, Active Directory, AirWatch, Web server platforms (IIS, Apache), Linux Forms (Ubuntu, Fedora, Red Hat, Open Suse), other mail systems, web certifications such as SSL and IIS

• Candidates with VMWare, Microsoft, ITIL certifications shall be given preference 

• Proven experience of creating quotes around IT services – Cloud, Telstra Cloud, Azure, Server utilization, etc

• Exceeding sales expectation and must have proven track record of 100% accountability

 

On Offer:

• Full-time role + Competitive Remuneration

• Great culture 

• Leadership and growth potential

 

How to apply:

• If you on our website, apply using the link below

• If you are NOT on our website, please apply on the link: https://appetencyrecruitment.com.au/companydescription.php?tid=147

 

Other titles for this role in other organisation might be: Business Development Manager, Client Engagement Manager, Account Manager, Relationship Manager, Client Success Manager, Business Development Executive, Business Development Manager, IT Infrastructure Specialist, IT Sales Director, Sales Director, Business Development Director, Sales Manager, Senior IT Consultant, IT Specialist, IT Security Expert

 

Appetency Recruitment Services @ 0385603750

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  • Melbourne-South Melbourne
  • Seat in leadership team & Responsible for joint P&L
  • Accountable for acting as the CTO for the MSP business
  • IT infrastructure and Cloud services for Small, Medium to Large organisation

Our Client:                        

Our client proudly owned Australian, award winning managed services provider that is growing fast and looking for talent like yourself who can grow themselves and help the business grow. 

The role requires you play the role of Technical Leadership (CTO) in the organisation. You shall jointly own the P&L with the MD and Sales Director. You shall be accountable for deciding the technical direction the organisation takes and be responsible to seem less client delivery.

Common Requirement:

  • Proven leadership experience and previous accountability for P&L
  • Excellent communication and client management skills
  • Strong work ethic and time management skills
  • Strong technical IT infrastructure solution background
  • Accountability for P&L and ability to take accountability & deliver customer satisfying results

Reporting directly to the MD, Technical Service Delivery Manager shall work with the sales team to offer innovate solutions to the clients and lead the Service Desk and Project Delivery function for the organisation.  The role will require working across Client Satisfaction, ITIL disciplines, Incident / Problem Management, Configuration Management, Change Management, Release and Project Management, HR functions, Appraisals, Client management and stakeholder management with focus on continuous improvement and client satisfaction.

 

Job tasks and responsibilities

  • You will be an accomplished IT professional with a strong technical background
  • You will have great interpersonal skills and demonstrable experience providing excellent customer service and user experience
  • Ideally you will have experience of providing IT business strategy, budgeting and strategic direction and also producing effective reports as you will be predominantly focused on business outcomes and service delivery.
  • Experience in small-medium sized enterprises would also be hugely advantageous.

General Leadership Responsibilities

  • Accountable for P&L along with MD and Sales Director
  • Ensuring 100% client satisfaction & service delivery
  • Leading the service desk and projects team
  • Mentoring of staff
  • Ensuring performance and resource utilisation KPIs are met
  • Accountable for client satisfaction

Technical Leadership Responsibilities

  • Acting as CTO & deciding the technical direction of the company
  • Hiring of the technical delivery team
  • Working with Sales team to develop new innovative solutions for the clients
  • Approving right solutions for the clients

Project & Service Delivery Responsibilities

  • Ensuring projects are completed in scope, on time & in budget
  • Ensuring performance and resource utilisation KPIs are met
  • Accountable for Project plans implementations
  • Mentoring projects team on project management & reporting

Key Performance Indicators for the role

        KPIs for this role shall be across the following:

  • P&L
  • Client satisfaction
  • On time, in budget delivery of projects
  • Process improvement
  • New solution in technology stack

 

Requirements:

  • Proven experience in an IT Service Delivery experience in a managed services environment
  • Many Certifications in (Cisco, Microsoft, VMware, Palo Alto, WatchGuard, Azure, AWS, Azure)
  • Strong Leadership experience – proven experience of leading teams
  • Proven knowledge in new and upcoming technologies
  • Professional grooming and presentation
  • Australian drivers' license and own vehicle
  • Solutions and improvements focused individual

 

On Offer:

  • Full time role + Competitive Remuneration + Leadership Position
  • Great culture
  • Leadership and growth potential

 

How to apply:

  • If you on our website, apply using the link below
  • If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/8fcd5f14/information-technology-jobs/technical-service-delivery-manager-south-melbourne.php

 

Other titles for this role in other organisation might be: Service Delivery Manager, Technical Service Delivery Manager, General Manager, Chief Technology Officer, CTO, COO, Client Delivery Manager, Client Success Manager, Client Satisfaction Manager, Associate General Manager, Service Delivery Lead

 

Appetency Recruitment Service @ 03 8560 3750

 

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  • South Melbourne-CBD

** Technically strong and ability to deliver projects

** Ability to build new relationships & Exceeding projects matrices

** IT infrastructure and Cloud services for Small, Medium to Large organisation client base

Our Client:                            

Our client proudly owned Australian, award winning managed services provider that is growing fast and looking for talent like yourself who can grow themselves and help the business grow. 

The role requires you to be technical, projects & customer champion. You should be able to speak the customers language as your own thus interact with client management in a business language and discuss the solution with client’s technical team in a technical language.

Common Requirement:

  • Empathy and ability to listen to customer and understand the business criticality of your job for our client
  • Strong work ethic and time management skills
  • Hands - on experience in technical IT infrastructure solution
  • Great communication and phone manners
  • Accountability – ability to take accountability & deliver customer satisfying results

The Project Engineer will work within a team demonstrating their proven technical, project delivery and superior customer service skills.  The role will require working  across ITIL disciplines, Incident / Problem Management, Configuration Management, Change Management, Release Management and Project implementation and stakeholder management.

 

Job tasks and responsibilities

  • Assisting with delivery of IT projects on time, in budget and in scope
  • “Can do” attitude  - The ability to work independently, yet part of a virtual team
  • Technologies you must be proficient in Active Directory, Microsoft Server, Virtualization - HyperV or VMWare, SAN storage, Microsoft Azure, VLAN/WLAN, Microsoft Exchange, Office 365/Hosted Exchange, Backup Software (like Shadow Protect), Networking: routing - switching, Internet troubleshooting, Firewalls: Palo Alto, Ruckus Cisco, Juniper, Watchguard
  • Excellent customer advocacy, organizational & communication skills, both written and verbal skills
  • Timely resolution of service tickets to meet client Service Level Agreements (SLA's)
  • Remote and onsite maintenance and support of clients' network infrastructure
  • Working with other technical team members to resolve issues accurately/promptly
  • Reporting of any unhealthy client service trends to the Service Delivery Manager
  • Being part of the On-Call Roster, to deliver after-hours support response (small number of requests)
  • Conduct F2F site visit pr over the phone and identify & resolve customer IT infrastructure problems single handled

 

Requirements:

 

  • Proven experience in an IT Service Delivery and Project team environment within an MSP company servicing external clients
  • Professional grooming and presentation
  • Australian drivers' license and own vehicle
  • Solutions and improvements focused individual
  • Certifications in one or more (Cisco, Microsoft, VMware, Palo Alto, WatchGuard, Ruckus, Aruba, AWS, Azure)
  • Knowledge of Firewall, IPS, QOS  and/or  VPN technologies
  • Knowledge of ConnectWise (PSA) and Kaseya (RMM) preferably
  • Proven knowledge in new and upcoming technologies

 

On Offer:

  • Full time role + Competitive Remuneration
  • Great culture
  • Leadership and growth potential

 

How to apply:

  • If you on our website, apply using the link below
  • If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/companydescription.php?tid=153

 

Appetency Recruitment Service @ 03 8560 3750

 

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  • Melbourne-Northern Suburbs - Brunswick

Our client is a multi-award winning and very well renowned company. The company is among the fastest growing companies and expanding the team to fulfil its growth and we need people who have wide technical skills and can help deliver our high level of customer service. 

Our client has once again secured a spot in the Deloitte 's 100 fastest growing firms Australia 2017.

Core clientele have from 20 to 150 PCs but as demand continues to grow, so too support scope.  The primary purpose is to remove the impediments caused by IT to business growth.

 Key Responsibility & Must haves:

You will pivotal in the implementations and ensuring 100% client satisfaction. You will be the one who will be the face of the organisation, thus you need

  • Great communication skills and phone manner
  • Empathy and ability to listen to customer and understand the business criticality of your job for our client
  • Accountability – ability to take accountability & deliver customer satisfying results

 Primary Role Responsibilities:

  •  “Can do” attitude  - The ability to work independently, yet part of a virtual team
  • Excellent customer advocacy, organizational & communication skills, both written and verbal skills
  • Excellent problem identification and problem-solving skills
  • Responding to and resolving phone and email tickets in a professional, timely manner with an emphasis on high quality customer service (target of 70% first contact resolution).
  • Completing training as agreed with the Service Delivery Manager (minimum expectation of 1 certification per quarter)
  • Performing regular daily tasks including Backup system monitoring duty
  • Deployment of PCs using SOE technology including desktop refresh & rollouts
  • Undertaking Problem Management to investigate the root causes of incidents for the Proactive prevention of problems
  • Working with filed technicians (Service Engineers) on both support and scheduled maintenance tasks
  • Working as a technical resource for IT implementation/upgrade projects under direction of Project Managers
  • Documenting duties as per documentation systems, updating customer details including configuration, contacts and support tickets
  • Escalating service requests that require additional resources to Service Delivery Manager in a timely manner (eg. Priority 1 tickets)
  • Documenting and discussing recommendations with clients and escalating these to the Professional Services department

Requirements:

  • At least  2+  years’ experience in an IT services position
  • Tertiary education, ideally a university bachelors’ degree (in any field) NOT Masters
  • ITIL certification
  • Completed at least 1 MCP Certification
  • A valid driver`s license
  • Technical problem-solving skills & experience (Network, Server, and Desktop)
  • Have worked with helpdesk systems
  • The right to work in Australia.

On Offer:

  • Full-time role + Competitive Remuneration
  • Great culture
  • Leadership and growth potential

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  • Melbourne-CBD

** Exceeding sales targets

**New Business Development into Managed Services especially around mobility

** Account Management and solution selling around IT infrastructure and Telstra services

 

Our Client:

Our client is a Telstra Enterprise partner and we are looking for exceptions candidate, a relationship builder who can capture new clients, build strong client relationships and contribute to the growth of the Managed IT Services business of the organisation. 

The role initially shall be new business development role and moving to a mix of BDM and AM as the clientele grows.

 

Common Requirement:

  • Excellent relationship building capability.
  • Strong work ethic and time management skills
  • Hands - on experience in technical IT infrastructure solution selling.

 

Job tasks and responsibilities

  • Build new client base for the IT managed services practice
  • Accountable for revenue growth and exceeding target expectations
  • Designing and building solutions around IT infrastructure, Cloud infrastructure (Telstra cloud, Azure), Servers, Mobile device management (MDM), mobility and telecommunication set up of the clients
  • Create proposals, pricing, quotes for customer requirements and build sales pipelines
  • Excellent knowledge of ITIL based Service Management workflow applications like Incident, Problem and requirements management.
  • Build strong customer relationships and accountable for customer NPS
  • Responsible to set and manage client expectations

 

Experience: You MUST have:

  • Proven track record of several years work experience in Selling of IT infrastructure solutions
  • Exceeding sales expectation and must have proven track record of 100% accountability
  • Experience Solution Selling around – VMWare, Infrastructure, Cloud and specially Mobile devise management (MDM) systems and Smart Devices (Apple, Android devices like tablet and smart phone, Windows iOS etc
  • Strong understanding of servers & configuration & maintenance: Windows Server 2008 / 2003, Exchange, O365, Active Directory, AirWatch, Web server platforms (IIS, Apache), Linux Forms (Ubuntu, Fedora, Red Hat, Open Suse), other mail systems, web certifications such as SSL and IIS
  • Previous experience of Telstra business products and process shall be beneficial
  • Candidates with VMWare, Microsoft, ITIL and Telstra certifications shall be given preference
  • Proven experience of creating quotes around IT services – Cloud, Telstra Cloud, Azure, Server utilization, etc

 

On Offer:

  • Full-time role + Competitive Remuneration
  • Great culture
  • Leadership and growth potential

 

How to apply:

  • If you on our website, apply using the link below
  • If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/companydescription.php?tid=139

 


Other titles for this role in other organisation might be: Account Executive, Account Manager, Relationship Manager, Client Success Manager, Business Development Executive, Business Development Manager, IT Infrastructure Specialist, IT Sales Director, Sales Director, Business Development Director, Sales Manager

 
Appetency Recruitment Services @ 0385603750

 

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  • Fitzroy North-Fitzroy North

 At-least 4-5 years Project management experience
 Permanent Role – great team
 Excellent written and communication skills


Our Client is a well know Digital Company in Melbourne. They specialise in making robust digital
solutions / Web Design solutions for the clients.
What will you do?
You be managing the delivery of projects for multiple clients ensuring 100% client satisfaction and
ensuring on time, in budget delivery of the projects.
 Manage multiple project deliveries
 Ensure timely, within budget and on quality delivery to the clients
 Demonstrate the ability to be customer focused, solutions orientated and the ability to follow up on outstanding
things
 Ability to provide exceptional customer service over the phone (70%) or on premise (30%)
 Work with client in capturing new requirements and working with team to ensure the requirements are
implemented correctly
 Work on Web development technologies such CMS, Wordpress, Joomla, Business Catalyst, SQL
 Technical savvy so to understand web technologies and project delivery but does not have to technical guru
 Good understanding of Web projects delivery methodology
Skill / Experience Requirements:
 Must have At-least 4 years’ experience in managing digital projects
 Strong customer engagement skills with at-least 4+ years of experience
 Proven ability to manage and deliver multiple projects at the same time
 Must speak English clearly – Must have good written and verbal communication skills
 Must be able to work in a small team environment and manage team
 Experience of working on digital projects and technologies
 Experience of projects in Adobe Business Catalyst and/or Adobe Business Catalyst certifications will be preferred
 Experience working on project management tools such MS Project + certification preferred
What is on offer:
 Permanent leadership position
 Excellent client engagement role
 Competitive remuneration
How to apply:
 If you on our website, apply below.

https://www.appetencyrecruitment.com.au/companydescription.php?tid=105

 If you are NOT on our website, please apply on the link:
Candidate Profile
www.appetencyrecruitment.com.au Page 2
Other titles for this role in other organisation might be: Project Manager, Project Lead, Digital
Delivery Manager, Digital Lead, Client Engagement Manager, Digital Transformation Manager, Web
Design Lead

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  • Melbourne-CBD

Job description - Always looking for Best Talent

Our client is a multi-award winning and very well renowned company. The company is among the fastest growing companies and expanding the team to fulfil its growth and we need people who have wide technical skills and can help deliver our high level of customer service. 

Core clientele have from 20 to 150 PCs but as demand continues to grow, so too support scope.  The primary purpose is to remove the impediments caused by IT to business growth.

 Key Responsibility & Must haves:

You will pivotal in the implementations and ensuring 100% client satisfaction. You will be the one who will be the face of the organisation, thus you need

  • Great communication skills and phone manner
  • Empathy and ability to listen to customer and understand the business criticality of your job for our client
  • Accountability – ability to take accountability & deliver customer satisfying results

 Primary Role Responsibilities:

  •  “Can do” attitude  - The ability to work independently, yet part of a virtual team
  • Excellent customer advocacy, organizational & communication skills, both written and verbal skills
  • Excellent problem identification and problem solving skills
  • Responding to and resolving phone and email tickets in a professional, timely manner with an emphasis on high quality customer service (target of 70% first contact resolution).
  • Being part of the On-Call Roster, to deliver after-hours support response, approx 5 x 2 weeks per annum
  • Conduct F2F site visit and identify & resolve customer IT infrastructure problems single handled
  • Ability to build server from scratch & resolve multiple site connectivity / server login / VPN connectivity / network / router / desktop / etc issues   
  • Completing training as agreed with the Service Delivery Manager (minimum expectation of 1 certification per quarter)
  • Performing regular daily tasks including Backup system monitoring duty
  • Deployment of PCs using SOE technology including desktop refresh & rollouts
  • Undertaking Problem Management to investigate the root causes of incidents for the Proactive prevention of problems
  • Working with filed technicians (Service Engineers) on both support and scheduled maintenance tasks
  • Working as a technical resource for IT implementation / upgrade projects under direction of Project Managers
  • Documenting duties as per documentation systems, updating customer details including configuration, contacts and support tickets
  • Escalating service requests that require additional resources to Service Delivery Manager in a timely manner (eg. Priority 1 tickets)
  • Documenting and discussing recommendations with clients and escalating these to the Professional Services department

Requirements:

  • At-least 5+ years’ experience in an IT services position
  • Tertiary education, ideally a university bachelors’ degree (in any field)
  • ITIL certification
  • Completed MCSE Certification
  • A valid driver's license and own vehicle to travel to clients’ sites
  • Proven ability to build strong relationships with clients
  • Technical problem solving skills & experience (Network, Server and Desktop)
  • Have worked with helpdesk systems
  • The right to work in Australia.

On Offer:

  • Full time role + Competitive Remuneration
  • Great culture
  • Leadership and growth potential

How to apply:

  • If you on our website, apply using the link below
  • If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/companydescription.php?tid=80

Appetency Recruitment Service @ 03 8560 3750

 

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  • Melbourne and Sydney-CBD

Basic qualifications:

• Comprehensive experience in project management, including delivery of IT projects and services

• Demonstrated matrix management skills and a clear ability to work effectively in cross functional team environment including vendor and offshore teams

• Proven experience in leading virtual teams

• Wide business process knowledge of Pharmaceutical / FMCG organisations • Leadership and influencing skills to drive change across a wide range of stakeholders

• Strong interpersonal skills, including networking and teamwork abilities, combined with excellent negotiation and communication skills (within both IT and Business communities)

• Minimum 3-5 years experience IT Project Management experience.

• Experience delivering digital projects (preferred) • Excellent communication skills

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