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  • South Melbourne-CBD

** Technically strong and ability to deliver projects

** Ability to build new relationships & Exceeding projects matrices

** IT infrastructure and Cloud services for Small, Medium to Large organisation client base

Our Client:                            

Our client proudly owned Australian, award winning managed services provider that is growing fast and looking for talent like yourself who can grow themselves and help the business grow. 

The role requires you to be technical, projects & customer champion. You should be able to speak the customers language as your own thus interact with client management in a business language and discuss the solution with client’s technical team in a technical language.

Common Requirement:

  • Empathy and ability to listen to customer and understand the business criticality of your job for our client
  • Strong work ethic and time management skills
  • Hands - on experience in technical IT infrastructure solution
  • Great communication and phone manners
  • Accountability – ability to take accountability & deliver customer satisfying results

The Project Engineer will work within a team demonstrating their proven technical, project delivery and superior customer service skills.  The role will require working  across ITIL disciplines, Incident / Problem Management, Configuration Management, Change Management, Release Management and Project implementation and stakeholder management.

 

Job tasks and responsibilities

  • Assisting with delivery of IT projects on time, in budget and in scope
  • “Can do” attitude  - The ability to work independently, yet part of a virtual team
  • Technologies you must be proficient in Active Directory, Microsoft Server, Virtualization - HyperV or VMWare, SAN storage, Microsoft Azure, VLAN/WLAN, Microsoft Exchange, Office 365/Hosted Exchange, Backup Software (like Shadow Protect), Networking: routing - switching, Internet troubleshooting, Firewalls: Palo Alto, Ruckus Cisco, Juniper, Watchguard
  • Excellent customer advocacy, organizational & communication skills, both written and verbal skills
  • Timely resolution of service tickets to meet client Service Level Agreements (SLA's)
  • Remote and onsite maintenance and support of clients' network infrastructure
  • Working with other technical team members to resolve issues accurately/promptly
  • Reporting of any unhealthy client service trends to the Service Delivery Manager
  • Being part of the On-Call Roster, to deliver after-hours support response (small number of requests)
  • Conduct F2F site visit pr over the phone and identify & resolve customer IT infrastructure problems single handled

 

Requirements:

 

  • Proven experience in an IT Service Delivery and Project team environment within an MSP company servicing external clients
  • Professional grooming and presentation
  • Australian drivers' license and own vehicle
  • Solutions and improvements focused individual
  • Certifications in one or more (Cisco, Microsoft, VMware, Palo Alto, WatchGuard, Ruckus, Aruba, AWS, Azure)
  • Knowledge of Firewall, IPS, QOS  and/or  VPN technologies
  • Knowledge of ConnectWise (PSA) and Kaseya (RMM) preferably
  • Proven knowledge in new and upcoming technologies

 

On Offer:

  • Full time role + Competitive Remuneration
  • Great culture
  • Leadership and growth potential

 

How to apply:

  • If you on our website, apply using the link below
  • If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/companydescription.php?tid=153

 

Appetency Recruitment Service @ 03 8560 3750

 

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  • Sydney-CBD
  • Having strong industry experience 
  • Having good project management and team management skill
  • Strong communication skill

Skill / Experience Requirements:      

  • Having strong industry experience 
  • 8-12 years of experience
  • Knowledge of education domain
  • Having good project management and team management skill

What is On Offer:

  • Permanent/Contract role
  • Excellent growth prospects
  • 100K AUD/annum ( All Inclusive)

How to apply:

  • If you on our website, apply using the link below
  • If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/companydescription.php?tid=141

Appetency Recruitment Services @ 03 8560 3750

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  • Fitzroy North-Fitzroy North

 At-least 4-5 years Project management experience
 Permanent Role – great team
 Excellent written and communication skills


Our Client is a well know Digital Company in Melbourne. They specialise in making robust digital
solutions / Web Design solutions for the clients.
What will you do?
You be managing the delivery of projects for multiple clients ensuring 100% client satisfaction and
ensuring on time, in budget delivery of the projects.
 Manage multiple project deliveries
 Ensure timely, within budget and on quality delivery to the clients
 Demonstrate the ability to be customer focused, solutions orientated and the ability to follow up on outstanding
things
 Ability to provide exceptional customer service over the phone (70%) or on premise (30%)
 Work with client in capturing new requirements and working with team to ensure the requirements are
implemented correctly
 Work on Web development technologies such CMS, Wordpress, Joomla, Business Catalyst, SQL
 Technical savvy so to understand web technologies and project delivery but does not have to technical guru
 Good understanding of Web projects delivery methodology
Skill / Experience Requirements:
 Must have At-least 4 years’ experience in managing digital projects
 Strong customer engagement skills with at-least 4+ years of experience
 Proven ability to manage and deliver multiple projects at the same time
 Must speak English clearly – Must have good written and verbal communication skills
 Must be able to work in a small team environment and manage team
 Experience of working on digital projects and technologies
 Experience of projects in Adobe Business Catalyst and/or Adobe Business Catalyst certifications will be preferred
 Experience working on project management tools such MS Project + certification preferred
What is on offer:
 Permanent leadership position
 Excellent client engagement role
 Competitive remuneration
How to apply:
 If you on our website, apply below.

https://www.appetencyrecruitment.com.au/companydescription.php?tid=105

 If you are NOT on our website, please apply on the link:
Candidate Profile
www.appetencyrecruitment.com.au Page 2
Other titles for this role in other organisation might be: Project Manager, Project Lead, Digital
Delivery Manager, Digital Lead, Client Engagement Manager, Digital Transformation Manager, Web
Design Lead

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  • Melbourne-CBD

Job description - Always looking for Best Talent

Our client is a multi-award winning and very well renowned company. The company is among the fastest growing companies and expanding the team to fulfil its growth and we need people who have wide technical skills and can help deliver our high level of customer service. 

Core clientele have from 20 to 150 PCs but as demand continues to grow, so too support scope.  The primary purpose is to remove the impediments caused by IT to business growth.

 Key Responsibility & Must haves:

You will pivotal in the implementations and ensuring 100% client satisfaction. You will be the one who will be the face of the organisation, thus you need

  • Great communication skills and phone manner
  • Empathy and ability to listen to customer and understand the business criticality of your job for our client
  • Accountability – ability to take accountability & deliver customer satisfying results

 Primary Role Responsibilities:

  •  “Can do” attitude  - The ability to work independently, yet part of a virtual team
  • Excellent customer advocacy, organizational & communication skills, both written and verbal skills
  • Excellent problem identification and problem solving skills
  • Responding to and resolving phone and email tickets in a professional, timely manner with an emphasis on high quality customer service (target of 70% first contact resolution).
  • Being part of the On-Call Roster, to deliver after-hours support response, approx 5 x 2 weeks per annum
  • Conduct F2F site visit and identify & resolve customer IT infrastructure problems single handled
  • Ability to build server from scratch & resolve multiple site connectivity / server login / VPN connectivity / network / router / desktop / etc issues   
  • Completing training as agreed with the Service Delivery Manager (minimum expectation of 1 certification per quarter)
  • Performing regular daily tasks including Backup system monitoring duty
  • Deployment of PCs using SOE technology including desktop refresh & rollouts
  • Undertaking Problem Management to investigate the root causes of incidents for the Proactive prevention of problems
  • Working with filed technicians (Service Engineers) on both support and scheduled maintenance tasks
  • Working as a technical resource for IT implementation / upgrade projects under direction of Project Managers
  • Documenting duties as per documentation systems, updating customer details including configuration, contacts and support tickets
  • Escalating service requests that require additional resources to Service Delivery Manager in a timely manner (eg. Priority 1 tickets)
  • Documenting and discussing recommendations with clients and escalating these to the Professional Services department

Requirements:

  • At-least 5+ years’ experience in an IT services position
  • Tertiary education, ideally a university bachelors’ degree (in any field)
  • ITIL certification
  • Completed MCSE Certification
  • A valid driver's license and own vehicle to travel to clients’ sites
  • Proven ability to build strong relationships with clients
  • Technical problem solving skills & experience (Network, Server and Desktop)
  • Have worked with helpdesk systems
  • The right to work in Australia.

On Offer:

  • Full time role + Competitive Remuneration
  • Great culture
  • Leadership and growth potential

How to apply:

  • If you on our website, apply using the link below
  • If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/companydescription.php?tid=80

Appetency Recruitment Service @ 03 8560 3750

 

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  • Sydney-Sydney

Our client is A dynamic market research consultancy that Delivers strategic quantitative insights on this high profile project.

 

What will you be responsible for?

• Manage important quantitative tracking studies from data collection to reporting

• Managing projects from beginning to end – from taking the brief to final deliverable

• Maintaining relationships with internal and external staff and clients

• Working with large sets of data and telling a story

What skills should you have?

• 3+ years market research agency side experience

• Experience leading and closely managing quantitative research projects including tracking studies

• High level of proficiency in MS Office, and SPSS or similar statistical software

• Excellent report writing and presentation skills

• Excellent project management skills

• Attention to detail

• Excellent communication skills

If you have strong quantitative skills and understand a range of different quantitative methodologies, then this could be the role for you.

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  • Melbourne and Sydney-CBD

Basic qualifications:

• Comprehensive experience in project management, including delivery of IT projects and services

• Demonstrated matrix management skills and a clear ability to work effectively in cross functional team environment including vendor and offshore teams

• Proven experience in leading virtual teams

• Wide business process knowledge of Pharmaceutical / FMCG organisations • Leadership and influencing skills to drive change across a wide range of stakeholders

• Strong interpersonal skills, including networking and teamwork abilities, combined with excellent negotiation and communication skills (within both IT and Business communities)

• Minimum 3-5 years experience IT Project Management experience.

• Experience delivering digital projects (preferred) • Excellent communication skills

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