Melbourne and Sydney Jobs


process-analyst ARS: Jobs

All Jobs

Job Type


Job Category

Found 11 Jobs

  • Melbourne-CBD
  • At-least 2 years Telstra provisioning experience
  • Permanent Role – Immediate joining
  • Excellent written and communication skills

Our Client is a leading Telstra Enterprise Partner. You are seeking for an experienced person to join a busy help desk provisioning environment. This is a varied role which incorporates both mobile and fixed provisioning, IT Support together with MDM and Bill Management reporting.


What will you do?

  • Must have a NAC and experience of handling corporate client
  • Proactive: Ability to manage a busy help desk & ability to proactively pick up work from the team
  • Demonstrate the ability to be customer focused, solutions orientated and the ability to follow up on outstanding things
  • Ability to provide exceptional customer service over the phone (90%) or on premise (10%)
  • Billing Analysis: Experience of reading and analying Telstra / Telecom billing with monthly spend from $1000 per month to $500,000 per month
  • Billing Data Analysis: Experience of analysing Telecom Bills for data useage / charges using Excel, Vlookups, Pivot Tables, arregate functions etc and identifying problem areas and recommending solutions (with sales team) 
  • Sales Support: Assist sales team in provision Telstra & MDM solutions through Telstra systems such as MNC, etc
  • Customer Support: Process customer requests such as billing enquiries, new connects, transfer of ownerships , international roaming requests, porting services, Pin requests ,cancellations /suspensions and blocking services to name a few plus
  • IT Help Desk: Set up mobility devices from time to time, configure Airwatch setting and handling devises through Airwatch (training will be provided)
  • Operating hours are between 8 am-8 pm working day  is 8 hours but a shift could be any time in this time slot

Skill / Experience Requirements:

  • Must have At-least 2 years TELSTRA provisioning experience
  • Good problem solving skills and the ability to navigate your way around an IPhone, Samsung and windows devices would be an advantage.
  • Strong customer engagement skills with at-least 4+  years of experience
  • Telstra experience – billing and provisioning
  • Proven ability to work through customer inquiries and resolve problems professionally
  • Must speak English clearly – Must have good written and verbal communication skills
  • Must be able to work in a small team environment and be up for the challenge of working for a diverse organisation
  • Experience with Airwatch will be advantageous

What is on offer:

  • Permanent position
  • Excellent client engagement role
  • Competitive remuneration
  • Opportunity to grow in the organisation
  • Trained provided for MDM (mobile Device Management) Airwatch Solutions
  • Opportunity to grow into MDM solution architect space

How to apply:

  • If you on our website, apply below
  • If you are NOT on our website, please apply on the link:


Other titles for this role in other organisation might be: Telstra Customer Service, Telstra Support, Telstra Provisioning, Telstra Technical Support, Telstra resolutions

Appetency Recruitment Services @ 03 8560 3750

Share This Job On

send job link to a friend
  • Melbourne-South Melbourne
  • Mandatory AirWatch MDM support and maintenance experience
  • Opportunity to step into MDM solution design & architecture
  • Permanent role with the opportunity to grow into Solution Architect role

Our Client:

Our client is Telstra Enterprise partner and we are looking candidate who is expected to act as a technical expert for mobility solutions especially Airwatch for external clients (enterprise level clients) by providing a combination of project and BAU support services. 

Common Requirement:

  • Excellent problem identification and technical problem-solving skills.
  • Strong problem solving and deductive reasoning skills to gain quick resolutions in a professional and timely manner with an emphasis on high-quality customer service often under tight customer deadlines.
  • Strong over the phone support skills and ability to compose, clear and concise technical communications.

Job tasks and responsibilities

  • Candidates should have work experience in supporting Enterprise Mobility Management (EMM) and Mobile Device management (MDM) solutions at large scale Enterprise customers.
  • Have proven expertise in supporting, maintaining and troubleshooting “complex” Air watch or any equivalent MDM systems
  • Experience with Design and implement of simple MDM solutions for the clients will be highly regarded
  • Address client queries over the phone and resolve their mobile devise related issues
  • Work with the Solution Architect to implement the solutions
  • Network Administration Experience: Firewalls ,Network Infrastructure ,VPN ,DNS
  • Work experience as a systems admin and someone with network engineering background who has a better understanding of security fundamentals.
  • Excellent knowledge of ITIL based Service Management workflow applications like Incident, Problem and requirements management.


Experience: You MUST have:

  • 2-4 years work Experience as a System Administrator – supporting, maintaining and troubleshooting MDM systems AND Smart Devices (Apple, Android devices like tablet and smart phone, Windows iOS etc
  • Strong understanding of servers & configuration & maintenance: Windows Server 2008 / 2003, Exchange , Active Directory, Web server platforms (IIS, Apache), Linux Forms (Ubuntu, Fedora, Red Hat, Open Suse), other mail systems, web certifications such as SSL and IIS
  • Strong knowledge of ITIL and Security Administration experience: Authentication, Certificate system, etc
  • Technical Certification in one or more MDM Products (AirWatch, MobileIron,XenMobile, Symantec MDM, Good Tech)
  • Someone who has the ability to mentor, teach and grow a small team from within to support growing customer requirements.
  • Must have great communication and documentation skills.

What is on offer:

  • Permanent position
  • Excellent client engagement role
  • Competitive remuneration
  • Opportunity to grow into the solution architect role
  • Mentoring for MDM (Mobile Device Management) Airwatch Solutions design and implementation by solutions architect

How to apply:

  • If you on our website, apply below
  • If you are NOT on our website, please apply on the link:


Other titles for this role in other organisation might be: Service Desk Analyst, Mobility support Specialist, MDM support Analyst, System Administrator, Junior System Engineer

Appetency Recruitment Services @ 03 8560 3750


Share This Job On

send job link to a friend
  • Sydney-CBD
  • Strong working experience in the education domain.
  • Define mid to low level product requirements for new systems as well as enhancements to existing systems and ensure the design fits the needs of the customer
  • Interface directly with the customer to document business functions and workflows.

Skill / Experience Requirements:      

  • 5-10 years of experience
  • Analyzing and documenting complex business rules
  • Experience in education domain
  • Strong working experience in the education domain.
  • Define mid to low level product requirements for new systems as well as enhancements to existing systems and ensure the design fits the needs of the customer
  • Interface directly with the customer to document business functions and workflows.
  • Write functional specifications by gathering customer business requirements and analyzing system capabilities.
  • Strong communication, interpersonal, presentation and demonstration skills.

What is On Offer:

  • Permanent
  • Excellent growth prospects
  • 90K AUD/annum ( All Inclusive)

How to apply:

  • If you on our website, apply using the link below
  • If you are NOT on our website, please apply on the link:

Appetency Recruitment Services @ 03 8560 3750


Share This Job On

send job link to a friend
  • Brunswick-Brunswick
  • Full-time Permanent position
  • Very good exposure + learning + growth potential


Our client is a multi-award winning and very well renowned company. The company is among the fastest growing companies and expanding the team to fulfil its growth and we need people who have wide technical skills and can help deliver our high level of customer service. 

Core clientele have from 20 to 150 PCs but as demand continues to grow, so too support scope.  The primary purpose is to remove the impediments caused by IT to business growth.


How to apply:

  • If you on our website, apply using the link below
  • If you are NOT on our website, please apply on the link:


Key Responsibility & Must haves:

You will pivotal in the implementations and ensuring 100% client satisfaction. You will be the one who will be the face of the organisation, thus you need

  • Great communication skills and phone manner
  • Empathy and ability to listen to customer and understand the business criticality of your job for our client
  • Accountability – ability to take accountability & deliver customer satisfying results
  • People from customer service background with



Primary Role Responsibilities:

  •  “Can do” attitude  - The ability to work independently, yet part of a virtual team
  • Excellent customer advocacy, organizational & communication skills, both written and verbal skills
  • Excellent problem identification and problem solving skills
  • Responding to and resolving phone and email tickets in a professional, timely manner with an emphasis on high quality customer service (target of 70% first contact resolution).
  • Completing training as agreed with the Service Delivery Manager (minimum expectation of 1 certification per quarter)
  • Performing regular daily tasks including Backup system monitoring duty
  • Undertaking Problem Management to investigate the root causes of incidents for the Proactive prevention of problems
  • Working with filed technicians (Service Engineers) on both support and scheduled maintenance tasks
  • Documenting duties as per documentation systems, updating customer details including configuration, contacts and support tickets
  • Escalating service requests that require additional resources to Service Delivery Manager in a timely manner (eg. Priority 1 tickets)
  • Documenting and discussing recommendations with clients and escalating these to the Professional Services department



  • Around  1-4 years’ experience in an IT services position
  • Tertiary education, ideally a university bachelors’ degree (in any field) NOT Masters
  • Completed ITIL certification or at least 1 MCP Certification
  • Technical problem-solving skills & experience (Network, Server and Desktop)
  • Have worked with helpdesk systems or in customer service with exposure to technical troubleshooting
  • The right to work in Australia.

On Offer:

  • Full-time role + Competitive Remuneration
  • Great culture
  • Leadership and growth potential





Other titles for this role in other organisation might be: Junior Service Desk Analyst, L1 Service Desk, L1 Support Analyst, L1 Engineer, IT Helpdesk, IT Technician, IT Support


Appetency Recruitment Services @ 03 8560 3750


Share This Job On

send job link to a friend
  • Sydney-CBD
  • Strong CQ5/AEM testing skills
  • Leading IT company and projects exposure

Position description

Our client is renounced CMMI Level 5 IT consulting company with client all across the globe. Our client is looking for exceptional JAVA and CQ5/AEM skill candidates to help implement enterprise level Web applications for the clients.

Technical Requirements:

Primary Skill Set :

Automation testing, Selenium, CQ5/AEM, Sling and Apache Felix OSGi, Core Java, J2EE, Java Content Repository (API) suite, Struts, Spring, Jscript, HTML 5

Secondary Skill Set :

Testing integrated systems with AngularJS, BackboneJS, SQL server/ PostgreSQL

  • Extensive Experience of working in Agile environment and test driven development
  • Strong experience on Adobe CQ5/AEM and Java/J2EE technology stack with building blocks including templates, components, dialogs widgets and bundles.
  • Strong experience in Web development frameworks and web services such as REST, SOAP, Spring, Structs etc  and exposure to modern JS frameworks like BackboneJS, Angular etc.
  • Experience with related JAVA technologies HTML, CSS, Java Script, JQuery
  • Hands-on experience with Java Content Repository (API) suite, Apache Felix OSGi and Sling

Job Responsibilities:

  • Testing of highly scalable web applications in a test driven environment
  • Work in Agile team and with Product owner to understand and document the requirements
  • Automation/Regression/Manual Testing (30% Manual, 70% Automation
  • Develop high quality automation test scripts to improve test coverage, product quality and time to market – at least 2-3 year of script writing experience
  • Identifying, analysing and creating test data
  • Developing test scripts and performing system integration and regression test execution according to user stories
  • Analyse system and production defects, including troubleshooting and root cause analysis
  • AEM/CQ, n-tier architecture, SQL, JAVA scripting and AngularJS environment testing knowledge
  • Strong Agile software development and testing framework experience
  • Experience developing test strategies, plans, system, integration or user acceptance test execution and defect management

Experience Requirements

  • MUST have right to work in AUS
  • 4-6 years’ experience working in JAVA stack and Web application testing in an Agile environment
  • Education: Technical degree qualification
  • Good written and verbal communication
  • Exceptional documentation capability
  • 2 +  years of CQ5/AEM Testing
  • 5 + years' experience in Java Testing

 What is On Offer:

  • 6-12 months rolling position – Salary - $ 80,000 - $ 100,000

ARS – Appetency Recruitment Services @ 03 8560 3750


Share This Job On

send job link to a friend
  • Cremorne-Cremorne

RPA Business Analyst 

Melbourne and Sydney, Australia

Job description


We are looking for RPA Business Analysts, who are actively involved in the assessment, design, development and deployment of Robotics Process Automation solutions to improve the operational performance.


Successful candidates should be motivated, self-reliant, ambitious, able to solve problems, have a passion for quickly making improvements, enjoy working with people and have no fear of being challenged professionally.



  • Facilitating workshops
  • Analysing client processes
  • Implementing robotic process automation solutions’
  • Conducting client meetings/presentations
  • Working side-by-side with clients to implement operations improvement programs
  • Identifying, tracking and monitoring project deliverables to ensure successful project completion



  • Undergraduate degree in business, IT, engineering, mathematics or other relevant discipline is required
  • Industry experience in problem solving
  • Consulting experience and/or business analysis and improvement experience is preferred



  • Improving business performance through process and technology transformation
  • Building effective relationships with clients, including front-line team managers and supervisors
  • Managing projects from inception to completion
  • Seeking new challenges and opportunities
  • Contributing to the development of a leading global business improvement consultancy



  • Being a highly skilled problem-solver
  • Strong communication skills – both oral and written
  • Exceptional time management skills
  • Ability to work both independently and within a team
  • Capacity to think on your feet and embrace new challenges as they arise
  • Strong commitment to professional and client service excellence
  • Excellent grasp of Microsoft Excel, Word and Powerpoint



  • Australian resident
  • Preparedness to travel both within Australia and overseas.
  • Eligibility to pass background checks that may be required for key clients.


Share This Job On

send job link to a friend
  • Melbourne-CBD
  • Permanent Unparalleled opportunity - core Wealth processing platform
  • Scrum Master
  • Exceptional Agile BA skills
  • Permanent role

Job description

We're seeking exceptional Business Analyst – Wealth Management to our client’s development centre in Melbourne. Our client is a top Tier IT consulting firms and you will be working on the core platforms that manages entire financial products portfolio for the Wealth management subsidiary of one of the 4 largest banks in Australia.

You will be working with an MNC with 20,000+ worldwide strength and within highly collaborative Agile environment.

You will be key in capturing and translating complex, high performance, robust, multithreaded trading business requirements into understandable technical requirements for remaining team.


Business Analyst with strong Agile and financial services experience to join their team

  • Proven experience as a Business Analyst working within large corporate environments
  • Working in 2 week sprint cycles, defining user stories, estimating points etc
  • Exceptional technical requirements gathering and documentation skills
  • Good experience working within Agile/scrum environments
  • Ensure stories are tested , delivered and showcased to the users, while assisting and coaching others in the team as required in agile processes and practice
  • Excellent experience working within financial services (wealth management or Super) or other complex financial businesses
  • Excellent analysis and problem solving skills
  • Exceptional Communication and stakeholder management skills
  • Strong with Agile BA / BA tools – user stories, agile concepts, requirements tracking, UMLs, estimations, MS Visio, Process mapping

Other Requirements

  • MUST have right to work in AUS
  • Education: Technical degree qualification required  + masters preferred
  • Scrum master certification preferred
  • Min 8 years’ LOCAL experience as an Agile BA
  • Ideally Wealth Management or Superannuation environment experience will be given preference or exposure in other financial sectors Asset management or Funds Management
  • Very positive: if worked on core financial or wealth management processing / management platforms (if yes please specifically highlight in CV & call us NOW)


On Offer:

  • Permanent position – Salary - $ 100,000 - $ 120,000
  • Un-parallel full rounded exposure in core financial systems
  • Immediate interview and ASAP joining


ARS – Appetency Recruitment Services @ 03 8560 3750


Share This Job On

send job link to a friend
  • Sydney-Sydney

My client a boutique management consulting firm has recently started a number of transformation projects.

As a consulting BA you will be responsible for the full project life cycle including project mobilisation and pre-business case analysis through to implemenation.

You will posses:

  • 7 years’ experience working as a career Business Analyst
  • Prior experience working with wealth (super) management
  • Strong SDLC experience and working on end to end software development projects or strong Visio, process mapping
  • Documentation of Business and Functional requirements
  • Strong Business Requirements gathering abilities
  • Experience with arranging and leading workshops
  • Experience with system testing and creating test cases
  • Excellent stakeholder management and relationship building skills
  • You will have excellent communication and documentations skills and have a consultative approach in your role
  • You will have demonstrated excellent problem solving and analytical skills and have a drive and passion for what you do as a business analyst.

This role would suit and experienced and accomplished career BA that has experience in leading across the full project life cycle, with experince in buisness improvmenmt and solid SME in Superannuation.

Share This Job On

send job link to a friend
  • Melbourne-CBD

Reporting to the Manager, Analytics, the Insights Analyst will perform data analysis, and design and deliver reports and insights, to inform key business decisions and actions in relation to the road safety camera program, infringement management and enforcement and other policy matters as directed. 

In this role you will:

  • interpret available data and relevant reports, including integrating where relevant with other sources across IMES, to provide business leaders with critical and relevant insights and commentary about what’s happening and why
  • develop clear and effective reports and data visualisations on Victoria’s infringement system and other related subjects to meet key reporting requirements, and make it easy to use the information to make decisions
  • collect, compile, process, analyse and interpret data using system support tools such as MS Access, SAS and Business Objects.

As our ideal candidate, you will have:

  • experience using programming languages, such as SAS and SQL
  • efficient in the use of data visualisation tools such as Qlik and TIBCO Spotfire
  • Efficient in extracting and using data from multiple sources, including Enterprise Data Warehouses
  • self-management skills - addresses conceptual and specialist skills, using own strengths and managing weaknesses to mitigate obstacles and advance difficult or unpopular decisions that are based on a clear understanding of how outcomes should be achieved
  • presentation skills – leads discussions in a group setting to support a particular point of view and delivers conclusive reasoning and arguments to gain audience support.

Bachelor’s Degree in Statistics, IT or Mathematics; or other relevant qualifications and/or experience.

Share This Job On

send job link to a friend
  • Melbourne-CBD

Business Analysts for long terms contracts in Melbourne CBD. There are various exciting projects available to work with the best- don�t miss out! Main Responsibilities: Responsibility for the delivery of analysis in an Agile environment Assist internal and external clients and IT personnel to define business requirements and support operational processes Management and prioritising backlogs of user stories Document requirements, practices and procedures in a clear and concise manner Own and maintain documentation throughout the project life-cycle Partake in quality improvements initiatives as required Skills and Experience: Experience conducting interviews and workshops Experience working in web/online market is highly desirable Excellent communication and collaboration skills Strong attention to detail Minimum of a bachelor�s degree or equivalent in an IT related field

Share This Job On

send job link to a friend
  • melbourne-CBD

An experienced Business or Process Analysts with strong analysis or process skills coupled with the ability to build relationships and facilitate discussion on process improvement with various levels within an organisation and enable change, you take pride in delivering strong outcomes and act as a bridge between business and IT. We are currently have several opportunities for consultants with great communication and stakeholder skills, with desirable experience in Training and Agile: Successful candidates will be able to demonstrate previous or current experience in Business requirements gathering or Process Design Capability Use case preparation Information management Useability design Workshop facilitation Desired Skills & Experience: Degree qualified in Computer Science, Information Systems/Technology or similar Training delivery experience Ability to work in a collaborative team environment, including working with and managing remote teams Excellent written and verbal communication skills Consultative approach Good stakeholder management Outcome based and results focused Current or previous consulting would be an advantage Qualifications in Agile, BABOK, ITIL, PMBOK or TOGAF highly regarded Experience in QA activities and required unit, system and integration testing would be an advantage / bonus.

Share This Job On

send job link to a friend