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  • Melbourne-Northern Suburbs - Brunswick
  • Full time Permanent position
  • Expected to earn bonus + profit sharing as well
  • Very Wide exposure + growth potential

Our client is a multi-award winning and very well renowned company. The company is among the fastest growing companies and expanding the team to fulfill its growth and we need people who have wide technical skills and can help deliver our high level of customer service. 

Our client’s core clientele are from 20 to 250 PCs but as demand continues to grow, so too support scope.  The primary purpose is to remove the impediments caused by IT to business growth.

 Key Responsibility & Must haves:

You will pivotal in the implementations and ensure 100% client satisfaction. The primary objective will be to provide business and technical solutions to prospective and current customers and grow Managed IT Services, Cyber Security & Risk, Cloud & Hybrid, Infrastructure and Consulting & Advisory domains.

You will be the one who will be the face of the organisation, thus you need

  • Excellent communication and interpersonal skills with a demonstrated ability to influence stakeholders in a positive manner
  • Empathy and ability to listen to the customer and understand the business criticality of your job for our client
  • You will be the primary sponsor for 2 of 5 domains

This is a key role you will see you design and price technical solutions to meet client’s requirement whilst proactively identifying technology opportunities & new product offering for end client to help our client achieve their revenue business goals. 

You will have come from a technical background before moving into Account Management / Business Development / Pre-sales role and be motivated, positive and resilient and may now be looking to join an IT company that will give you the opportunity and support to succeed further in your career.  

 

Key Skills you will need to bring to the role:

  1. Pre-sales
  • Exceptional communication and presentation skills and ability to confidently present and negotiate solutions and value propositions, analyse a range of situations and respond effectively
  • A technical background in core cloud and keen interest in keeping abreast of current and emerging technologies 
  • Attend meetings with salespeople with shared responsibility for winning and retaining customers in a B2B environment. The Pre-Sales Solutions Consultant has direct responsibility for the solution proposed and excellence of advice provided
  • Translate business requirements into IT solutions
  • Design, price and scope solutions in conjunction with the professional services team
  • Educate and empower prospects and customers to make commercial purchasing decisions
  • Write proposals and respond to information requests (RFP/RFQ etc.)
  • Prepare and present targeted C-Level presentations
  • Join in sales campaigns and events
  • Participate in sales handovers to internal teams
  • Awareness of vendor frameworks such as Microsoft SOF
  • Build and contribute to the continuous improvement of pre-sales expertise (e.g. tools, templates and processes)
  • Experience with scoping, quoting and pricing tools

       2. New Product Development

  • Maintain technical pre-sales qualifications and certifications for key vendors (e.g. Microsoft, Telstra and HP)
  • Nurture technical pre-sales relationships with our partners (vendors, suppliers and contractors)– leverage their expertise for opportunities
  • Subscribe and keep abreast of changes in vendor and competitor products and services across domains.
  • Experience with vendor analysis, requirements gathering, negotiations and handling complex commercial structures

 

Requirements:

  • Previous experience as Pre-sales Consultant, Technical Account Manager or Business Development preferably in a MSP (Managed Services) environment
  • Strong technical background in IT and cloud services (Microsoft, Telstra, & HP)
  • Technical problem solving, solution design, solution sales, solution pricing experience in Cloud, Network, Server, Security for SMB clients
  • Tertiary education, ideally a university bachelors’ degree (in any field) NOT Masters
  • Preferably few technical certifications especially in cloud, security, servers
  • A valid driver's license
  • The right to work in Australia.

On Offer:

  • Full time role + Competitive Remuneration
  • Great culture
  • Leadership and growth potential

How to apply:

  • If you on our website, apply using the link below
  • If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/4d20e465/information-technology-jobs/pre-sales-solutions-consultant-melbourne-northern-surburb.php

 

Other titles for this role in other organisation might be: Technical Account Manager, Account Manager, Client Success Manager, Client Engagement Manager, IT Manager, Pre-Sales Consultant, Cloud Consultant, Solutions Architect, Pre-Sales Architect, IT Consultant, Infrastructure Consultant

 
Appetency Recruitment Services @ 0385603750

 

 

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  • Melbourne-Eastern Suburbs Box Hill
  • Leading National I.T. & Telco Company
  • Fantastic Work Environment – Eastern Suburbs
  • Expanding organisation – great career – excellent salary

 

Our client is a renounced and leading IT & Telco Company. They are among the largest fully Accredited Telstra Premium Dealers in Australia. Their range of products and services vary from ICT Infrastructure, Telephone systems, Corporate Mobiles, Voice and Data Services.

 

To be successful in this role you will need to:

Have proven experience or capability to act as a Managed Services Consultant with ability to conduct him/herself as the final point of escalation for the below technologies 

  • Great communication skills and phone manner
  • Empathy and ability to listen to the customer and understand the business criticality of your job for our client
  • Accountability – ability to take accountability & deliver customer satisfying results

 

What will you do?

  • Have a sound technical knowledge of server, storage, Backup, Security, Cloud & Network infrastructure.
  • Act as the final point of escalation for the Managed Services environment
  • Responding to and resolving phone and email escalations in a professional, timely manner with an emphasis on high quality customer service
  • REsponsible for regular daily tasks including Backup and DR scheduling and management
  • Deployment of PCs using SOE technology including desktop refresh & rollouts
  • Undertaking Problem Management to investigate the root causes of incidents for the Proactive prevention of problems

Technical Skills & Capability Required:

1. Troubleshooting and administering:

  • Ability to resolve and restore broken AD, servers, cloud or network
  • End user troubleshooting, Directory Sync/Azure AD, User Account Management
  • Conduct client site visits if the issues can not be resolved remotely

2. Server infrastructure including:

  • Active Directory, DNS, Windows Servers (various generations), DHCP, Microsoft Exchange & Office365, server monitoring & patching

3. Cloud & Virtualisation:

  • Ability to build & support MS Azure cloud infrastructure
  • Expert in building and maintaining VMware & HyperV infrastructure and toubleshooting issues
  • Ability to do root cause analysis & resolve any issues (including new set up / migration) unless client site visit is required

4. Networking Troubleshooting:

  • Strong knowledge & understanding of IP Troubleshooting, Subnetting, Core understanding of routing, Connectivity issues, Firewall related issues, bridging port acess
  • Ability to configure and resolve multi-tenanted infrastructure, subnetting network 
  • Ability to configure or implement new requirements in routing & switching
  • Ability to configure on-premise & cloud firewalls especially Palo Alto, Meraki, CISCO 

5. Back up & Disaster Ricovery:

  • Experience in scheduling and troubleshooting backups 
  • Strong understanding of DR & ability to implement DR & Backup solutions for the clients
  • Conduct DR & restoration for the client environments

 

Required Qualifications

  • Proven experience as System Engineer, Senior System Engineer or IT Administrator
  • Tertiary qualifications in an IT or related discipline
  • Few technical certifications – ITIL, MCSA (Window Server 2008 or 2012), MCSA (Office 365), MCSE, CCNA, MCP
  • Preferably experience in Managed Service Environment 

 

What is on offer:

  • Base Salary + super
  • Permanent position
  • Excellent client engagement role
  • Excellent office & culture - where people enjoy their job, have a laugh, and work together.

How to apply:

  • If you on our website, apply below
  • If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/4857b396/information-technology-jobs/support-engineer-box-hill.php

Other titles for this role in other organisation might be: System Engineer, Senior System Engineer, Managed Services Consultant, IT support, Senior IT Administrators, IT Administerator, Support Engineers, IT Helpdesk Consultant, L2 Support, Support Analyst, Senior Support Engineer, L3 System Engineer

 

Appetency Recruitment Services @ 03 8560 3750

 

 

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  • Melbourne-South Melbourne

Looking for Support Engineer to provide L2/L3 support in a Service Desk environment in the following technologies:

  1. Desktop 
  2. Active Directory
  3. Server monitoring 
  4. Exchange/Office365
  5. Networking - basic networking, router, switching, VPN
  6. Firewall - monitoring & opening - closing ports for traffic
  7. Cloud - preferably Azure

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  • Melbourne-Brunswick East
  • Full time Permanent position
  • Very Wide exposure + growth potential

Our client is a multi-award winning and very well renowned company. The company is among the fastest growing companies and expanding the team to fulfil its growth and we need people who have wide technical skills and can help deliver our high level of customer service. 

Our client’s core clientele are from 20 to 250 PCs but as demand continues to grow, so too support scope.  The primary purpose is to remove the impediments caused by IT to business growth.

 Key Responsibility & Must haves:

The primary objective is to find and close new opportunities with new prospects, which align with our purpose to help people in business to succeed through technology and our vision that technology unleashes the potential of every business.   This role is key to growing into a medium size business with a recognised brand that enhances opportunities for our people & customers.

The position involves but is not limited to the following areas of responsibility

  • Meet targets for finding new names and progressing opportunities through the sales pipeline
  • Deliver the right products and solutions that meet prospects needs, against defined revenue and growth targets for new business through a focused sales strategy.
  • Consistently monitor sales activity and track results. Prepare and present accurate and timely sales forecasts
  • Work closely with the Professional Services team to ensure the required product knowledge to maximise opportunities
  • Leverage relationships with our vendors and strategic partners to maximise the growth potential and opportunities. Specifically, Telstra, Microsoft, HP or others that may be agreed from time to time.
  • Hand over sales to service delivery to ensure successful transition into ongoing relationship management
  • On-going improvement of sales capability and process
  • Maintain up to date knowledge and the competitive environment
  • Use branded collateral to position client as a strong value proposition and market leader.

Key Skills you will need to bring to the role:

Applicants must have the following attributes:

  • Loves to sell
  • Forms relationships with lead sources
  • High integrity, in that what they tell clients aligns with what we deliver
  • A history of solution selling not transactional sales
  • A sound knowledge and understanding of IT Infrastructure and managed services
  • Previous clients and connections that fit our target market of businesses with 20     to 400 computer based staff
  • Follows structured sales processes including use of Salesforce.com
  • Has the right to work in Australia.
  • Has sold Telstra services in a previous role.
  • Knows Account Executives/TSSs/Sales Managers at Telstra in order to generate leads from SME, mid-market, premier business and DCH teams

Requirements:

  • New names added to salesforce.com each week
  • Activity levels recorded in salesforce.com each week (phone calls, emails, meetings, events attended)
  • Sales progressions as measured in salesforce.com each week 

Travel - Ability to travel to client sites and a valid driver's licence is required.

Competencies:

  • Building relationships, both directly and through channels
  • Identifying and closing sales
  • Advanced collaboration and communication 
  • Strategic planning
  • Influencing and Persuasion
  • Stamina 
  • Self-confidence, positive and resilient mindset

On Offer:

  • Full time role + Competitive Remuneration + Uncapped OTE
  • Great culture
  • Leadership and growth potential

How to apply:

  • If you on our website, apply using the link below
  • If you are NOT on our website, please apply on the link:   https://www.appetencyrecruitment.com.au/a6896c37/sales-and-marketing-jobs/business-development-manager-brunswick-east.php

Other titles for this role in other organisation might be: Business Development Manager,Technical Account Manager, Account Manager, Client Success Manager, Client Engagement Manager, New Client Aquisition 
Appetency Recruitment Services @ 0385603750

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  • Melbourne-South Melbourne

** Leading service desk and ensuring client satisfaction

** Centralised service desk leadership role MSP business

** IT infrastructure and Cloud services for Small, Medium to Large organisation

Our Client:                            

Our client proudly owned Australian, award winning managed services provider that is growing fast and looking for talent like yourself who can grow themselves and help the business grow. 

The role requires you play the role of Technical Leadership (CTO) in the organisation. You shall jointly own the P&L with the MD and Sales Director. You shall be accountable for deciding the technical direction the organisation takes and be responsible to seem less client delivery.

Common Requirement:

  • Proven leadership experience and previous accountability for P&L
  • Excellent communication and client management skills
  • Strong work ethic and time management skills
  • Strong technical IT infrastructure solution background
  • Accountability for P&L and ability to take accountability & deliver customer satisfying results

Reporting directly to the MD, Technical Service Delivery Manager shall work with the sales team to offer innovate solutions to the clients and lead the Service Desk and Project Delivery function for the organisation.  The role will require working across Client Satisfaction, ITIL disciplines, Incident / Problem Management, Configuration Management, Change Management, Release and Project Management, HR functions, Appraisals, Client management and stakeholder management with focus on continuous improvement and client satisfaction.

Job tasks and responsibilities

  • You will be an accomplished IT professional with a strong technical background
  • You will have great interpersonal skills and demonstrable experience providing excellent customer service and user experience
  • Ideally you will have experience of providing IT business strategy, budgeting and strategic direction and also producing effective reports as you will be predominantly focused on business outcomes and service delivery.
  • Experience in small-medium sized enterprises would also be hugely advantageous.

General Leadership Responsibilities

  • Accountable for P&L along with MD and Sales Director
  • Ensuring 100% client satisfaction & service delivery
  • Leading the service desk and projects team
  • Mentoring of staff
  • Ensuring performance and resource utilisation KPIs are met
  • Accountable for client satisfaction

Technical Leadership Responsibilities

  • Acting as CTO & deciding the technical direction of the company
  • Hiring of the technical delivery team
  • Working with Sales team to develop new innovative solutions for the clients
  • Approving right solutions for the clients

Project & Service Delivery Responsibilities

  • Ensuring projects are completed in scope, on time & in budget
  • Ensuring performance and resource utilisation KPIs are met
  • Accountable for Project plans implementations
  • Mentoring projects team on project management & reporting

Key Performance Indicators for the role

KPIs for this role shall be across the following:

  • P&L
  • Client satisfaction
  • On time, in budget delivery of projects
  • Process improvement
  • New solution in technology stack

 

Requirements:

  • Proven experience in an IT Service Delivery experience in a managed services environment
  • Many Certifications in (Cisco, Microsoft, VMware, Palo Alto, WatchGuard, Azure, AWS, Azure)
  • Strong Leadership experience – proven experience of leading teams
  • Proven knowledge in new and upcoming technologies
  • Professional grooming and presentation
  • Australian drivers' license and own vehicle
  • Solutions and improvements focused individual

On Offer:

  • Full time role + Competitive Remuneration + Leadership Position
  • Great culture
  • Leadership and growth potential

How to apply:

  • If you on our website, apply using the link below
  • If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/ecf341fe/information-technology-jobs/helpdesk-manager-south-melbourne.php

Other titles for this role in other organisation might be: Service Delivery Manager, Technical Service Delivery Manager, General Manager, Chief Technology Officer, CTO, COO, Client Delivery Manager, Client Success Manager, Client Satisfaction Manager, Associate General Manager, Service Delivery Lead

 

Appetency Recruitment Service @ 03 8560 3750

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  • South Melbourne-South Melbourne
  • Ability to nurture client relationships and achieve revenue targets
  • Grow Accounts in Small, Medium to Large organisation client base
  • Solution selling around IT infrastructure, network, security and Cloud services

Our Client:                        

Our client proudly owned Australian, award winning managed services provider that is growing fast and looking for talent like yourself who can grow themselves and help the business grow. 

The role requires you to be customer champion. You should be able to speak the customer's language as your own thus interact with client management in a business language and discuss the solution with client’s technical team in a technical language.

Common Requirement:

  • Act as the face of the organisation – build excellent trusted relationship with clients
  • Strong work ethic and time management skills
  • Experience in technical IT infrastructure solution
  • Strategic in client solution approach  

Job tasks and responsibilities

  • Create & nurture relationships with the existing clients of the business
  • Ability to anticipate and discover client’s anticipated needs & generate more revenue from the client accounts
  • Understand client requirements & Create proposals, pricing, quotes for customer requirements
  • Excellent client expectation management & strong knowledge of ITIL based Service Management workflow applications like Incident, Problem and requirements management.
  • Ability to understand client requirements and Excellent Solution selling experience around IT infrastructure, Cloud infrastructure (AWS, Azure), Servers, networking, mobility, telecommunication etc 
  • Build strong customer relationships and accountable for customer NPS
  • Excellent time management, client management & revenue management expertise

 

Experience: 

This is not a technical hands on role however the right candidate must have good understanding of IT infrastructure & technology. 

  • A naturally good communicator & people’s person
  • Strong experience of identifying client's requirements and ability to hold business level solutions discussion with CXO and technical staff around client's infrastructures such as VMWare, Infrastructure, Cloud, network, Mobile devise management (MDM) systems 
  • Good knowhow to that you can understand technical jargons such as servers, Windows Server 2008 / 2003, Exchange, O365, Active Directory, AirWatch, Web server platforms (IIS, Apache), Linux Forms (Ubuntu, Fedora, Red Hat, Open Suse), other mail systems, web certifications such as SSL and IIS
  • Candidates with VMWare, Microsoft, ITIL certifications shall be given preference
  • Proven experience of account management & ideally having experience creating quotes around IT services – Cloud, Telstra Cloud, Azure, Server utilization, etc
  • Someone who has been a technical person in the past but has few years client management experience can also be considered for this role however you must be an excellent communication and must have ability to build strong client relationships

 

On Offer:

  • Full-time role + Competitive Remuneration
  • Great culture
  • Leadership and growth potential

 

How to apply:

  • If you on our website, apply using the link below
  • If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/de0c709d/sales-and-marketing-jobs/account-manager-managed-it-services-south-melbourne.php

Other titles for this role in other organisation might be: Client Engagement Manager, Account Manager, Relationship Manager, Client Success Manager, Business Development Executive, Business Development Manager, IT Infrastructure Specialist, Business Development Director, Sales Manager, Senior IT Consultant

 
Appetency Recruitment Services @ 0385603750

 

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  • Melbourne-CBD

** Strict Selection Criteria **

** MUST HAVE Significant clound, server, virtualisation, exchange, Office365 experience **

Role: Senior Systems Engineer

LocationMelbourne

Job description

Our client is a multi-award winning and very well renowned company. The company is among the fastest growing companies and expanding the team to fulfil its growth and we need people who have wide technical skills and can help deliver our high level of customer service. 

Core clientele have from 20 to 150 PCs but as demand continues to grow, so too support scope.  The primary purpose is to remove the impediments caused by IT to business growth.

 Key Responsibility & Must haves:

You will pivotal in the implementations and ensuring 100% client satisfaction. You will be the one who will be the face of the organisation, thus you need

  • Great communication skills and phone manner
  • Empathy and ability to listen to customer and understand the business criticality of your job for our client
  • Accountability – ability to take accountability & deliver customer satisfying results

 Primary Role Responsibilities:

  • At-least 6+ years’ experience in an IT services position
  • Tertiary education, ideally a university bachelors’ degree (in any field)
  • Must have a proven ability in 3 of the below to Provision (Build)/ Troubleshooting/Support the following technologies
  • Microsoft Server incl: setup new users in Active Directory, modify file/folder security permissions, Modify user security permissions

Virtualization - HyperV or VMWare

  • SAN storage: configuring and supporting
  • Microsoft Azure: configuring & supporting cloud servers and networking
  • Office 365:
  • Hosted Exchange incl: same as Exchange below + setup new itenancy, licensing, migrations
  • Sharepoint Online: Intranet, document libraries
  • Microsoft Exchange incl: new mailbox setups, redirect of email addresses, granting users access to mailboxes
  • Networking: routing, subnets, DHCP, DNS (CCNA)
  • Internet troubleshooting incl: initial diagnosis and escalation to ISP
  • Firewalls : Set up firewall policies to block/allow traffic in and out of networks
  • Backup Software (like Shadow Protect) for daily monitoring and file recovery
  • Completed MCSE Certification
  • A valid driver's license and own vehicle to travel to clients’ sites
  • Proven ability to build strong relationships with clients
  • The right to work in Australia.

On Offer:

  • Full time role + Competitive Remuneration
  • Great culture
  • Leadership and growth potential

You MUST apply with updated CV by one of the methods:

  1. If you are on our website then use the APPLY NOW button below
  2. If you are NOT on our website then through the link given below :

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  • Melbourne Northern Surburb-CBD

Job description

Our client is a multi-award winning and very well renowned company. The company is among the fastest growing companies and expanding the team to fulfil its growth and we need people who have wide technical skills and can help deliver our high level of customer service. 

Core clientele have from 20 to 150 PCs but as demand continues to grow, so too support scope.  The primary purpose is to remove the impediments caused by IT to business growth.

 Key Responsibility & Must haves:

You will pivotal in the implementations and ensuring 100% client satisfaction. You will be the one who will be the face of the organisation, thus you need

  • Great communication skills and phone manner
  • Empathy and ability to listen to customer and understand the business criticality of your job for our client
  • Accountability – ability to take accountability & deliver customer satisfying results

 Primary Role Responsibilities:

  •  “Can do” attitude  - The ability to work independently, yet part of a virtual team
  • Excellent customer advocacy, organizational & communication skills, both written and verbal skills
  • Excellent problem identification and problem solving skills
  • Responding to and resolving phone and email tickets in a professional, timely manner with an emphasis on high quality customer service (target of 70% first contact resolution).
  • Being part of the On-Call Roster, to deliver after-hours support response, approx 5 x 2 weeks per annum
  • Conduct F2F site visit and identify & resolve customer IT infrastructure problems single handled
  • Ability to build server from scratch & resolve multiple site connectivity / server login / VPN connectivity / network / router / desktop / etc issues   
  • Completing training as agreed with the Service Delivery Manager (minimum expectation of 1 certification per quarter)
  • Performing regular daily tasks including Backup system monitoring duty
  • Deployment of PCs using SOE technology including desktop refresh & rollouts
  • Undertaking Problem Management to investigate the root causes of incidents for the Proactive prevention of problems
  • Working with filed technicians (Service Engineers) on both support and scheduled maintenance tasks
  • Working as a technical resource for IT implementation / upgrade projects under direction of Project Managers
  • Documenting duties as per documentation systems, updating customer details including configuration, contacts and support tickets
  • Escalating service requests that require additional resources to Service Delivery Manager in a timely manner (eg. Priority 1 tickets)
  • Documenting and discussing recommendations with clients and escalating these to the Professional Services department

Requirements:

  • At-least 5+ years’ experience in an IT services position
  • Tertiary education, ideally a university bachelors’ degree (in any field)
  • ITIL certification
  • Completed MCSE Certification
  • A valid driver's license and own vehicle to travel to clients’ sites
  • Proven ability to build strong relationships with clients
  • Technical problem solving skills & experience (Network, Server and Desktop)
  • Have worked with helpdesk systems
  • The right to work in Australia.

On Offer:

  • Full time role + Competitive Remuneration
  • Great culture
  • Leadership and growth potential

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  • South Melbourne-CBD
  •  Ability to build new relationships & Exceeding Sales Targets
  • New Business Development experience in Small, Medium to Large Organisation client base
  • Solution selling around IT infrastructure & Cloud services

Our Client:

Our client is an award winning managed services provider that is growing fast and looking for talent like yourself who can grow themselves and help the business grow. 

The role initially shall be new business development role and moving to a mix of BDM and AM as your clientele grows.

Common Requirement:

• Excellent relationship building capability.

• Strong work ethic and time management skills

• Hands - on experience in technical IT infrastructure solution selling.

• You must love sales

Job tasks and responsibilities

• Build new client base for the IT managed services practice – 100% new acquisition

• Create proposals, pricing, quotes for customer requirements and build strong sales pipelines 

• Excellent knowledge of ITIL based Service Management workflow applications like Incident, Problem and requirements management.

• Building & Solution selling around IT infrastructure, Cloud infrastructure (AWS, Azure), Servers, Mobile device management (MDM), mobility, telecommunication etc set up of the clients

• Build strong customer relationships and accountable for customer NPS - Responsible to set and manage client expectations

• Excellent time management, pipeline management & revenue management expertise

• Accountable for building new client base, revenue growth and exceeding target expectation

 

Experience: You MUST have:

• Proven track record of several years work experience in Selling of IT infrastructure solutions

• Experience Solution Selling around – VMWare, Infrastructure, Cloud and specially Mobile devise management (MDM) systems and Smart Devices (Apple, Android devices like tablet and smart phone, Windows iOS etc

• Strong understanding of servers & configuration & maintenance: Windows Server 2008 / 2003, Exchange, O365, Active Directory, AirWatch, Web server platforms (IIS, Apache), Linux Forms (Ubuntu, Fedora, Red Hat, Open Suse), other mail systems, web certifications such as SSL and IIS

• Candidates with VMWare, Microsoft, ITIL certifications shall be given preference 

• Proven experience of creating quotes around IT services – Cloud, Telstra Cloud, Azure, Server utilization, etc

• Exceeding sales expectation and must have proven track record of 100% accountability

 

On Offer:

• Full-time role + Competitive Remuneration

• Great culture 

• Leadership and growth potential

 

How to apply:

• If you on our website, apply using the link below

• If you are NOT on our website, please apply on the link: https://appetencyrecruitment.com.au/companydescription.php?tid=147

 

Other titles for this role in other organisation might be: Business Development Manager, Client Engagement Manager, Account Manager, Relationship Manager, Client Success Manager, Business Development Executive, Business Development Manager, IT Infrastructure Specialist, IT Sales Director, Sales Director, Business Development Director, Sales Manager, Senior IT Consultant, IT Specialist, IT Security Expert

 

Appetency Recruitment Services @ 0385603750

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  • Melbourne-Northern Suburbs
  • Full time Permanent position
  • Expected to earn bonus + profit sharing as well
  • Very Wide exposure + growth potential

Our client is a multi-award winning and very well renowned company. The company is among the fastest growing companies and expanding the team to fulfil its growth and we need people who have wide technical skills and can help deliver our high level of customer service. 

Core clientele have from 20 to 150 PCs but as demand continues to grow, so too support scope.  The primary purpose is to remove the impediments caused by IT to business growth.

 Key Responsibility & Must haves:

You will pivotal in the implementations and ensuring 100% client satisfaction. You will be the one who will be the face of the organisation, thus you need

  • Great communication skills and phone manner
  • Empathy and ability to listen to customer and understand the business criticality of your job for our client
  • Accountability – ability to take accountability & deliver customer satisfying results
  • Reporting to the GM

This is a key role will see you manage a portfolio of our existing clients ensuring the highest level of customer satisfaction and retention whilst proactively identifying technology opportunities to help them achieve their future business goals. 

As the key Account Manager, you will have a big impact on on going success and be someone who adds real value to our customers and to our client’s business. 

You will have come from a technical background before moving into Account Management and be motivated, positive and resilient and may now be looking to join an IT company that will give you the opportunity and support to succeed further in your career.  

 

Key Skills you will need to bring to the role:

  • Experience as an IT Account Manager demonstrating a high level of customer satisfaction, technical and commercial acumen
  • Proven strength in building strong, long-term relationships with a range of stakeholders and resolving a range of service related issues 
  • Ability to think on your feet as well as strategically and deal with a range of people and situations to facilitate great outcomes and initiatives
  • Exceptional communication and presentation skills and ability to confidently present and negotiate solutions and value propositions, analyse a range of situations and respond effectively
  • A technical background in core infrastructure and keen interest in keeping abreast of current and emerging technologies 

Requirements:

  • Previous experience as Technical Account Manager or Service Delivery Manager preferably in a MSP (Managed Services) environment
  • Tertiary education, ideally a university bachelors’ degree (in any field) NOT Masters
  • Preferably few technical certifications especially in cloud, security, servers
  • A valid driver's license
  • Technical problem solving skills & experience (Network, Server and Desktop)
  • The right to work in Australia.

On Offer:

  • Full time role + Competitive Remuneration
  • Great culture
  • Leadership and growth potential

How to apply:

  • If you on our website, apply using the link below
  • If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/sales-and-marketing-jobs/technical-account-manager-melbourne-northern-surburb

 

Other titles for this role in other organisation might be: Technical Account Manager, Account Manager, Client Success Manager, Service Delivery Manager, Client Engagement Manager, IT Manager, Business Development Manager

 
Appetency Recruitment Services @ 0385603750

 

 

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  • Melbourne-South Melbourne
  • Seat in leadership team & Responsible for joint P&L
  • Accountable for acting as the CTO for the MSP business
  • IT infrastructure and Cloud services for Small, Medium to Large organisation

Our Client:                        

Our client proudly owned Australian, award winning managed services provider that is growing fast and looking for talent like yourself who can grow themselves and help the business grow. 

The role requires you play the role of Technical Leadership (CTO) in the organisation. You shall jointly own the P&L with the MD and Sales Director. You shall be accountable for deciding the technical direction the organisation takes and be responsible to seem less client delivery.

Common Requirement:

  • Proven leadership experience and previous accountability for P&L
  • Excellent communication and client management skills
  • Strong work ethic and time management skills
  • Strong technical IT infrastructure solution background
  • Accountability for P&L and ability to take accountability & deliver customer satisfying results

Reporting directly to the MD, Technical Service Delivery Manager shall work with the sales team to offer innovate solutions to the clients and lead the Service Desk and Project Delivery function for the organisation.  The role will require working across Client Satisfaction, ITIL disciplines, Incident / Problem Management, Configuration Management, Change Management, Release and Project Management, HR functions, Appraisals, Client management and stakeholder management with focus on continuous improvement and client satisfaction.

 

Job tasks and responsibilities

  • You will be an accomplished IT professional with a strong technical background
  • You will have great interpersonal skills and demonstrable experience providing excellent customer service and user experience
  • Ideally you will have experience of providing IT business strategy, budgeting and strategic direction and also producing effective reports as you will be predominantly focused on business outcomes and service delivery.
  • Experience in small-medium sized enterprises would also be hugely advantageous.

General Leadership Responsibilities

  • Accountable for P&L along with MD and Sales Director
  • Ensuring 100% client satisfaction & service delivery
  • Leading the service desk and projects team
  • Mentoring of staff
  • Ensuring performance and resource utilisation KPIs are met
  • Accountable for client satisfaction

Technical Leadership Responsibilities

  • Acting as CTO & deciding the technical direction of the company
  • Hiring of the technical delivery team
  • Working with Sales team to develop new innovative solutions for the clients
  • Approving right solutions for the clients

Project & Service Delivery Responsibilities

  • Ensuring projects are completed in scope, on time & in budget
  • Ensuring performance and resource utilisation KPIs are met
  • Accountable for Project plans implementations
  • Mentoring projects team on project management & reporting

Key Performance Indicators for the role

        KPIs for this role shall be across the following:

  • P&L
  • Client satisfaction
  • On time, in budget delivery of projects
  • Process improvement
  • New solution in technology stack

 

Requirements:

  • Proven experience in an IT Service Delivery experience in a managed services environment
  • Many Certifications in (Cisco, Microsoft, VMware, Palo Alto, WatchGuard, Azure, AWS, Azure)
  • Strong Leadership experience – proven experience of leading teams
  • Proven knowledge in new and upcoming technologies
  • Professional grooming and presentation
  • Australian drivers' license and own vehicle
  • Solutions and improvements focused individual

 

On Offer:

  • Full time role + Competitive Remuneration + Leadership Position
  • Great culture
  • Leadership and growth potential

 

How to apply:

  • If you on our website, apply using the link below
  • If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/8fcd5f14/information-technology-jobs/technical-service-delivery-manager-south-melbourne.php

 

Other titles for this role in other organisation might be: Service Delivery Manager, Technical Service Delivery Manager, General Manager, Chief Technology Officer, CTO, COO, Client Delivery Manager, Client Success Manager, Client Satisfaction Manager, Associate General Manager, Service Delivery Lead

 

Appetency Recruitment Service @ 03 8560 3750

 

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  • South Melbourne-CBD

** Technically strong and ability to deliver projects

** Ability to build new relationships & Exceeding projects matrices

** IT infrastructure and Cloud services for Small, Medium to Large organisation client base

Our Client:                            

Our client proudly owned Australian, award winning managed services provider that is growing fast and looking for talent like yourself who can grow themselves and help the business grow. 

The role requires you to be technical, projects & customer champion. You should be able to speak the customers language as your own thus interact with client management in a business language and discuss the solution with client’s technical team in a technical language.

Common Requirement:

  • Empathy and ability to listen to customer and understand the business criticality of your job for our client
  • Strong work ethic and time management skills
  • Hands - on experience in technical IT infrastructure solution
  • Great communication and phone manners
  • Accountability – ability to take accountability & deliver customer satisfying results

The Project Engineer will work within a team demonstrating their proven technical, project delivery and superior customer service skills.  The role will require working  across ITIL disciplines, Incident / Problem Management, Configuration Management, Change Management, Release Management and Project implementation and stakeholder management.

 

Job tasks and responsibilities

  • Assisting with delivery of IT projects on time, in budget and in scope
  • “Can do” attitude  - The ability to work independently, yet part of a virtual team
  • Technologies you must be proficient in Active Directory, Microsoft Server, Virtualization - HyperV or VMWare, SAN storage, Microsoft Azure, VLAN/WLAN, Microsoft Exchange, Office 365/Hosted Exchange, Backup Software (like Shadow Protect), Networking: routing - switching, Internet troubleshooting, Firewalls: Palo Alto, Ruckus Cisco, Juniper, Watchguard
  • Excellent customer advocacy, organizational & communication skills, both written and verbal skills
  • Timely resolution of service tickets to meet client Service Level Agreements (SLA's)
  • Remote and onsite maintenance and support of clients' network infrastructure
  • Working with other technical team members to resolve issues accurately/promptly
  • Reporting of any unhealthy client service trends to the Service Delivery Manager
  • Being part of the On-Call Roster, to deliver after-hours support response (small number of requests)
  • Conduct F2F site visit pr over the phone and identify & resolve customer IT infrastructure problems single handled

 

Requirements:

 

  • Proven experience in an IT Service Delivery and Project team environment within an MSP company servicing external clients
  • Professional grooming and presentation
  • Australian drivers' license and own vehicle
  • Solutions and improvements focused individual
  • Certifications in one or more (Cisco, Microsoft, VMware, Palo Alto, WatchGuard, Ruckus, Aruba, AWS, Azure)
  • Knowledge of Firewall, IPS, QOS  and/or  VPN technologies
  • Knowledge of ConnectWise (PSA) and Kaseya (RMM) preferably
  • Proven knowledge in new and upcoming technologies

 

On Offer:

  • Full time role + Competitive Remuneration
  • Great culture
  • Leadership and growth potential

 

How to apply:

  • If you on our website, apply using the link below
  • If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/companydescription.php?tid=153

 

Appetency Recruitment Service @ 03 8560 3750

 

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  • Northern Suburbs - Melbourne-CBD
  • Full time Permanent position
  • Expected to earn bonus + profit sharing as well
  • Very Wide exposure + growth potential

Job description

Our client is a multi-award winning and very well renowned company. The company is among the fastest growing companies and expanding the team to fulfil its growth and we need people who have wide technical skills and can help deliver our high level of customer service. 

Core clientele have from 20 to 150 PCs but as demand continues to grow, so too support scope.  The primary purpose is to remove the impediments caused by IT to business growth.

 Key Responsibility& Must haves:

You will pivotal in the implementations and ensuring 100% client satisfaction. You will be the one who will be the face of the organisation, thus you need

  • Experience leading a service desk team or managing service desk analysts
  • Great communication skills and phone manner
  • Empathy and ability to listen to customer and understand the business criticality of your job for our client
  • Accountability – ability to take accountability & deliver customer satisfying results
  • Reporting to the Service Delivery Manager, who reports to GM

 Primary Role Responsibilities:

 

  • 60% service desk responsibilities & 40% leadership role
  • “Can do” attitude  - The ability to work independently, yet part of a virtual team
  • Training, coaching, mentoring and guiding team – discussing & outlining the team member’s future growth road map & improvements & conducting appraisal discussion
  • Excellent customer advocacy, organizational&communication skills, both written and verbal skills
  • Excellent problem identification and problem solving skills
  • Ensuring team achieves (target of 70% first contact resolution) & responding to and resolving phone and email tickets yourself in a professional, timely manner with an emphasis on high quality customer service.
  • Completing training as agreed with the Service Delivery Manager (minimum expectation of 1 certification per quarter)
  • Performing regular daily tasks including Backup system monitoring duty
  • Deployment of PCs using SOE technology including desktop refresh & rollouts
  • Undertaking Problem Management to investigate the root causes of incidents for the Proactive prevention of problems
  • Working with filed technicians (Service Engineers) on both support and scheduled maintenance tasks
  • Working as a technical resource for IT implementation /upgrade projects under direction of Project Managers
  • Documenting duties as per documentation systems, updating customer details including configuration, contactsand support tickets
  • Escalating service requests that require additional resources to Service Delivery Manager in a timely manner (eg. Priority 1 tickets)
  • Documenting and discussing recommendations with clients and escalating these to the Professional Services department

Requirements:

  • At-least  5+ years’ experience in an IT services position preferably in a MSP (Managed Services) environment
  • Tertiary education, ideally a university bachelors’ degree (in any field) NOT Masters
  • MUST have several certification – preferably MSCEs especially in cloud, security, servers
  • A valid driver's license
  • Technical problem solving skills & experience (Network, Server and Desktop)
  • The right to work in Australia.

On Offer:

  • Full time role + Competitive Remuneration
  • Great culture
  • Leadership and growth potential

How to apply:

  • If you on our website, apply using the link below
  • If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/companydescription.php?tid=144

 

Other titles for this role in other organisation might be: Service Desk Manager, Service Desk Team Lead, Senior Service Desk Analyst, IT Manager, Senior IT support

 
Appetency Recruitment Services @ 0385603750

 

 

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  • Melbourne-Northern Suburbs - Brunswick

Our client is a multi-award winning and very well renowned company. The company is among the fastest growing companies and expanding the team to fulfil its growth and we need people who have wide technical skills and can help deliver our high level of customer service. 

Our client has once again secured a spot in the Deloitte 's 100 fastest growing firms Australia 2017.

Core clientele have from 20 to 150 PCs but as demand continues to grow, so too support scope.  The primary purpose is to remove the impediments caused by IT to business growth.

 Key Responsibility & Must haves:

You will pivotal in the implementations and ensuring 100% client satisfaction. You will be the one who will be the face of the organisation, thus you need

  • Great communication skills and phone manner
  • Empathy and ability to listen to customer and understand the business criticality of your job for our client
  • Accountability – ability to take accountability & deliver customer satisfying results

 Primary Role Responsibilities:

  •  “Can do” attitude  - The ability to work independently, yet part of a virtual team
  • Excellent customer advocacy, organizational & communication skills, both written and verbal skills
  • Excellent problem identification and problem-solving skills
  • Responding to and resolving phone and email tickets in a professional, timely manner with an emphasis on high quality customer service (target of 70% first contact resolution).
  • Completing training as agreed with the Service Delivery Manager (minimum expectation of 1 certification per quarter)
  • Performing regular daily tasks including Backup system monitoring duty
  • Deployment of PCs using SOE technology including desktop refresh & rollouts
  • Undertaking Problem Management to investigate the root causes of incidents for the Proactive prevention of problems
  • Working with filed technicians (Service Engineers) on both support and scheduled maintenance tasks
  • Working as a technical resource for IT implementation/upgrade projects under direction of Project Managers
  • Documenting duties as per documentation systems, updating customer details including configuration, contacts and support tickets
  • Escalating service requests that require additional resources to Service Delivery Manager in a timely manner (eg. Priority 1 tickets)
  • Documenting and discussing recommendations with clients and escalating these to the Professional Services department

Requirements:

  • At least  2+  years’ experience in an IT services position
  • Tertiary education, ideally a university bachelors’ degree (in any field) NOT Masters
  • ITIL certification
  • Completed at least 1 MCP Certification
  • A valid driver`s license
  • Technical problem-solving skills & experience (Network, Server, and Desktop)
  • Have worked with helpdesk systems
  • The right to work in Australia.

On Offer:

  • Full-time role + Competitive Remuneration
  • Great culture
  • Leadership and growth potential

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  • Burwood-Burwood
  • Full time Permanent position
  • Excellent salary & Responsibility
  • Very Wide exposure + growth potential

Job description

Our client a well known managed service provider

Core clientele have from 20 to 150 PCs but as demand continues to grow, so too support scope.  The primary purpose of the role is to manage client expectations, mange team in absence of Managers.

 Key Responsibility& Must haves:

You will pivotal in the implementations and ensuring 100% client satisfaction. You will be the one who will be the face of the organisation, thus you need

  • Great communication skills and phone manner
  • Empathy and ability to listen to customer and understand the business criticality of your job for our client
  • Accountability – ability to take accountability & deliver customer satisfying results
  • Ability to manage team in absence of the managers
  • Previous Service Desk Team Leader or team lead experience shall be highly regarded

 Primary Role Responsibilities:

 

  • “Can do” attitude - The ability to work independently, yet part of a virtual team
  • Excellent customer advocacy, organizational & communication skills, both written and verbal skills
  • Excellent problem identification and problem solving skills
  • Responding to and resolving phone and email tickets in a professional, timely manner with an emphasis on high quality customer service (target of 70% first contact resolution).
  • Conduct F2F site visit and identify & resolve customer IT infrastructure problems single handled
  • Ability to build server from scratch & resolve multiple site connectivity / server login / VPN connectivity / network / router / desktop / etc issues 
  • Performing regular daily tasks including Backup system monitoring duty
  • Escalating service requests that require additional resources to Service Delivery Manager in a timely manner (eg. Priority 1 tickets)
  • Documenting and discussing recommendations with clients and escalating these to the Professional Services department

Technical Capability:

 

  • Active Directory: setup new users in Active Directory, modify file/folder security permissions, Modify user security permissions - it will be good if you have experience in implementing trust policies in a multi-forrest enviornment
  • Microsoft Server incl: setting up any windows servers - AD, print, file, exchange, etc from scratch (implemenet a rack & stack project) 
  • Virtualization - HyperV or VMWare: very proficient in documenting the required configurations and building VMs
  • SAN storage: configuring and setting up SANs from scratch, troubleshooting & supporting SAN related issues
  • VLAN/WLAN: Good understanding of VLAN/WLAN principals and ability to set up VLAN/WLANs
  • Microsoft Exchange /Office365 incl: new mailbox setups, redirect of email addresses, granting users access to mailboxes
  • Backup Software (like Shadow Protect) for daily monitoring and file recovery
  • Powershell: MUST be strong with Powershell and automation – must love automation
  • Microsoft Azure: configuring & supporting cloud servers and networking
  • Service Desk Team Lead: Ability to manage team in the absence of managers – must have managed team previously

 

Requirements:

  • At-least 10+ years’ experience in an IT services position
  • Tertiary education, ideally a university bachelors’ degree (in any field)
  • ITIL certification
  • Completed Certification such as MCSE, CCNA, ITIL etc shall be highly regarded
  • A valid driver's license and own vehicle to travel to clients’ sites
  • Proven ability to build strong relationships with clients
  • Technical problem solving skills & experience (Network, Server and Desktop)
  • The right to work in Australia.

On Offer:

  • Full time role + Competitive Remuneration
  • Great culture
  • Leadership and growth potential

 

How to apply:

  • If you on our website, apply using the link below
  • If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/companydescription.php?tid=152

Other titles for this role in other organisation might be: Senior System Engineer, System Engineer, IT Manager, System Administrator, Senior System Administrator, Team Leader

Appetency Recruitment Services @ 0385603750

 

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  • Burwood-Burwood

Our client is an IT organisation that provides Managed Services, Project Delivery, Consulting and Procurement services to its extensive client base.

Our client is currently experiencing growth and as a result, we are looking for experienced IT Consultants to join our client's Professional Services (Projects) department to supplement their project delivery capability.

Role Overview:
  • The IT Consultant reports to the Principal Consultant / Professional Services Manager and is responsible for the delivery of IT projects and other technical activities for clients.
  • As a member of the Professional Services team the position will be expected to work autonomously, while also supporting and mentoring the help desk team including providing detailed handovers to allow them to continue support.
  • This role will be a client facing role where onsite customer engagements could be a large part of the day to day activity. As such, having a focus on customer service and your own transport will be essential.
  • It will be necessary to provide a police check before you join.
  • To be successful in this role you will need to be a team player with a 'Can Do' attitude and be willing to go the extra mile to service our clients. We are looking for someone who don't want to be pigeon holed, likes to take ownership and looks for opportunities to extend their areas of responsibility.

Position Objectives:

  • Deliver IT projects both autonomously and under the direction of the Professional Services Manager or Project Manager
  • Conduct on site client visits providing on site support as required
  • On site Installation and configuration of PC's, servers, hardware and software
  • Conduct systems and network troubleshooting
  • Generate and maintain systems documentation
  • Ensure relevant SLA's are met and policies / procedures are followed
  • Liaise with third parties such as vendors, service providers etc as required
  • Apply best practice technical outcomes
  • Maintain relevant industry certifications
  • Positively contribute to the culture of the organisation through active participation in meetings and being supportive of team and company goals

Day to day activities could include the following:

  • Reviewing customer proposals created by management and providing analyses to recommend modifications before they are sent to the customer.
  • Creating Project Plans / Schedules / Checklists for projects that have been assigned to you.
  • Carrying out the project work, taking a project to completion within budgeted time.
  • Logging time in ConnectWise.
  • Communicating directly with customers to keep them informed of project progress.
  • Creating documentation.
  • Providing handovers to the Managed Services team to enable them to provide ongoing support.
  • Assisting the Managed Services team with escalated level 3 service requests.
Technical Skills:
  • Advanced knowledge and experience of Microsoft products including Windows 7/8/10, Windows 2008/2012/2016 server
  • Strong experience with Citrix and Terminal Services
  • Experience working with cloud environments such as AWS and Azure
  • Experience with Apple devices / Linux OS
  • Experience in Server Virtualisation (i.e. Hyper-V, VMware)
  • Ability to setup/rebuild desktop and server Hardware and Operating Systems
  • TCP/IP & Networking knowledge
Industry recognised certifications such as:
  • Microsoft MCSA, MCSE, MCITP
  • Citrix CCSA
  • Cisco CCNA (pref CCNP)
  • O365 migration experience
  • AWS exposure
  • Azure exposure

Personal Skills:

  • Strong technical acumen and troubleshooting skills
  • Excellent time management, able to handle multiple streams of work
  • Outstanding interpersonal skills
  • Ability to multi-task, prioritise & work to deadlines
  • Excellent written and verbal communication skills
  • A strong service ethic
  • Strong information technology background
  • A desire to learn and develop

Desirable but not essential:

  • Tertiary Qualifications – Information Technology

Experience:

  • 5+ years IT experience with 3 to 5 years of experience in a similar role, ideally for an IT Managed Services Provider that supports several clients of various industry verticals.
  • There are multiple opportunities in this growing business.  Apply now

How to Apply:

  • If you on our website, apply below
  • If you are NOT on our website, please apply on the link:  https://www.appetencyrecruitment.com.au/companydescription.php?tid=156

 

Other titles for this role in other organisation might be: Senior System Engineer, IT Consultant, Subject Matter Expert, Infrastructure Specialist, Solutions Expert, Senior Engineer, Senior System Administrator, Senior Consultant

Appetency Recruitment Services @ 03 8560 3750

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  • Box Hill-Box Hill
  • Leading National I.T. & Telco Company
  • Fantastic Work Environment
  • Expanding organisation – great career opportunity

Our client is a renounced and leading IT & Telco Company. They are among the largest fully Accredited Telstra Premium Dealers in Australia. Their range of products and services vary from ICT Infrastructure, Telephone systems, Corporate Mobiles, Voice and Data Services. Due to level of success and national expansion, they are in the process of growing their Professional Services ICT division, to up sell to existing clients and to acquire new business.

What will you do?

To be successful in this role you will need to

  • Have a sound technical knowledge of networks and associated server infrastructure.
  • You will be extremely proficient in reviewing existing ICT environments, scope and develop sound and potentially innovative system solutions. 
  • Your solutions will consider the strategic and operational requirements of the customer’s organisation and deliver on these outcomes.
  • Your solutions will be well thought out and ensure that all aspects of the customer requirements are considered.
  • You will be required to develop professional proposals and assist in the delivery of proposals and closing of sales.
  • It is essential that you have experience with cloud based solutions and extensive experience with quoting solutions.

Skill / Experience Requirements:

  • Several years of previous experience of working as System Engineer & extensive proven experience in requirement identification, solution design, quoting solutions and delivering winning presentation
  • You will have excellent communication skills and present professionally and present solutions to the clients
  • You will need to be able to work autonomously and have a proven track record of ICT solutions design and sales.
  • Demonstrable proven previous experience in all the below technologies
  • You will also have certification and or significant relevant experience with the following:

Networking

Windows Server (including SQL and Exchange)

VMware / Hyper-V / Veeam

Cloud (Public/Private/Hybrid)

Storage solutions – SANs, Cloud

Converged and Hyper converged infrastructure

             Security

             Backup and DR

Desirable          

Experience in Office 365, Cisco, HPE, Palo Alto, Meraki, Nimble, AWS, Azure

Wireless solutions development

Project management knowledge and experience

Skype for Business / Lync

Knowledge and experience in ITIL

What is on offer:

  • Base Salary + super + OTE
  • Permanent position
  • Excellent client engagement role
  • Excellent office & culture - where people enjoy their job, have a laugh, and work together.

How to apply:

  • If you on our website, apply below
  • If you are NOT on our website, please apply on the link:  https://www.appetencyrecruitment.com.au/companydescription.php?tid=155

Other titles for this role in other organisation might be: Pre-sales engineer, Senior System Engineer, Solutions Architect, Pre-sales Architect, IT Consultant, Subject Matter Expert, Cloud Specialist, Infrastructure Specialist, Principal Consultant, Principal Solutions Expert, Main Engineer, Senior Engineer, IT Manager, Senior System Administrator, Senior Consultant

Appetency Recruitment Services @ 03 8560 3750

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  • Eastern Suburb-Eastern Suburb
  • Telstra Business sales experience – experience in Telstra SME products such as PABX, TIPT, SIP, Bundles sales experience mandatory
  • Permanent Role – Immediate joining
  • Excellent written, communication & solution selling skills

Our client is non-branded Telstra Business Partner. We are seeking for an experienced person to join an experienced sales team.

What will you do?

  • Smashing sales in Telstra SME clients and products space
  • Solution Selling to Telstra / Non Telstra customers
  • Assess their bills and give them a solution to clients problems and optimise billing
  • Face-2 –face sales and account management

Skill / Experience Requirements:

  • MANDATORY experience in selling Telstra business products such TBS, Phone Systems / PABX, BizEssentials, Voice Plans, Bundles, SIP, ICT, Office365, Business Mobility, NBN products etc
  • Good understanding of phone systems and Telstra products and provisioning
  • Telstra experience in analysing Telstra business billing & understanding on Telstra provision so that you can instruct provision team for any special requirements
  • Good problem-solving skills
  • Strong customer engagement skills with at least 4+  years of experience
  • Proven ability to work through customer inquiries and resolve problems professionally
  • Must have excellent written and verbal communication skills
  • Must be able to work in a small team environment and be up for the challenge of working for a diverse organisation

What is on offer:

  • Base Salary + OTE $120K
  • Permanent position
  • Excellent client engagement role

How to apply:

  • If you on our website, apply below
  • If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/companydescription.php?tid=150

 

Other titles for this role in other organisation might be: Telstra B2B Sales Consultant, Telstra Account Executive, Telecom Sales Consultant, Solutions Sales Consultant, Business Expert, Business Sales Consultant, Telstra Business Center Sales Consultant, Telstra Business Center Account Executive

Appetency Recruitment Services @ 03 8560 3750

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  • North of CBD, Melbourne-CBD

This position is not available to the general public on our website and is open only to applications from people we approach.

  • Responsible for P&L of project services business unit
  • Hands-on role where you will be involved in project implementation yourself - few of the task include: P&L accountability, Pre-sales, Server setup from scratch, exchange set up from scratch, AD set up, Single sign on including multi-forest environment, sharepoint design and implementation, watchguard firewall design and implementation, O365 migration, relocations etc
  • Mentor and handle a small team and be accountable for the business unit & growing it as profit center
  • Previous experience of handling project delivery portfolio of up to $0.5 million and proven experience of growing the portfolio
  • A new setup Business unit thus it will be a hands on role, implementing few tasks yourself that you might expect or have expected in the past for project manager to implement

 

Requirements

  • Very Strong stakeholder management skills
  • Very strong technical expertise
  • Multiple certifications such MCSE, ITIL, PMP, CCNA, CCNP, etc
  • Coming from implementation - system engineer
  • Proven several years experience on working in IT project implementation and P&L accountability roles

 

Business Scenario

The business mainly deal with small-medium size businesses with seats from 20-200. The team has a BAU and Project Services team. This role is a senior management role reporting directly to MD of the organisation and the immediate pier will the other GM and DL reporting to the MD. The Program Manager will be expected to build Project Services as the separate business unit & be accountable for P&L of the business unit. Moreover, the Program manager will handle multiple projects at the same time.

I can not disclose the name of the client and more information at this stage. I hope you understand the criticality and confidentiality of the position. 

We will arrange a confidential discussion with the MD in case we mutually agree to take the application forward.

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  • Box Hill-Box Hill

Telstra Business Account Manager

  • Telstra Business sales experience – Good understanding of Telstra products such as TBS
  • Permanent Role – Immediate joining
  • Excellent written and communication skills

Our client is a renounced and well respected Telstra Partner. You will be working with the Telstra product portfolio side of the business and if possible then generate revelue for the managed services side of the business as well.

 

You will be responsible to contact Small Business customers and create customer relationships. The outlined objective will be to generate small business sales, support as well as creating appointments for BDM’s and customer service duties.

What will you do?

  • Contacting, Account management and Solution Selling to Telstra customers
  • Assess their bills and give them a solution to clients problems and resolving billingissues
  • Office based / over the phone and account management

Skill / Experience Requirements:

  • MANDATORY experience in selling Telstra business products such NBN, Apps, mobile plans, etc and good knowledge of TBS, Phone Systems / PABX, BizEssentials, Voice Plans
  • Good understanding Telstra products and provisioning
  • MUST have experience in selling DOT, BizEssentials. Business Mobility, NBN products
  • Must have At-least 2 years TELSTRA B2B sales experience
  • Telstra experience in analysing Telstra business billing & understanding on Telstra provision so that you can instruct provision team for any special requirements
  • Excellent phone manners and ability to build relationships
  • Proven experience of cold calling and appointment booking
  • Proven ability to work with Business Development Manager and in achieving joint team target
  • Must speak English clearly – Must have good written and verbal communication skills
  • Ability to hit daily calls, appointments & sales targets
  • Previous experience of working in similar role with Telstra Business Center or Telstra Partners will be given preference

What is on offer:

  • Base Salary + super + OTE
  • Permanent position
  • Excellent client engagement role
  • Excellent office & culture

How to apply:

  • If you on our website, apply below
  • If you are NOT on our website, please apply on the link:

 

Other titles for this role in other organisation might be: Telstra B2B Sales Consultant, Telstra Account Executive, Telecom Sales Consultant, Solutions Sales Consultant, Business Expert, Business Sales Consultant, Telstra Telesales consultant, Telstra Sales Support Consultant, Telstra Tele-Appointment Setting Consultant, Appointment Setting Consultant, Telstra Business Centre Sales Consultant, Telstra Business Center Account Executive, and Telstra Account Manager

Appetency Recruitment Services @ 03 8560 3750

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  • Box Hill-Box Hill
  • MUST HAVE Significant cloud, server, virtualisation, exchange, Office365 experience, SAN configuration **
  • Great work culture, team, salary & environment

Job description

Our client is a winning Managed Services Provider. The company is among the most renowned Telstra Partner. You will find a great office, team, and environment to work with our client.

As a L3 System Engineer, you will be dealing with small, medium and enterprise client. You shall be part of the Project Services or Managed Services Team depending on the business requirement and your expertise.

 Key Responsibility & Must haves:

You will pivotal in the implementations and ensure 100% client satisfaction. You will be the one who will be the face of the organization, thus you need

  • Great communication and client handling skills
  • Empathy and ability to listen to customer and understand the business criticality of your job for our client
  • Accountability – ability to take 100% accountability for the project/delivery & deliver customer satisfying results independently

 Primary Role Responsibilities:

You must be capable of delivering projects such as New Office Setup, Relocation, on-premise to cloud migration, etc without supervision and guidance. 

  • Active Directory: setup new users in Active Directory, modify file/folder security permissions, Modify user security permissions - it will be good if you have experience in implementing trust policies in a multi-forrest enviornment
  • Microsoft Server incl: setting up any windows servers - AD, print, file, exchange, etc from scratch (implemenet a rack & stack project) 
  • Virtualization - HyperV or VMWare: very proficient in documenting the required configurations and building VMs
  • SAN storage: configuring and setting up SANs from scratch, troubleshooting & supporting SAN related issues
  • Microsoft Azure: configuring & supporting cloud servers and networking
  • VLAN/WLAN: Good understanding of VLAN/WLAN principals and ability to set up VLAN/WLANs
  • Microsoft Exchange incl: new mailbox setups, redirect of email addresses, granting users access to mailboxes
  • Office 365/Hosted Exchange incl: same as Exchange below + setup new itenancy, licensing, migrations
  • Backup Software (like Shadow Protect) for daily monitoring and file recovery
  • Sharepoint Online: Intranet, document libraries
  • Networking: routing, subnets, DHCP, DNS (CCNA)
  • Internet troubleshooting incl: initial diagnosis and escalation to ISP
  • Firewalls: Set up firewall policies to block/allow traffic in and out of networks

Education & Experience:

  • At-least 8+ years’ experience in an IT services position
  • Tertiary education, ideally a university bachelors’ degree (in any field)
  • Completed multiple certifications especially MCSE Certification
  • Experience on Telstra Cloud Services shall be highly regarded
  • A valid driver's license and own vehicle to travel to clients’ sites
  • Proven ability to build strong relationships with clients
  • The right to work in Australia.

On Offer:

  • Full time role + Competitive Remuneration
  • Great culture
  • Leadership and growth potential

You MUST apply with updated CV by one of the methods:

  1. If you are on our website then use the APPLY NOW button below
  2. If you are NOT on our website then through the link given below: https://www.appetencyrecruitment.com.au/companydescription.php?tid=149

 

Other titles for this role in other organisation might be: L3 Systems Engineer, System Engineer, Senior System Engineer, Client Infrastructure Consultant, Infrastructure Subject Matter Expert, Cloud Engineer, Solution Architect, IT Administrator, IT Manager, IT Consultant, Infrastructure Manager, Cloud Expert, Infrastructure Architect

 
Appetency Recruitment Services @ 0385603750

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  • Brunswick-Brunswick
  • Full-time Permanent position
  • Very good exposure + learning + growth potential

 

Our client is a multi-award winning and very well renowned company. The company is among the fastest growing companies and expanding the team to fulfil its growth and we need people who have wide technical skills and can help deliver our high level of customer service. 

Core clientele have from 20 to 150 PCs but as demand continues to grow, so too support scope.  The primary purpose is to remove the impediments caused by IT to business growth.

 

How to apply:

  • If you on our website, apply using the link below
  • If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/companydescription.php?tid=132

 

Key Responsibility & Must haves:

You will pivotal in the implementations and ensuring 100% client satisfaction. You will be the one who will be the face of the organisation, thus you need

  • Great communication skills and phone manner
  • Empathy and ability to listen to customer and understand the business criticality of your job for our client
  • Accountability – ability to take accountability & deliver customer satisfying results
  • People from customer service background with

 

 

Primary Role Responsibilities:

  •  “Can do” attitude  - The ability to work independently, yet part of a virtual team
  • Excellent customer advocacy, organizational & communication skills, both written and verbal skills
  • Excellent problem identification and problem solving skills
  • Responding to and resolving phone and email tickets in a professional, timely manner with an emphasis on high quality customer service (target of 70% first contact resolution).
  • Completing training as agreed with the Service Delivery Manager (minimum expectation of 1 certification per quarter)
  • Performing regular daily tasks including Backup system monitoring duty
  • Undertaking Problem Management to investigate the root causes of incidents for the Proactive prevention of problems
  • Working with filed technicians (Service Engineers) on both support and scheduled maintenance tasks
  • Documenting duties as per documentation systems, updating customer details including configuration, contacts and support tickets
  • Escalating service requests that require additional resources to Service Delivery Manager in a timely manner (eg. Priority 1 tickets)
  • Documenting and discussing recommendations with clients and escalating these to the Professional Services department

 

Requirements:

  • Around  1-4 years’ experience in an IT services position
  • Tertiary education, ideally a university bachelors’ degree (in any field) NOT Masters
  • Completed ITIL certification or at least 1 MCP Certification
  • Technical problem-solving skills & experience (Network, Server and Desktop)
  • Have worked with helpdesk systems or in customer service with exposure to technical troubleshooting
  • The right to work in Australia.

On Offer:

  • Full-time role + Competitive Remuneration
  • Great culture
  • Leadership and growth potential

 

 

 

 

Other titles for this role in other organisation might be: Junior Service Desk Analyst, L1 Service Desk, L1 Support Analyst, L1 Engineer, IT Helpdesk, IT Technician, IT Support

 

Appetency Recruitment Services @ 03 8560 3750

 

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  • Melbourne-CBD

Job description - Always looking for Best Talent

Our client is a multi-award winning and very well renowned company. The company is among the fastest growing companies and expanding the team to fulfil its growth and we need people who have wide technical skills and can help deliver our high level of customer service. 

Core clientele have from 20 to 150 PCs but as demand continues to grow, so too support scope.  The primary purpose is to remove the impediments caused by IT to business growth.

 Key Responsibility & Must haves:

You will pivotal in the implementations and ensuring 100% client satisfaction. You will be the one who will be the face of the organisation, thus you need

  • Great communication skills and phone manner
  • Empathy and ability to listen to customer and understand the business criticality of your job for our client
  • Accountability – ability to take accountability & deliver customer satisfying results

 Primary Role Responsibilities:

  •  “Can do” attitude  - The ability to work independently, yet part of a virtual team
  • Excellent customer advocacy, organizational & communication skills, both written and verbal skills
  • Excellent problem identification and problem solving skills
  • Responding to and resolving phone and email tickets in a professional, timely manner with an emphasis on high quality customer service (target of 70% first contact resolution).
  • Being part of the On-Call Roster, to deliver after-hours support response, approx 5 x 2 weeks per annum
  • Conduct F2F site visit and identify & resolve customer IT infrastructure problems single handled
  • Ability to build server from scratch & resolve multiple site connectivity / server login / VPN connectivity / network / router / desktop / etc issues   
  • Completing training as agreed with the Service Delivery Manager (minimum expectation of 1 certification per quarter)
  • Performing regular daily tasks including Backup system monitoring duty
  • Deployment of PCs using SOE technology including desktop refresh & rollouts
  • Undertaking Problem Management to investigate the root causes of incidents for the Proactive prevention of problems
  • Working with filed technicians (Service Engineers) on both support and scheduled maintenance tasks
  • Working as a technical resource for IT implementation / upgrade projects under direction of Project Managers
  • Documenting duties as per documentation systems, updating customer details including configuration, contacts and support tickets
  • Escalating service requests that require additional resources to Service Delivery Manager in a timely manner (eg. Priority 1 tickets)
  • Documenting and discussing recommendations with clients and escalating these to the Professional Services department

Requirements:

  • At-least 5+ years’ experience in an IT services position
  • Tertiary education, ideally a university bachelors’ degree (in any field)
  • ITIL certification
  • Completed MCSE Certification
  • A valid driver's license and own vehicle to travel to clients’ sites
  • Proven ability to build strong relationships with clients
  • Technical problem solving skills & experience (Network, Server and Desktop)
  • Have worked with helpdesk systems
  • The right to work in Australia.

On Offer:

  • Full time role + Competitive Remuneration
  • Great culture
  • Leadership and growth potential

How to apply:

  • If you on our website, apply using the link below
  • If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/companydescription.php?tid=80

Appetency Recruitment Service @ 03 8560 3750

 

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