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  • Melbourne-Inner Suburbs - St Kilda Road
  • Excellent knowledge of networks, contact centre and unified communication
  • Proven ability to resolve network related tickets especially Layer 2 to Layer 4
  • Fantastic Work Environment – great career opportunity

 

Our client is a renounced and leading Managed Service Provide with wide variety of clients from Enterprise to SME space in various sectors such as government, private corporate.

 

 

Role:

You shall be reporting to the Service Delivery Manager. You shall assist in resolution of escalated incidences and service request.

 

You shall also apply analytical and action-oriented approach to achieve service incremental and continual improvements to the Service Delivery in your area of expertise.

 


The position also involves the following & requires following skills:

  • Assist with prompt resolutions of tickets
  • Resolution of escalated tickets and supporting clients over phone on on-site
  • Perform regular audits of client’s networks
  • Assist pre-sales initiative by providing technical validation of solutions
  • Visit client sites when required
  • Coaching juniors with technical issues, knowledge transfer, documentation, and inicident resolution
  • Understand organisation capability, technology stack and help develop overall organisational capability
  • Demonstrate high level of analytical and problem solving skills
  • Strong knowledge of networks, contact centre and unified communications
  • Proven ability to resolve tickets in a SLA driven environment


Experience

  • At least 3+ years of specialist experience in network, contact centre and unified communications
  • Experience within a Managed Services environment, supporting multiple Customers' network and server infrastructure 
  • Extensive experience in complex networks and with mission critical applications
  • Experience in using an ERP system

Key Accountabilities

  • Own escalations and take responsibility for issue resolutions within the SLA
  • Be accountable for client satisfaction and accurate and timely resolution of issues
  • Be motivated to improve customer satisfaction
  • Possess high degree of initiative in prompt resolution of tickets

 

Key Result Area

  • Resolution of incidents and service requests

 

Required Qualifications

  • Tertiary qualifications in an IT or related discipline
  • Network related certifications
  • CISCO certifications
  • ITIL / Service Delivery related certifications

 

What is on offer:

  • Good rates & good exposure work
  • Opportunity for contract extension or conversion to a permanent role
  • Excellent office & culture - where people enjoy their job, and always learn a lot

How to apply:

 

  • If you on our website, apply below
  • If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/d7b72a22/information-technology-jobs/network-engineer-st-kilda-road.php

 

Other titles for this role in other organisation might be: Network Engineer, Senior Network Engineer, Networks Project Engineer, Routing and Switching Expert, MPLS Expert, Network Refresh Engineer

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  • South Melbourne-South Melbourne
  • Airwatch MDM Solution Desgin and Implementation Mandatory
  • MDM certifications mandatory
  • 3-5 months Contract role with the possibility to convert to permanent

Our Client:

Our client is Telstra Enterprise partner and we are looking candidate who is expected to act as a technical expert for mobility solutions especially Airwatch for external clients (enterprise level clients) by providing a combination of project and BAU support services. 

Common Requirement:

  • Excellent problem identification and technical problem solving skills.
  • Strong problem solving and deductive reasoning skills to gain quick resolutions in a professional and timely manner with an emphasis on high quality customer service often under tight customer deadlines.
  • Hands - on experience in technical written communications such as athe bility to compose, clear and concise technical communications.

Job tasks and responsibilities

  • Candidates should have work experience in supporting Enterprise Mobility Management (EMM) and Mobile Device management (MDM) solutions at large scale Enterprise customers.
  • Have proven expertise in building, supporting, maintaining and troubleshooting “complex” Air watch or any equivalent MDM systems.
  • Work experience as a systems admin and someone with network engineering background who has a better understanding of security fundamentals.
  • Excellent knowledge of ITIL based Service Management workflow applications like Incident, Problem and requirements management.
  • Design and implement MDM solutions for the clients along with the Account Managers
  •  Create technical design documents and work with Project Managers / Service Delivery managers in implementing project / BAU work
  • Attend project, service, client and vendor meetings with the view to providing systems and solutions – and assist in rollout out of the solutions
  • Network Administration Experience: Firewalls ,Network Infrastructure ,VPN ,DNS

 

Experience: You MUST have:

  • 2-4 years work Experience as a System Administrator – supporting, maintaining and troubleshooting MDM systems AND Smart Devices (Apple, Android devices like tablet and smart phone, Windows iOS etc
  • Strong understanding of servers & configuration & maintenance: Windows Server 2008 / 2003, Exchange , Active Directory, Web server platforms (IIS, Apache), Linux Forms (Ubuntu, Fedora, Red Hat, Open Suse), other mail systems, web certifications such as SSL and IIS
  • Strong knowledge of ITIL and Security Administration experience: Authentication, Certificate system, etc
  • Technical Certification in one or more MDM Products (AirWatch, MobileIron,XenMobile, Symantec MDM, Good Tech)
  • Someone who has the ability to mentor, teach and grow a small team from within to support growing customer requirements.
  • Must have great communication and documentation skills.

How to apply:

  • If you on our website, apply below
  • If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/53b2e48e/information-technology-jobs/airwatch-solution-architect-mobility-solutions-mdm-mobile-device-management-melbourne.php


Appetency Recruitment Services @ 0385603750

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