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  • Melbourne-Inner Suburbs - St Kilda Road
  • Excellent knowledge of networks, contact centre and unified communication
  • Proven ability to resolve network related tickets especially Layer 2 to Layer 4
  • Fantastic Work Environment – great career opportunity


Our client is a renounced and leading Managed Service Provide with wide variety of clients from Enterprise to SME space in various sectors such as government, private corporate.




You shall be reporting to the Service Delivery Manager. You shall assist in resolution of escalated incidences and service request.


You shall also apply analytical and action-oriented approach to achieve service incremental and continual improvements to the Service Delivery in your area of expertise.


The position also involves the following & requires following skills:

  • Assist with prompt resolutions of tickets
  • Resolution of escalated tickets and supporting clients over phone on on-site
  • Perform regular audits of client’s networks
  • Assist pre-sales initiative by providing technical validation of solutions
  • Visit client sites when required
  • Coaching juniors with technical issues, knowledge transfer, documentation, and inicident resolution
  • Understand organisation capability, technology stack and help develop overall organisational capability
  • Demonstrate high level of analytical and problem solving skills
  • Strong knowledge of networks, contact centre and unified communications
  • Proven ability to resolve tickets in a SLA driven environment


  • At least 3+ years of specialist experience in network, contact centre and unified communications
  • Experience within a Managed Services environment, supporting multiple Customers' network and server infrastructure 
  • Extensive experience in complex networks and with mission critical applications
  • Experience in using an ERP system

Key Accountabilities

  • Own escalations and take responsibility for issue resolutions within the SLA
  • Be accountable for client satisfaction and accurate and timely resolution of issues
  • Be motivated to improve customer satisfaction
  • Possess high degree of initiative in prompt resolution of tickets


Key Result Area

  • Resolution of incidents and service requests


Required Qualifications

  • Tertiary qualifications in an IT or related discipline
  • Network related certifications
  • CISCO certifications
  • ITIL / Service Delivery related certifications


What is on offer:

  • Good rates & good exposure work
  • Opportunity for contract extension or conversion to a permanent role
  • Excellent office & culture - where people enjoy their job, and always learn a lot

How to apply:


  • If you on our website, apply below
  • If you are NOT on our website, please apply on the link:


Other titles for this role in other organisation might be: Network Engineer, Senior Network Engineer, Networks Project Engineer, Routing and Switching Expert, MPLS Expert, Network Refresh Engineer

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  • South Melbourne-South Melbourne
  • Airwatch MDM Solution Desgin and Implementation Mandatory
  • MDM certifications mandatory
  • 3-5 months Contract role with the possibility to convert to permanent

Our Client:

Our client is Telstra Enterprise partner and we are looking candidate who is expected to act as a technical expert for mobility solutions especially Airwatch for external clients (enterprise level clients) by providing a combination of project and BAU support services. 

Common Requirement:

  • Excellent problem identification and technical problem solving skills.
  • Strong problem solving and deductive reasoning skills to gain quick resolutions in a professional and timely manner with an emphasis on high quality customer service often under tight customer deadlines.
  • Hands - on experience in technical written communications such as athe bility to compose, clear and concise technical communications.

Job tasks and responsibilities

  • Candidates should have work experience in supporting Enterprise Mobility Management (EMM) and Mobile Device management (MDM) solutions at large scale Enterprise customers.
  • Have proven expertise in building, supporting, maintaining and troubleshooting “complex” Air watch or any equivalent MDM systems.
  • Work experience as a systems admin and someone with network engineering background who has a better understanding of security fundamentals.
  • Excellent knowledge of ITIL based Service Management workflow applications like Incident, Problem and requirements management.
  • Design and implement MDM solutions for the clients along with the Account Managers
  •  Create technical design documents and work with Project Managers / Service Delivery managers in implementing project / BAU work
  • Attend project, service, client and vendor meetings with the view to providing systems and solutions – and assist in rollout out of the solutions
  • Network Administration Experience: Firewalls ,Network Infrastructure ,VPN ,DNS


Experience: You MUST have:

  • 2-4 years work Experience as a System Administrator – supporting, maintaining and troubleshooting MDM systems AND Smart Devices (Apple, Android devices like tablet and smart phone, Windows iOS etc
  • Strong understanding of servers & configuration & maintenance: Windows Server 2008 / 2003, Exchange , Active Directory, Web server platforms (IIS, Apache), Linux Forms (Ubuntu, Fedora, Red Hat, Open Suse), other mail systems, web certifications such as SSL and IIS
  • Strong knowledge of ITIL and Security Administration experience: Authentication, Certificate system, etc
  • Technical Certification in one or more MDM Products (AirWatch, MobileIron,XenMobile, Symantec MDM, Good Tech)
  • Someone who has the ability to mentor, teach and grow a small team from within to support growing customer requirements.
  • Must have great communication and documentation skills.

How to apply:

  • If you on our website, apply below
  • If you are NOT on our website, please apply on the link:

Appetency Recruitment Services @ 0385603750

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