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  • Melbourne-CBD

Role: Application Support Consultant

Location: Melbourne

Permanent role

The Support Consultant is a product technical specialist and assists the customer in overcoming technical challenges in their day-to-day operation of Objective software. The prime focus is remote technical support to ensure that the Objective solution is working as designed in our customer environment. 
 
The Role:
 
You will support the organization by providing hands-on technical support, assistance and training across the business. 

We are looking for candidates who has experience in supporting application servers,Internet Information Services (IIS, formerly Internet Information Server) along with .NET, Microsoft Web Services (Azure)
Responsibilities:

  • Incident Support Services. Provide remote product technical support to customers. Obtain a solid understanding of the customer issue, diagnose, and provide an appropriate solution according to service levels. Follow escalation processes as appropriate. Take into consideration the customer business impacts and Objective's contracted responsibilities when providing recommendations and solutions.
  • Technical Knowledge. Maintain up-to-date and relevant technical knowledge of Objective solutions and the environments in which they run. Ensure testing systems and lab equipment are appropriately setup and administered for effective problem duplication
  • Customer Relationship.  Assume technical support ownership of the designated customer set, and foster a relationship with the key customer technical contacts to broker a positive and effective partnership between the two organisations. Collaborate with the respective Objective Client Executive to ensure consistent communication and management of critical impacts.
  • Customer on-site visits. Perform scheduled Global Support customer onsite visits in accordance with the account plan. Prepare documentation and reporting to support the visit, and ensure that the customer is receiving value from the Objective support offerings
  • Maintain up to date customer information in helpdesk system for all assigned customers.
  • Respond to customer support calls within the SLAs with the highest level of customer service
  • Use product knowledge to troubleshoot customer incidents
  • Provide level 1 and level 2 support to the customer

Skills and Experience Required:

  • 3+ years’ experience in general IT and desktop support and application support.
  • MS Office (Access, Excel, Advanced MS Word, Outlook)
  • Operating System: Exposure to general use and administration of Microsoft operating systems (Windows Server 2003/2008, Windows XP/Vista/7). Exposure to Unix (Solaris) is also beneficial.
  • Database: Knowledge and experience with Relational Database Management Systems such as Oracle or SQL Server. Knowledge of SQL.
  • Reporting using Clickview, Business Objects and Microsoft reporting services
  • Excellent communication skills 

 

 

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  • Melbourne-CBD

Duration: Contract - 3-4 Months Rolling

Location: Melbourne

Level of Experience – 7+ years

Primary Skill Set :

  • Very Strong experience / Proficient in BizTalk, Azure, .Net and other integration tools
  • Good understanding of Azure Infrastructure services and their limitations
  • Experience in configuring & monitoring different attributes and handling scale up and scale down scenarios for the application in Azure
  • Application monitoring through operations insight, application insight
  • Provide best practices around provisioning production and non-production environments on Azure to optimize the usage
  • Have good understanding in implementation of advanced security, authentication and single sign on across cloud and on premise
  • Strong understanding of the advantages and limitations of Azure Active Directory
  • Strong experience in Azure platform Services, understanding of their capabilities and limitations and being able to architect and deliver solutions leveraging various platform services
  • Have experience in implementing enterprise application using platform services like azure websites, Azure SQL, Azure Service Bus, notification hubs, event hubs, stream analytics, Document Db, application insights etc.,
  • Strong expertise in building cloud native enterprise scale applications and moving applications from on-premises to cloud environments
  • Strong understanding of the cloud architecture patterns and solution design principles
  • Proficient in MS CRM 2013/2015 and 365

 

Roles and Responsibilities :

  • Design and implement various strategies for all Service Oriented Architecture.
  • Ensure improvement of all architectural processes within time frame and provide training to all development teams to maintain project deliverables and reduce costs.
  • Maintain an efficient technical environment for all client services and document all architectural plans and provide support to all business and assemble all system components.
  • Assist in finalization of all systems and provide support to various stakeholders.
  • Analyze all requirements and maintain all architecture business systems and documents.
  • Design various integration programs and prepare required documents for same and execute various integration platforms.
  • Maintain oversight for all third party processes.
  • Assist customer in all integration processes and design various architecture programs for all application layer.

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  • Melbourne-CBD
  • At least 5+ years IBM MDM development experience  
  • 6 months rolling contract with challenging work & great rates
  • Must have PIM expsoure

Our client is a leading NYSE listed IT Consulting organisation providing IT consulting and solution for large enterprise ASX / NYSE listed and mid market organisations. With a multi-million $ turnover and great work culture, it is an ideal place to propel your career.

Candidates with our client get opportunity to work in complex and challenging work profiles assisting some of the largest and well know companies in Australia.

 

What will you do?

  • Capability uplift for IBM’s Master Data Management tool (MDMCE v11.5) in its Knowledge division, specifically
  • Providing ongoing MDMCE Production Operation and Support, including software life-cycle management
  • Identify root cause, troubleshoot, and resolve issues relating to MDMCE (“PIM”) quickly and effectively, including defect resolution & assist with supporting the product AWS environment
  • Collaborate with IBM Escalate to and act as the technical conduit between our client
  • Work with other application support team members and plan, coordinate and automated release-management process for code changes
  • Maintaining configuration properties or log files and configuration and change control for underlying data models
  • Creating new workflows and modifying existing ones as required
  • Defining scripts to include in data loading, configuration automation or environment building as required
  • Ensuring alerts are appropriately created and managed by support teams
  • Work in collaboration with infrastructure teams including DBAs to manage the database and system, logs, and system performance
  • Work in collaboration with other technical and product teams who support interfaces between MDMCE and other systems

 

Skill / Experience Requirements:

  • Experience working with IBM’s (PIM) Product Information Management Collaboration suit (MDMCEv11.5)
  • Preferrably 3-5 years experience configuring and supporting IBM WebSphere Application Server Network Deploy (WASNDv8.5)
  • Knowledge of Atlasian development and team tools is essential
  • Experience in Agile methodology and AWS deployment environment
  • Excellent planning and collaboration skills and communication skills as will be required to contribute in recommendations, process improvement, release management and deployment, proposals, extensive client communication etc
  • Excellent organizational and time management skills
  • Demonstrating flexibility and adaptability to a changing process and work environment
  • Ability to contribute to the overall release management and development process improvement – through automation techniques and tools.

What is on offer:

  • 6 months rolling contract
  • Great Rates
  • Work with leading consulting organisation

How to apply:

  • If you on our website, apply below
  • If you are NOT on our website, please apply on the link:

Other titles for this role in other organisation might be: MDM Developer, IBM MDM Implementation Consultant, MDM PIM Consultant

Appetency Recruitment Services @ 03 8560 3750

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  • Melbourne & Sydney-CBD
  • At least 5+ years Oracle CRM On Demand Implementation experience
  • 2 positions Melbourne & 2 positions Sydney
  • 6 months rolling contract with challenging work & great rates
  • Excellent communication and organization skills.

Our client is a leading NYSE listed IT Consulting organisation providing IT consulting and solution for large enterprise ASX / NYSE listed organisations.

Candidates with our client get opportunity to work in complex and challenging work profiles assisting some of the largest and well know companies in Australia.

 

What will you do?

• You shall be providing technical leadership in Oracle CRM On Demand further customisation and integration with other systems

Skill / Experience Requirements:

  • Should have a very good understanding of CRM OD Integration, as the projects in pipeline are based on Integration.
  • Good Knowledge of Data Import and export tools.
  • Good Knowledge of CRMOD Configuration (Field Validations, Workflows etc.)
  • Good Knowledge of CRMOD Reporting.
  • Good Knowledge of Roles, Access Profiles.

.

What is on offer:

  • 6 months rolling contract
  • Great Rates
  • Work with leading consulting organisation

How to apply:

  • If you on our website, apply below
  • If you are NOT on our website, please apply on the link:

 

Other titles for this role in other organisation might be: Oracle CRM OD Developer, Oracle CRM On Demand Implementation Consultant, Oracle On Demand Consultant

Appetency Recruitment Services @ 03 8560 3750

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  • Sydney-CBD
  • Exposure ERP implementation experience
  • Permanent Role – Immediate Interview
  • Excellent process mapping and communication skills

Our Client is a ASX listed and multi-award winning ERP consulting and implementation experts. It is a fast growing organisation with an amazing team work and ownership and getting things done culture.

You will participate in problem definition and implementation of ERP/NetSuit Solution in leading mid-large tier company.

What will you do?

  • NetSuite or ERP Implementation
  • Exceptional stakeholder management experience – including at-least 3-5 end-to-end NetSuite hands-on implement experience
  • Experience in implementing/configuring NetSuite or any other ERP services – incorporating  client processes and requirements
  • Expertise in configuration of Cloud-Based solutions
  • Involved in trouble shooting client support activities, including liaising directly with the clients.
  • Draft technical requirement, Ability to translate functional requirements and business rules into technology solutions and scope the work based on client's requirements – by translating functional requirements into conceptual and detailed implementation documents

Skill / Experience Requirements:

  • Must have At-least 1 full cycle NetSuite or ERP implementation experience or exposure in ERP implementations
  • Sound knowledge of ERP and principles
  • Exceptional communication and customer engagement skills
  • Educational Qualifications: Engineering Bachelors or master’s degree level or equivalent
  • Any ERP implementation certifications shall be preferred
  • MUST BE proactive and ability to take ownership of tasks

What is on offer:

  • Permanent consulting role
  • Competitive remuneration
  • Exceptional growth and high exposure environment

How to apply:

  • If you on our website, apply using the link below
  • If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/companydescription.php?tid=103

 

Other titles for this role in other organisation might be: ERP Consultant, Associate Consultant, Associate Implementation Consultant, Associate NetSuite Consultant, Associate SAP Consultant, Associate Dynamic Consultant, Associate JD Edward Consultant, Sage Consultant

Appetency Recruitment Services @ 03 8560 3750

 

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  • Melbourne-CBD
  • Telstra Business sales experience – At-least 2 years PABX sales experience mandatory
  • Permanent Role – Immediate joining
  • Excellent written and communication skills

Telstra Business Dealer – on lines of Telstra Business Center are seeking for an experienced person to join an experienced sales team.

 

What will you do?

  • Solution Selling to Telstra / Non Telstra customers
  • Assess their bills and give them a solution to clients problems and optimise billing
  • Face-2 –face sales and account management

Skill / Experience Requirements:

  • MANDATORY experience in selling Telstra business products such TBS, Phone Systems / PABX, BizEssentials, Voice Plans
  • Good understanding of phone systems and Telstra products and provisioning
  • MUST have experience in selling DOT, BizEssentials. Business Mobility, NBN products
  • Must have At-least 2 years TELSTRA B2B sales experience
  • Telstra experience in analysing Telstra business billing & understanding on Telstra provision so that you can instruct provision team for any special requirements
  • Good problem solving skills
  • Strong customer engagement skills with at-least 4+  years of experience
  • Proven ability to work through customer inquiries and resolve problems professionally
  • Must speak English clearly – Must have good written and verbal communication skills
  • Must be able to work in a small team environment and be up for the challenge of working for a diverse organisation

What is on offer:

  • Base Salary + Un-capped commissions
  • Great earning potential - 40% commissions on top target
  • Permanent position
  • Excellent client engagement role

How to apply:

  • If you on our website, apply below
  • If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/companydescription.php?tid=21

 

Other titles for this role in other organisation might be: Telstra B2B Sales Consultant, Telstra Account Executive, Telecom Sales Consultant, Solutions Sales Consultant, Business Expert, Business Sales Consultant, Telstra Business Center Sales Consultant, Telstra Business Center Account Executive

Appetency Recruitment Services @ 03 8560 3750

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  • Melbourne-CBD
  • At-least 3-5 full cycle ERP implementation experience 
  • Permanent Role – Immediate Interview
  • Excellent process mapping and communication skills

Our Client is a ASX listed and multi-award winning ERP consulting and implementation experts. It is a fast growing organisation with an amazing team work and ownership and getting things done culture.

You will be the owner of the implementations. You will manage & participate in problem definition, solution refinement and leading implementation of ERP/NetSuit Solution in leading mid-large tier company.

What will you do?

  • Champaign NetSuite Implementation
  • Exceptional stakeholder management experience – including at-least 3-5 end-to-end NetSuite hands-on implement experience
  • Experience in implementing/configuring NetSuite services – incorporating  client processes and requirements
  • Refine Design, develop and deploy high – quality solutions and data architecture as per client requirements
  • Lead and train junior consultant throughout the client implementations
  • Expertise in configuration of Cloud-Based solutions (including 3rd AppExchange applications).
  • Involved in trouble shooting client support activities, including liaising directly with the clients.
  • Draft technical requirement, Ability to translate functional requirements and business rules into technology solutions and scope the work based on client's requirements – by translating functional requirements into conceptual and detailed implementation documents
  • Project manage the entire implementation

Skill / Experience Requirements:

  • Must have At-least 3-5 full cycle NetSuite implementation experience
  • Strong customer engagement skills with at-least 4+  years of experience in Business Consulting, ERP Implementation
  • Sound knowledge of NetSuite and principles
  • Exceptional communication and customer engagement skills
  • Educational Qualifications: Engineering Bachelors or master’s degree level or equivalent
  • Ability to manage large 100K + budget implementation
  • NetSuite certifications shall be preferred

What is on offer:

  • Permanent lead consultant role
  • Excellent client facing engagement role
  • Competitive remuneration
  • Leadership and growth and high exposure environment

How to apply:

  • If you on our website, apply using the link below
  • If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/companydescription.php?tid=102

 

Other titles for this role in other organisation might be: ERP Consultant, Senior Consultant, Implementation Consultant, NetSuite Consultant, Management Consultant,

Appetency Recruitment Services @ 03 8560 3750

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  • Melbourne-CBD
  • Good RPA/PEGA implementation experience in BFSI sector
  • Excellent process mapping and communication skills
  • Top relationship builder and target achiever

Our Client is a NYSE listed global leader in consulting, and technology outsourcing solutions with presence in across the globe and a well-known multi-billion $ company.

Lead Open Span Consultant will be proven and hands-on implementation in delivering complex projects using RPA / robotics technology preferably in Pega Open Span Robotics.


What will you do?

  • Design, develop and deploy Robotics Process Automation (RPA) solutions
  • Comprehensive understanding of robotics process automations and to use Pega Robotics (OpenSpan) design principles
  • Ability to assimilate data and recommend solutions based on data report logs and aggregation log
  • Ability to capture requirements and convert business logic/processes/requirements
  • Configure requirements into robotics processes using OpenSpan core workflow principles
  • Troubleshoot and debug Openspan automations for bug fixes.

Skill / Experience Requirements:

  • Must Experience in developing Workflows and invoking  tasks or mulipe tasks or 1 task from another by passing / calling
  • Hands on experience in OpenSpan implementation and object cloning methods on browsers such IE, Chrome, Frefox
  • Experience of process modelling in OpenSpan studio
  • Very good understand of RPA concepts, best practices, architecture, design patterns
  • Experience in client management
  • Awareness of latest market technologies and RPA solutions
  • Good exposure in designing processes and OpenSpan implementation
  • Ability to read error logs and make the required recticification
  • Ability to interpret, document and visualize business processes and translate them into automation solutions.
  • At-least 2-5 years of RPA implementation experience

What is on offer:

  • Permanent lead consultant role
  • Excellent client facing engagement role
  • Competitive remuneration

How to apply:

  • If you on our website, apply using the link below
  • If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/companydescription.php?tid=94

Other titles for this in other organisation might be: Business Analyst, Process Analyst, Robotics Consultant, Automation Consultant, Senior Consultant, PEGA implementation analyst/consultant, Robotics Process Automation Consultant

Appetency Recruitment Services @ 03 8560 3750

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  • melbourne-CBD

• White Collar Very Generous Paying Professional Job
• Great bonus/earning potential
• Great work-life balance
Appetency Recruitment is a niche specialist division that provides innovative recruitment solutions to clients across multiple sectors across Australia, we pride ourselves in our processes and customer service and keeping our employees happy. 

We are professionals who specialise in recruiting professionals in:
• IT 
• Banking & Finance
• Human Resources
• Sales & Marketing
  
The role
You will operate in a 360 degree methodology. You will be responsible from business generation to all stages of candidate acquisition, pre-qualification, skills evaluation, interviewing, referencing and representation in the marketplace. 

We are looking for you – results oriented, an entrepreneurial spirit and wanting to earn huge. You need to have an ethical approach and natural affinity for developing rapport with others, self-management and a passion for excellence. You will lead another team member and she/he will be there to support to succeed in this high-performance sales culture.

We want to be top NPS scorer in the market thus you must provide exceptional customer service to the clients. 
  
Skills and experience
 
• Strong commitment to customer service
• Ability to exceed Weekly / Monthly KPIs and targets
• Add new clients to the business (business development) through your network / efforts and manage client accounts
• Strong time management skills and the ability to multi-task
• Strong interpersonal and communication skills 
• Build successful business relationships with both clients and candidates
• Build professional proposals and present them to clients face-to-face, etc
• Source desired white collar candidates successfully from job market
• Hungry to succeed and earn more
• Ability to learn and use internal IT systems

What’s on Offer? 
• Flexible remuneration and work place options
• Great work life balance
• Professional and customer driven company culture 
• Access to professional growth through industry recognised certification
• Opportunity to step in HR consulting in future

We are looking for entrepreneurs who want to grow professionally without having to cap their earning potential. So even if you cannot work from our office but you have the confidence and desire to earn, we want to hear from you!

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  • Cremorne-Cremorne

Junior RPA Consultant

Melbourne and Sydney, Australia

Job description

We are looking for Junior RPA Consultant, who are actively involved in the assessment, design, development and deployment of Robotics Process Automation solutions to improve the operational performance.

Successful candidates should be motivated, self-reliant, ambitious, able to solve problems, have a passion for quickly making improvements, enjoy working with people and have no fear of being challenged professionally.

SPECIFIC ACCOUNTABILITIES

  • Facilitating workshops
  • Analysing client processes
  • Implementing robotic process automation solutions’
  • Conducting client meetings/presentations
  • Working side-by-side with clients to implement operations improvement programs
  • Identifying, tracking and monitoring project deliverables to ensure successful project completion

 

YOUR EDUCATION AND PROFESSIONAL EXPERIENCE

  • Undergraduate degree in business, IT, engineering, mathematics or other relevant discipline is required
  • 1-2 years of industry experience in problem solving
  • Consulting experience and/or business analysis and improvement experience is preferred

 

YOUR PASSIONS

  • Improving business performance through process and technology transformation
  • Building effective relationships with clients, including front-line team managers and supervisors
  • Managing projects from inception to completion
  • Seeking new challenges and opportunities
  • Contributing to the development of a leading global business improvement consultancy

 

YOUR COMPETENCIES

  • Being a highly skilled problem-solver
  • Strong communication skills – both oral and written
  • Exceptional time management skills
  • Ability to work both independently and within a team
  • Capacity to think on your feet and embrace new challenges as they arise
  • Strong commitment to professional and client service excellence
  • Excellent grasp of Microsoft Excel, Word and Powerpoint

 

OTHER REQUIREMENTS

  • Australian resident
  • Preparedness to travel both within Australia and overseas.
  • Eligibility to pass background checks that may be required for key clients.

 

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