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  • Melbourne-CBD

The Service Delivery Manager is responsible for the design, integrity, implementation, optimisation and monitoring of internal and client systems. This includes the management, maintenance and performance of systems & networks for internal and client systems. The position also provides technical assistance and is an escalation point for Help Desk and technical team members with systems and network requests.
The Service Delivery Administrator is responsible for managing the activities and responsibilities for the service delivery team. This includes providing technical advice as an escalation point for level 2/3 requests, ensuring service and support is provided to customers at agreed levels.
 

Required Skills:

Technical Knowledge and Skills:

  • Knowledge of IT applications, processes, software, and equipment, including virtualisation, and storage.
  • Knowledge of networking technologies including VLAN, LAG, VPN, network switching and traffic prioritisation technologies.
  • Troubleshooting and problem solving skills in ICT, including servers, desktops and networks. 
  • Ability to recognise trends and determine the root cause of problems through analysis and structured thought.
  • Ability to install, configure and troubleshoot software packages including Microsoft packages and client facing line of business packages.

Industry Experience:

  • Experience in a systems support role in an SME environment.
  • Experience in the deployment of large scale applications and/or infrastructure.
  • Experience with operating environments including current edition of Windows Server, virtualisation technologies (Hyper-V) and server technologies such as Exchange and Active Directory. 
  • At least 5 years’ experience in a systems support role.

Communication Skills:

  • Strong organisational, presentation, and customer service skills.
  • Superior written and verbal skills (must be fluent in English) and the ability to communicate clearly and effectively over the phone.
  • Strong written communication skills in documenting processes, procedures and system schemas.
  • Good typing skills to ensure quick and accurate entry of service request details.

Leadership and Management Experience:

  • Skilled in strategic planning with the ability to think ahead and plan over a 6-12 month time span for clients and internal Omnivision systems.
  • A team focus, skilled in leading and mentoring people and getting team results through a strong customer orientation.
  • Proven capability in leading technology teams in implementation and migration projects, including system upgrades from older technologies.

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  • Melbourne-Brunswick
  • Full time Permanent position
  • Expected to earn bonus + profit sharing as well
  • Great learning + growth potential

Our client is a multi-award winning and very well renowned company. The company is among the fastest growing companies and expanding the team to fulfil its growth and we need people who have wide technical skills and can help deliver our high level of customer service. 

Our client’s core clientele are from 20 to 250 PCs but as demand continues to grow, so too support scope.  The primary purpose is to remove the impediments caused by IT to business growth.

 Key Must Haves:

You will pivotal in the implementations and ensuring 100% client satisfaction. The primary objective will be to provide primary objective is to prepare transactional quotes as directed, and execute order fulfillment by procuring goods and services.

You will be the one who will be the face of the organisation, thus you need

  • Excellent communication and interpersonal skills with a demonstrated ability to influence stakeholders in a positive manner
  • Empathy and ability to listen to the customer and understand the business criticality of your job for our client

Key Responsibility:

The Inside Sales and Purchasing Trainee is not limited to, but has the following key accountabilities:

Inside Sales (60%)

  • Respond to transactional quotes in one business day (unless otherwise agreed) for hardware, software, services, renewals, ValueCare add-ons and other items as directed.
  • Develop sound relationships with sales and technical teams and work with them  in relation to purchasing requests and keep them informed on technical details, price and availability;
  • Develop, maintain, and apply a good level of product knowledge.
  • Complete delegated sales training to meet partner accreditations.
  • Develop and demonstrate effective use of tools and systems
  • With guidance, investigate and develop supply sources as well as developing and maintaining close working relationships with key vendors.

Procurement (40%)

  • Place approved purchase orders, under close management direction, through the most appropriate supplier based on stock availability, price, margin quantity and supplier relationship.
  • Update internal stakeholders (e.g. project teams, engineers, account managers) with order lead-time, stock availability and delivery.
  • Maintain favourite’s lists and templates for quotes, transactional items and BOM’s. Work closely with peers to maintain accuracy.
  • Maintain stock levels for high frequency and critical items. Review inventory levels regularly.
  • Manage order delivery, updating internal stakeholders.
  • Ensure that goods and services ordered are delivered in accordance with specifications to ensure expectations are exceeded;
  • Escalate any problems with regard to quality, delivery, invoicing etc.

Requirements:

  • Preferred 1 year B2B experience in IT (hardware, software and services) highly desirable
  • Strong technical background in IT and cloud services (Microsoft, Telstra, & HP)
  • Excellent communication and interpersonal skills
  • Innovative mindset and a passion for technology
  • Good organisational and self-management skills
  • Experience with quoting and pricing tools desirable
  • The right to work in Australia.

On Offer:

  • Full time role + Competitive Remuneration
  • Great culture
  • Great learning and growth potential
  • A career path for the right candidate

How to apply:

  • If you on our website, apply using the link below
  • If you are NOT on our website, please apply on the link: https://appetencyrecruitment.com.au/6d9194fa/sales-and-marketing-jobs/inside-sales-and-purchasing-trainee-brunswick-east.php

Other titles for this role in other organisation might be: Inside Sales Consultant, Procurement Specialist, Hardware Sales, IT Sales, Sales Support, Hardware presales

 
Appetency Recruitment Services @ 0385603750

 

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  • Melbourne & Sydney-CBD
  • At least 5+ years Oracle CRM On Demand Implementation experience
  • 2 positions Melbourne & 2 positions Sydney
  • 6 months rolling contract with challenging work & great rates
  • Excellent communication and organization skills.

Our client is a leading NYSE listed IT Consulting organisation providing IT consulting and solution for large enterprise ASX / NYSE listed organisations.

Candidates with our client get opportunity to work in complex and challenging work profiles assisting some of the largest and well know companies in Australia.

 

What will you do?

• You shall be providing technical leadership in Oracle CRM On Demand further customisation and integration with other systems

Skill / Experience Requirements:

  • Should have a very good understanding of CRM OD Integration, as the projects in pipeline are based on Integration.
  • Good Knowledge of Data Import and export tools.
  • Good Knowledge of CRMOD Configuration (Field Validations, Workflows etc.)
  • Good Knowledge of CRMOD Reporting.
  • Good Knowledge of Roles, Access Profiles.

.

What is on offer:

  • 6 months rolling contract
  • Great Rates
  • Work with leading consulting organisation

How to apply:

  • If you on our website, apply below
  • If you are NOT on our website, please apply on the link:

 

Other titles for this role in other organisation might be: Oracle CRM OD Developer, Oracle CRM On Demand Implementation Consultant, Oracle On Demand Consultant

Appetency Recruitment Services @ 03 8560 3750

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  • Any where in Australia-Any where in Australia

Developer – JavaScript, Angular and UX/UI

  • Entrepreneur spirit& huge growth potential
  • Fast and Agile Environment – quick learner
  • Willingness to learn and work on latest technology

Job description

 Key Responsibility:

You will pivotal in the project implementations. You will be the one who brings the design and development team together

  • Working collaboratively with designers, UX/UI team to deliver results
  • Creating, analysing, and validating detailed technical codes and designs
  • Ability to Develop, Test and Deploy in Production environments

 Primary Role Responsibilities:

  • An entrepreneur spirit and Great problem-solving skills are key to this role
  • Technical guru who ability to collaborate with UX designers and clients
  • Core technical skills include very strong WebDeveloper - JAVA script expertise, Angular preferably Angular2, JavaScript, CSS, JSON, common web patterns and web frameworks. Mobile and responsive web design techniques
  • Technically strong to be able to operate independently but smart enough to understand business and UX/UI
  • “Testers mentality” – experience unit, integration and end to end testing and in using debugging and testing tools DevTools, JIRAetc and strong ability to deliver a robust bug free and fully tested code
  • At least some exposure Professional UX/UI experience, ideally gained in a Web (AngularJS) or Mobile environment or inclination towards it
  • Usability/UX best practices experience and what it takes to build a great UI
  • Experience and confidence in all core skills including agile development and concepts, cloud computing - AWS, web and mobile development

Requirements:

  • At least 3+ years UX/UI experience + Technical JAVA/Angular expertise
  • Agile Development and Testing experience
  • Technical degree qualification preferred
  • AWS Certification – cloud exposure
  • Experience in technical stack - Angular2, ReactJS, MongoDB, AWS, SASS, JQuery, Bootstrap, Ember, SASS
  • UX/UI certification/ AWS Certification (preferred)

On Offer:

  • Competitive Remuneration
  • Full time Permanent role
  • International travel (might be even 50% of the time)
  • Leadership experience
  • Flexible work location – including work from home

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  • Any where in Australia-Any where in Australia

Role: Lead Developer – JavaScript, Angular and UX/UI

  • A Leader / Entrepreneur spirit
  • Fast and Agile Environment – quick learner
  • Willingness to learn and work on Latest technology

Job description

 Key Responsibility:

You will pivotal in the project implementations. Working on a project for the client, you will be one of the key cogs for Client and Development team.

  • You will be the one who brings the design and development team together
  • Working collaboratively with the client on requirement gathering and analysis and with development team on technical design sessions to define the solution
  • Creating, analysing, and validating detailed technical designs
  • Assisting with deployment to Development, Test and Production environments

 Primary Role Responsibilities:

  • An entrepreneur spirit and Great problem-solving skills are key to this role
  • Ability to comprehend the bigger picture and deliver solutions
  • Ability to understand /document client requirement and conduct research to deliver results under high pressure and using new technologies
  • Good team player with confidence and a clear communicator especially while interacting with client and in discussion briefs with technical team
  • Experience and confidence in all core skills including agile development and concepts, cloud computing - AWS, web and mobile development
  • Core technical skills include very strong Angular preferably Angular2, JavaScript, CSS, JSON, common web patterns and web frameworks. Mobile and responsive web design techniques.
  • Usability/UX best practices experience and what it takes to build a great UI
  • “Testers mentality” - A strong ability to deliver a robust code using debugging and testing tools DevTools, JIRA
  • Leadership experience to get the project implemented in time and in scope
  • Professional UX/UI experience, ideally gained in a Web (AngularJS) or Mobile environment

Requirements:

  • At least 7+ years UX/UI experience + Technical JAVA/Angular expertise
  • Agile Development and Testing experience
  • Technical degree qualification preferred
  • AWS Certification – cloud exposure
  • Experience in technical stack - Angular2, ReactJS, MongoDB, AWS, SASS, JQuery, Bootstrap, Ember, SASS

On Offer:

  • Competitive Remuneration
  • International travel (might be even 50% of the time)
  • Leadership experience
  • Flexible work location – including work from home

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  • CBD - Inner West & Eastern Suburbs-CBD - Inner West & Eastern Suburbs

Role Responsibilities:

  • Provide 3rd level Support services for production VMware Enterprise Platforms and customer storage infrastructure
  • Provide technical advice as required for the improvement of VMware Enterprise Platform configurations
  • Install and configure VMware and storage technologies as required
  • Act as escalation point in VMware and NetApp storage matters; Mentor and coach others in these areas
  • Perform onsite maintenance and troubleshooting when required 
  • Participate in resolver groups as part of the problem resolution process
  • Adhere to Incident, Problem and Change Management processes as per ITIL standards and within SLA
  • Provide after hours on-call escalation
  • Root cause analysis to prevent issue re-occurrence
  • Create and ensure technical documentation is current
  • Various reporting, team and client meeting responsibilities and other assistance as required in the provision of customer support excellence

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