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  • Sydney-Sydney
  • Leading IT Consulting & Telco Company with huge client base
  • Fantastic work environment and extensive exposure
  • Expanding organisation – great career opportunity

 

Our client is a renounced and leading IT & Telco Company. They are among the largest fully Accredited Telstra Premium Dealers in Australia. Due to level of success and national expansion, they are in the process of growing their Professional Services ICT division, to up sell to existing clients and to acquire new business.

 

What will you do?

To be successful in this role you will need to

  • Exceptional Customer communication skills (this is very important.)
  • You will be involved in projects from scoping, pre-sales to end-to-end delivery
  • Wide technical experience and strong projects delivery experience

 

Skill / Experience Requirements:

  • Several years of previous experience of working as Newtwork Engineer & extensive proven experience in requirement identifying, scoping, solution design, deploying solutions and delivering winning end-to-end project deployment
  • The Projects Network Engineer candidate should have skills in presales, architecting and deployments.
  • You will have excellent communication skills and present professionally to the clients (can be repeated more than once, its that important)
  • We are looking for someone with significant experience with the following key networking technologies, The technologies include;
  • SDWAN (Meraki, Silver Peak, Velo Cloud) physical and virtual
    • Business policy and associated relevant overlays
    • Policy and endpoint Orchestration
    • Bonding and failover
    • Path conditioning and error correction
    • WAN Opt (where applicable)
  •  Routing and Switching
  • Firewall (Palo Alto, Check Point) physical and virtual
  • It would be highly desirable for the candidate to have certifications for the above
  • Experience with Telstra Programmable Networks, and Telstra Network products for that matter (but not mandatory)
  • Other Desirable project/design and deployment skills:
    • Windows Server (including SQL and Exchange)
    • Cisco routing and switching
    • VMware / Veeam
    • Cloud Migrations
    • Storage solution
    • Experience in Office 365, HPe, AWS, Azure,
    • Wireless solutions development and implementation
    • Security certification
    • Experience with ConnectWise and LabTech
    • Project management knowledge and experience
    • Skype for Business / Lync
    • Knowledge and experience in ITIL

 

How to apply:

ATTENTION! Please make sure you apply ONLY through our website. DO NOT apply for Appetency Recruitment Services jobs anywhere else on the web.

 

Other titles for this role in other organisation might be: Senior Network Engineer, Security Engineer, Deployment Engineer, Project Engineer, Pre-sales engineer, Senior System Engineer, Solutions Architect, Pre-sales Architect, IT Consultant

 

Appetency Recruitment Services @ 03 8560 3750

#HRmanagedservicesSydney #ITrecruitmentspecialistsSydney #bestrecruitmentagencySydney #ITMSPjobsSydney #InformationTechnologyJobsSydney

 

 

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  • Notting Hill-Melbourne

* Managing P&L of the project services division

* Ability to build relationships & Exceeding projects matrices

* Manage multiple simultaneous IT infrastructure and Cloud projects for multiple mid-size customers

Our client is a unique Managed Service Provide with high client satisfaction score. We are looking for individuals who can improve the client satisfaction score even more.

About the role

You will be reporting to the Professional Services Manager who will be accountable for the overall strategy of the Professional Services division.  As the Project Services Manager, you will accountable to ensure that the department is operating in line with the department strategy and you will be accountable for the P&L or achieving the profitability of the department.

Common Requirement:

  • Strong work ethic client engagement, communication and documentation skills
  • Strong project management experience including management of scope, budget, schedule, quality, risk, issues, resources, stakeholders and reporting
  • Strong time management skills to manage multiple simultaneous projects and competing priorities

Role and Responsibilities

  1. Project Management
    • Ensuring transformation projects are delivered timely, within scope and within agreed budget envelope
    • Prepare project plans, including schedule, resources and project deliverables
    • Monitor and control each phase and steps of project implementation
    • Identify and report project issues and project risks to the relevant individuals
    • Find solutions to mitigate and/or minimise project risks and other issues
    • Managing the status reporting for allocated transformation projects
    • Identifying and driving continuous process improvements and business re-engineering opportunities to ensure the projects team is operating at best practice
    • You will be dealing with projects/solutions such as:
      • On-premise services – all onsite infrastructure solutions and devices
      • Cloud Services –Microsoft Azure, Office 365 and cloud migration projects
      • Infrastructure rollout projects such as Active Directory and Exchange Server upgrades and deployments, Archiving, SAN deployments, VMware upgrades and deployments, Veeam, Anti-Virus, Site relocations, cloud migrations, server migrations, Office365 migrations, Azure migration, desktops, etc
      • Network rollout projects such as ADSL, Fibre Network turn ups and troubleshooting, LAN Cabling, VLAN's, WLAN, SD-WAN, MPLS 
      • Security rollout projects such as Firewall such as CISCO Meraki, SonicWall, etc
      • Backup rollout projects such as configuring Veeam, Datto, cloud backup solutions
  2. Department Management
    • Ensure department delivers the required profitability by ensuring the required level of resources ulitisation
    • Managing day-to-day operations and people aspect of the business
    • Removing impediments for the team to ensure the projects team is focused on delivering projects and achieving required utilisation levels
    • Ensure sufficient advance scheduling of projects else reporting the utilisation and risk of impact on P&L to management
    • Ensuring profitability of the department
    • Ensuring required communication to the customers
    • Building PM and project delivery capability of the organisation

 Experience Requirements:

  • Excellent client service skills, communication skills and documentation skillset
  • Approach and behaviour to deliver projects collaboratively, understanding the value of "one team".
  • Strong written and oral communication skills.
  • Experience delivering IT projects, through all life-cycle phases
  • Ability to handle client discussions & solutions
  • Knowledge of ConnectWise (PSA) preferably
  • Deep understanding of project management methodologies, tools and principles

 Qualification:

  • A minimum of 3-5 years work experience leading and managing delivery of IT projects preferably ICT infrastructure projects
  • Tertiary qualification and Project Management certification.
  • Previous experience as an Infrastructure Project Engineer and relevant industry certifications MCITP, MCSE, VCP, CCNA, Datto shall be highly regarded
  • Australian Permanent Resident or Citizen

On Offer:

  • Full time role + Competitive Remuneration
  • Great culture
  • Opportunity to work with a happy team and business

How to apply

  • If you are on our website then please apply using the “Apply Now” button below
  • If you are NOT on our website then please apply via the link: https://www.appetencyrecruitment.com.au/38819035/information-technology-business-jobs/project-services-manager-notting-hill.php

Other titles for this role in other organisation might be: Project Manager, Program Manager, Projects Department Manager, Senior Project Coordinator, ICT Infrastructure rollout manager

Appetency Recruitment Services @ 03 8560 3750

#HRmanagedservices #ITmanagedservicesrecruitmentspecialists #bestrecruitmentasaservice #ITMSPjobs #ITInfrastructureJobs #InformationTechnologyJobsMelbourne

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  • Melbourne-Melbourne East
  • Leading IT Consulting & Telco Company with huge client base
  • Fantastic work environment and extensive exposure
  • Expanding organisation – great career opportunity

 

Our client is a renounced and leading IT & Telco Company. They are among the largest fully Accredited Telstra Premium Dealers in Australia. Due to level of success and national expansion, they are in the process of growing their Professional Services ICT division, to up sell to existing clients and to acquire new business.

 

What will you do?

To be successful in this role you will need to

  • Exceptional Customer communication skills (this is very important.)
  • You will be involved in projects from scoping, pre-sales to end-to-end delivery
  • Wide technical experience and strong projects delivery experience

 

Skill / Experience Requirements:

  • Several years of previous experience of working as Newtwork Engineer & extensive proven experience in requirement identifying, scoping, solution design, deploying solutions and delivering winning end-to-end project deployment
  • The Projects Network Engineer candidate should have skills in presales, architecting and deployments.
  • You will have excellent communication skills and present professionally to the clients (can be repeated more than once, its that important)
  • We are looking for someone with significant experience with the following key networking technologies, The technologies include;
  • SDWAN (Meraki, Silver Peak, Velo Cloud) physical and virtual
    • Business policy and associated relevant overlays
    • Policy and endpoint Orchestration
    • Bonding and failover
    • Path conditioning and error correction
    • WAN Opt (where applicable)
  •  Routing and Switching
  • Firewall (Palo Alto, Check Point) physical and virtual
  • It would be highly desirable for the candidate to have certifications for the above
  • Experience with Telstra Programmable Networks, and Telstra Network products for that matter (but not mandatory)
  • Other Desirable project/design and deployment skills:
    • Windows Server (including SQL and Exchange)
    • Cisco routing and switching
    • VMware / Veeam
    • Cloud Migrations
    • Storage solution
    • Experience in Office 365, HPe, AWS, Azure,
    • Wireless solutions development and implementation
    • Security certification
    • Experience with ConnectWise and LabTech
    • Project management knowledge and experience
    • Skype for Business / Lync
    • Knowledge and experience in ITIL

 

How to apply:

ATTENTION! Please make sure you apply ONLY through our website. DO NOT apply for Appetency Recruitment Services jobs anywhere else on the web.

  • If you are on our website then please apply using the “Apply Now” button below
  • If you are NOT on our website then please apply via the link: https://www.appetencyrecruitment.com.au/21450186/information-technology-jobs/senior-project-network-engineer-box-hill.php

 

Other titles for this role in other organisation might be: Senior Network Engineer, Security Engineer, Deployment Engineer, Project Engineer, Pre-sales engineer, Senior System Engineer, Solutions Architect, Pre-sales Architect, IT Consultant

 

Appetency Recruitment Services @ 03 8560 3750

#HRmanagedservices #ITmanagedservicesrecruitmentspecialists #bestrecruitmentasaservice #ITMSPjobs #InformationTechnologyJobsMelbourne

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  • Box Hill-Box Hill
  • MUST HAVE Significant cloud, server, virtualisation, exchange, Office365 experience, SAN configuration 
  • Great work culture, team, salary & environment
  • Senior most escalation engineer roles within Projects teams

Job description

Our client is a winning Managed Services Provider. The company is among the most renowned Telstra Partner. You will find a great office, team, and environment to work with our client.

As a L3 System Engineer, you will be dealing with small, medium and enterprise client. You shall be part of the Project Services (most likely) or Managed Services Team depending on the business requirement and your expertise. 

 Key Responsibility & Must haves:

You will pivotal in the implementations and ensure 100% client satisfaction. You will be the one who will be the face of the organization, thus you need

  • Great communication and client handling skills
  • Empathy and ability to listen to customer and understand the business criticality of your job for our client
  • Accountability – ability to take 100% accountability for the project/delivery & deliver customer satisfying results independently

 Primary Role Responsibilities:

Ability to scope and deliver projects End-to-End across a wide array of technologies

Ability to manage any project and/or task single handledly

Exceptional client engagement skills

You must be capable of delivering projects such as New Office Setup, Relocation, on-premise to cloud migration, etc without supervision and guidance. 

  • Active Directory: setup new users in Active Directory, modify file/folder security permissions, Modify user security permissions - it will be good if you have experience in implementing trust policies in a multi-forrest enviornment
  • Microsoft Server incl: setting up any windows servers - AD, print, file, exchange, etc from scratch (implemenet a rack & stack project) 
  • Virtualization - HyperV or VMWare: very proficient in documenting the required configurations and building VMs
  • SAN storage: configuring and setting up SANs from scratch, troubleshooting & supporting SAN related issues
  • Microsoft Azure: configuring & supporting cloud servers and networking
  • VLAN/WLAN: Good understanding of VLAN/WLAN principals and ability to set up VLAN/WLANs
  • Microsoft Exchange incl: new mailbox setups, redirect of email addresses, granting users access to mailboxes
  • Office 365/Hosted Exchange incl: same as Exchange below + setup new itenancy, licensing, migrations
  • Backup Software (like Shadow Protect) for daily monitoring and file recovery
  • Sharepoint Online: Intranet, document libraries
  • Networking: routing, subnets, DHCP, DNS (CCNA)
  • Internet troubleshooting incl: initial diagnosis and escalation to ISP
  • Firewalls: Set up firewall policies to block/allow traffic in and out of networks

Education & Experience:

  • At-least 8+ years’ experience in an IT services position 
  • Tertiary education, ideally a university bachelors’ degree (in any field)
  • Completed multiple certifications especially MCSE Certification
  • Experience on Telstra Cloud Services and/or with other Telstra partners shall be highly regarded
  • A valid driver's license and own vehicle to travel to clients’ sites
  • Proven ability to build strong relationships with clients
  • The right to work in Australia.

On Offer:

  • Full time role + Competitive Remuneration
  • Great culture
  • Leadership and growth potential

 

How to apply

ATTENTION! Please make sure you apply ONLY through our website. DO NOT apply for Appetency Recruitment Services jobs anywhere else on the web.

 

Other titles for this role in other organisation might be: Senior Projects Engineer, Senior Professional Services Engineer, Senior Consultant, Senior L3 Systems Engineer, Senior System Engineer, Client Infrastructure Consultant, Infrastructure Subject Matter Expert, Cloud Engineer, Solution Architect, IT Administrator, IT Manager, IT Consultant, Infrastructure Manager, Cloud Expert, Infrastructure Architect

 

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  • South Melbourne-South Melbourne
  • Full time Permanent position
  • Great learning + growth potential

Our client is a multi-award winning and very well renowned company. The company is among the fastest growing companies and expanding the team to fulfil its growth and we need people who have wide technical skills and can help deliver high level of customer service. 

Key Must Haves:

  • Excellent communication and interpersonal skills with a demonstrated ability to influence stakeholders in a positive manner
  • Empathy and ability to listen to the clients and understand the business criticality of your job for our client

Key Responsibility:

The Sales Support representative will primarily work with Account and Business Development Executives to achieve the company’s Sales/growth objectives, through determining new business opportunities with potential customers and identifying opportunities from existing clients based on current and new strategic plans.

They will also prepare reports, maintain accurate and complete customer account information, and determine pricing quotes for customers. The Sales Support representative will respond to customer enquiries and address these in a professional and timely manner, manage change requests for customer accounts, ensure consistency, accuracy of customer account deliverables, meet customer satisfaction by providing high quality service, provide daily support of business operations to customers, identify business initiatives and improvements.

The Inside Sales Representative will be expected to carry out adhoc duties/tasks as requested by the relevant manager, adopt a can-do attitude and strong work ethic. This position is based at Melbourne office and involves extensive client contact and requires professional presentation, communication, commercial acumen and customer service skills.

Responsibilities include:

  1. Meet internal stakeholder satisfaction (on the job and biannual performance feedback)
  2. Meet external client satisfaction levels (via solicited and unsolicited feedback)
  3. Accuracy and timeliness.
  4. Client Support :
    • Respond to and address client queries on a daily basis
    • Assist with negotiating contract renewals and extensions as delegated
    • Formulate strong and productive client relationships with key individuals
    • In collaboration with BDE’s and Account Executives gather information on, qualify and understand clients’ business challenges
    • Be accountable and provide a suitable level of support to clients
    • Respond to clients escalations as instructed by the relevant Executive/Manager
    • Act as the conduit between the Client and Company’s Engineering team to appease/manage client concerns
    • Work with Accounts to ensure invoices are correct prior to end of month billing
    • Assist with resolving outstanding debts and payment disputes with clients
  5. Sales Support:
    • As instructed, identify new business opportunities through discovery phase (existing and new clients)
    • Liaise with offshore and internal sales team representatives regarding prospective and existing clients
    • Uphold Company’s values and act as a brand ambassador
    • Assist BDE and Account Executives with proposal preparation
    • Assist with digital marketing activities, research and report relevant data to management
    • Contribute to ideas at team meetings that aid the organisation’s growth goals
    • Attend industry events acting as ambassador of the business
  6. Internal Relationship Management :
    • Attend relevant sales and/or management meetings and report on activities as required
    • Effectively collaborate with other managers and staff on broader business matters
    • Share knowledge and follow Company policies and procedures
    • Assist with adhoc requirements as/when requested by your reporting Manager or MD
    • Abide by the company’s core values – Pride, Honesty and Improvement when interacting with all internal and external contacts.

Requirements:

  • Minimum of 2 years in Account / Sales roles
  • Minimum of 2 years’ experience in MSP environment
  • Industry-wide knowledge in IT products and services.
  • A passion for providing exceptional customer service
  • Drive and motivation to develop a career in sales
  • Ability to build relationships with people at all levels
  • Well-groomed and personally presented
  • Stakeholder liaison skills
  • Self-Starter; Organized; Problem-Solver; Detail-Oriented
  • Solution selling skills and commercial acumen
  • Client service focus
  • Professional communication and presentation skills
  • Work under pressure in a fast-paced, time sensitive environment with shifting priorities and multiple deadlines
  • Time management skills, outcomes and deadlines focus
  • Work under supervision and building good working relationships with others
  • Integrity, respect for rules, regulations and policies
  • Researching and design skills

To be eligible to apply, you must meet the following criteria:

  • Australian Citizenship or Australian Permanent Residency status
  • Current Resume and Proof of residency or citizenship to your application
  • Degree qualified or Other certifications or relevant level of education

On Offer:

  • Full time role + Competitive Remuneration
  • Great culture
  • Great learning and growth potential
  • A career path for the right candidate

How to apply:

If you on our website, apply using the link below

If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/a06d943e/sales-and-marketing-jobs/sales-support-south-melbourne.php

Other titles for this role in other organisation might be: Inside Sales Consultant, t, Hardware Sales, IT Sales, Sales Support, Hardware presales 
Appetency Recruitment Services @ 0385603750

 

 

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  • Melbourne-St Kilda Road
  • Automation and Continuous improvement focus role
  • Fantastic Work Environment
  • Expanding organisation – great career opportunity

 

Our client is a renounced and leading Managed Service Provide with wide variety of clients from Enterprise to SME space in various sectors such as government, private corporations.

 

Role:

 The Operations Engineer resides within the Managed Services Team and will be required to execute daily preventative maintenance activities whilst, responding to incoming events detected by our monitoring tools. The successful candidate will act as an escalation point for the Level 2 service desk and provide strategic direction to management in relation to recurring events and risks within Client environments. There will be a strong focus on service improvement through automation and scripting.

 

The position also involves the following:

  • Executing daily operational activities including infrastructure health checks
  • Executing scheduled maintenance activities
  • In-depth technical analysis of events to identify root cause and prevent repeat service downtime
  • Transitioning new clients and assessing client-specific trends and requirements with the aim to reduce events over time
  • Scheduled Patch and Back Up management
  • Automation and Scripting
  • Responsible for Change Management tasks
  • Developing and compiling operational reports/dashboards
  • Producing procedural documentation
  • Participating in a rotating on call roster (after hours)

 

Key Accountabilities

  • Customer infrastructure (Minimum 99% availability)
  • Patch and Back up management (100% completion)
  • Automation and Scripting (Minimum 3 per quarter)

 

Key Result Area

  • Customer systems are healthy and available

 

Skills

  • Proven skills in Automation and Scripting
  • Proven skills using Monitoring Tools
  • Ability to articulate technical information in a user-friendly manner
  • Excellent prioritisation and time management skills
  • Highly developed analytical and problem solving skills

 

Required Qualifications

  • Microsoft Certified Solutions Expert (MCSE)
  • VMWare Certified Professional
  • Citrix Certified Associate – Virtualisation (CCA-V)
  • Network Certification (CCNA)
  • ITIL Foundation Certificate
  • Tertiary qualifications in an IT or related discipline

 

Experience

  • Minimum 4 years’ experience within a Managed Services environment, supporting multiple Customers
  • Experience troubleshooting various storage and back up technologies
  • Proven experience supporting server and network infrastructure
  • Experience in using an ERP system
  • Kaseya VSA/KNM
  • Sciencelogic

 

 

What is on offer:

  • Base Salary + super + OTE
  • Permanent position
  • Excellent client engagement role
  • Excellent office & culture - where people enjoy their job, and always learn a lot

How to apply:

 

  • If you on our website, apply below
  • If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/17bd202a/information-technology-jobs/infrastructure-operations-manager-devops-noc-st-kilda-road.php

 

Other titles for this role in other organisation might be: Senior System Engineer, IT Consultant, Subject Matter Expert, Cloud Specialist, Infrastructure Specialist, Principal Solutions Expert, Main Engineer, Senior Engineer, IT Manager, Senior System Administrator, Senior Consultant, NOC Engineer, Powershall Expert, Infrastructure automation expert, Infrastructure DevOps Engineer

 

Appetency Recruitment Services @ 03 8560 3750

 

 

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  • Notting Hill-Forrest Hill

 

  • Client management role with a focus on technical space
  • Fantastic Work Environment – a unique career opportunity

 

Our client is a unique Managed Service Provide with high client satisfaction score. We are looking for individuals who can improve the client satisfaction score even more.

 

Role:

  • This role is responsible for technical alignment (identification and remediation) to reduce client incidents/tickets and the time spent doing them.
  • Technical client-facing field role.
  • Managing a portfolio of approximately 20 clients as an onsite technical resource (normally will visit one client per day).
  • Truly proactive and is closely aligned with ITIL Problem Management.
  • Identify risks and sales opportunities to feed them back into our delivery model.
  • You will be required to have your own reliable vehicle (Vehicle Allowance / Reimbursements will be provided as per Vehicle and Travel Policies).

 

Skills:

  • MS Windows Server Administration
  • Exchange Server / Exchange Online / Office 365
  • SQL Server Administration
  • Hyper-V & VMWare Administration
  • Networking Skills (Routing / NAT / VLAN)
  • Troubleshooting skills across multiple technologies
  • Desktop Support

 

Requirements:

  • Charismatic and well dressed.
  • Ability to genuinely connect with, understand, and help people.
  • Attention to detail and a pride in the quality of work.
  • A strong desire & motivation to grow and develop.
  • A good sense of humour.
  • ITIL knowledge or certification (desired).
  • Demonstrated academic ability in the IT industry (TAFE or Univ. Qualification)
  • Minimum 5 years experience in a Service Desk / Incident Management Role.
  • Experience with a ticketing system for job management (ours is ConnectWise).
  • Australian Permanent Resident.
  • Strong table tennis skills (not strictly essential, but nice to have!)

  

What is on offer:

  • Base Salary + Super + Car allowance’
  • Permanent position
  • Excellent client engagement role
  • Excellent office & culture -where people enjoy their job, and always learn a lot

How to apply:

  • If you on our website, apply below
  • If you are NOT on our website, please apply on the link:  https://www.appetencyrecruitment.com.au/715b8cdc/information-technology-jobs/it-manager-notting-hill.php

 

Other titles for this role in other organisation might be: Field Engineer, On-site Engineer, Senior L2 Engineer, L2/L3 Engineer, Technical Account Manager, Junior Client Manager, Senior IT Support, Client Site Engineer, Technical Relationship Manager, etc. 

 

Appetency Recruitment Services @ 03 8560 3750

 

 

 

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  • Melbourne-Notting Hill
  • Fantastic Work Environment & Team
  • High customer satisfaction driven environment 
  • South Eastern - Eastern suburb location

Our client is a unique Managed Service Provide with high client satisfaction score. We are looking for individuals who can improve the client satisfaction score even more.

Role:

  • Support users with all kind of technical issues
  • Ensure high level to customer engagement and satisfaction
  • Provide technical support to non-technical end users in a user-friendly language 
  • This role is responsible for technical alignment (identification and remediation) to reduce client incidents/tickets and the time spent doing them.
  • Truly proactive and is closely aligned with ITIL Problem Management

 

Skills:

  • MS Windows Server Administration
  • Exchange Server / Exchange Online / Office 365
  • SQL Server Administration
  • Hyper-V & VMWare Administration
  • Networking Skills (Routing / NAT / VLAN)
  • Troubleshooting skills across multiple technologies
  • Desktop Support

 

Requirements:

  • Charismatic 
  • Ability to genuinely connect with, understand, and help people.
  • Attention to detail and a pride in the quality of work.
  • A strong desire & motivation to grow and develop.
  • A good sense of humour.
  • ITIL knowledge or certification (desired).
  • Demonstrated academic ability in the IT industry (TAFE or Univ. Qualification)
  • Minimum 5 years experience in a Service Desk / Incident Management Role.
  • Experience with a ticketing system for job management (ideally ConnectWise).
  • Australian Citizen or  Permanent Resident 
  • Strong table tennis skills (not strictly essential, but nice to have!)
  • Relevant industry certifications (prefered)

  

What is on offer:

  • Base Salary + Super 
  • Permanent position
  • Excellent client engagement role
  • Excellent office & culture -where people enjoy their job, and always learn a lot

How to apply:

 

Other titles for this role in other organisation might be: Field Engineer, On-site Engineer, Senior L2 Engineer, L2/L3 Engineer, Service Desk Analyst, IT Technician, Support Engineer, End User Support Engineer

 

Appetency Recruitment Services @ 03 8560 3750

 

 

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  • Melbourne-South East Suburb
  • Technically strong and able to deliver projects
  • Ability to build relationships & Exceeding projects matrices
  • IT infrastructure and Cloud Services for Small, Medium to Large organisation client base

The role requires you to be technical, projects & customer champion. You should be able to speak the customer's language as your own and deliver technical solutions inline with the solution design.

Common Requirement:

  • Strong work ethic and time management skills
  • Strong Accountability – ability to take accountability & deliver technical solution in line with the solution design
  • Strong client engagement, communication and documentation skills

The (Senior) Project Engineer will be highest escalation point implementation engineers in the team. You will work within a team demonstrating their proven technical, project delivery and superior customer service skills.  It is important that the Senior Project Engineer remains productive and completes jobs within their allocated budget, to a high level of quality which is expected by the clients.

 

Job tasks and responsibilities

  • You will be dealing with projects/solutions such as:
    • On-premise services – deploying all onsite infrastructure solutions and devices
    • Cloud Services – Primarily Microsoft Azure, Office 365 and proven exp. on migration projects essential
    • Delivering infrastructure projects autonomously and/or within a team (Active Directory and Exchange Server upgrades and deployments, Archiving, SAN deployments, VMware upgrades and deployments, Veeam, Anti-Virus, Site relocations, cloud migrations, server migrations, Office365 migrations, Azure migration etc) 
    • Networking – ADSL, Fibre Network turn ups and troubleshooting, LAN Cabling, VLAN's, WLAN, SD-WAN, MPLS 
    • Security – Firewall such as CISCO Meraki, SonicWall, etc
    • Backup – configuring Veeam, Datto, cloud backup solutions
  • Ensure that all internal and external stakeholders are kept up to date with the status of deliverables and disruptions at all times before, during and after a job until relevant signoff has been achieved.
  • Maintain a consistent high standard of professional interaction both over the phone, on email or face to face with clients.
  • Ensure that billable jobs are completed within budget and that any potential overruns are communicated to your manager/clients as soon as they are identified.
  • You might also be occasionally required to high level IT issues escalated by helpdesk in a timely and professional manner
  • Identify and contribute ideas to increase the overall team efficiencies and reduce client reactive noise (tickets per endpoint & reactive hours per endpoint) - Validating and assisting in the maintenance of the client’s risk and issues registers
  • Provide leadership and mentoring to junior members of the team by looking for opportunities to encourage and build others 

 

Education & Experience Requirements:

  • Excellent client service skills, communication skills and documentation skillset
  • At-least 5+ years' projects experience in a MSP environment deploying infrastructure solutions (Systems, Cloud, Storage, Virtualisation, Backup, Network) 
  • Experience in multi-server, multi-site, multi-domain environments  
  • Ability to handle client discussions & solutions
  • Project Management skills/experience shall be looked upon favourably
  • Tertiary qualification and relevant industry certifications MCITP, MCSE, VCP, CCNA, Datto
  • Strong Experience (and preferably certifications) in VMware, Microsoft Server Suite of products.  
  • Must have a full Driver's License and their own car to attend client sites 
  • Knowledge of ConnectWise (PSA) preferably
  • Continually grow and further personal development and education.

 

On Offer:

  • Full time role + Competitive Remuneration
  • Great culture
  • Learning and growth potential

 

How to apply

Other titles for this role in other organisation might be: Senior Consultant, Cloud Engineer, Senior Engineer, Projects Engineer, Pre-sales consultant, Client Solutions Consultant, System Engineer, Senior Systems Engineer, Systems Consultant

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  • Melbourne-Notting Hill
  • Projects focused Permanent role in South East Suburbs
  • Ability to build relationships & Exceeding projects matrices
  • IT infrastructure and Cloud Services for Small, Medium organisation client base

 

Our client is a leading and unique Managed Service Provider with a high client satisfaction score. We are looking for individuals who can improve the client satisfaction score even more.

Role:

The role of the Professional Services Engineer is to deliver billable project services. You should be able to speak the customers language as your own and deliver technical solutions in line with the solution design.

You will be assisting (Senior) Project Engineers and/or projects team and/or Senior members in the projects team to deliver projects such as roll-out, relocations, etc. You will work within a team demonstrating their proven technical, project delivery and superior customer service skills.  It is important that the Professional Services Engineer remains productive and completes jobs within their allocated budget, to a high level of quality that is expected from them by the clients and the team.

Job tasks and responsibilities

  • Manage day to day operations of individual work queue; working with Professional Services Manager to adequate manage forward scheduled workload
  • Adherence to Professional Services department deployment and documentation standards
  • Achievement of agreed Professional Services Engineer KPIs
  • Deliver the following  remote and onsite deployments (and not limited to):
    • End user devices (i.e. desktops, laptops, thin clients)
    • Printer devices
    • Backup solutions
    • Centralised services (i.e. SSL/domain renewals)
    • Technical client on-boarding
    • Post-project end user support
    • Adhoc firewall and network devices deployment
  • You may also be involved in
    • Server builds (i.e. physical assembly, base operating system installations)
    • Networking solutions (i.e. basic switch/firewall/wireless)
    • Mailbox/Office365 migrations
  • Participate in the development and continuous improvement of deployment and documentation standard

 

Education & Experience Requirements:

  • Exceptional client satisfaction mindset
  • At-least 3 years' MSP experience in Senior L2 capacity and with some exposure in Projects
  • Excellent client service skills, communication skills and documentation skill set
  • Tertiary qualification and Industry certification– IT, Engineering Degree, or equivalent experience. MCITP, MCSE, VCP, CCNA, Datto
  • Strong Experience (and preferably certifications) in VMware, Microsoft Server Suite of products and experience supporting system infrastructure (Systems, Cloud, Backup, Virtualisation and basic networking) 
  • Must have a full Driver's License and their own car to attend client sites 
  • Preferably knowledge of tools ConnectWise (PSA), Datto, IT Glue (not mandatory) 

 

On Offer:

  • Full time role + Competitive Remuneration
  • Great culture
  • Learning and growth potential

 

How to apply

 

Other titles for this role in other organisation might be: Junior Projects Engineer, Senior L2 Support Engineer, Senior Managed Services Consultant, Desktop Specialist, Rollout Specialist, Field Engineer, Managed IT Operations Engineer, System Engineer

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