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  • Melbourne-Port Melbourne
  • Opportunity for 2 x Engineer L3 role on service and field services
  • Opportunity to contribute to the business
  • Opportunity to implement projects and Account Manage the client

Our client a small but established Managed Service Provider. The MSP has many clients that they have been servicing over more than 2 decades. The organization is going through a cultural change from reactive to proactive and is looking for Senior Engineer who would not only act as the technical go to people in the organization but also is commercially aware to make sure that only right solution is implemented for the customers.

About the role

Catering to small and medium enterprises throughout Melbourne, you will be motivated to solution to customer problem in a timely manner while helping the company with the cultural change. You will be an ambitious Senior Support Engineer / System Engineer with highly developed communication and interpersonal skills.

Role and Responsibilities:

The role will require you to provide both remote and on-site support to our customer base. Other elements of the role include:

  • Minimum of 4 years working in an MSP Support environment
  • Experience supporting multiple clients
  • Experience acting as the technical L3 escalation engineer in a MSP environment
  • Acting as the customers point of contact and escalation point
  • Work with a ticket based system, managing your own tasks and incidents
  • Deal with escalations from level one and level two technicians
  • Contribute in improving the business by assisting with developing new processes
  • Identify improvement opportunities to help deliver high quality service
  • Complete project based work when required
  • Knowledge of the following:
    • Office 365 Admin / Migrations
    • Azure
    • Exchange Server
    • Veeam
    • Watchguard / Fortinet
    • MS Teams
    • Ticketing and Documentation Systems
    • RMM Exposure

 

 Experience and Skills Requirements:

  • Generalist System engineer experience with Atleast 4+ years MSP experience
  • Ability to multitask and deal with multiple customers in varying IT capability
  • Have outstanding customer service skills.
  • IT Certifications / Degree / Diploma preferred
  • Experience acting as L2 and L3 escalation point for the service desk, field work
  • Experience with project work shall be highly regarded
  • Overall support experience across Microsoft 365, Windows Server, Active Directory and Exchange server, TCP/IP + DNS + DHCP and Azure knowledge
  • Excellent communication customer service skills
  • Full Australian Driver’s License and own car

On Offer:

  • Competitive Remuneration
  • Permanent position
  • Good working environment providing a long term career

How to apply

ATTENTION! Please make sure you apply ONLY through our website. DO NOT apply for Appetency Recruitment Services jobs anywhere else on the web.

  • If you are on our website then please apply using the “Apply Now” button below
  • If you are NOT on our website then please visit our website to apply or apply via the link: https://www.appetencyrecruitment.com.au/d167c06b/information-technology-jobs/level-3-system-engineer-port-melbourne.php

Other titles for this role in other organisation might be: Level 3 Engineer, Senior Service Desk Engineer, Senior System Support, Level 3 Technician, Support Engineer, Senior System Engineer, Systems Engineer, System Engineer, L3 Managed Services Engineer, Level 3 Operations Engineer, L3 Engineer, NOC Engineer, Project Engineer, Senior Escalation Engineer, Technical Consultant, Infrastructure Engineer, Cloud Engineer

 

Appetency Recruitment Service @ 03 8560 3750

Joy of Success | IT & Digital Recruitment Specialists | Melbourne | Sydney

#ITMSPjobs | #ITInfrastructureJobs | #InformationTechnologyJobsMelbourne | #InformationTechnologyJobsMelbourne

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  • Melbourne-Collingwood
  • Leading a local, interstate and international service desk team of nearly 20 techs
  • Leader who knows how to build & improve the performance of centralised MSP service desk operations
  • Contribute to building and enhancing the culture of the MSP organisation

 

Our client an established, successful Managed Service Provider to small and medium enterprises throughout Australia. They offer our clients a range of services including 24 hour service desk, network monitoring, telephony and WAN solutions, private and public based cloud based solutions and other project based works. 

 

About the role

We are looking for a strong people’s leader with highly developed communication, interpersonal and people development skills. You will lead to a team of 18 Melbourne and Sydney based service desk techs and a small offshore team. Thus, you should be a leader who can influence techs and measure, motivate a tech team.

 

Role and Responsibilities:

The role will require you work with other managers in the business to ensure prompt responses to customers requests, project requests and sales/account management teams’ request.

Customer service is a key element of this role as there will be times where you will deal directly with key stakeholders. Key responsibilities of the role include:

  • Lead a team and build a high performance service desk
  • Analyse service desk data and identify initiatives to improve the service desk and customer environments
  • Managing, coaching and mentoring the service desk team
  • Management of the overseas service desk (they have a manager however are part of our team and need to adhere to our processes and procedures)
  • End-to-end management of  service desk activities;
  • Scheduling of onsite visits;
  • Working with the service desk team, client management team and the end customer to resolve incidents, requests and respond to system and security events;
  • Managing the escalation of all major issues;
  • Managing the relationship between Service desk and other internal teams ;
  • Measure and improve staff satisfaction within the IT service desk;
  • Measure and improve client satisfaction with the service desk;
  • Responsible for documenting and improving IT service desk policies, processes, procedures and collateral
  • Having an understanding of ITIL framework and implementing the relevant processes and procedures

 

Experience and Skills Requirements:

  • Customer focused and able to multitask and deal with customers of varying IT capability.
  • Atleast 5+ years MSP experience leading service desk and service delivery mandatory
  • Strong understanding of managing and improving centralized MSP service desk operations
  • Experience with managing project work shall be highly regarded
  • Strong generic IT understanding across IT infrastructure such as Windows Server, Active Directory and Exchange server
  • Experienced with understanding and producing customer facing service desk reports
  • Experience reporting service desk stats to the leadership team shall be highly regarded
  • Strong service delivery and ITIL knowledge
  • Excellent communication customer service skills
  • Full Australian Driver’s License and own car

 

On Offer:

  • Competitive Remuneration
  • Permanent position
  • Excellent office & culture -where people enjoy their job, and always learn a lot

 

How to apply

ATTENTION! Please make sure you apply ONLY through our website. DO NOT apply for Appetency Recruitment Services jobs anywhere else on the web.

Other titles for this role in other organisation might be: Service Desk Manager, Service Delivery Manager, Service Desk Team lead, Service Manager

 

Appetency Recruitment Services @ 03 8560 3750

#ITMSPjobs | #ITInfrastructureJobs | #InformationTechnologyJobsMelbourne | #HRmanagedservices Joy of Success | IT & Digital Recruitment Specialists

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  • Melbourne-Spotswood
  • High exposure role in a start up consulting organisation
  • Gain wide technical and consulting exposure across infrastructure & implementation
  • Projects based role providing immense opportunity to learn and grow

Our client is a start up IT consulting and Advisory providing consulting and solutions across cloud, application rollout, IT transformation, and IT advisory to small to medium organisations.

 

About the role

You shall be a part of a start up team of 3 at this moment that would be expanded to around 6 in about 1-2 years time. We are looking for a dynamic young person whom has immense interest in IT, is a self-starter and wants to learn and grow.

The MD in the business are looking for someone whom the seniors can mentor and grow but still someone who has a strong sense of self learning, capability building and problem solving.

 

Role and Responsibilities:

This is a consulting role. The company does not provide IT support thus you will not be answering calls on a service desk in this role. The company provides consulting services to companies thus you many be working directly at the client site tasked with implementing the projects in consultation with the client and guidance from the seniors.

The nature of expects to work across all of these areas:

  • Willing to take on all sorts of challenges, chasing the broad experience of a Level 1/Level 2/Level 3 role, with some account management
  • Broad experience in traditional Microsoft technology e.g.
    • Windows 7/8/10
    • Windows Server 2012/2012R2/2016/2019 + server roles/apps such as File, Print, DHCP, DNS, RDS
    • Exchange Servers, SQL Servers, SharePoint Servers
  • Broad experience in Microsoft 365 and Azure e.g.
    • Azure AD and Azure AD DS
    • Exchange Online
    • SharePoint Online and Microsoft Teams
    • Endpoint Manager (Intune)
    • Azure Virtual Machines
    • Azure / Windows Virtual Desktop
    • Storage Containers, Networks etc.
  • IT transformation projects e.g.
    • Software rollouts such as CRM implementation
    • User access discovery and implementation
    • Configuring software inline with client’s requirements
  • Strong information-seeking skills and ability to learn and discover using best-practices
  • Passionate about driving outcomes for customers and seeing through a project or task

 

Experience and Skills Requirements:

  • Previous 1 – 4 years exposure in building and deploying servers (from ESX onwards), cloud infrastructure, cloud servers, databases, website development, L2 IT support, scripting, etc
  • Excellent written and verbal communication
  • Previous exposure of working in sales (IT or electronics) during or after University dates shall be highly regarded
  • Ability to manage multiple stakeholders in a fast-paced environment
  • Strong analytical skills
  • Broad understanding of technology concepts and themes across applications, infrastructure, cloud, cyber security, digital transformation, IT services, data and telephony
  • Strong network and relationships with industry professionals (preferable)
  • Experience with agile/scrum and waterfall development methodologies (desirable)
  • Experience within an IT service provider (desirable)
  • Experience with CRM and database systems (desirable)
  • Experience and strong interest in Powershell or automation (desireable)

 

What is On Offer:

  • An opportunity to learn and grow immensely
  • Build a consulting career not an IT support career
  • Permanent role with salary around $60K +super

 

How to apply

ATTENTION! Please make sure you apply ONLY through our website. DO NOT apply for Appetency Recruitment Services jobs anywhere else on the web.

Other titles for this role in other organisation might be: Associate consultant, Junior Consulting Engineer, Junior Consultant, Level 2 Support Engineer, Deployment Engineer, Field Engineer

Appetency Recruitment Service @ 03 8560 3750

Joy of Success | IT & Digital Recruitment Specialists | Melbourne | Sydney

#ITInfrastructureJobs | #InformationTechnologyJobsMelbourne | Why ARS is the best IT & Recruitment agency for candidate | Why ARS is the best IT & Digital Recruitment company for Employer

 

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  • Melbourne-South Melbourne
  • Enterprise MDM support and maintenance experience across multiple clients
  • Opportunity to be coached and step up into MDM solution design & architecture
  • Permanent role with a managed services and Telstra Enterprise partner

Our Client:

Our client is Telstra Enterprise partner and we are looking candidate who is expected to act as a technical escalation point for mobility solutions for external clients (enterprise level clients) by providing a combination of project and BAU support services. 

Common Requirement:

  • Excellent problem identification and technical problem solving skills.
  • Strong problem solving and reasoning skills to gain quick resolutions in a professional and timely manner
  • Strong customer services skills  over the phone support skills

Role and Responsibilities

  • Candidates should have work experience in supporting Enterprise Mobility Management (EMM) and Mobile Device management (MDM) solutions at large scale Enterprise customers.
  • Have proven expertise in supporting, maintaining and troubleshooting MDM systems  setup and end user related issues
  • Address client queries over the phone and resolve their mobile devise related issues
  • Work with the Solution Architect to implement the solutions
  • Network Administration Experience: Firewalls ,Network Infrastructure ,VPN ,DNS
  • Work experience as a systems admin and someone with network engineering background who has a better understanding of security fundamentals.
  • Excellent knowledge of ITIL based Service Management workflow applications like Incident, Problem and requirements management.
  • Experience with Design and implement of simple MDM solutions for the clients will be highly regarded

 

Experience/Skills

  • Work experience as a System Administrator – supporting, maintaining and troubleshooting MDM systems AND Smart Devices (Apple, Android devices like tablet and smart phone, Windows iOS etc
  • Technical experience with AirWatch or Intune (preferred) or other MDM products as MobileIron, XenMobile, Symantec MDM
  • Certification in Airwatch or Intune shall be highly regarded
  • Eagerness to learn and grow
  • Strong understanding of servers & configuration & maintenance shall be hughly regarded: Windows Server 2008 / 2003, Exchange , Active Directory, Web server platforms (IIS, Apache), Linux Forms (Ubuntu, Fedora, Red Hat, Open Suse)
  • Experience with Office365 shall be highly regarded
  • Must have great communication and documentation skills.

What is on offer:

  • Permanent position
  • Excellent client engagement role
  • Competitive remuneration
  • Opportunity to grow into the solution architect role

How to apply:

ATTENTION! Please make sure you apply ONLY through our website. DO NOT apply for Appetency Recruitment Services jobs anywhere else on the web.

 

  • If you are on our website then please apply using the “Apply Now” button below
  • If you are NOT on our website then please visit our website to apply or apply via the link: https://www.appetencyrecruitment.com.au/b8a715c2/information-technology-jobs/enterprise-mobility-support-engineer-south-melbourne.php

 

Other titles for this role in other organisation might be: Mobility support Specialist, MDM support Analyst, System Administrator, System Engineer, Intune Specialist, Airwatch Specialist, Enterprise Mobility Support, Enterprise mobility specialist, Mobility System Engineer, Mobility Support Engineer

 

Appetency Recruitment Services @ 03 8560 3750

#HRmanagedservices | #ITmanagedservicesrecruitmentspecialists | #bestrecruitmentasaservice | #ITMSPjobs | #InformationTechnologyJobsMelbourne

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  • Dandenong South-Dandenong South
  • Software Development & Enhancement role with a Fortune 200 company
  • Permanent role in the Melbourne’s South East suburb
  • Fantastic Work Environment – long term opportunity

Our client is a fortune 200 American company with presence in over 57 countries and with over 48,000 staff worldwide. However, the culture of entrepreneurial ship and shared responsibility is the most attractive benefit of working with this company.

If you are someone who likes ownership and a challenge but for whom culture is really important then this will be great role and place to consider.

About the role

In this role, you'll join an Agile Scrum team responsible for building and working on applications within software products. The Software Developer will participate in all areas of development including design, coding and testing in collaboration with the team.

Role and Responsibilities:

  • Develop and integrate software solutions in response to either identified defects or feature requests, whilst attaining the required quality factors and maintaining the integrity of the software requirements, software design, source code, unit tests and the support tools.
  • Make informed decisions quickly and take ownership for the delivery of their tasks.
  • Collaborate with Product Owners and other team members to help translate business needs into technical requirements and actions.
  • Prepare technical documentation.
  • Develop automated unit tests for applications according to company standards
  • Undertake complex software development tasks without minimal supervision to deliver on commitments.
  • Participation in peer and code reviews as required.
  • Communicate with all members of the software team as required
  • Actively applies the company’s Toolbox in all aspects of role
  • Leads and/or participates in toolbox initiatives where appropriate with a particular focus on PLS as it applies to software development
  • Actively seek and take advantage of internal training opportunities

 Experience and Skills Requirements:

  • Bachelor’s degree or higher, preferably in Computer Science or Engineering related fields
  • Knowledge of various Development Methodologies and Frameworks such as Agile and Scrum
  • Source code development - preferably  Java, Visual C++, C#, SQL
  • Ability to work autonomously and within a team to produce quality results to a defined schedule.
  • Ability to communicate information clearly, both verbal and in written form.
  • The right to work in Australia.

Good to have:

  • Previous experience in developing Construction/Building industry

On Offer:

  • Competitive Remuneration
  • Permanent position
  • Excellent office & culture -where people enjoy their job, and always learn a lot
  • Opportunity to work with Fortune 200 company

How to apply

  • If you are on our website then please apply using the “Apply Now” button below
  • If you are NOT on our website then please apply via the link: https://www.appetencyrecruitment.com.au/3af9b733/information-technology-jobs/software-developer-discovery-road.php

Other titles for this role in other organisation might be:  Front End Developer, Senior Front end Developer, Application Developer, Web Developer, Full Stack developer

Appetency Recruitment Services @ 03 8560 3750

#HRmanagedservices #ITmanagedservicesrecruitmentspecialists #bestrecruitmentasaservice #ITMSPjobs #ITInfrastructureJobs#InformationTechnologyJobsMelbourne

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  • Dandenong South-Dandenong South
  • Software Tester  with a Fortune 200 company
  • Permanent role in the Melbourne’s South East suburb
  • Fantastic Work Environment – long term opportunity

Our client is a fortune 200 American company with presence in over 57 countries and with over 48,000 staff worldwide. However, the culture of entrepreneurial ship and shared responsibility is the most attractive benefit of working with this company.

If you are someone who likes ownership and a challenge but for whom culture is really important then this will be great role and place to consider.

About the role

In this role, you'll join an Agile Scrum team responsible for building and working on applications within software products. The Software Tester will participate in all areas of development including requirement gathering, solution proposal and testing in collaboration with the team, with a main focus on creating, updating and executing tests which are affected by that work.

Role and Responsibilities:

  • Work within an Agile Scrum team to test, and maintain web and desktop-based applications.
  • Aid in gathering and documenting requirements in the form of Agile Epics, User Stories, and tasks.
  • Develop, update, and perform manual and automated tests for applications according to company standards
  • Facilitates or perform random testing of all components to ensure software quality
  • Tasks carried out within authorized guidelines requiring conformity with overall department objectives, relative priorities and necessary cooperation with others within the department.
  • Contribute to the delivery of work programs through the verification and validation activities.
  • Make original contribution or apply new approaches and techniques to the verification and validation of the software applications.
  • Demonstrates company’s values and develop others to become consistent practitioners of the company’s Toolbox.
  • Participation in peer reviews as required.
  • Communicate with all members of the software team as required.
  • Interact with the product management team members to ensure quality outcomes.
  • Actively applies the company’s Toolbox in all aspects of role
  • Leads and/or participates in toolbox initiatives where appropriate with a particular focus on PLS as it applies to software development
  • Actively seek and take advantage of internal training opportunities

 Experience and Skills Requirements:

  • Experience within the building construction industry desirable
  • Understanding of Test Methodologies and when to apply them
  • Ability to understand and document processes and procedures
  • Ability to work autonomously and within a team to produce quality results to a defined schedule.
  • Ability to communicate information clearly, both verbal and in written form.
  • The right to work in Australia.

On Offer:

  • Competitive Remuneration
  • Permanent position
  • Excellent office & culture -where people enjoy their job, and always learn a lot
  • Opportunity to work with Fortune 200 company

How to apply

  • If you are on our website then please apply using the “Apply Now” button below
  • If you are NOT on our website then please apply via the link: https://www.appetencyrecruitment.com.au/7f5b3b22/information-technology-jobs/software-tester-dandenong-south.php

Other titles for this role in other organisation might be:  Software Tester, Senior Software Tester, Tester, Automation tester.

Appetency Recruitment Services @ 03 8560 3750

#HRmanagedservices #ITmanagedservicesrecruitmentspecialists #bestrecruitmentasaservice #ITMSPjobs #ITInfrastructureJobs#InformationTechnologyJobsMelbourne

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  • Melbourne-South East Suburb
  • Software Development & Enhancement role with a Fortune 200 company
  • Permanent role in the Melbourne’s South East suburb
  • Fantastic Work Environment – long term opportunity

Our client is a fortune 200 American company with presence in over 57 countries and with over 48,000 staff worldwide. However, the culture of entrepreneurial ship and shared responsibility is the most attractive benefit of working with this company.

If you are someone who likes ownership and a challenge but for whom culture is really important then this will be great role and place to consider.

 

Role’s Primary Purpose:

You will participate in all areas of development including design, coding and testing in collaboration with the team. You will join an Agile Scrum team responsible for building and working on applications / software products in the building industry.

Breaking the role’s Primary Purpose / responsibilities further, you will be accountable for the following:

  • Develop and integrate software solutions in response to either identified defects or feature requests, whilst attaining the required quality factors and maintaining the integrity of the software requirements, software design, source code, unit tests and the support tools.
  • Collaborate with Product Owners and Software Development Managers to help translate business needs into technical requirements and actions.
  • Prepare software documentation including technical diagrams and manuals on the design, use and operation of the software
  • Develop automated unit tests for applications according to company standards
  • To undertake software engineering tasks without detailed supervision, but with guidance on unusual features, of major assignments.
  • Participation in peer and code reviews as required.
  • Relationships with the software support and product management team members to ensure quality outcomes.

 

Qualifications, skills & experience:

  • Bachelor’s degree or higher, preferably in Computer Science or Engineering related fields
  • Knowledge and proven experience with various Development Methodologies and Frameworks such as Agile and Scrum
  • Source code analysis and development tools used in the Windows environment; i.e.  Visual C++, C#, VB.net, VB6, Fortran, MFC, Bamboo, GIT, Install Shield, OOA/D, SQL, and Win 32 GUI.
  • Be able to identify multiple solutions to complex problems and recommend the most effective course of action.
  • An understanding and a focus on customer (internal and external) needs.
  • Ability to work autonomously and within a team to produce quality results to a defined schedule.
  • Ability to communicate complex information clearly, both verbal and in written form.
  • Demonstrated drive, passion and commitment to achieve results.
  • Natural ability to plan showing good attention to detail, organise and follow through.
  • Ability to manage workload at pressing times or significant events, e.g. month end, software release, etc.
  • Friendly, positive and customer focussed personality.

 

Good to have:

  • Previous experience in developing Construction/Building industry
  • Previous experience in developing 3D design software solutions

 

What is on offer

  • Good salary & culture
  • Permanent long term position
  • Excellent culture & work environment
  • Opportunity to work with Fortune 200 company
  • Loads of other Benefits  

 

How to apply

 

Other titles for this role in other organisation might be: Software Engineer, Senior Software Engineer, C++ Engineer, C++ Software Engineer, VB Development Engineer, Senior C++ Developer, C# Developer

 

 

 

 

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  • Melbourne-South Melbourne
  • Consulting & Projects role with at-least 50% client focussed responsibilities
  • IT infrastructure and Cloud services for Small, Medium to Large organisation
  • Opportunity to be the voice of the customer and company

Our Client:                        

Our client proudly owned Australian, award-winning managed services provider that is growing fast and looking for talent like yourself who can grow themselves and help the business grow. 

About The role:

To assist in the delivery and implementation of a range of Cloud, Infrastructure, network and security projects.

A hands-on role focusing on consulting, pre-sales and the delivery of projects in line with client strategies and technology roadmaps. You will be required to work across multiple client sites and varied technologies.

Consult shall be the Pre-Sales Consultant and Cloud Architect accountable for putting solutions and implementing/overseeing post-delivery phase. The role is 50/50 split of Project implementation vs. Pre-Sales and R&D work and may transform to 100% consulting pre-sales role in future.

Job tasks and responsibilities

  • Hands on implementation experience of cloud projects (Predominately MS Azure and the suite of O365 services)
    • Email migrations, SharePoint online, OneDrive, Teams, Dynamics 365
    • Implement and manage storage, deploy and manage virtual machines (VMs), configure and manage virtual networks, and manage identities.
    • Secure identities, evaluate and perform server migration to Azure, implement and manage application services, and implement advanced virtual networking.
  • Tenancy creation, management of MS Azure & AWS subscriptions and resources, and proposal pricing
  • Experience with cloud backup services, disaster recovery options and Veeam
  • Experience with Windows Virtual Desktop & MS InTune (MDM)
  • Experience implementing Advanced Threat Protection (ATP) & Multi-Factor Authentication (MFA)

 

Experience Requirements:

  • Ability to provide Pre-Sales support and Consulting – Client facing
  • Proven delivery of high quality Project Proposals, AsBuilts and Handover documentation   
  • 50/50 split of Project implementation vs. Pre-Sales and R&D work
  • Experience working with vendor portals & ability to translate service/licensing pricing for new opportunities
  • Experience working for MSP and can hit the ground running fairly quickly, understand the local market and can operate at the pace of an MSP
  • Project Management skills/experience shall be looked upon favorably
  • Hyperconvergence (Nutanix or HPE SimpliVity) and/or AWS experience shall also be looked upon favourably
  •  (Preferred) Familiarity with Cyber Security products around Data Loss Prevention (DLP), Cloud Access Security Broker (CASB), Web Application Scanning & Security Information and Event Management (SIEM)

 

Education Requirements:

  • Tertiary qualification and Industry certification– IT, Engineering Degree
  • Other certification: ITIL or Agile Certification, CCNP,  CCIE, MCSE, VCP (preferred)
  • Holds current MS Azure base certification - Administrator Associate (desirable)

 

On Offer:

  • Full time role + Competitive Remuneration
  • Great culture – teamwork and supporting learning environment
  • Great learning and growth potential

 

How to apply:

 

Other titles for this role in other organisation might be: Cloud Consultant, Cloud Engineer, Pre-sales Engineer, Projects Engineer, Network consultant, Pre-sales consultant, Client Solutions Consultant, Azure Consultant, Microsoft Consultant, Cloud Specialist

 

Appetency Recruitment Service @ 03 8560 3750

 

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  • Sydney-Pyrmont
  • Outstanding customer service and Level 2 support skills
  • Enthusiasm to learn and grow
  • Opportunity with good exposure in a team with great culture

Our client an established, successful Managed Service Provider to small and medium enterprises throughout Australia. They offer our clients a range of services including 24 hour service desk, network monitoring, telephony and WAN solutions, private and public based cloud based solutions and other project based works. 

About the role

We are looking for a motivated and ambitious Level 2 Technical Support Engineers with highly developed communication and interpersonal skills. The candidate must have a minimum of 2 years working in an MSP Support Desk environment. An interest in training and personal development is essential with career growth available in towards a Level 3 role.

 

Role and Responsibilities:

The role will require you to provide both remote and on-site support to our customer base. Customer service is a key element of this role as there will be times where you will deal directly with key stakeholders. Other elements of the role include:

  • Work with a ticket based system, managing your own tasks and incidents
  • Work with 3rd party vendors and resources for incident, issue resolution and change requests
  • Deal with escalations from level one technicians
  • Contribute to the development of processes for proactive maintenance and monitoring systems and schedules for customers
  • Identify improvement opportunities to help deliver high quality service
  • Ability to produce and recognise opportunities to produce  technical documentation
  • Provide assistance with project based work when required

 

Experience and Skills Requirements:

  • Be customer focused and able to multitask and deal with customers of varying IT capability.
  • Have outstanding customer service skills.
  • 2+ years MSP service desk experience mandatory
  • IT Certifications / Degree / Diploma preferred
  • Apple MacOS support
  • Windows Desktop support
  • Microsoft 365 and Azure knowledge
  • Experience with Windows Server, Active Directory and Exchange server
  • TCP/IP + DNS + DHCP
  • Ability to work autonomously within a geographically spread team
  • Excellent communication customer service skills
  • Full Australian Driver’s License and own car

On Offer:

  • Competitive Remuneration
  • Permanent position
  • Excellent office & culture -where people enjoy their job, and always learn a lot

How to apply

ATTENTION! Please make sure you apply ONLY through our website. DO NOT apply for Appetency Recruitment Services jobs anywhere else on the web.

Other titles for this role in other organisation might be: Level 2, Service Desk, System Support, Help desk Support, Level 2 Technician, Support Engineer,

Appetency Recruitment Services @ 03 8560 3750

#HRmanagedservices #ITmanagedservicesrecruitmentspecialists #bestrecruitmentasaservice #ITMSPjobs #ITInfrastructureJobs #Sydney #Joy of Success

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  • Melbourne-South East Melbourne
  • At-least 2 years Telstra sales provisioning experience
  • Permanent Role – with an ICT Telstra Partner
  • Excellent written and communication skills

Our Client is a Telstra Partner. We are looking for someone to support the ICT business to accurately provision the sales and ensure the sales orders are completed accurately.

 

What will you do?

  • Demonstrate the ability to be customer focused, solutions orientated and the ability to follow up on outstanding things
  • Ability to provide exceptional customer service over the phone and ensuring client satisfaction
  • Accurately provision and processing orders and coordinating with vendors to resolve any order issues
  • Process customer requests such as billing enquiries, new connects, transfer of ownerships , international roaming requests, porting services, Pin requests ,cancellations /suspensions and blocking services to name a few plus

Skill / Experience Requirements:

  • Strong customer engagement skills with at-least 4+  years of experience
  • Telstra experience – billing and provisioning
  • Must have At-least 2 years TELSTRA sales provisioning experience
  • Experience with vendor management, order fulfilment, order coordination, customer order fulfilment
  • Any ICT order provisioning and fulfilment shall be highly regarded

What is on offer:

  • Permanent position
  • Excellent client engagement role
  • Competitive remuneration
  • South East Melbourne suburb location

How to apply:

ATTENTION! Please make sure you apply ONLY through our website. DO NOT apply for Appetency Recruitment Services jobs anywhere else on the web.

Other titles for this role in other organisation might be: Telstra Customer Service, Telstra Support, Telstra Provisioning, Telstra Technical Support, Telstra resolutions, Sales Support, ICT Sales Support, Sales Coordinator, Provisioning Coordinator, Vendor Coordinator

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