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  • Port Melbourne-Port Melbourne
  • Team providing an opportunity to learn and grow
  • Central location with good work environment
  • Opportunity to be part of a culture change from reactive to proactive support

Our client a small but established Managed Service Provider. The MSP has many clients that they have been servicing over more than 2 decades. The organization is going through a cultural change from reactive to proactive and this / your role shall be paramount in taking the customer through the journey and ensuring customer satisfaction.

 

About the role

Catering to small and medium enterprises throughout Melbourne, you will be motivated by customer service and helping resolve customer problems. You must ambitious with highly developed communication and interpersonal skills.

 

Role and Responsibilities:

The role will require you to provide both remote and on-site support to our customer base. Other elements of the role include:

  • Provide over the phone and on-site support to the end users
  • Experience supporting multiple clients
  • Resolving customer issues by working on tickets and managing your own or allocated tasks and incidents
  • Deal with tickets from end users or clients IT departments
  • Participate in project work when required
  • Knowledge of the following:
    • Office 365 Admin / Migrations
    • Azure
    • Exchange Server
    • Veeam
    • Watchguard / Fortinet
    • MS Teams
    • Ticketing and Documentation Systems
    • RMM Exposure

 

 Experience and Skills Requirements:

  • Miminum 2+ years MSP experience supporting multiple customers at the same time
  • Ability to multitask and deal with multiple customers in varying IT capability
  • Have outstanding customer service skills
  • IT Certifications / Degree / Diploma preferred
  • Overall support experience across Microsoft 365, Windows Server, Active Directory and Exchange server, TCP/IP + DNS + DHCP and Azure knowledge
  • Excellent communication customer service skills
  • Full Australian Driver’s License and own car

 

On Offer:

  • Competitive Remuneration
  • Permanent position
  • Good working environment providing a long term career

 

How to apply

ATTENTION! Please make sure you apply ONLY through our website. DO NOT apply for Appetency Recruitment Services jobs anywhere else on the web.

 

Other titles for this role in other organisation might be: Level 2, Service Desk, System Support, Help desk Support, Level 2 Technician, Support Engineer, Managed Services Engineer, Operations Engineer

 

Appetency Recruitment Service @ 03 8560 3750

Joy of Success | IT & Digital Recruitment Specialists | Melbourne | Sydney

#ITMSPjobs | #ITInfrastructureJobs | #InformationTechnologyJobsMelbourne | #InformationTechnologyJobsMelbourne

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  • Melbourne-CBD
  • Internal strategic and hands on role with IT roadmap accountability
  • Market research, Solution evaluation and Vendor management
  • Hands on role with fast growing house construction company

Our client is a strong home construction start-up that is experiencing strong growth. The team is around 40 people at this moment but is growing fast. Our client is ready for someone who can take the ownership of IT and IT roadmap for the organization.

 

About the role

Our client is looking for a self-motivated and enthusiastic IT professional who has a passion for the building industry. 

You will be responsible for the planning, implementation and maintaining of the internal business systems and software systems’ including security, design, and integrity while driving continuous improvement initiatives across all business units. You will be taking the ownership of the IT roadmap and ensuring the success of the organization by accessing and implementing the right solutions, holding MSP accountable, managing IT vendors and maintaining systems hands on.

 

Role and Responsibilities:

The role will require you to:

  • Implementation and administration of IT Systems (including IT infrastructure such as local system, infrastructure and network and Soft wares used in the business) and their integrations
  • Identifying opportunities for innovative solutions including both new technology as well as new applications for existing technology
  • Assist with the set-up, configuration, and delivery of new software/technologies to the business
  • Managing the effectiveness of IT Systems and ensuring 3rd party vendors such as MSP, Software vendors, IT hardware vendors, etc deliver quality outcomes in line with the IT roadmap that you will put together and own
  • Liaise directly with project stakeholders to define systems requirements for support and development and Project coordination and delivery in a professional and competent manner
  • Project managing IT initiatives including the planning, tracking and execution phases
  • Creation and deactivation of user accounts and end user support
  • Maintain and share sufficient skills and knowledge of the systems environment with the broader team to enable sufficient support 

 

Experience and Skills Requirements:

  • Tertiary qualification in IT or related field
  • Advanced knowledge of computing software and equipment, general knowledge of computing network, database, programming logic, data modelling and processes.
  • Possess strong written and verbal communication and stakeholder engagement skills
  • Ability to put together business case and get leaderships’ team’s/Director’s buy in on the projects and IT roadmap
  • Knowledge and application of Construction systems such as Databuild, ClickHome, M-Files Invoice Scanning
  • Excellent project management and time management skills
  • Hands on experience with maintaining systems
  • Experience with identifying right software solutions for the company and leading company wide software rollout

 

On Offer:

  • Permanent position with a strong growth company
  • Excellent office by the Yarra
  • Strategic IT as well as hands on internal IT role

 

How to apply

ATTENTION! Please make sure you apply ONLY through our website. DO NOT apply for Appetency Recruitment Services jobs anywhere else on the web.

 

Other titles for this role in other organisation might be: IT Manager, IT Operations Manager, Implementation Consultant, Project Manager, IT Project Manager, Systems Administrator, IT Lead, Head of IT, Systems Engineer

Appetency Recruitment Services @ 03 8560 3750

#InformationTechnologyJobsMelbourne | #bestrecruitmentasaservice | #ITInfrastructureJobs | Why ARS is the best IT & Recruitment agency for candidate | Why ARS is the best IT & Digital Recruitment company for Employer

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  • Melbourne-Flemington
  • Senior Level 2 or Level 3 role with a well-established MSP
  • Exceptional customer satisfaction rated business
  • Be the senior engineers (Level 3) in the team and get a career path to Level 3

 

Our client an established Managed Service Provider business with really high customer satisfaction rating. Our client caters to small and medium enterprises mainly in Melbourne.

 

About the role

We are looking for ambitious and client satisfaction oriented senior Level 2 Engineer who is willing to learn and step into Level 3 in the future. We are looking for someone who can take ownership of customer satisfaction and their career path.

 

Role and Responsibilities:

The role will require you to:

  • Work with a ticket based system, managing your own tasks and incidents (Autotask / ConnectWise); 
  • Communicate with clients on all tickets that you are working on
  • Project implementation
  • Completing support tickets as assigned, generally these will not be low level tickets
  • Support for Office 365, network support of switches, firewalls and wireless. Windows server support. Support of other cloud services
  • Administration of IT security products
  • Configuration of Office 365 and Azure services.
  • Small project work, such as firewall and wireless implementations, server builds and migrations.
  • Technical problem solving.
  • Finding permanent solutions for recurring and workaround fixes
  • Assisting junior members of the tech team when they need help of support tickets

 

Experience and Skills Requirements:

  • Atleast 4+ years MSP service desk experience mandatory
  • Experience with systems such as Autotask or ConnectWise, N-Able, ITGlue, Sharepoint
  • Microsoft 365 and Azure knowledge
  • Experience with Microsoft 365, Windows Server, Active Directory, Exchange server, Azure etc
  • Ability to work autonomously
  • Excellent communication customer service skills
  • Full Australian Driver’s License and own car
  • IT Degree / Diploma and
  • Industry Certifications with Microsoft, Cisco, Comp TIA will be highly regarded but are not essential

 

On Offer:

  • Permanent position just North of Mel CBD
  • Exceptional customer satisfaction rating
  • Proactive work opportunity to help customers environment improve

 

How to apply

ATTENTION! Please make sure you apply ONLY through our website. DO NOT apply for Appetency Recruitment Services jobs anywhere else on the web.

Other titles for this role in other organisation might be: Senior Level 2, Senior Service Desk, System Engineer, Level 3 Technician, Support Engineer,

Appetency Recruitment Services @ 03 8560 3750

#HRmanagedservices #ITmanagedservicesrecruitmentspecialists #bestrecruitmentasaservice #ITMSPjobs #ITInfrastructureJobs #InformationTechnologyJobsMelbourne

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  • Syd or Mel-Syd (WFH & Office North west) or Mel (WFH)
  • Reactive and proactive mid-senior level support role
  • Opportunity to work in good employee oriented caring culture organization
  • Organisation providing venues to learn and grow

Our client an established, stable and growing Managed Service Provider business that has been catering to small and medium enterprises mainly in Sydney for over 35 years. The team is expanding in Melbourne and is gearing for growth.

The value proposition for this amazing business is to act as a true strategic partner accountable for delivering increased value and increased efficiency for its customers. The culture of the organsiation culture is to properly analyse and fix problems to continually improve the clients’ environment and confidence in their technology environment. 

About the role

We are looking for ambitious, always learning, process driven, client satisfaction oriented Engineers. 

Cultural fit is really important for the business. The culture of the organisation promotes learning, encourages ownership and offers profit share schemes. Thus, we are looking for someone who wants to be part of such culture.

Must haves for the role:

  • Provide exemplary customer service by phone, email, in person and via remote monitoring and management systems (currently utilise N-Able);
  • Exposure to assist clients on a day-to-day basis / provide service desk support through ticketing systems

Role and Responsibilities:

The role will require you to provide both remote and on-site related to hardware troubleshooting and replacement, networking, server, Microsoft 365 management, administration, and support.

  • Work with a ticket based system, managing your own tasks and incidents (Autotask / ConnectWise); 
  • Provide support to pro-active and project teams; 
  • Record and complete documentation as required through ITGlue and Sharepoint;
  • Experience across technologies:
    • Microsoft Server operating systems (including AD, DHCP, DNS, RAS, RDSH, GPOs)
    • Microsoft Exchange server (on prem & Online)
    • Microsoft Remote Desktop Services & Citrix XenApp environments
    • Understanding of Microsoft Office environment
    • Mac or Apple product support
    • End user devices (desktops, laptops, thin clients)
    • Microsoft Public Cloud environments (Azure, Modern Workplace/M365) 
    • Networking experience (TCP/IP, LAN/WAN connection troubleshooting, DNS, firewalls, NAT rules)
    • Collaboration (MS Teams/3CX)

 

Experience and Skills Requirements:

  • Be customer focused and able to multitask and deal with customers of varying IT capability.
  • Have outstanding customer service skills.
  • 2-6+ years MSP service desk experience mandatory
  • Experience with systems such as Autotask or ConnectWise, N-Able, ITGlue, Sharepoint
  • Apple MacOS support
  • Windows Desktop support
  • Microsoft 365 and Azure knowledge
  • Experience with Windows Server, Active Directory and Exchange server
  • TCP/IP + DNS + DHCP
  • Ability to work autonomously within a geographically spread team
  • Excellent communication customer service skills
  • Full Australian Driver’s License and own car
  • IT Certifications / Degree / Diploma preferred
  • Certifications with ITIL (v3 or higher), Microsoft, Cisco, Comp TIA will be highly regarded but are not essential

On Offer:

  • Competitive Remuneration and profit sharing scheme
  • Permanent position
  • WFH in Melbourne or hybrid (a combination of WFH and office) work place set up in Syd
  • Excellent office in Sydney North West & Hills District and Onsite parking
  • Genuine caring culture that promotes learning

How to apply

ATTENTION! Please make sure you apply ONLY through our website. DO NOT apply for Appetency Recruitment Services jobs anywhere else on the web.

Other titles for this role in other organisation might be: Level 2/3, Service Desk, System Support, Help desk Support, Level 2 Technician, Support Engineer, Level 3 Technician, Field Engineer, Escalation Engineer

Appetency Recruitment Services @ 03 8560 3750

#HRmanagedservices #ITmanagedservicesrecruitmentspecialists #bestrecruitmentasaservice #ITMSPjobsSydney #ITInfrastructureJobs #InformationTechnologyJobsMelbourne  #InformationTechnologyJobsSydney

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  • Melbourne-Melbourne
  • Achieving and Exceeding sales targets
  • Leading a team of 10 BDMs focussed mainly into Managed Services especially around mobility
  • Sales and solution selling around IT infrastructure and Telstra services                

 

Our client is an ICT Product and service company and a Strategic partner of many Telstra Business Centers and Telstra Stores.

 

About the role:

You will be a sales leader managing a team of 10 BDMs targeting small and medium enterprises which can be 50 - 500 seats client, Government customers and existing customers. You need to manage and motivate the sales team. You must have excellent client management skills.  

 

Roles and responsibilities

  • Build new client base for the IT managed services and mobility management space
  • Accountable for revenue growth and exceeding target expectations
  • Designing and building solutions around IT infrastructure, Cloud infrastructure (Telstra cloud, Azure), Servers, Mobile device management (MDM), mobility and telecommunication set up of the clients
  • Experience with SD WAN deployment, Security deployment, Express route deployment , NBN / fibre and other Telco and IT Projects.
  • Create proposals, pricing, quotes for customer requirements and manage teams sales pipelines
  • Good relationship with Telstra and can leverage Telstra network
  • Responsible to set and manage client expectations
  • Mentoring and coaching the team to achieve the set targets.

 

Experience & Skills Requirements:

  • Proven track record of several years with sales leadership and work experience in Selling of IT infrastructure solutions, Managed services, Mobility Management and mix of services including Telstra.
  • Exceeding sales expectation and must have proven track record of 100% accountability
  • Experience Solution Selling around –Infrastructure, Cloud and specially Mobile devise management (MDM).
  • Strong understanding of servers & configuration & maintenance.
  • Previous experience of Telstra business products and process is mandatory
  • Candidates with Microsoft, ITIL and Telstra certifications shall be given preference
  • Proven experience of creating quotes around IT services – Cloud, Telstra Cloud, Azure, Server utilization, etc
  • Excellent relationship building capability.
  • Strong work ethic and time management skills
  • Proven Sales leadership experience.

 

On Offer:

  • Full-time role + Competitive Remuneration
  • Great culture
  • Leadership and growth potential

 

How to apply:

ATTENTION! Please make sure you apply ONLY through our website. DO NOT apply for Appetency Recruitment Services jobs anywhere else on the web. 

Other titles for this role in other organisation might be: Sales Lead, Head of BDM,Account Executive, Account Manager, Relationship Manager, Client Success Manager, Business Development Executive, Business Development Manager, IT Infrastructure Specialist, IT Sales Director, Sales Director, Business Development Director, Sales Manager

 Appetency Recruitment Services @ 0385603750

#HRmanagedservices #ITmanagedservicesrecruitmentspecialists #bestrecruitmentasaservice #ITMSPjobsSydney #ITInfrastructureJobs #InformationTechnologyJobsMelbourne  #InformationTechnologyJobsSydney

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  • Melbourne-Melbourne

APPETENCY is a specialised Digital, recruitment & HR tech consulting firm that is known for exceptional client satisfaction and for delivering exceptional results for our clients.

We are highly customer focused. We are looking for performers / leaders who care about the clients and focus on providing exceptional results and customer experience.

About the Role - Responsibilities & Requirements
The official title of the role will be “Client Success” encompassing your accountability to ensure successful for the clients. You will be involved in capturing new clients and selling recruitment, IT, Digital and SaaS services to the clients.


Primary Characteristics:

  • We are Looking for leaders – exceptional relationship building and client management experience
  • Capable of taking “extreme ownership” on delivering results 
  • Proactive, Accountable and Want to achieve more

Responsibilities:

  • Take accountability of activities, KPIs and result – ability to reverse engineer your targets to an annual plan
  • Must have good understanding of IT and Solution selling experience
  • Strong time management skills and the ability to multi-task/handle multiple roles
  • New Business Development
  • New Business Development across – IT development projects, Digital Marketing projects, Recruitment, IT staffing, HR Software (AppetencyHR), managed service, on-site staffing (almost 100% recruitment until end of Q3 FY22)
  • Achieving a mix of monthly revenue and monthly recurring revenue targets
  • Build plans for achieving the KPIs
  • Capitalising on your network and other prospecting techniques to capture new logos/clients
  • Ability to contribute to the growth strategy & product development of the business
  • Working with internal team for marketing promotions and providing ideas pertaining to sales / marketing
  • Working with project manager/service delivery manager to ensure client success (overseeing but not actually managing the delivery)
  • Accurately capturing leads in the CRM system
  • Building exceptional long term relationships with the clients
  • Understanding and documenting client environment, culture, etc
  • Ability to understand bigger picture and identifying/recommending the right solution for the client 
  • Reverse marketing quality candidates to existing clients and prospects
  • Site visits to facilitate relationship building and well-being checks on placements
  • Client and Team management

 

Experience Requirement:

  • EXCEPTIONAL English & communication skills both oral and written
  • PROVEN Business development and client engagement experience
  • Someone who loves sales & has demonstrable past success of overachieving the KPIs
  • Extensive network in Melbourne market preferably in the mid market
  • 2-5 years of sales experience preferably in IT, Digital, recruitment, IT managed services, RPO, Digital marketing  
  • Previous technical experience is highly regarded but must have ability to discuss technical requirements with the clients

What is on offer?

  • Great working environment and culture – you must have values similar to our - ASAP start for the right candidate
  • Permanent Position with good earning potential
  • High performance driven culture with sufficient autonomy
  • Long term career and growth opportunities
  • Work flexibility supported by a partial work from home
  • Open to regional candidates that are happy to travel to office/client sites/client meetings
     

How to apply:

 

Other titles for this role in other organisation might be: Business Development Manager, Client Success Manager, IT Business Development Consultant, RPO specialist, RPO Manager, MSP Manager, MSP Consultant, Digital Sales Executive, Business Development Consultant, Recruitment Consultant, Client Success Manager

 

APPETENCY | Desired Success. Achieved. @ 03 8560 3750

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  • Melbourne-South Eastern Suburbs
  • Highest point of escalation for the service desk
  • High customer satisfaction driven environment.
  • Fantastic Work Environment – unique career opportunity

 

You will be final point of escalation for the service desk team. You will be acting as the technical go-to and leader for the service desk team, providing not only the highest point of escalation but also the training and mentorship to the service desk team.

 

Common Requirement:

As a L3 engineer you must have:

  • Excellent communication in order to communicate and document the resolutions to client’s problem
  • Strong technical skills and sense to leadership
  • Excellent technical understanding and problem solving skills to get the work done in effective and timely manner
  • Excellent customer advocacy, organizational & communication skills, both written and verbal skills

 

Job tasks and responsibilities

  • Provide End-user support
    • Resolve the end user technical problems or incidents that Level 1 and Level 2 team was not able to resolve
    • Conduct root cause analysis and resolve repeat issues
    • Take the ownership of P1 and resolve the problems in a timely manner
    • Ensure high level to customer engagement and satisfaction
    • Maintain a consistent high standard of professional interaction both over the phone, on email or face to face with clients.
  • Ensure high quality of service
    • Provide technical leadership and mentorship to the team
    • Help uplift the overall technical capability of the team by providing training to the team and building knowledgebase
    • Identify and contribute ideas to increase the overall team efficiencies and reduce client reactive noise (tickets per endpoint & reactive hours per endpoint).
    • Responding to and resolving phone and email tickets in a professional, timely manner with an emphasis on high quality customer service (target of 70% first contact resolution)
    • Ensure response timeframes of tickets provided by Service Co-Ordinator are adhered to and that any breach is notified to the relevant stakeholders ahead of time.
    • Identify and remediate any inconsistencies and/or errors in client documentation and processes.
    • Manage tickets in queue, forward scheduling where required, ensuring that escalation processes are followed and that clients are kept updated with changes and/or delays in ticket progression.
  • Provide high level of technical capability
    • Act as highest point of escalation to resolve the problem effectively and efficiently.
    • Troubleshoot user issue to find a temporary ‘fix’ but provide and document a permanent fix once the client is operational again.
    • You must have below mandatory skills as well:
  • MS Windows Server Administration
  • Exchange Server / Exchange Online / Office 365
  • SQL Server Administration
  • Hyper-V & VMWare Administration
  • Networking Skills (Routing / NAT / VLAN)
  • Troubleshooting skills across multiple technologies
  • Desktop Support

 

 Experience & Qualification:

  • Able to prioritize work and succeed under deadlines
  • At least 6+ years of experience in a Service Desk / Incident Management Role
  • Experience with a ConnectWise (ticketing system) and and NCentral
  • IT industry (TAFE or Univ. Qualification)
  • Tertiary qualification and relevant industry certifications Azure, M365, MCITP, MCSE, VCP, CCNA, Datto, VMWare
  • Strong Experience (and preferably certifications) in VMware, Microsoft Server Suite of products.  
  • Must have a full Driver's License and their own car to attend client sites 
  • Knowledge of ConnectWise (PSA) preferably
  • Continually grow and further personal development and education
  • Outstanding organizational and multitasking skills
  • Ability to genuinely connect, understands, and helps people.
  • Attention to detail and a pride in the quality of work.
  • A strong desire & motivation to grow and develop.
  • Strong communication and relationship building experience
  • Australian citizen or permanent resident

 

On Offer:

  • Competitive Remuneration
  • Permanent position
  • Excellent client engagement role
  • Excellent office & culture -where people enjoy their job, and always learn a lot
  • Fast growing IT Consulting company
  • Exposure to latest technologies
  • 100% projects based role

 

 

How to apply

ATTENTION! Please make sure you apply ONLY through our website. DO NOT apply for Appetency Recruitment Services jobs anywhere else on the web.

Other titles for this role in other organisation might be: Senior Consultant, Senior Systems Engineer, Managed Services Consultant, Escalation Engineer, Level 3 engineer

Appetency Recruitment Services @ 03 8560 3750

#HRmanagedservices | #ITmanagedservicesrecruitmentspecialists | #bestrecruitmentasaservice | #ITMSPjobs | #InformationTechnologyJobsMelbourne

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  • Melbourne-CBD
  • At-least 2 years Telstra provisioning experience
  • Permanent Role – Immediate joining
  • Excellent written and communication skills

Our Client is a leading Telstra Enterprise Partner. You are seeking for an experienced person to join a busy help desk provisioning environment. This is a varied role which incorporates both mobile and fixed provisioning, IT Support together with MDM and Bill Management reporting.

 

What will you do?

  • Must have a NAC and experience of handling corporate client
  • Proactive: Ability to manage a busy help desk & ability to proactively pick up work from the team
  • Demonstrate the ability to be customer focused, solutions orientated and the ability to follow up on outstanding things
  • Ability to provide exceptional customer service over the phone (90%) or on premise (10%)
  • Billing Analysis: Experience of reading and analying Telstra / Telecom billing with monthly spend from $1000 per month to $500,000 per month
  • Billing Data Analysis: Experience of analysing Telecom Bills for data useage / charges using Excel, Vlookups, Pivot Tables, arregate functions etc and identifying problem areas and recommending solutions (with sales team) 
  • Sales Support: Assist sales team in provision Telstra & MDM solutions through Telstra systems such as MNC, etc
  • Customer Support: Process customer requests such as billing enquiries, new connects, transfer of ownerships , international roaming requests, porting services, Pin requests ,cancellations /suspensions and blocking services to name a few plus
  • IT Help Desk: Set up mobility devices from time to time, configure Airwatch setting and handling devises through Airwatch (training will be provided)
  • Operating hours are between 8 am-8 pm working day  is 8 hours but a shift could be any time in this time slot

Skill / Experience Requirements:

  • Must have At-least 2 years TELSTRA provisioning experience
  • Good problem solving skills and the ability to navigate your way around an IPhone, Samsung and windows devices would be an advantage.
  • Strong customer engagement skills with at-least 4+  years of experience
  • Telstra experience – billing and provisioning
  • Proven ability to work through customer inquiries and resolve problems professionally
  • Must speak English clearly – Must have good written and verbal communication skills
  • Must be able to work in a small team environment and be up for the challenge of working for a diverse organisation
  • Experience with Airwatch will be advantageous

What is on offer:

  • Permanent position
  • Excellent client engagement role
  • Competitive remuneration
  • Opportunity to grow in the organisation
  • Trained provided for MDM (mobile Device Management) Airwatch Solutions
  • Opportunity to grow into MDM solution architect space

How to apply:

  • If you on our website, apply below
  • If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/companydescription.php?tid=100

 

Other titles for this role in other organisation might be: Telstra Customer Service, Telstra Support, Telstra Provisioning, Telstra Technical Support, Telstra resolutions

Appetency Recruitment Services @ 03 8560 3750

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  • Melbourne-Port Melbourne
  • Opportunity for 2 x Engineer L3 role on service and field services
  • Opportunity to contribute to the business
  • Opportunity to implement projects and Account Manage the client

Our client a small but established Managed Service Provider. The MSP has many clients that they have been servicing over more than 2 decades. The organization is going through a cultural change from reactive to proactive and is looking for Senior Engineer who would not only act as the technical go to people in the organization but also is commercially aware to make sure that only right solution is implemented for the customers.

About the role

Catering to small and medium enterprises throughout Melbourne, you will be motivated to solution to customer problem in a timely manner while helping the company with the cultural change. You will be an ambitious Senior Support Engineer / System Engineer with highly developed communication and interpersonal skills.

Role and Responsibilities:

The role will require you to provide both remote and on-site support to our customer base. Other elements of the role include:

  • Minimum of 4 years working in an MSP Support environment
  • Experience supporting multiple clients
  • Experience acting as the technical L3 escalation engineer in a MSP environment
  • Acting as the customers point of contact and escalation point
  • Work with a ticket based system, managing your own tasks and incidents
  • Deal with escalations from level one and level two technicians
  • Contribute in improving the business by assisting with developing new processes
  • Identify improvement opportunities to help deliver high quality service
  • Complete project based work when required
  • Knowledge of the following:
    • Office 365 Admin / Migrations
    • Azure
    • Exchange Server
    • Veeam
    • Watchguard / Fortinet
    • MS Teams
    • Ticketing and Documentation Systems
    • RMM Exposure

 

 Experience and Skills Requirements:

  • Generalist System engineer experience with Atleast 4+ years MSP experience
  • Ability to multitask and deal with multiple customers in varying IT capability
  • Have outstanding customer service skills.
  • IT Certifications / Degree / Diploma preferred
  • Experience acting as L2 and L3 escalation point for the service desk, field work
  • Experience with project work shall be highly regarded
  • Overall support experience across Microsoft 365, Windows Server, Active Directory and Exchange server, TCP/IP + DNS + DHCP and Azure knowledge
  • Excellent communication customer service skills
  • Full Australian Driver’s License and own car

On Offer:

  • Competitive Remuneration
  • Permanent position
  • Good working environment providing a long term career

How to apply

ATTENTION! Please make sure you apply ONLY through our website. DO NOT apply for Appetency Recruitment Services jobs anywhere else on the web.

  • If you are on our website then please apply using the “Apply Now” button below
  • If you are NOT on our website then please visit our website to apply or apply via the link: https://www.appetencyrecruitment.com.au/d167c06b/information-technology-jobs/level-3-system-engineer-port-melbourne.php

Other titles for this role in other organisation might be: Level 3 Engineer, Senior Service Desk Engineer, Senior System Support, Level 3 Technician, Support Engineer, Senior System Engineer, Systems Engineer, System Engineer, L3 Managed Services Engineer, Level 3 Operations Engineer, L3 Engineer, NOC Engineer, Project Engineer, Senior Escalation Engineer, Technical Consultant, Infrastructure Engineer, Cloud Engineer

 

Appetency Recruitment Service @ 03 8560 3750

Joy of Success | IT & Digital Recruitment Specialists | Melbourne | Sydney

#ITMSPjobs | #ITInfrastructureJobs | #InformationTechnologyJobsMelbourne | #InformationTechnologyJobsMelbourne

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  • Melbourne-St Kilda
  • Senior most technical consultant / engineer in the organisation
  • Implement projects and act as the Solutions/Pre-sales consultant for the client
  • Environment that provides opportunity to uplift your cloud capability

Our client a small but established Managed Service Provider serving small to mid size customers. Thus, you will be involved with a variety of solutions required by small (5 to 50) and mid size (51-150) clients.

About the role

You shall e the senior most technical person in the organisation and accountable for handling level 3 escalations, project work, solution design, client consulting and account management.

Role and Responsibilities:

The role requires the candidate to contribute across 2 primary areas:

Engineer / Escalations / Projects

  • Assist with projects delivery in a timely manner; Managing projects overview and ensure timely delivery of projects
  • Act as the primary point of escalation for the clients and work with the service delivery manage to either get the issues resolved or resolve the issues in a timely manner
  • Supporting and troubleshooting various Microsoft technologies escalated by other engineers
  • Face-to-face IT break-fix support across desktops, laptops, servers, peripherals, VOIP, apps, network and internal systems;
  • Responding to requests promptly through excellent customer service;
  • Working across technologies required by small to medium size businesses such as: Active Directory, Windows 7/10, Office 365, Exchange, Hardware, Azure, Office 365,  and peripherals
  • Auditing client sites and recommending solutions that meet customer requirements

 

Solutions / Pre-sales

  • Identify, consult and lead client discussion to identify their requirements and suggest the right solution for the customer
  • Be the Client’s point of contact for escalation of issues and ensure you function as a conduit for clients urgent requirements
  • Ensure client satisfaction from the technical perspective
  • Deliver technical solutions in line with the strategic technical roadmap (on-premise or cloud journey) of the client and in consultation with clients

Experience and Skills Requirements:

  • Excellent communication skills and Ability to build trusted relationship with clients
  • Strong generalist experience with strong hands on experience troubleshooting escalated issues across server, network and cloud infrastructure environments
  • Relevant industry certifications such as MCSA, MCSE, CCNA, ITIL, etc
  • Experience carrying out Office365 migrations and managing and administering Office365, Azure, phone systems (3CX), servers, network etc
  • Ability to conduct IT strategic level and technical level discussions with the clients
  • Atleast a number of years experience acting as the final technical escalation point

 

What is On Offer:

  • Permanent role with Competitive remuneration and commissions
  • Opportunity to contribute to the client and the organisation
  • Technical hands on role with client engagement responsibilities

How to apply

ATTENTION! Please make sure you apply ONLY through our website. DO NOT apply for Appetency Recruitment Services jobs anywhere else on the web.

  • If you are on our website then please apply using the “Apply Now” button below
  • If you are NOT on our website then please visit our website to apply or apply via the link: https://www.appetencyrecruitment.com.au/2fc7cf91/information-technology-jobs/technical-consultant-st-kilda.php

Other titles for this role in other organisation might be: Level 3 Engineer, Senior Service Desk Engineer, Senior System Support, Level 3 Technician, Support Engineer, Senior System Engineer, Systems Engineer, System Engineer, L3 Managed Services Engineer, Level 3 Operations Engineer, L3 Engineer, NOC Engineer, Project Engineer, Senior Escalation Engineer, Technical Consultant, Infrastructure Engineer, Cloud Engineer

 

Appetency Recruitment Service @ 03 8560 3750

Joy of Success | IT & Digital Recruitment Specialists | Melbourne | Sydney

#ITMSPjobs | #ITInfrastructureJobs | #InformationTechnologyJobsMelbourne | #InformationTechnologyJobsMelbourne

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