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  • Melbourne-North Melbourne

The client is a Melbourne based National Managed IT solutions provider. The client is looking for dynamic IT Support Champion. You must have plenty of personality, energy and know how to be focused but still have fun. Amongst all the fun you will also be expected to achieve high results. In this role you can expect to be stretched, challenged and pushed to develop into a true IT Support Champion.

 

Role & Experience:

  • Minimum few years of desktop experience in IT support. 
  • You must have Desktop support experience.
  • You must have proven ticket queue management experience
  • Experience with maintaining and supporting Windows & Apple based IT systems
  • An understanding of ticketing systems and support processes in an IT organisation.
  • An understanding of the ITIL framework
  • Certificate 3 or 4 in Information Technology (or TAFE equivalent) or Microsoft certifications
  • Basic Windows Server administration, networking or virtualisation technologies
  • Understanding of Voice PBX technologies  
  • Linux experience is handy but not essential
  • HTML coding & CSS is handy but not essential
  • Must have shown consistent employment history. This excludes candidates working in positions less than 2 years
  • A passion for quality customer service
  • Excellent written and verbal communication skills
  • Effective time management & team work skills
  • Ability to work under pressure in a busy environment
  • MCSE or MCSA will be considered as favourable but not essential.
  • Desire to learn and develop
  • Australian Driver's License
  • Well Dressed & Good Hygiene
  • Have your own vehicle

 

Key Responsibilities:

  • Experience in support/installation & configuration/maintenance to Windows based IT systems, laptops, mobile phones, printers, scanners, photocopiers and other general office equipment
  • Provide 1st level support for Microsoft based infrastructure 
  • Providing technical support and advice to our customers
  • Efficiently communicating with all customers and staff on projects and support requests
  • Face to face, remote and onsite troubleshooting and resolving incidents within agreed SLA's
  • Creating, updating and maintaining user documentation
  • Contributing to the continual service improvement of our services

 

Skills:

  • Windows Server 2003, 2008, 2012, 2012 R2 & 2016
  • Windows XP, 7/8 & 10
  • MS Office 365 & 2010
  • Active Directory, Exchange Server 07,10 & 14 SQL Server 
  • Group policy including creation and management 
  • DNS, DCHP knowledge and troubleshooting 
  • Hyper-V & VMware vSphere Support and implementation 
  • DNS, DCHP knowledge and troubleshooting 
  • Microsoft SharePoint
  • Mobile Device Management
  • Apple and Android product troubleshooting
  • Network Virtualisation & Migrations (preferred)

 

 

What is on offer:

  • Base salary + super 
  • Permanent position
  • Excellent office & culture -where people enjoy their job, and always learn a lot

How to apply:

  • If you on our website, apply below
  • If you are NOT on our website, please apply on the link:  https://www.appetencyrecruitment.com.au/734ee76e/information-technology-jobs/it-support-specialist-north-melbourne.php

Other titles for this role in other organisation might be: Other titles for this role in other organisation might be: Service Desk Analyst, Helpdesk Analyst, IT Support Analyst, System Support, Support Engineer, Junior IT Administrator, IT Helpdesk Consultant, Desktop Support, L2 System Engineer, L2 Service Desk Analystetc.

 

Appetency Recruitment Services @ 03 8560 3750

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  • Melbourne-South East Suburb
  • Software Development & Enhancement role with a Fortune 200 company
  • Permanent role in the Melbourne’s South East suburb
  • Fantastic Work Environment – long term opportunity

Our client is a fortune 200 American company with presence in over 57 countries and with over 48,000 staff worldwide. However, the culture of entrepreneurial ship and shared responsibility is the most attractive benefit of working with this company.

If you are someone who likes ownership and a challenge but for whom culture is really important then this will be great role and place to consider.

 

Role’s Primary Purpose:

You will participate in all areas of development including design, coding and testing in collaboration with the team. You will join an Agile Scrum team responsible for building and working on applications / software products in the building industry.

Breaking the role’s Primary Purpose / responsibilities further, you will be accountable for the following:

  • Develop and integrate software solutions in response to either identified defects or feature requests, whilst attaining the required quality factors and maintaining the integrity of the software requirements, software design, source code, unit tests and the support tools.
  • Collaborate with Product Owners and Software Development Managers to help translate business needs into technical requirements and actions.
  • Prepare software documentation including technical diagrams and manuals on the design, use and operation of the software
  • Develop automated unit tests for applications according to company standards
  • To undertake software engineering tasks without detailed supervision, but with guidance on unusual features, of major assignments.
  • Participation in peer and code reviews as required.
  • Relationships with the software support and product management team members to ensure quality outcomes.

 

Qualifications, skills & experience:

  • Bachelor’s degree or higher, preferably in Computer Science or Engineering related fields
  • Knowledge and proven experience with various Development Methodologies and Frameworks such as Agile and Scrum
  • Source code analysis and development tools used in the Windows environment; i.e.  Visual C++, C#, VB.net, VB6, Fortran, MFC, Bamboo, GIT, Install Shield, OOA/D, SQL, and Win 32 GUI.
  • Be able to identify multiple solutions to complex problems and recommend the most effective course of action.
  • An understanding and a focus on customer (internal and external) needs.
  • Ability to work autonomously and within a team to produce quality results to a defined schedule.
  • Ability to communicate complex information clearly, both verbal and in written form.
  • Demonstrated drive, passion and commitment to achieve results.
  • Natural ability to plan showing good attention to detail, organise and follow through.
  • Ability to manage workload at pressing times or significant events, e.g. month end, software release, etc.
  • Friendly, positive and customer focussed personality.

 

Good to have:

  • Previous experience in developing Construction/Building industry
  • Previous experience in developing 3D design software solutions

 

What is on offer

  • Good salary & culture
  • Permanent long term position
  • Excellent culture & work environment
  • Opportunity to work with Fortune 200 company
  • Loads of other Benefits  

 

How to apply

 

Other titles for this role in other organisation might be: Software Engineer, Senior Software Engineer, C++ Engineer, C++ Software Engineer, VB Development Engineer, Senior C++ Developer, C# Developer

 

 

 

 

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  • Melbourne-South East Suburbs
  • Application Transformation Project with a Fortune 200 company
  • High visibility and Accountability role
  • Fantastic Work Environment – long term opportunity

Our client is a fortune 200 American company with presence in over 57 countries and with over 48,000 staff worldwide. However, the culture of entrepreneurial ship and shared responsibility is the most attractive benefit of working with this company.

If you are someone who likes ownership and a challenge but for whom culture is really important then this will be great role and place to consider.

 

Role’s Primary Purpose:

You'll collaborate with technical leaders and stakeholders on solution-level decisions and analysis of their impact on overall business goals and outcomes.

The Solutions Architect position is a hands-on technical position with a primary focus being effective translation of business requirements into technical solutions. You must love technology to get hand on if required but your strength must be conversing with business and converting the business requirements to technical solution.

Moreover, we are looking for someone who can not only design the solution but someone who can hand guide the team on how to implement the designed solution. If you are someone who can design but not guide the team about how to implement the solution then this is not the right role for you.

Breaking the role’s Primary Purpose / responsibilities further, you will be accountable for the following:

1. Product Management

  • Define and develop technology solutions, plans, roadmaps and timelines to assist the business in meeting their objectives.
  • Provide guidance to the development teams on technical aspects of system development and integration (including requests for changes, deviations from specifications, etc.) and ensures that relevant technical strategies, policies, standards and practices are applied correctly.

2. Requirements, Technology & Product Vision Management

  • Understands customer's requirements, current/future IT infrastructure, application framework, business opportunities and vision to guide the architecture; owns the architecture and works with development staff on project/feature implementation
  • Assists in problem solving, resolving design disputes, and making tradeoffs
  • Creates a vision and plan for evolutionary paths and development roadmaps; plans for new technology insertions

3. Product Development Management

  • Participate in Agile ceremonies such as Sprint Planning, Retrospectives and Backlog Grooming to effectively communicate with team members and stakeholders
  • Serve as a subject matter expert for architectural frameworks, methods and tools; educates software development staff in architecture disciplines and assists in their application
  • Participate in peer review sessions of solutions and related code, ensure software quality throughout the complete SDLC
  • Relationships with the software support and product management team members to ensure quality outcomes.

 

Qualifications, skills & experience:

  • Experience with legacy systems and complex technical environments using multiple technologies and languages.
  • Proven experience establishing and maintaining architectural standards and principles
  • Experience designing and implementing service-oriented and evolutionary architectures
  • Strong understanding of Agile/Lean development methodologies
  • Solid foundation of architecture models, database platforms and modern infrastructure topologies
  • Excellent communication skills, both written and verbal. Ability to communicate at a technical, business, or executive level
  • Ability to understand business objectives and translate into architectural deliverables
  • Thorough knowledge of data, infrastructure and programming concepts
  • Experience in multi-platform infrastructure distributed environments
  • Advanced problem-solving skills and the ability to work collaboratively with other departments to achieve complex business needs
  • Bachelor’s degree or higher, preferably in Computer Science or Engineering related fields.
  • Few years of experience as a Senior Software Developer, atleast 2-4+ years’ experience designing whole solutions or sets of related solutions
  • Ability to adapt to other working styles, organize, lead, and influence others
  • Ability to adapt in a dynamic work environment
  • Ability to work individually or in a team environment
  • Strong conceptual, analytical and decision-making skills
  • Exceptional interpersonal skills with a proven ability to build productive cross-departmental relationships and motivate team members
  • Well-versed in object-oriented and functional design paradigms
  • Source code analysis and development tools used in the Windows environment; i.e.  Visual C++, C#, VB.net, VB6, Fortran, MFC, Bamboo, GIT, Install Shield, OOA/D, SQL, and Win 32 GUI.
  • Ability to be flexible and adaptable in a changing environment.
  • Friendly, positive and customer focussed personality.

Good to have:

  • Strong understanding of ALM/Continuous Integration/Continuous Deployment tools and technologies
  • Strong understanding of Construction/Building industry

 

What is on offer

  • Good salary & culture
  • Permanent position
  • Excellent culture & work environment
  • Opportunity to work with Fortune 200 company
  • Loads of other Benefits  

How to apply

 

Other titles for this role in other organisation might be: Solutions Architect, Software Solutions Architect, Senior Software Engineer, Software Product Transformation Consultant, Architecture Re-design, Applications Architect

 

 

 

 

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  • Melbourne-South East Suburbs
  • Lead Re-engineering of specialised product
  • Permanent role with Fortune 200 company
  • Fantastic Work Environment – long term opportunity

Our client is a fortune 200 American company with presence in over 57 countries and with over 48,000 staff worldwide. However, the culture of entrepreneurial ship and shared responsibility is the most attractive benefit of working with this company.

If you are someone who likes ownership and a challenge but for whom culture is really important that this will be great role and place to consider.

 

Role’s Primary Purpose:

You will be the driving force behind software product innovation from in-depth product understanding and feature development, taking full responsibility from inception through to delivering solutions to market by:

  • Interacting and collaborating directly with customers and key decision-makers, assisting with business development initiatives, gathering requirements, and formulating strategies for the building of products that meet a genuine need of our ANZ customers, with a strong focus on our 80’s profitable features/customers
  • Clearly communicating product vision and roadmap, benefits, progress, and results, to a wide range of audiences both internal and external
  • Working with the development teams to ensure solutions are being developed and delivered on time alongside realising the vision, roadmap and the customer value it was intended to, whilst maintaining technical integrity

 

Breaking the role’s Primary Purpose / responsibilities further, you will be accountable for the following:

1. Product Management

  • Interacting and collaborating directly with our customers and key decision-makers, assisting with business development initiatives, gathering requirements, and formulating strategies for the building of products that meet a genuine need of our ANZ customers, with a strong focus on our 80’s customers
  • Identify customers’ behaviours and needs through market research and analysis
  • Engage with key Offsite ANZ stakeholders to also gather insights, requirements, and share product goals to provide input into the product roadmap planning process and throughout the product lifecycle
  • Take full ownership of the product, the prioritisation of new features and enhancement to existing features in line with the strategy set by Offsite Leadership team, and the product roadmap
  • Work closely with other Product Owners to ensure the shared customer experience vision is maintained, channel performance and satisfaction is continually monitored and that customer experience is kept at the forefront of all decisions

 

2. Client & Stakeholder Management

  • As key decision maker, be the voice of the user on product features, communicating the value behind each product and prioritisation decision
  • Provide regular status updates on product development and sprint progress, and results to key stakeholders
  • Implement feedback loop, resolving and responding to product questions from Offsite ANZ stakeholders

 

3. Product Roadmap & Development Management

  • Capture user requirements and work with the development teams to identify product scope, and create clear, actionable user-stories, and acceptance criteria where required
  • Own, refine, and prioritise the product backlog
  • Ensure the development team understand the product backlog and business value to successfully deliver each sprint / increment / initiative
  • Actively participate in scrum ceremonies & apply learnings
  • Define, monitor, and analyse KPIs and other metrics for live products and feed lessons learned back into product development process
  • Keep abreast with Agile/Scrum best practices and new trends

 

4. Product Enablement

  • Understand and actively utilize Tools to remove complexity from the business and focus efforts on the 80’s profitable product features
  • Actively participate in Divisional/Segment based toolbox projects to increase practical application knowledge of the toolbox
  • Identify and build expertise within the team

 

Qualifications, skills & experience:

  • Demonstrated ability to think and act strategically to position a business to win
  • Experience in gathering and prioritising unbiased customer insights to identify and understand issues, problems and opportunities
  • Strong commercial and analytical skills combined with the ability to make sensible and timely decisions
  • Related experience and certifications, and an interest and ability to excel in the job responsibilities
  • Ability to quickly learn new domains (people, software, business), and translate them for others
  • Ability to work in a collaborative & agile environment, balancing a large workload & prioritising effectively
  • Data driven, customer focused, proactive, creative, and innovative
  • Open for input and feedback, while being able to influence people being challenged by change
  • Strong verbal and written communication skills. Able to forge strong bonds with key stakeholders (and influence them) and speak at different levels of technical understanding
  • Self-motivated, energetic & can work both autonomously & as part of the team
  • Ability to be flexible and adaptable in a changing environment, demonstrating a strong consultative approach and manner

 

Highly desirable:

  • Strong understanding of Construction/Building industry
  • Recent experience in a scrum environment

 

What is on offer

  • Good salary & culture
  • Permanent position
  • Excellent culture & work environment
  • Opportunity to work with Fortune 200 company
  • Loads of other Benefits  

How to apply

 

Other titles for this role in other organisation might be: Product Owner, Project Lead, Subject Matter Expert, Software Development Manager, Software Product Owner

 

 

 

 

 

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  • Melbourne-South Melbourne

* Leading service desk and ensuring client satisfaction

* Centralised service desk leadership role for MSP business

* IT infrastructure and Cloud Services for Small, Medium to Large organisation

Our Client:                        

Our client proudly owned Australian, award-winning managed services provider that is growing fast and looking for talent like yourself who can grow themselves and help the business grow. 

Common Requirement:

  • Proven leadership experience in managing Service Desk & Service delivery
  • Excellent communication and client management skills
  • Strong work ethic
  • Exceptional time management skills
  • Strong technical IT infrastructure background

Service Desk Manager shall be responsible for leading the service desk for the organisation.  The role will require working across Client Satisfaction, ITIL disciplines, Incident / Problem Management, Configuration Management, Change Management, HR functions, Appraisals, Client management and stakeholder management, process improvement with a focus on continuous improvement.

 

Job tasks and responsibilities

  • You will be an accomplished IT professional with a strong technical background
  • You will have great interpersonal skills and demonstrable experience providing excellent customer service and user experience
  • You shall have experience in building teams/hiring and building high-performance teams in a managed service environment
  • Experience in small-medium sized enterprises
  • Experience leading and managing onshore and off-site service desk team
  • Problem management and continuous improvement mindset
  • Ownership attitude – you will be leading (not managing) the service desk
  • Analyse tickets to identify if 80-20% rule could help reduce the load on service desk
  • Analyse the root cause of tickets missing the SLA
  • Ensure service desk is operating within the contractual SLA

General Leadership & HR Responsibilities

  • Ensuring 100% client satisfaction & service delivery
  • Leading the service desk
  • Mentoring of staff
  • Accountable for client satisfaction
  • Ensure time management and timely delivery
  • Conducting review and appraisal discussion
  • Hiring & firing for the team
  • Motivating team – build a high performing team
  • Ability to manage and regulate pressure towards a positive outcome

Service Delivery & Client Management Responsibilities

  • Presenting monthly reports to the clients
  • Ensure client reports are prepared and presented on time
  • Ensuring performance and resource utilisation KPIs are met
  • Ensuring contractual SLA are met and clearly communicated to the team

Key Performance Indicators for the role

  • Client satisfaction
  • On time, in budget resolution of the client issues
  • Process improvement
  • Service Desk Matrix accountability

 

Requirements:

  • Proven experience in an IT Service Delivery experience in a managed services environment
  • Strong Leadership experience – proven experience of leading teams
  • Professional grooming and presentation skillls
  • Proven knowledge in new and upcoming technologies
  • Certifications in (Cisco, Microsoft, VMware, Palo Alto, WatchGuard, Azure, AWS, Azure) shall be highly regarding
  • Experience with Connectwise & Kaseya
  • Australian drivers' license and own vehicle
  • Solutions and improvements focused on individual

 

On Offer:

  • Full time role + Competitive Remuneration + Leadership Position
  • Great culture
  • Leadership and growth potential

 

How to apply:

 

Other titles for this role in other organisation might be: Service Desk Team Lead, Service Desk Manager, Service Desk Lead, Service Desk Delivery Manager, Helpdesk Manager

Appetency Recruitment Service @ 03 8560 3750

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  • Melbourne-Northern Suburbs
  • Enthusiastic & Eager to learn
  • Passionate about technology
  • Permanent role open to freshers / less experienced

Our client is a family run managed service provider. The company is a close net team of around 10 people that work together to solve client’s problems.

Dealing with clients between 5 to 50 PCs you will be the first line of support for the clients. As the demand continues to grow, so too support scope thus you must be someone who wants to learn and grow.

 About the role & Must haves:

You will be the first line of support for client’s technical issues. You will be dealing with all kind of customer issues such as email setup, printers, network, AD, etc. You will champion customer satisfaction and escalate the issue if you are not able to resolve it.

As the voice of the organisation, you must ensure 100% client satisfaction. It is 100% over the phone technical support for the end users thus you must have:

  • Great verbal and written communication skills and phone manner
  • Empathy and ability to listen to the customer
  •  Problem-solving skills – must be able to work & communicate with non-technical clients and fix the root cause of the problem for them

 

Primary Role Responsibilities:

  •  Answer customer’s enquiry calls – it is a 100% over the phone technical support role
  • Excellent problem identification and problem solving skills – you must be able to articulate technical problems in simple English with non-technical users
  • Responding to and resolve phone and email tickets in a professional, timely manner with an emphasis on high quality customer service (target of 70% first contact resolution).
  • Work on technologies/technical issues such as AD, password reset, router set up, remote access, network printers, email set up, email forwarding, etc
  • Complete trainings as agreed with your Manager
  • Escalate service requests that you are not able to resolve in a timely manner
  • Identify and fix the root cause of the problems faced by customers

Requirements:

  • Anywhere between  0-4 years’ experience in an IT services/customer service/retail/electronics department position
  • Tertiary education, ideally a university bachelors’ degree (in IT or related fields) NOT Masters
  • Any ITIL or MCP or other technical Certification will be looked at favourably
  • Technical problem solving skills & experience (Network, Server, AD, Exchange, Office365, Microsoft Applications, Desktop, Windows operating system, etc)
  • Passion for technology & learning
  • Any exposure to ticketing systems and RMM tools will be looked at favourably
  • The right to work in Australia.

On Offer:

  • Full time role + Competitive Remuneration
  • Great family culture environment
  • Opportunity to learn and grow in the technical field
  • Technical training will be provided

 

How to apply:

 

Other titles for this role in other organisation might be: Junior Service Desk Analyst, L1 Service Desk, L1 Support Analyst, L1 Engineer, IT Helpdesk, IT Technician, IT Support

Appetency Recruitment Services @ 03 8560 3750

 

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  • Melbourne-Notting Hill
  • Consulting role with a strategic focus on IT environment
  • Leadership role with team’s P&L Accountability
  • Fantastic Work Environment – unique career opportunity

 

Our client is a leading and unique Managed Service Provide with high client satisfaction score. We are looking for individuals who can improve the client satisfaction score even more.

 

Role:

You will the virtual CIO team lead managing a number of small to medium size business as the Account Manager. You must have experience formulating Strategy meeting customers’ needs and objects and experience delivering Service Strategy to Plan/Service Design that delivers to business objectives.

 

Few leadership aspects of the role are:

  • You will accountable for the P&L of the vCIO/Account Management team including hiring and firing
  • You will be accountable for coaching and providing leadership to the vCIO team
  • You will be accountable for ensuring division and individual vCIOs are hitting the KPIs

 

Few unique aspects of the role are:

  • You will be MSP client’s employee however you will be the client’s representative in the MSP first followed by being the MSP’s representative to the client
  • In one line “You are responsible to make client’s IT environment awesome” by providing recommendations and strategic roadmap to client’s IT environments
  • You must have a strong technical background and MUST have a strategic view about your assigned client’s organization, their IT infrastructure and how you can help them meet their long-term goals
  • You must be extremely strong with repo and relationships building
  • vCIO role is a 100% strategic consulting role – we are not looking for salespeople or hands-on technical people – we are looking for technically strong individuals who are great relationship builders and are strong with eagles eye/strategic view on IT
  • vCIO role is a 100% IT consulting role that can be viewed as a mix of number of roles – “Technical Account Manager” with strong technical and solution design experience but not linked to sales/revenue KPIs, “Technical Engineer” with a strong technical background but does not require hands-on technical work
  • The role does not have a sales/revenue KPIs
  • The role does not require you to do hands-on technical work
  • You are expected to understand client requirements and help them meet their vision. You will have pre-sales help in the organization to help you design the solution and SDM shall be responsible for delivering the solution

 

You will apply analytical and action-oriented approach to achieve service incremental and large-scale improvements as part of Continual Service Improvement.



Roles and Responsibilities

  • Leading the vCIO/Account Management division
  • Consulting, providing solutions, helping improve client IT environment and assisting the clients to meet their vision by removing IT as a pain area
  • Act as a vCIO for a number of clients
  • Conduct regular meeting / IT strategic roadmap workshops with the clients
  • Liaison with the internal MSP team to ensure client’s objectives are met
  • Act as final escalation/touch point for the customer (not a technical hands on touch point)
  • Help identify/build a long term IT strategy for the clients
  • Reduce clients IT risk and help them get time back in the day
  • Ensure clients environments is continuously improving that also reduces the workload on the MSP internal team as well
  • Ability to become a trusted advisor for the client

 

Key Result Area

  • Customer satisfaction
  • The health of customer’s IT
  • Reduce the number of hours spent on IT
  • Improvements brought to customers IT environment

Experience

  • Strong Strategic IT consulting (internal or external) experience
  • Experience within a Managed Services environment, supporting multiple Customers' (preferred) or previous experience as IT Director, Head of IT or CIO
  • Proven experience of leading the IT division, P&L and formulating 3-5 years strategic IT roadmaps for the organisations
  • Strong technical background
  • Previous experience of running own business (shall be looked at favorably)
  • Strong communication and relationship building experience
  • Several years of experience in strategic IT advisory role

 

Qualifications & Other Requirements  

  • Tertiary qualifications in an IT or related discipline
  • ITIL Certification & technical Certifications in areas such as Infrastructure, Cloud, Security, Identify Management, etc
  • Certifications in infrastructure & architecture design
  • Drivers license & willingness to travel

 

What is on offer

  • Base Salary + super + car allowance
  • Permanent position
  • Excellent strategic consulting & client engagement role
  • Excellent culture & work environment

How to apply

 

Other titles for this role in other organisation might be: vCIO, Senior Account Manager, CIO,  Principal Solutions Expert, Head of IT, Director of Technology, Technology Consultant, Client Success Consultant, IT Director

Appetency Recruitment Services @ 03 8560 3750

 

 

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  • Melbourne-Malvern
  • Internal IT role with a NFP
  • Inner south east suburb location
  • 3 years contract full time role
  • Generous salary with salary packaging

 

Our client is a leading not-for-profit organisation with a reputation for excellence. The organisation is a network operated by more than 1,700 employees and 450 volunteers

About the role

The Project Officer – Systems Implementation collaborates with a range of internal stakeholders as well as system providers to ensure successful system implementation, including project strategy and planning, system documentation, processes, policy and procedure requirements and project monitoring, reporting and evaluation.

Experience Requirements

Reporting to the Project Manager – Systems Implementation, you will be responsible for:

  • Demonstrated knowledge, skills and experience in project implementation.
  • Well developed organisational skills with demonstrated ability to prioritise tasks, meet deadlines and attend to multiple tasks;
  • Business Analysis skills and experience;
  • Demonstrated knowledge and understanding of risk management and quality improvement principles;
  • Sound analytical skills and systematic approach to problem solving;
  • Proficiency in Microsoft Software and other software applications;
  • Advanced systems administration skills;

Qualification:

  • Tertiary qualification in IT or related field
  • Advanced knowledge of MS Project
  • Project Management certifications shall be highly regarded
  • Minimum of 5 years of experience in the IT area
  • Previous experience of supporting multiple simultaneous large projects shall be highly regarded

On Offer:

  • Base salary + super + Salary Packaging
  • Full-time role + 3 years contract
  • Great culture

How to apply:

 

Other titles for this role in other organisation might be: Implementation Officer, Implementation Analyst, Implementation Manager, Project Officer, Project Manager, Senior Project Coordinator, Systems Implementation Specialist

 
Appetency Recruitment Services @ https://www.appetencyrecruitment.com.au @ 03 8560 3750

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  • Melbourne-South Melbourne
  • Level 3 role with midsize but growing IT consulting company
  • Great tech exposure across IT infrastructure and Cloud services
  • Learning opportunity providing exposure to Small, Medium to Large organisation

 

Our Client:                        

Our client proudly owned Australian, award winning managed services provider that is growing fast and looking for talent like yourself who can grow themselves and help the business grow. 

About The role:

The role act as the final point of escalation for the Service Desk and about 20% project work (as an estimate and this might change as well)

 Core responsibilities: 

 ·         Administering and Maintaining a range of networks and systems & providing network and systems guidance and support to large client portfolio  

·         Supporting clients to resolve high level IT issues escalated within the Service Desk in a timely and professional manner

·         Overseeing patch management regimes and anti-virus compliance for managed clients

·         Assisting with the onboarding of new clients and adoption of new technologies

·         Assisting with the delivery of infrastructure projects autonomously and/or within a team

·         Validating and assisting in the maintenance of the client’s risk and issues registers

·         Provide recommendations for improvements to client’s infrastructure and IT processes

·         Working closely with technical leads on other knowledge domains 

·         Assisting the sales team with hardware specifications, quoting and technical solutions 

·         Ongoing coaching/mentoring of junior engineers within the team

·         Champion the products within the core management toolset 

·         Working within rotational oncall roster

 Technical Skills Alignment:

  • Ms Azure and O365 Services (Exchange Online, SharePoint online, OneDrive, Ms Teams)
  • Windows Server & Virtualisation Technologies (VMware and/or Hyper V)
  • ConnectWise Administratin/ Automation experience. 
  • Experience with Backup technologies (on premise and cloud – Veeam, Azure Backup, Backupify, StorageCraft)
  • Active Directory and Exchange Server upgrades and administration
  • Networking experience – routing / switching / firewall configuration and management (WatchGuard, Fortinet, PaloAlto, Juniper, HP ProCurve)
  • ConnectWise, IT Glue, Auvik, Kaseya & Solarwinds N-Central toolsets
  • Experience with Anti-Virus products (Cylance, Sophos or Kaspersky)

 

The successful candidate will bring: 

  • Excellent client service skills, communication skills and will be a reliable, professional individual
  • IT experience in multi-server, multi-site, multi-domain environments (MSP experience is essential)
  • Minimum 3 years’ experience in a similar role
  • Tertiary qualification and Industry certification– IT, Engineering Degree, or equivalent experience. MCSA, VCP or CCNA.
  • ITIL Foundations certification 
  • Must have a full Driver's License and their own car to attend client sites  

 

On Offer:

  • Full time role + Competitive Remuneration
  • Great culture – teamwork and supporting learning environment
  • Great learning and growth potential

 

How to apply:

 

Other titles for this role in other organisation might be: System Engineer, Senior System Engineer, Managed Services Engineer, Managed Services Consultant, Projects Engineer, IT Consultant, Senior System Administrator

 

Appetency Recruitment Service @ 03 8560 3750

 

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  • South Melbourne-South Melbourne
  • Full time Permanent position
  • Great learning + growth potential

Our client is a multi-award winning and very well renowned company. The company is among the fastest growing companies and expanding the team to fulfil its growth and we need people who have wide technical skills and can help deliver high level of customer service. 

Key Must Haves:

  • Excellent communication and interpersonal skills with a demonstrated ability to influence stakeholders in a positive manner
  • Empathy and ability to listen to the clients and understand the business criticality of your job for our client

Key Responsibility:

You will be working as the newest member of the data recovery team by providing customer service to customers on the phone whether making calls, answering questions, or following up on queries, as well as meeting with clients face to face. As a Junior BDE you will have the opportunity to learn from more senior and experienced Business Development Executives. Using a proven sales methodology, together with your outstanding people and communication skills, as well as a hunger to succeed you will enable business and self growth.

Responsibilities include:

  • Answering customer queries via email, phone and face to face
  • Converting quotes into successful sales orders
  • Sourcing new clients through various proven sales strategies
  • Targeting prospective clients within our active industry verticals
  • Tracking all activities through our online CRM and weekly reports
  • Working closely with the rest of the Sales, Marketing and Technical teams to actively close opportunities

Requirements:

  • A passion for providing exceptional customer service
  • Drive and motivation to develop a career in sales
  • Ability to build relationships with people at all levels
  • Basic awareness of IT concepts and industry offerings
  • Well-groomed and personally presented
  • Excellent communication skills
  • Self-starter and highly motivated to succeed 
  • Passionate and "Out of the Box" thinker

To be eligible to apply, you must meet the following criteria:

  • Australian Citizenship or Australian Permanent Residency status
  • Current Resume and Proof of residency or citizenship to your application
  • Australian University undergraduate degree in IT, Business or Marketing field, preferably

On Offer:

  • Full time role + Competitive Remuneration
  • Great culture
  • Great learning and growth potential
  • A career path for the right candidate

How to apply:

If you on our website, apply using the link below

If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/5cc2adb9/sales-and-marketing-jobs/inside-sales-south-melbourne.php

Other titles for this role in other organisation might be: Inside Sales Consultant, t, Hardware Sales, IT Sales, Sales Support, Hardware presales 
Appetency Recruitment Services @ 0385603750

 

 

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  • Melbourne-South Melbourne
  • L2/L3 support role predominately remote support
  • Some face-2-face and project work responsibilities as well
  • Great exposure across the technology stack

Our Client:                        

Our client proudly owned Australian, award-winning managed services provider that is growing fast and looking for talent who are professional and eager to learn and grow. 

About The role:

  • You must have exceptional communication skills and the ability to communicate complex technical issues with end users in simple English 
  • Resolving the technical issues encountered by clients/end users
  • Conducting support activities such as patching, server monitoring, network monitoring, back up set up, firewall set up and troubleshooting, etc
  • You may be required to visit client sites 1 day a week or support project when required

Essential Skills and Experience:

  • Windows server and workstation administration and upgrades
  • Office 365 administration and troubleshooting
  • Active Directory and Exchange Server administration
  • Backup technologies (on premise and cloud)
  • Virtualisation Technologies (VMware and/or Hyper V)
  • Infrastructure monitoring and alert management  
  • Basic Networking – routing / switching / wireless
  • Australian Citizenship mandatory
  • Car/Licence required for onsite field work
  • Professional and clear English speaking skills essential
  • Sharing knowledge, documentation and coaching team members required
  • Flexibility to work in office and at client premises essential
  • Minimum 3 years experience in a similar role
  • MSP experience 
  • An Australian IT qualification a must

 

Desirable Skills:

  • Cloud services exposure/experience desirable (Azure, AWS, Google)
  • macOS & Mobile Device Management support
  • Anti-Virus management and Microsoft update deployment experience
  • Connectwise, IT Glue & Kaseya toolsets
  • ITIL Foundation certification
  • Microsoft and/or Cisco certifications would be superb

On Offer:

  • Full time role + Competitive Remuneration
  • Great culture – teamwork and supporting learning environment
  • Great learning and growth potential

 

How to apply:

 

Other titles for this role in other organisation might be: IT Support Analyst, System Engineer, IT Analyst, IT support, IT Administrators, Support Engineers, Senior Service Desk Analyst, Field Engineer, IT Helpdesk Consultant, L2 Support, Support Analyst

 

Appetency Recruitment Service @ 03 8560 3750

 

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  • Sydney-CBD

We are seeking a capable, reliable, professional and client facing Field Engineer to join our fast paced MSP team providing BAU, systems, infrastructure and project delivery services to our valued clients.

We are seeking a customer focused go-getter and a natural problem solver to join our talented and inquisitive team. Our client has an enviable culture that fosters collaboration, inclusion and offers opportunities to develop and contribute to the growth of the company.

 

Required Skills:

  • Windows server and workstation administration and upgrades
  • Office 365 administration and troubleshooting
  • Active Directory and Exchange Server administration
  • Backup technologies (on premise and cloud)
  • Virtualisation Technologies (VMware and/or Hyper V)
  • Infrastructure monitoring and alert management  
  • Basic Networking – routing / switching / wireless
  • Car/Licence required for onsite field work
  • Professional and clear English speaking skills essential
  • Sharing knowledge, documentation and coaching team members required
  • Flexibility to work in office and at client premises essential
  • Minimum 3 years experience in a similar role
  • MSP experience 

 

Desirable Skills:

  • Cloud services exposure/experience desirable (Azure, AWS, Google)
  • macOS & Mobile Device Management support
  • Anti-Virus management and Microsoft update deployment experience
  • Connectwise, IT Glue & Kaseya toolsets
  • ITIL Foundation certification
  • Microsoft and/or Cisco certifications would be superb

 

What is on offer:

  • Fulltime/ Permanent role + Competitive remuneration 
  • Client facing role + Cloud exposure
  • Great culture – team work and supporting learning environment
  • Great learning and growth potential

How to apply:

 

  • If you on our website, apply below
  • If you are NOT on our website, please apply on the link:  https://www.appetencyrecruitment.com.au/cf939312/information-technology-jobs/field-systems-engineer-sydney.php

Other titles for this role in other organisation might be: Other titles for this role in other organisation might be: IT Support Analyst, Service Desk Analyst, Senior Service Desk Analyst, IT Analyst, IT support, Junior IT Administrators, Support Engineers, IT Helpdesk Consultant, L2 Support, Support Analyst, Field Engineer

 

Appetency Recruitment Services @ 03 8560 3750

 

 

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  • Melbourne-South Melbourne

 

The Level 3 System Administrator will act as the primary escalation point for the Service Desk function of the Technical Services practice. They will primarily work on all levels of service desk requests whilst aiding the project team when required. 

 

Responsibilities:

  • Assists in developing standard operating procedures ensuring a consistent and optimum level of performance for the junior systems administrators
  • Provides new perspective to solve complex problems and works independently with minimal guidance.
  • Administrative support for complex infrastructure and cloud-based products
  • Coaches and inspires the junior systems administrators
  • Recommends and follow IT best practice polices and procedures
  • Primary escalation point for service desk issues that are not able to be resolved by the Level1/2 Systems Administrators
  • Identify risks and opportunities arising from, or affected by, infrastructure configuration
  • Professionally and courteously answering inbound requests via phone, email or in person from customers and handling queries in accordance with established protocols.
  • Working within an ITIL framework for service delivery, including ticket triage and assigning ticket severity, impact, and customer-specific ticket details.
  • Ensuring that client documentation is kept up-to-date and documentation is followed.
  • Keeping meticulous and clear records of time spent on all activities and records.
  • Maintain and obtain professional certifications to align with business objectives.
  • Keeping up to date with the latest technology trends.

 

Requirements:

  • Industry recognised certifications (Msoft / CISCO / VMware)
  • Highly developed skills with Microsoft Office (Word, Excel and PowerPoint) as well as online email and website platforms
  • Previous experience in providing high levels of client service and support required
  • Strong attention to detail and enthusiasm to learn 
  • Excellent verbal and written communication skills
  • Ability to deal confidently with clients, suppliers and staff at all levels
  • Highly methodical and organised approach to work
  • Demonstrated ability to remain self-motivated and productive when working autonomously
  • Energetic, creative and proactive attitude

 

What is on offer:

  • Base salary + super 
  • Permanent position
  • Excellent office & culture –value driven organization. 

 

How to apply:

  • If you on our website, apply below
  • If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/416ded7a/information-technology-jobs/systems-administrator-level-3-south-melbourne.php

Other titles for this role in other organisation might be: Other titles for this role in other organisation might be: System Engineer, Senior System Engineer, Managed Services Engineer, Managed Services Consultant, Projects Engineer, IT Consultant, Senior System Administrator, Level 3 Engineer, etc.

Appetency Recruitment Services @ 03 8560 3750

 

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  • Melbourne-Melbourne

APPETENCY is a specialised Digital, recruitment & HR tech consulting firm that is known for exceptional client satisfaction and for delivering exceptional results for our clients.

We are highly customer focused. We are looking for performers / leaders who care about the clients and focus on providing exceptional results and customer experience.

About the Role - Responsibilities & Requirements
The official title of the role will be “Client Success” encompassing your accountability to ensure successful for the clients. You will be involved in capturing new clients and selling recruitment, IT, Digital and SaaS services to the clients.


Primary Characteristics:

  • We are Looking for leaders – exceptional relationship building and client management experience
  • Capable of taking “extreme ownership” on delivering results 
  • Proactive, Accountable and Want to achieve more

Responsibilities:

  • Take accountability of activities, KPIs and result – ability to reverse engineer your targets to an annual plan
  • Must have good understanding of IT and Solution selling experience
  • Strong time management skills and the ability to multi-task/handle multiple roles
  • New Business Development
  • New Business Development across – IT development projects, Digital Marketing projects, Recruitment, IT staffing, HR Software (AppetencyHR), managed service, on-site staffing
  • Achieving a mix of monthly revenue and monthly recurring revenue targets
  • Build plans for achieving the KPIs
  • Capitalising on your network and other prospecting techniques to capture new logos/clients
  • Ability to contribute to the growth strategy & product development of the business
  • Working with internal team for marketing promotions and providing ideas pertaining to sales / marketing
  • Working with project manager/service delivery manager to ensure client success (overseeing but not actually managing the delivery)
  • Accurately capturing leads in the CRM system
  • Building exceptional long term relationships with the clients
  • Understanding and documenting client environment, culture, etc
  • Ability to understand bigger picture and identifying/recommending the right solution for the client 
  • Reverse marketing quality candidates to existing clients and prospects
  • Site visits to facilitate relationship building and well-being checks on placements
  • Client and Team management

 

Experience Requirement:

  • EXCEPTIONAL English & communication skills both oral and written
  • PROVEN Business development and client engagement experience
  • Someone who loves sales & has demonstrable past success of overachieving the KPIs
  • Extensive network in Melbourne market preferably in the mid market
  • 2-5 years of sales experience preferably in IT, Digital, recruitment, IT managed services, RPO, Digital marketing  
  • Previous technical experience is highly regarded but must have ability to discuss technical requirements with the clients

What is on offer?

  • Great working environment and culture – you must have values similar to our - ASAP start for the right candidate
  • Permanent Position – $60-80K+super + on-target earnings of $150K+
  • High performance driven culture with sufficient autonomy
  • Long term career and growth opportunities
  • Work flexibility supported by a partial work from home
  • Open to regional candidates that are happy to travel to office/client sites/client meetings
     

How to apply:

 

Other titles for this role in other organisation might be: Business Development Manager, Client Success Manager, IT Business Development Consultant, RPO specialist, RPO Manager, MSP Manager, MSP Consultant, Digital Sales Executive, Business Development Consultant

 

APPETENCY | Desired Success. Achieved. @ 03 8560 3750

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  • Melbourne-Notting Hill
  • Fantastic Work Environment & Team
  • High customer satisfaction driven environment 
  • South Eastern - Eastern suburb location

Our client is a unique Managed Service Provide with high client satisfaction score. We are looking for individuals who can improve the client satisfaction score even more.

Role:

  • Support users with all kind of technical issues
  • Ensure high level to customer engagement and satisfaction
  • Provide technical support to non-technical end users in a user-friendly language 
  • This role is responsible for technical alignment (identification and remediation) to reduce client incidents/tickets and the time spent doing them.
  • Truly proactive and is closely aligned with ITIL Problem Management

 

Skills:

  • MS Windows Server Administration
  • Exchange Server / Exchange Online / Office 365
  • SQL Server Administration
  • Hyper-V & VMWare Administration
  • Networking Skills (Routing / NAT / VLAN)
  • Troubleshooting skills across multiple technologies
  • Desktop Support

 

Requirements:

  • Charismatic 
  • Ability to genuinely connect with, understand, and help people.
  • Attention to detail and a pride in the quality of work.
  • A strong desire & motivation to grow and develop.
  • A good sense of humour.
  • ITIL knowledge or certification (desired).
  • Demonstrated academic ability in the IT industry (TAFE or Univ. Qualification)
  • Minimum 5 years experience in a Service Desk / Incident Management Role.
  • Experience with a ticketing system for job management (ideally ConnectWise).
  • Australian Citizen or  Permanent Resident 
  • Strong table tennis skills (not strictly essential, but nice to have!)
  • Relevant industry certifications (prefered)

  

What is on offer:

  • Base Salary + Super 
  • Permanent position
  • Excellent client engagement role
  • Excellent office & culture -where people enjoy their job, and always learn a lot

How to apply:

 

Other titles for this role in other organisation might be: Field Engineer, On-site Engineer, Senior L2 Engineer, L2/L3 Engineer, Service Desk Analyst, IT Technician, Support Engineer, End User Support Engineer

 

Appetency Recruitment Services @ 03 8560 3750

 

 

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  • Melbourne-Melbourne

About Appetency Recruitment Services

Appetency Recruitment Services is a specialised recruitment & consulting firm that is known for exceptional client satisfaction and for delivering exceptional results for our clients. We are highly customer focused. We are looking for performers / leaders who care about the clients and focus on providing exceptional results and customer experience.

Appetency Recruitment Services provides comprehensive HR solution to its customers including recruitment, HR consulting, digital SaaS HCM and Employer of choice consulting depending on the client requirement. Most importantly, Appetency Recruitment Services takes accountability of the responsibilities assigned to us by the clients.

If above sounds like you then this is “the opportunity” in a great team.

About the Role - Responsibilities & Requirements
The official title of the role will be “Client Success” encompassing your accountability to ensure successful staff (not just placement for a cheque) for our clients. You will be clients advocate working in Appetency Recruitment Services and Appetency Recruitment Services advocate for the client.


Primary Characteristics:
We are Looking for a leader – exceptional relationship building and client management experience

  • Capable of taking “extreme ownership” on delivering results 
  • Capability to own his/her job closures and to understand impact/importance of his/her work on our clients & team
  • Proactive, Accountable and Want to achieve more responsibilities

 

Responsibilities:

  • Take accountability of your activities and result – ability to reverse engineer your targets to an annual plan
  • Highly KPI driven environment for people who want to learn and perform
  • Must have good understanding of IT / Technical recruitment and sourcing
  • Strong time management skills and the ability to multi-task/handle multiple roles
  • Good interviewing skills to “really assess” both cultural and technical skills of the candidates

The role’s responsibilities can be split across 4 areas:

Strategic

  • Ability to contribute to the growth strategy of the business
  • Assisting with marketing promotions and providing ideas pertaining to sales strategies and the direction of the business
  • New Product and service research and development
  • Acting as an ambassador for the business
  • Market research & documentation
  • Convert long term vision down to a daily – weekly – monthly plan

Tactical

  • Building exceptional long term relationships with the clients
  • Understanding and documenting client environment, culture, etc
  • New Business Development – capture new clients
  • Conducting final candidate interviews as “the final authority” before presenting candidates to the clients 
  • Ability to understand the bigger picture and identifying/recommending the right salary package and fit 
  • Reverse marketing quality candidates to existing clients and prospects
  • Site visits to facilitate relationship building and well-being checks on placements
  • Client and Team management

Operational

  • Operate from client location as internal HR
  • Map out HR processes at various client
  • Prepare HR and employee documentation
  • Acting as an ambassador for the client’s business
  • Act as “Final decision taking authority” before presenting the candidate to the client
  • Capturing and documenting client requirements & software product requirements
  • Collaborating with the technical/software development team to ensure clients process are automated as required


 

Experience Requirement:
 

  • EXCEPTIONAL English & communication skills both oral and written
  • PROVEN Business development and client engagement experience
  • PROVEN relationship building experience
  • 2-4 years of IT, Digital recruitment experience in an agency environment
  • 1-2 years internal HR experience
  • Previous technical experience is highly regarded but must have the ability to interview candidates in a various technical role to assess the right fit for the client
  • RPO experience shall be highly regarded
  • Technical certifications shall be highly regarded
  • Ideal Candidate: Person with technical background/experience and with experience in HR/recruitment
  • Ideal Candidate: Intelligent individual who is looking to take the next step in his/her career

 

What is on offer?

  • Great working environment and culture – you must have values similar to our
  • Permanent Position – good pay + super + comms
  • Long term career and growth opportunities
  • Exposure to wide variety of roles and strategic client engagement
  • Work flexibility supported by a partial work from home
  • High performance-driven culture
  • Autonomy in role – we are looking for high-performers & support autonomy
  • Open to regional candidates that are happy to travel to office/client sites/client meetings
     

Are there any other benefits?

  • Great central CBD location - walking distance from Southern Cross station
  • Premium office building & good working environment 
  • Friday drinks and food
  • Free access to Gym on the premise
  • Ride to work - free parking for bike 

How to apply:

 

Other titles for this role in other organisation might be: Client Success Manager, Client Success Consultant, HR Manager, Recruitment Manager, Business Development Manager, Client Engagement Consultant, HR administrator, Recruitment Coordinator, HR Advisor, Recruitment Advisor, Recruitment Consultant, Senior Recruitment Manager, Senior Recruitment Consultant, Client Services Manager, Account Manager, Consultant, RPO specialist, RPO Manager, MSP Manager, MSP Consultant

 

Appetency Recruitment Service @ 03 8560 3750

 

 

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  • Melbourne-St Kilda Road

Duties and responsibilities

  •     Management of our client's cloud ecosystem
  •     Supervising data entry and bookkeeping
  •     Bank reconciliations and journals
  •     Managing accounts payable and receivable (entire lifecycle of both)
  •     Payroll (pays, taxes, super reconciliation, payments and contributions)
  •     Invoicing and customer service
  •     Document scanning and use of cloud document tools.
  •     Electronic and paper filing, printing, binding.  We encourage all clients to embrace a paperless office to keep paper filing to a minimum.
  •     Ensure we are compliant with WorkCover, insurances, ATO, ASIC etc.
  •     Monthly reporting
  •     Other general administration

Personal Attributes

  •     do you enjoy organising and being a leading member of a team?
  •     do you love learning new software solutions?
  •     strive for 100% accuracy in everything you do?
  •     you prefer to say, 'I will find out' instead of 'I don't know'?
  •     are you currently the 'go to' person at your company for all the unusual queries?
  •     do you have excellent written and verbal communication skills?
  •     can you display an ability to build rapport with other team members and clients?
  •     do you try to understand client needs to be able to prioritise?
  •     can you think on their feet?
  •     do you take ownership of issues to see them through to completion?
  •     are you reliable and take pride in your work?

Previous Experience

  • Accounts Payable/Receivable/Payroll (essential)
  • Xero
  • ConnectWise Manage

Hours

  • 8.30am - 5.30pm
  • There may be a requirement to visit client sites at times so access to a car and current Victorian Driver's license is required.
     

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  • Notting Hill-Forrest Hill

 

  • Client management role with a focus on technical space
  • Fantastic Work Environment – a unique career opportunity

 

Our client is a unique Managed Service Provide with high client satisfaction score. We are looking for individuals who can improve the client satisfaction score even more.

 

Role:

  • This role is responsible for technical alignment (identification and remediation) to reduce client incidents/tickets and the time spent doing them.
  • Technical client-facing field role.
  • Managing a portfolio of approximately 20 clients as an onsite technical resource (normally will visit one client per day).
  • Truly proactive and is closely aligned with ITIL Problem Management.
  • Identify risks and sales opportunities to feed them back into our delivery model.
  • You will be required to have your own reliable vehicle (Vehicle Allowance / Reimbursements will be provided as per Vehicle and Travel Policies).

 

Skills:

  • MS Windows Server Administration
  • Exchange Server / Exchange Online / Office 365
  • SQL Server Administration
  • Hyper-V & VMWare Administration
  • Networking Skills (Routing / NAT / VLAN)
  • Troubleshooting skills across multiple technologies
  • Desktop Support

 

Requirements:

  • Charismatic and well dressed.
  • Ability to genuinely connect with, understand, and help people.
  • Attention to detail and a pride in the quality of work.
  • A strong desire & motivation to grow and develop.
  • A good sense of humour.
  • ITIL knowledge or certification (desired).
  • Demonstrated academic ability in the IT industry (TAFE or Univ. Qualification)
  • Minimum 5 years experience in a Service Desk / Incident Management Role.
  • Experience with a ticketing system for job management (ours is ConnectWise).
  • Australian Permanent Resident.
  • Strong table tennis skills (not strictly essential, but nice to have!)

  

What is on offer:

  • Base Salary + Super + Car allowance’
  • Permanent position
  • Excellent client engagement role
  • Excellent office & culture -where people enjoy their job, and always learn a lot

How to apply:

  • If you on our website, apply below
  • If you are NOT on our website, please apply on the link:  https://www.appetencyrecruitment.com.au/715b8cdc/information-technology-jobs/it-manager-notting-hill.php

 

Other titles for this role in other organisation might be: Field Engineer, On-site Engineer, Senior L2 Engineer, L2/L3 Engineer, Technical Account Manager, Junior Client Manager, Senior IT Support, Client Site Engineer, Technical Relationship Manager, etc. 

 

Appetency Recruitment Services @ 03 8560 3750

 

 

 

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  • Forrest Hill-Notting Hill
  • Sales Administrator role which is key connection between relationship management, sales and clients
  • Fantastic Work Environment – a unique career opportunity

Our client is a unique Managed Service Provide with high client satisfaction score. We are looking for individuals who can improve the client satisfaction score even more.

Role:

The role supports the functional operations of the internal teams managing, monitoring and processing administrative tasks to ensure a high quality service is delivered to the clients as well communicating directly with customers to both identify and deliver additional sales opportunities. Few unique aspects of the role are:

  • Communication: No Surprises. Able to build rapport and confidence with clients through empathy and understanding.
  • Ownership: Make It Happen. Responsibility for allocating the right ticket to the right person and follow up.
  • Teamwork: One Team. As Client Service Manager sets the tone for the user experience across the department.
  • Sustainability: Make It Better, Forever. Develop and follow IT operational and Sales procedures.
  • Respect: Give It, Get It. Takes personal responsibility for the quality and timeliness of work, and achieves results with little oversight

Responsibilities

  • Manage inventory of stock ensuring an accurate and efficient flow of products and services available for sale, or re-sale.
  • Manage the relationship with our vendors and partners in a professional, collaborative way to build relationships and identify opportunities.
  • Process the daily administration of sales orders (including back orders) – managing order status, liaising with clients and suppliers.
  • Manage the Sales Inbox to process requests for warranty renewals, subscriptions, software renewals and extended warranties.
  • Is proactive in identifying renewal timeframes and keeping vCIOs informed.
  • Manage quoting process for the supply of products and services for clients and suppliers, from creation to purchase, including quoting of desktop equipment for clients, software renewals, warranties, licensing, Third Party, networking (with PS). 
  • Coordinates returned merchandise authorisations with suppliers for faulty/defect on arrival equipment.
  • Liaise with clients, vCIOs and the Service Desk on orders and/or issues to understand requirements and keep them informed of status.
  • Actively seeks new sales opportunities through client relationships.

Experience

  • Professional with a positive energy and attitude in communicating with our teams, clients, partners and suppliers: instilling confidence in others.
  • Service oriented with a helpful interaction with clients, partners and suppliers on the phone or email; has good manners and is helpful.
  • Sound administrative skills – an ability to logically coordinate and manage tasks, is methodical and task oriented – motivated to establish and work to routine and process with efficiency.
  • Working knowledge of spreadsheets and database software – to prepare, interpret and maintain accurate data and information.
  • Execute and follow IT and Sales operational policies, standards and work instructions for client and supplier support. 

What is on offer

  • Base Salary + super
  • Permanent position
  • Excellent sales support and vendor management role
  • Excellent culture & work environment

How to apply

Other titles for this role in other organisation might be: Sales Support, Vendor Specialist, Procurement Manager.

Appetency Recruitment Services @ 03 8560 3750

 

 

 

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  • South Melbourne-CBD
  •  Ability to build new relationships & Exceeding Sales Targets
  • New Business Development experience in Small, Medium to Large Organisation client base
  • Solution selling around IT infrastructure & Cloud services

Our Client:

Our client is an award winning managed services provider that is growing fast and looking for talent like yourself who can grow themselves and help the business grow. 

The role initially shall be new business development role and moving to a mix of BDM and AM as your clientele grows.

Common Requirement:

• Excellent relationship building capability.

• Strong work ethic and time management skills

• Hands - on experience in technical IT infrastructure solution selling.

• You must love sales

Job tasks and responsibilities

• Build new client base for the IT managed services practice – 100% new acquisition

• Create proposals, pricing, quotes for customer requirements and build strong sales pipelines 

• Excellent knowledge of ITIL based Service Management workflow applications like Incident, Problem and requirements management.

• Building & Solution selling around IT infrastructure, Cloud infrastructure (AWS, Azure), Servers, Mobile device management (MDM), mobility, telecommunication etc set up of the clients

• Build strong customer relationships and accountable for customer NPS - Responsible to set and manage client expectations

• Excellent time management, pipeline management & revenue management expertise

• Accountable for building new client base, revenue growth and exceeding target expectation

 

Experience: You MUST have:

• Proven track record of several years work experience in Selling of IT infrastructure solutions with an IT Managed Service Provider

• Experience Solution Selling around – VMWare, Infrastructure, Cloud and Mobile devise management (MDM) systems, projects,  etc

• Strong understanding of IT infrastructure such as servers & configuration & maintenance: Windows Server, Exchange, O365, Active Directory, AirWatch, Web server platforms (IIS, Apache), other mail systems, web certifications such as SSL and IIS and how IT fulfils business objective

• Candidates with VMWare, Microsoft, ITIL certifications shall be given preference 

• Proven experience of collaborating with vendors and creating quotes around IT services – Cloud, Azure, Server utilization, etc

• Exceeding sales expectation and must have proven track record of 100% accountability

 

On Offer:

• Full-time role + Competitive Remuneration

• Great culture 

• Leadership and growth potential

 

How to apply:

• If you on our website, apply using the link below

• If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/a3608386/sales-and-marketing-jobs/business-development-manager-managed-it-services-south-melbourne.php

 

Other titles for this role in other organisation might be: Business Development Manager, Client Engagement Manager, Account Manager, Relationship Manager, Client Success Manager, Business Development Executive, Business Development Manager, IT Infrastructure Specialist, IT Sales Director, Sales Director, Business Development Director, Sales Manager, Senior IT Consultant, IT Specialist, IT Security Expert

 

Appetency Recruitment Services @ 0385603750

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  • Melbourne-South-East Suburbs
  • A cyber security focused role 
  • Report directly to the CTO and CSO
  • Expanding organisation – great career opportunity

 

Role:

The Senior Security Engineer will report directly to the CTO and is expected to provide best of breed technology solutions to customers as a technical evangelist.

This role involves a lot of reporting, so the right candidate will possess exceptional verbal and written English skills.

 

Responsibilities:

  • Network and Application Penetration Testing.
  • Develop security maturity and security responsibility across all lines of our customer's business, driving awareness of and compliance with Information Security policies and standards.
  • Ensure world class information security standards and practices are in place to protect our customer's business and the security of our customers.
  • Build security capability and commercialise our Quantex suite of products to grow the business in line with our financial objectives.
  • Proactively identify potential risks/threats and then recommend and implement strategies to address these.
  • Produce documentation where an opportunity exists and documentation is lacking.

 

Required Skills and Experience:

  • Experience and certification in Penetration Testing/ Ethical Hacking.
  • You should reside in and hold full working rights in Australia.
  • Minimum 5 years of experience working in a cyber security role. 
  • Other Cyber Security certifications such as OSCP, CCNA Cyber OPS, or CompTIA Security+ will be highly regarded.
  • You should be effectively and efficiently prioritise workload and consistently meet deadlines.
  • You should possess the ability and interest to suggest and develop new product ideas and methods.
  • You are widely trusted and seen by others as direct, truthful and tactful.
  • Excellent verbal and written communication skills.

 

What is on offer:

  • Competitive Salary – Negotiable based on your experience and skills
  • Great Team Culture – Close-knit team and regular social events 
  • Job Security – This is a long term career opportunity in an expanding business
  • Car Allowance – On-site parking and car allowance

 

How to apply:

  • If you on our website, apply below
  • If you are NOT on our website, please apply on the link:  https://www.appetencyrecruitment.com.au/3990edad/information-technology-jobs/senior-security-engineer--cheltenham.php

Other titles for this role in other organisation might be: Other titles for this role in other organisation might be: IT Security Engineer, Senior Information Security Consultant, Senior IT Security Operations Specialist, Information Security Analyst, Information Assurance Officer, Security Systems Administrator, Senior IT Security Consultant, Senior Infrastructure Engineer, Senior Networks and Security Engineer, Cyber Security Engineer, etc.

 

Appetency Recruitment Services @ 03 8560 3750

 

 

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  • Melbourne-Melbourne
  • Exceeding sales targets - Solution selling around IT infrastructure & Cloud services
  • New Business Development especially Managed Services in SMB market
  • A self-sufficient BDM with a good network in small-mid market

Our Client:                        

Our client is a MSP provided located in the heart of Melbourne CBD. The business is an established name with the niche regulated clients such as clients in Healthcare, Pharma, Financial Services, Legal etc

The New Business Development requires adding new logo to the managed services business. A mature environment is looking for an established BDM with good network and proven performance history.

Responsibilities

  • Build new client base for the IT managed services practice – 100% new client acquisition
  • Generate sufficient activity and be Accountable for revenue growth and exceeding target expectations
  • Leverage the network to build strong customer relationships and a strong positive contribution to the company’s bottom-line
  • Create proposals, pricing, quotes for customer requirements and build sales pipelines
  • Solve customer’s business problems and responsible to set and manage client expectations
  • Discussing and solution selling around IT infrastructure, Cloud infrastructure, Servers, Mobile device management (MDM), security, managed services, project services, etc
  • Ability to open new doors for managed services for the business
  • Excellent relationship building capability
  • Strong work ethic and time management skills

 

Experience: You MUST have:

  • Proven several years of new business development experience selling managed services with a Managed Service Provider
  • Proven track record of several years of work experience in Selling of IT infrastructure solutions 
  • Proven track record of Exceeding sales expectation and of 100% accountability
  • Experience Solution Selling around – IT infrastructure, Managed Services
  • Hands - on experience in technical IT infrastructure solution selling
  • Ability to open new doors and bring in new logos
  • Strong network in the Melbourne region and within IT ecosystem
  • A true hunter who is capable to leverage network and generate revenue with minimal leads/marketing support
  • Candidates with technical background and certifications on VMWare, Microsoft, ITIL and Microsoft certifications who require minimal pre-sales support shall be given preference but not mandatory as pre-sales support is available
  • A mature sales individual for a mature environment

 

On Offer:

  • Exceptional remuneration for the right candidate + unlimited earning potential 
  • Full-time role
  • Great culture
  • Good commission structure + Uncapped commission
  • A strong delivery team to back you

 

How to apply:

 

Other titles for this role in other organisation might be: Client Success Manager, Business Development Executive, Business Development Manager, Account Executive, Account Manager, Relationship Manager, IT Infrastructure Specialist, IT Sales Director, Sales Director, Business Development Director, Sales Manager

 
Appetency Recruitment Services @ 0385603750

 

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  • Melbourne-South Melbourne
  • Consulting & Projects role with at-least 50% client focussed responsibilities
  • IT infrastructure and Cloud services for Small, Medium to Large organisation
  • Opportunity to be the voice of the customer and company

Our Client:                        

Our client proudly owned Australian, award-winning managed services provider that is growing fast and looking for talent like yourself who can grow themselves and help the business grow. 

About The role:

To assist in the delivery and implementation of a range of Cloud, Infrastructure, network and security projects.

A hands-on role focusing on consulting, pre-sales and the delivery of projects in line with client strategies and technology roadmaps. You will be required to work across multiple client sites and varied technologies.

Consult shall be the Pre-Sales Consultant and Cloud Architect accountable for putting solutions and implementing/overseeing post-delivery phase. The role is 50/50 split of Project implementation vs. Pre-Sales and R&D work and may transform to 100% consulting pre-sales role in future.

Job tasks and responsibilities

  • Hands on implementation experience of cloud projects (Predominately MS Azure and the suite of O365 services)
    • Email migrations, SharePoint online, OneDrive, Teams, Dynamics 365
    • Implement and manage storage, deploy and manage virtual machines (VMs), configure and manage virtual networks, and manage identities.
    • Secure identities, evaluate and perform server migration to Azure, implement and manage application services, and implement advanced virtual networking.
  • Tenancy creation, management of MS Azure & AWS subscriptions and resources, and proposal pricing
  • Experience with cloud backup services, disaster recovery options and Veeam
  • Experience with Windows Virtual Desktop & MS InTune (MDM)
  • Experience implementing Advanced Threat Protection (ATP) & Multi-Factor Authentication (MFA)

 

Experience Requirements:

  • Ability to provide Pre-Sales support and Consulting – Client facing
  • Proven delivery of high quality Project Proposals, AsBuilts and Handover documentation   
  • 50/50 split of Project implementation vs. Pre-Sales and R&D work
  • Experience working with vendor portals & ability to translate service/licensing pricing for new opportunities
  • Experience working for MSP and can hit the ground running fairly quickly, understand the local market and can operate at the pace of an MSP
  • Project Management skills/experience shall be looked upon favorably
  • Hyperconvergence (Nutanix or HPE SimpliVity) and/or AWS experience shall also be looked upon favourably
  •  (Preferred) Familiarity with Cyber Security products around Data Loss Prevention (DLP), Cloud Access Security Broker (CASB), Web Application Scanning & Security Information and Event Management (SIEM)

 

Education Requirements:

  • Tertiary qualification and Industry certification– IT, Engineering Degree
  • Other certification: ITIL or Agile Certification, CCNP,  CCIE, MCSE, VCP (preferred)
  • Holds current MS Azure base certification - Administrator Associate (desirable)

 

On Offer:

  • Full time role + Competitive Remuneration
  • Great culture – teamwork and supporting learning environment
  • Great learning and growth potential

 

How to apply:

 

Other titles for this role in other organisation might be: Cloud Consultant, Cloud Engineer, Pre-sales Engineer, Projects Engineer, Network consultant, Pre-sales consultant, Client Solutions Consultant, Azure Consultant, Microsoft Consultant, Cloud Specialist

 

Appetency Recruitment Service @ 03 8560 3750

 

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  • Sydney CBD-Sydney - CBD

The client is looking for talented administrators who enjoy solving problems, working within a team of like-minded individuals, passionate to provide relentless customer support and having a technical background from a variety of fields.

You are someone that is already in a technical role and want to have more opportunity and autonomy to broaden your experience on a broad spectrum of both on-premise and Cloud technologies.

 

Role:

  • Maintain system infrastructure and troubleshoot issues as required
  • Working at client sites on various duties
  • Manage and resolve escalated tickets
  • Building, deploying & implementing both on-premise and cloud solutions
  • Be well presented, a quick learner and show evidence of such
  • Have excellent communication skills both verbal and written and an ability to build relationships with different levels of stakeholders
  • Strong desire and ability to learn and apply new knowledge and techniques

 

Required Skills and Experience:

  • VMware vSphere Experience
  • Experience in Windows Server ('08 - '19) (Intermediate level)
  • Backup & Data recovery knowledge (Intermediate level)
  • Mac enterprise experience (Intermediate level)
  • Intermediate understanding of networking concepts (TCP/IP, VPN/Tunnelling, Routing, DNS, etc.)
  • Basic knowledge in AWS and Azure
  • Excellent troubleshooting/problem solving skills

 

What is on offer:

  • Base salary + super 
  • Permanent position
  • Excellent office & culture –value driven organization. 

 

How to apply:

  • If you on our website, apply below
  • If you are NOT on our website, please apply on the link:  https://www.appetencyrecruitment.com.au/0fe5d1a1/information-technology-jobs/systems-administrator-melbourne.php

Other titles for this role in other organisation might be: Other titles for this role in other organisation might be: Level 2 Engineer, IT Support Analyst, System Support, L2 Support Engineer, IT Administrator, IT Helpdesk Consultant, Desktop Support, L2 System Engineer, L2 Service Desk Analyst, etc.

 

Appetency Recruitment Services @ 03 8560 3750

 

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  • Melbourne-Cheltenham

Our Client:

Australian based ICT solutions provider that specialises in providing a wide range of quality IT products and services to business. The company cares about people and is a place where people help customers and each other. Good culture and encouraging place to work.

Job tasks and responsibilities:

  • Has sold Managed Services
  • Open to clients in all sector
  • Must have a good understanding about IT security
  • Target market would be clients with 50 to 300 end users with an internal IT SPOC
  • Must be self sufficient
  • Must be able to cold call, generate leads and contribute strategically to the BDM initiative
  • Must have good network
  • Must be able to think out of the box and hit the numbers
  • Excellent communication Skills
  • Have good understanding of IT Products and Services

On Offer:

  • Full-time role + Competitive Remuneration
  • Uncapped Commissons
  • Great culture
  • Leadership and growth potential

How to apply:

If you on our website, apply using the link below

If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/fe9b0cfc/sales-and-marketing-jobs/business-development-manager-cheltenham.php

 Other titles for this role in other organisation might be: Client Engagement Manager, Account Manager, Relationship Manager, Client Success Manager, Business Development Executive, Business Development Manager, Business Development Director, Sales Manager,

Appetency Recruitment Services @ 0385603750

 

 

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  • Melbourne-Melbourne

Our Client:

Australian based ICT solutions provider that specialises in providing a wide range of quality IT products and services to business. The company cares about people and is a place where people help customers and each other. Good culture and encouraging place to work.

Job tasks and responsibilities

  • 1 month of the signed "new" managed services contract 
  • Must be a great communicator 
  • Does not need to have a technical background but must be able to have meaningful technical discussions with the clients
  • Must take ownership of the client and make the service delivery responsibilities to ensure client's expectations are met
  • Generate or ensure team generates client reports
  • Ensure clients expectations are met 
  • Identify new opportunities within the existing client

    On Offer:

  • Full-time role + Competitive Remuneration
  • Great culture
  • Leadership and growth potential

           How to apply:

 Other titles for this role in other organisation might be: Client Engagement Manager, Account Manager, Relationship Manager, Client Success Manager, Business Development Executive, Business Development Manager, Business Development Director, Sales Manager,

Appetency Recruitment Services @ 0385603750

 

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  • Melbourne-Forrest Hill
  • Consulting role with a strategic focus on IT environment
  • Fantastic Work Environment – a unique career opportunity

 

Our client is a unique Managed Service Provide with high client satisfaction score. We are looking for individuals who can improve the client satisfaction score even more.

 

Role:

You will the virtual CIO for a number of small to medium size business. Few unique aspects of the role are:

  • You will be our MSP client’s employee however you will be the client’s representative in the MSP first followed by being the MSP’s representative to the client
  • In one line “You are responsible to make client’s IT environment awesome”
  • You must have a strong technical background and MUST have a strategic view about your assigned client’s organization, their IT infrastructure and how you can help them meet their long-term goals
  • You must be extremely strong with repo and relationships building
  • vCIO role is a 100% strategic consulting role – we are not looking for sales people or hands-on technical people – we are looking for technically strong individuals who are great relationship builders and are strong with eagles eye/strategic view on IT
  • vCIO role is a 100% IT consulting role that can be viewed as a mix of a number of roles – “Technical Account Manager” with strong technical and solution design experience but not linked to sales/revenue KPIs, “Technical Engineer” with a strong technical background but does not require hands-on technical work
  • The role does not have a sales/revenue KPIs
  • The role does not require you to do hands-on technical work
  • You are expected to understand client requirements and help them meet their vision. You will have pre-sales help in the organization to help you design the solution and SDM shall be responsible for delivering the solution

 

You must have experience formulating Strategy meeting customers’ needs and objects and experience delivering Service Strategy to Plan/Service Design that delivers to business objectives.

You will have the ability to gather requirements and work closely with Customer Service Lead (CSL) to ensure Customer Service Strategy is established and executed by the SDM Manager.

You will apply analytical and action-oriented approach to achieve service incremental and large-scale improvements as part of Continual Service Improvement.



Roles and Responsibilities

  • Consulting, providing solutions, helping improve client IT environment and assisting the clients to meet their vision by removing IT as a pain area
  • Act as a vCIO for a number of clients
  • Conduct regular meeting / strategic workshops with the clients
  • Liaison with the internal MSP team to ensure client’s objectives are met
  • Act as final escalation/touch point for the customer (not a technical hands-on touch point)
  • Help identify/build a long term IT strategy for the clients
  • Reduce clients IT risk and help them get time back in the day
  • Ensure clients environments is continuously improving that also reduces the workload on the MSP internal team as well
  • Ability to become a trusted advisor for the client

 

Key Result Area

  • Customer satisfaction
  • Health of customer
  • Reduce the number of hours spent on IT

 

Experience

  • A well rounded IT and IT management experience
  • Strong Strategic IT consulting (internal or external) experience
  • Experience within a Managed Services environment, supporting multiple Customers' (preferred) or previous experience as IT Director, Head of IT, IT Manager  
  • Strong technical background
  • Previous experience of running own business (shall be looked at favourably)
  • Strong communication and relationship building experience
  • Several years of experience in strategic IT advisory role

 

Qualifications & Other Requirements  

  • Tertiary qualifications in an IT or related discipline
  • ITIL Certification & technical Certifications in areas such as Infrastructure, Cloud, Security, Identify etc Management
  • Certifications in infrastructure & architecture design
  • Drivers licence & willingness to travel

 

What is on offer

  • Base Salary + super + car allowance
  • Permanent position
  • Excellent strategic consulting & client engagement role
  • Excellent culture & work environment

 

How to apply

 

Other titles for this role in other organisation might be: Senior IT Consultant, Subject Matter Expert, Infrastructure Specialist, Principal Solutions Expert, IT Manager. Head of IT, Director of Technology, Technology Consultant, Client Success Consultant, IT Director

 

Appetency Recruitment Services @ 03 8560 3750

 

 

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  • Melbourne-CBD

Pre-Sales – Cloud Solutions Architect

  • Pre-Sales focused role 
  • Cloud solutions development experience
  • Infrastructure Automation experience
  • Reporting to CTO
  • Fantastic Work Environment
  • Expanding organisation – great career opportunity

Our client is a renowned and leading Managed Service Provide with wide variety of clients from Enterprise to SME space in various sectors such as finance, government, private corporate.

Role:

  • The Pre-Sales - Cloud Solution Architect is a customer facing role that develops competitive, repeatable, profitable services and solutions. The Cloud Solution Architect’s role extends from pre-sales consulting and solution development through to developing services and solutions as part of the development team.
  • The role extends across the entire customer engagement life-cycle with a primary focus on pre-sales consultancy across both existing and target customer accounts acting as the primary technical and solution role for qualified opportunities. The role is responsible for coordination of solution development activities resulting in successful proposals and solutions. The role will work closely with the delivery and services teams and technology partners (e.g. Microsoft) to ensure scoping and validation of solutions.
  • The Cloud Solution Architect will report to the Chief Technology Officer (CTO).
  • Working closely with the CTO, the Cloud Solution Architect will also participate in partner engagement activities to ensure ongoing development and market alignment of client’s services and solutions.
  • Due to varying nature of this role, the ideal candidate will be a seasoned consultant or architect with substantial pre-sales experience, however have prior technical delivery or consulting experience in project delivery. The role will suit an individual who is open to a varied role and be able to adapt to changing and agile environments.

Key Responsibilities:

  • Own the pre-sales solution development process and resulting solution and proposal for qualified opportunities
  • For packaged solution opportunities drive customer alignment to company’s packaged solution
  • Gather and scope customer requirements in collaboration with sales and develop HLDs and solution recommendations
  • Submit HLDs and solution recommendations to delivery and services teams for technical validation, project or service assessment, resource planning, costing and risk identification
  • Review and assess delivery and services team outputs and:
    • validate alignment to customer requirements, budgets, project timelines and business outcomes
    • input cost model and solution proposal to sales
    • input solution, risks and recommendations as part of the opportunity review and approval process
  • Generate customer facing solution proposal and presentations as part of the overall sales and commercial proposal
  • Participate and input into GTM programs and activities as required
  • Develop, review, optimise and evolve services and solutions on a continual basis in alignment with GTM
  • Engage with company’s strategic partners as required for pre-sales and GTM activities
  • Maintain an up-to-date understanding of market trends and technology advancements
  • Participate in company’s marketing initiatives such as social media presence and campaigns
  • For strategic accounts, develop ongoing customer relationships and provide advisory services resulting in new business opportunities
  • Coach and enable the team on solutions and services as required
  • As required perform all activities and tasks in alignment with internal processes and policies

Skills and Experience:

  • Demonstrated technical sales and pre-sales solution architecture experience including solution development, technical validation, project scoping, cost modelling and customer proposal generation
  • Consulting or technical delivery experience including involvement preferably in a lead role in cloud infrastructure and application projects (migration projects will be highly regarded)
  • Demonstrated experience in cloud computing technologies, infrastructure, virtualisation, storage, databases and identity access management
  • Demonstrated experience in mapping business objectives and outcomes to technology solutions and IT services
  • Demonstrated experience with the Microsoft Azure portfolio and Office 365 including licensing and subscription models
  • Demonstrated experience in and Network and IT Security
  • In depth understanding of Infrastructure Automation, Infrastructure as Code, DevOps, CI/CD and related practices and tools
  • In depth understanding of containers, microservices and application monitoring – experience with Docker, Kubernetes will be highly regarded
  • Knowledge of infrastructure and application monitoring concepts and solutions

Qualifications:

  • Tertiary qualifications in Computer Science, Information Technology or similar fields
  • Microsoft Certifications (current) will be highly regarded
  • Security Certifications will be highly regarded

What is on offer:

  • Base salary + super + performance bonus 
  • Permanent position
  • Reporting to CTO
  • Excellent client engagement role
  • Excellent office & culture -where people enjoy their job, and always learn a lot

How to apply:

  • If you on our website, apply below
  • If you are NOT on our website, please apply on the link: 

https://www.appetencyrecruitment.com.au/bbff9286/information-technology-jobs/pre-sales-cloud-solutions-architect-melbourne.php

Other titles for this role in other organisation might be: Pre-Sales Consultant, Cloud Consultant, Solutions Architect, Pre-Sales Architect, IT Consultant, Infrastructure Consultant, Technical Account Manager, Client Success Manager, Client Engagement Manager, IT Manager

Appetency Recruitment Services @ 03 8560 3750

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  • Melbourne-Melbourne

Role:

The support officer is first port of call for service requests. This relates to all technology, including workstations, servers, printers, networks, and vendor specific hardware and software. The position also entails monitoring of our customer’s infrastructure, with maintenance performed as required. 

 

Key Responsibilities:

  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.

  • IT support relating to technical issues involving customer core business applications and operating systems. 
  • Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.

  • Basic remote access solution implementation and support: VPN and Terminal Services.

  • Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets. 
  • System documentation maintenance and review in ConnectWise. 
  • Preparation of new equipment for customer deployments. 
  • Improve customer service, perception, and satisfaction.

  • Fast turnaround of customer requests.

  • Ability to work in a team and communicate effectively.

  • Work with the next level Engineers to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently. 
  • Escalate service requests as required.


 

Skills & Experience:

  • Detailed knowledge of IT desktop applications, processes, software, and equipment. 
  • Removal of spyware and viruses. 

  • Experience in current Microsoft desktop operating systems. 

  • Experience with Microsoft Office. 

  • Experience in Windows & Exchange Server, Active Directory, Office 365
  • Ability to manage a server using system management interface. 

  • Understanding of virtualisation. 

  • Understanding of basic networking technologies. 

  • Troubleshooting and problem solving skills in ICT, including servers, desktops, printers and networks. 

  • Ability to install, configure and troubleshoot software packages including Microsoft packages and client facing line of business packages. 

  • Understanding of ConnectWise and LabTech. 
  • Experience with Remote Management and Monitoring (RMM) tools and Professional Services Automation (PSA) tools. 

  • At least 2 years’ experience in a helpdesk role. 

  • Strong organisational, presentation, and customer service skills. 

  • Superior written and verbal skills (must be fluent in English) and the ability to communicate clearly and effectively over the phone. 

  • Strong written communication skills in documenting processes, procedures and system schemas. 

  • Good typing skills to ensure quick and accurate entry of service request details. 


 

What is on offer:

  • Base salary + super 
  • Permanent position
  • Excellent office & culture -where people enjoy their job, and always learn a lot

How to apply:

 

  • If you on our website, apply below
  • If you are NOT on our website, please apply on the link:  https://www.appetencyrecruitment.com.au/6d86ec9c/information-technology-jobs/systens-support-officer-melbourne.php

Other titles for this role in other organisation might be: Other titles for this role in other organisation might be: Service Desk Analyst, Helpdesk Analyst, IT Support Analyst, System Support, Support Engineer, Junior IT Administrator, IT Helpdesk Consultant, Desktop Support, L1 System Engineer, etc.

 

Appetency Recruitment Services @ 03 8560 3750

 

 

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  • Melbourne-Eastern Suburbs Box Hill
  • Leading National I.T. & Telco Company
  • Fantastic Work Environment – Eastern Suburbs
  • Expanding organisation – great career – excellent salary

 

Our client is a renowned and leading IT & Telco Company. They are among the largest fully Accredited Telstra Premium Dealers in Australia. Their range of products and services vary from ICT Infrastructure, Telephone systems, Corporate Mobiles, Voice and Data Services.

 

To be successful in this role you will need to:

Have proven experience or capability to act as a Managed Services Consultant with ability to conduct him/herself as the final point of escalation for the below technologies 

  • Great communication skills and phone manner
  • Empathy and ability to listen to the customer and understand the business criticality of your job for our client
  • Accountability – ability to take accountability & deliver customer satisfying results

 

What will you do?

  • Have a sound technical knowledge of server, storage, Backup, Security, Cloud & Network infrastructure.
  • Act as the final point of escalation for the Managed Services environment
  • Responding to and resolving phone and email escalations in a professional, timely manner with an emphasis on high quality customer service
  • REsponsible for regular daily tasks including Backup and DR scheduling and management
  • Deployment of PCs using SOE technology including desktop refresh & rollouts
  • Undertaking Problem Management to investigate the root causes of incidents for the Proactive prevention of problems

Technical Skills & Capability Required:

1. Troubleshooting and administering:

  • Ability to resolve and restore broken AD, servers, cloud or network
  • End user troubleshooting, Directory Sync/Azure AD, User Account Management
  • Conduct client site visits if the issues can not be resolved remotely

2. Server infrastructure including:

  • Active Directory, DNS, Windows Servers (various generations), DHCP, Microsoft Exchange & Office365, server monitoring & patching

3. Cloud & Virtualisation:

  • Ability to build & support MS Azure cloud infrastructure
  • Expert in building and maintaining VMware & HyperV infrastructure and toubleshooting issues
  • Ability to do root cause analysis & resolve any issues (including new set up / migration) unless client site visit is required

4. Networking Troubleshooting:

  • Strong knowledge & understanding of IP Troubleshooting, Subnetting, Core understanding of routing, Connectivity issues, Firewall related issues, bridging port acess
  • Ability to configure and resolve multi-tenanted infrastructure, subnetting network 
  • Ability to configure or implement new requirements in routing & switching
  • Ability to configure on-premise & cloud firewalls especially Palo Alto, Meraki, CISCO 

5. Back up & Disaster Ricovery:

  • Experience in scheduling and troubleshooting backups 
  • Strong understanding of DR & ability to implement DR & Backup solutions for the clients
  • Conduct DR & restoration for the client environments

 

Required Qualifications

  • Proven experience as System Engineer, Senior System Engineer or IT Administrator
  • Tertiary qualifications in an IT or related discipline
  • Few technical certifications – ITIL, MCSA (Window Server 2008 or 2012), MCSA (Office 365), MCSE, CCNA, MCP
  • Preferably experience in Managed Service Environment 

 

What is on offer:

  • Base Salary + super
  • Permanent position
  • Excellent client engagement role
  • Excellent office & culture - where people enjoy their job, have a laugh, and work together.

How to apply:

  • If you on our website, apply below
  • If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/4857b396/information-technology-jobs/support-engineer-box-hill.php

Other titles for this role in other organisation might be: System Engineer, Senior System Engineer, Managed Services Consultant, IT support, Senior IT Administrators, IT Administerator, Support Engineers, IT Helpdesk Consultant, L2 Support, Support Analyst, Senior Support Engineer, L3 System Engineer

 

Appetency Recruitment Services @ 03 8560 3750

 

 

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  • Melboune-St Kilda Road
  • Excellent technical exposure and great career path
  • Fantastic Work Environment
  • Permanent Role & Great Pay

Our client is a renowned and leading Managed Service Provide with wide variety of clients from Enterprise to SME space in various sectors such as government, private corporations.

 

Role:

The Support Engineer resides within the Managed Services Team and is responsible for resolving all level 2 incidents and service requests in line with company procedures.

The position also involves the following:

o Telephone support & providing first call resolution where possible

o Participating in a rotating roster (7am-6pm)

o Participating in a rotating on call roster (after hours)

o Logging tickets and escalating to the appropriate team

o Internal support and project assistance

 

Key Accountabilities

o Prompt ticket management (SLA adherence of minimum 98%, 70% first call resolution)

o Telephone Support (Available Minimum 90%)

o Innovation to improve Customer experience (Contributing to a minimum of 3 KB articles)

 

Key Result Area

Resolution of Level 2 incidents and service requests

 

Skills

o A strong client focus with excellent customer service skills

o Excellent communication skills, both verbal and written

o Good analytical and problem solving skills

o Excellent prioritisation and time management skills

o Ability to articulate technical information in a user-friendly manner

 

Technical Skills

Server infrastructure including:

  • Active Directory
  • WSUS
  • DNS
  • Windows Servers (various generations)
  • DHCP
  • Microsoft Exchange

 

Troubleshooting and administering Office365:

  • End user troubleshooting
  • Directory Sync/Azure AD
  • User Account Management
     

Virtualisation:

  • Citrix concepts and troubleshooting
  • MS Azure (beneficial)
  • VMware concepts and toubleshooting
  • AWS (beneficial)

 

Knowledge of Networking Fundamentals:

  • IP Troubleshooting
  • Subnetting
  • Core understanding of routing

 

Required Qualifications

  • Tertiary qualifications in an IT or related discipline
  • ITIL Certification
  • MCSA (Window Server 2008 or 2012)
  • MCSA (Office 365)

 

Experience

  • Minimum 2 years’ experience within an IT Managed Services Environment, supporting multiple customers
  • Experience in using an ERP System
  • Previous experience implementing service improvements

 

What is on offer:

  • Base Salary + super 
  • Permanent position
  • Excellent client engagement role
  • Excellent office & culture - where people enjoy their job, and always learn a lot

How to apply:

  • If you on our website, apply below
  • If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/402177ba/information-technology-jobs/support-engineer-st-kilda-road.php

Other titles for this role in other organisation might be: IT Support Analyst, Service Desk Analyst, Senior Service Desk Analyst, IT Analyst, IT support, Junior IT Administrators, Support Engineers, IT Helpdesk Consultant, L2 Support, Support Analyst

Appetency Recruitment Services @ 03 8560 3750

 

 

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  • Melbourne-Burwood
  • Mostly office based but requiring face-2-face support as required
  • Exposure to on-premise and cloud technologies
  • Permanent role in Melbourne Eastern Suburbs

Our client is an IT organisation that provides Managed Services, Project Delivery, Consulting and Procurement services to its extensive client base.

To be considered in this role you will require hands on technical experience with the following: 

  • Windows Desktop Operating Systems and Microsoft based desktop software
  • Office 365 and Office standalone software 
  • Windows Server / Microsoft Exchange including Active Directory and Group Policy 
  • Remote Desktop Environments 
  • Sound knowledge of TCP/IP, Virtual Private Networks, Routing and Switching, Firewalls 
  • Backup and Disaster Recovery Technologies 
  • Anti-Virus software 
  • Hardware diagnostic skills and building/upgrading PC's. 

The following skill sets will be considered favourably: 

  • ConnectWise and Continuum experience
  • SharePoint and other Microsoft environments
  • Server Virtualization Technologies
  • PowerShell or other scripting experience 

How to apply:

 

Other titles for this role in other organisation might be: IT Support, Service Desk Analyst, L2 Support Engineer, L2 Support Engineer, L2 Technician, Field Engineer, L1/L2 Support Engineer

 
Appetency Recruitment Services @ 0385603750

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  • Melbourne-St. Kilda

 

  •  Actively seek out opportunities within existing customers
  • Meet sales and revenue targets
  • Full time Permanent position
  • Very Wide exposure + growth potential

  Our client is an award-winning IT service organisation that provides ‘as a service’ solutions that empower Professional Services. Their core purpose is to ‘build an extraordinary team.

About the Role

The Client Engagement Executive is accountable for all aspects of the customer life- cycle and acts as the overall owner of customer relationship and engagement. Our Client has a key focus on customers within the Professional Services industry and therefore the CEE is expected to be able to remain up-to-date with relevant technology and digital trends within the target market. The CEE will be a trusted advisor to customers, with the ability to gain insight and access to customers’ digital strategies, technology initiatives and related business plans. The CEE shall be able converse with customers both at the business level and at the solution and services level relating to offerings and expertise.

The CEE will be driven to achieve the following outcomes:

  • Differentiate through identifying specific customer business drivers and mapping these to unique or value generating services
  • Gain detailed and ongoing insight into the customer resulting in ongoing opportunities for in alignment with GTM
  • Accelerate the customer buying process through determining specific value drivers and mapping these to a sales strategy which wider team can collaborate on executing

Responsibilties:

  • Actively seek out opportunities for within existing customers including qualifying the opportunity in order to develop a sales strategy, identify internal support requirements including required pre-sales support and communicate potential deal value, win chances and timing to senior management to assist with opportunity reviews
  • Ownership of all customer engagements such as meetings, workshops and proposal submissions.
  • Establish additional partnering requirements to facilitate deeper penetration into accounts and present these to Senior Management for review and progression as required
  • At all times, adhere to the sales and proposal/deal review and approval process
  • Facilitate an appropriate transition from sales to delivery on successful proposals
  • Ensure alignment and ongoing engagement with strategic partners within customer accounts to establish mutually beneficial outcomes and ensure remains partner of choice in competitive situations
  • Clear mapping of customer business drivers and desired outcomes to offerings and capability
  • Ownership of all customer facing sales documentation including proposals, presentations and agreements including where required coordination of input from other employees and/or partners (e.g. Microsoft)
  • Meet sales and revenue targets (as per the Commission Plan)
  • Develop Account Plans and present these to Senior Management on a Quarterly basis
  • Demonstrate to Senior Management how account plans and related sales strategies will generate required pipeline to meet and exceed sales targets

Key Result Area

  • Achieve sales and revenue targets
  • Customers Advocacy (Customer Satisfaction of over 80%)

Skills and Experience

  • Demonstrated experience (preferably minimum of 3 years) in a sales and/or account management role with focus on organic growth/farming
  • A demonstrated understanding and proven application of the Challenger Sales Model and the ability to apply a challenger mindset to customer interactions based on relevant customer industry and capability knowledge
  • Ability to develop strong relationships at multiple levels throughout the customer organisation from operations to C-level
  • An in-depth understanding of all aspects of the customer buying cycle and proven experience mapping this to a sales strategy
  • An in-depth understanding of technology trends, including current cloud and hyperscale trends
  • Experience in selling IT infrastructure services – Professional Services and Managed Services
  • Experience in selling XaaS based solutions, preferably Microsoft, AWS or Google offerings
  • An in-depth understanding of the Professional Services vertical including technology and digital trend relevant to Professional Services firms
  • Demonstrated experience leading end-to-end sales processes including driving sales strategy, mapping customer requirements to service offerings, owning the proposal creation process, owning the customer presentation and commercial negotiation process
  • Demonstrated experience in developing vertical or territory specialization, including the ability to self-research
  • Experience with CRM - Hubspot (desirable)
  • Tertiary qualifications in either an IT or business-related discipline

What is on offer:

  • Base salary + super + performance bonus 
  • Permanent position
  • Excellent client engagement role
  • Excellent office & culture -where people enjoy their job, and always learn a lot

How to apply:

  • If you on our website, apply below
  • If you are NOT on our website, please apply on the link: 

https://www.appetencyrecruitment.com.au/0044b665/sales-and-marketing-jobs/client-engagement-executive-melbourne.php

Other titles for this role in other organisation might be: Account Manager, Account Executive, Client Success Manager, Sales Executive, Business Development Executive, Business Development Manager, Client Engagement Manager, IT Manager

Appetency Recruitment Services @ 03 8560 3750

 

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  • Melbourne-St Kilda
  • Face-2-Face Level 2 role with exposure to all technologies
  • Ideal for someone who is Senior Service Desk and has hands-on troubleshooting experience 
  • Excellent communication and client engagement skills

Our client is small but established managed service provider that services small to mid-market client. 

As a Field Engineer, you will be handling all escalations from L1 helpdesk, traveling to client sites and resolving the client issues. You shall be face of the organisation and be responsible for building client trust

 

Key responsibilities include:

  • - Supporting and troubleshooting various Microsoft technologies at Level 2;
  • - Face-to-face IT break-fix support across desktops, laptops, servers, peripherals, VOIP, apps, network and internal systems;
  • - Responding to requests promptly through excellent customer service;
  • - Working across: Active Directory, Windows 7/10, Office 365, Exchange 2016, Hardware and peripherals

 

Requirements:

  • Previous experience in Level 2 support roles. Level 3 exposure is preferred 
  • Relevant industry certifications such as MCSA, MCSE, CCNA, ITIL, etc
  • Hands on experience on server, network and cloud infrastructure environments
  • Previous experience troubleshooting servers, network related issues 
  • Experience carrying out Office365 migrations
  • Experience managing and administering Office365, Azure, phone systems (3CX), servers, network etc

 

What is on offer:

  • Base Salary + super 
  • Permanent position
  • Excellent client engagement role
  • Excellent office, parking, and work flexibility

 

How to apply:

  • If you on our website, apply below
  • If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/704b6bfa/information-technology-jobs/field-engineer-level-2-st-kilda.php

 

Other titles for this role in other organisation might be: IT Support Analyst, Service Desk Analyst, Senior Service Desk Analyst, IT Analyst, IT support, Junior IT Administrators, Support Engineers, IT Helpdesk Consultant, L2 Support, Support Analyst, Field Engineer

Appetency Recruitment Services @ 03 8560 3750

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  • South Melbourne-South Melbourne
  • ** Projects role within networking and security space
  • ** Support provided to learn, grow and take industry certification
  • ** IT infrastructure and Cloud services for Small, Medium to Large organisation

Our Client:                        

Our client proudly owned Australian, award winning managed services provider that is growing fast and looking for talent like yourself who can grow themselves and help the business grow. 

About The role:

To assist in the delivery and implementation of a range of network and security projects. A hands-on role focusing on the delivery of projects in line with client strategies and technology roadmaps. You will be required to work across multiple client sites and varied technologies. Consult with our Pre-Sales Consultant, Engineers and Clients throughout project implementation and post-delivery phase

Job tasks and responsibilities

  • Advanced client service skills
  • Engaging and influencing stakeholders
  • Reliability and professionalism
  • IT experience in multi-server, multi-site, multi-domain environments
  • Networking – ADSL, Fibre Network turn ups and troubleshooting, LAN Cabling, VLAN's
  • Senior/Advanced Engineering skills and industry language knowledge
  • Problem solving/solution skills
  • Strong English verbal, phone and written communication skills
  • Time management skills, can work to deadlines
  • Attention to detail
  • Positive and collaborative team ethic
  • Can do attitude
  • Professional integrity and respect for rules, regulations and policies
  • Proven delivery of high quality Project Proposals, AsBuilts and Handover documentation   
  • Experience working with vendor portals & ability to translate service/licensing pricing for new opportunities
  • 80/20 split of Project vs. BAU and R&D work
  • Ability to provide Pre-Sales support and Consulting – Client facing

 

Experience Requirements:

  • Minimum of 5 years’ experience in MSP environment
  • Prior consulting experience (external and internal parties)
  • Palo Alto & WatchGuard projects deployment experience
  • Cisco Meraki, HP Aruba & Ruckus WAP deployment experience
  • In-depth knowledge of Firewall, load balances, QOS and/or VPN technologies
  • Anti-Virus product deployment, policy configuration and administration
  • (Preferred) Experience with co-ordination of penetration tests, audits and compliance attainment (legislations and accreditations)
  • (Preferred) Familiarity with Cyber Security products around Data Loss Prevention (DLP), Cloud Access Security Broker (CASB), Web Application Scanning & Security Information and Event Management (SIEM)
  • Project Management skills/experience shall be looked upon favorably

 

 

Education Requirements:

  • Tertiary qualification and Industry certification– IT, Engineering Degree
  • Palo Alto PCNSE and CCNA certified
  • Other certification: ITIL or Agile Certification, CCNP,  CCIE, MCSE, VCP (preferred)

 

On Offer:

  • Full time role + Competitive Remuneration
  • Great culture – teamwork and supporting learning environment
  • Great learning and growth potential

 

How to apply:

  • If you on our website, apply using the link below
  • If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/e179c08b/information-technology-jobs/senior-networking-and-security-engineer-south-melbourne.php

 

Other titles for this role in other organisation might be: Network Engineer, Security Engineer, Senior Network Engineer, Senior Security Engineer, Projects Engineer, Network consultant, Pre-sales consultant, Client Solutions Consultant

 

Appetency Recruitment Service @ 03 8560 3750

 

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  • Melbourne-Northern Suburbs - Brunswick
  • Full time Permanent position
  • Expected to earn bonus + profit sharing as well
  • Very Wide exposure + growth potential

Our client is a multi-award winning and very well renowned company. The company is among the fastest growing companies and expanding the team to fulfill its growth and we need people who have wide technical skills and can help deliver our high level of customer service. 

Our client’s core clientele are from 20 to 250 PCs but as demand continues to grow, so too support scope.  The primary purpose is to remove the impediments caused by IT to business growth.

 Key Responsibility & Must haves:

You will pivotal in the implementations and ensure 100% client satisfaction. The primary objective will be to provide business and technical solutions to prospective and current customers and grow Managed IT Services, Cyber Security & Risk, Cloud & Hybrid, Infrastructure and Consulting & Advisory domains.

You will be the one who will be the face of the organisation, thus you need

  • Excellent communication and interpersonal skills with a demonstrated ability to influence stakeholders in a positive manner
  • Empathy and ability to listen to the customer and understand the business criticality of your job for our client
  • You will be the primary sponsor for 2 of 5 domains

This is a key role you will see you design and price technical solutions to meet client’s requirement whilst proactively identifying technology opportunities & new product offering for end client to help our client achieve their revenue business goals. 

You will have come from a technical background before moving into Account Management / Business Development / Pre-sales role and be motivated, positive and resilient and may now be looking to join an IT company that will give you the opportunity and support to succeed further in your career.  

 

Key Skills you will need to bring to the role:

  1. Pre-sales
  • Exceptional communication and presentation skills and ability to confidently present and negotiate solutions and value propositions, analyse a range of situations and respond effectively
  • A technical background in core cloud and keen interest in keeping abreast of current and emerging technologies 
  • Attend meetings with salespeople with shared responsibility for winning and retaining customers in a B2B environment. The Pre-Sales Solutions Consultant has direct responsibility for the solution proposed and excellence of advice provided
  • Translate business requirements into IT solutions
  • Design, price and scope solutions in conjunction with the professional services team
  • Educate and empower prospects and customers to make commercial purchasing decisions
  • Write proposals and respond to information requests (RFP/RFQ etc.)
  • Prepare and present targeted C-Level presentations
  • Join in sales campaigns and events
  • Participate in sales handovers to internal teams
  • Awareness of vendor frameworks such as Microsoft SOF
  • Build and contribute to the continuous improvement of pre-sales expertise (e.g. tools, templates and processes)
  • Experience with scoping, quoting and pricing tools

       2. New Product Development

  • Maintain technical pre-sales qualifications and certifications for key vendors (e.g. Microsoft, Telstra and HP)
  • Nurture technical pre-sales relationships with our partners (vendors, suppliers and contractors)– leverage their expertise for opportunities
  • Subscribe and keep abreast of changes in vendor and competitor products and services across domains.
  • Experience with vendor analysis, requirements gathering, negotiations and handling complex commercial structures

 

Requirements:

  • Previous experience as Pre-sales Consultant, Technical Account Manager or Business Development preferably in a MSP (Managed Services) environment
  • Strong technical background in IT and cloud services (Microsoft, Telstra, & HP)
  • Technical problem solving, solution design, solution sales, solution pricing experience in Cloud, Network, Server, Security for SMB clients
  • Tertiary education, ideally a university bachelors’ degree (in any field) NOT Masters
  • Preferably few technical certifications especially in cloud, security, servers
  • A valid driver's license
  • The right to work in Australia.

On Offer:

  • Full time role + Competitive Remuneration
  • Great culture
  • Leadership and growth potential

How to apply:

  • If you on our website, apply using the link below
  • If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/4d20e465/information-technology-jobs/pre-sales-solutions-consultant-melbourne-northern-surburb.php

 

Other titles for this role in other organisation might be: Technical Account Manager, Account Manager, Client Success Manager, Client Engagement Manager, IT Manager, Pre-Sales Consultant, Cloud Consultant, Solutions Architect, Pre-Sales Architect, IT Consultant, Infrastructure Consultant

 
Appetency Recruitment Services @ 0385603750

 

 

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  • Melbourne-St Kilda
  • Full time Permanent position
  • Very Wide exposure + growth potential

Our client is an award-winning IT service organisation that provides ‘as a service’ solutions that empower Professional Services. Their core purpose is to ‘build an extraordinary team.

 Key Responsibility & Must haves:

The role is to ensure supply requirements by sourcing and maintaining supplier relationships and managing cost effectively. By working within agreed established processes and by providing the sales team with support across the quotation and procurement process.

The position also involves the following:

  • Follow up of purchase orders to achieve delivery requirements
  • Prepare and maintain purchasing records reports and pricelists
  • Liaise with internal and external stakeholders to determine procurement needs and delivery requirements
  • Process purchase requisitions for inventory and non-inventory items per internal approved requirements and/or customers’ approved requirements
  • Assist with setup of new vendors and maintained preferred suppliers list
  • Reconcile or resolve invoice value discrepancies
  • Provide ongoing analysis of spend to minimise leakage and identify opportunity to implement additional cost saving initiatives
  • Maintain their external customers’ asset listing in Connectwise for services they provide to customers
  • Verify technical accuracy and completeness of all proposed Scope of Work, Quotations, Tender responses and their proposals prior to issu

Key Accountabilities

  • Accurate quotes and costings (10% contingency)
  • Vendor Management (Maximum 15% assigned time)
  • Ordering placement and tracking (Within 1 business day of request)
  • On time quotations (Within 2 business days of request)
  • Manage to margin
  • End to End ownership

Key Skills

  • Intermediate Microsoft office skills
  • Strong communication skills written and verbal
  • Ability to prioritise tasks and manage workload
  • Excellent Stakeholder management
  • Maintain co-operative working relationships with colleagues and management
  • Proven negotiating skills
  • Ability to run complex Excel Sheets for pricing and Build Of Materials creation

Requirement

  • Tertiary qualification in information technology or business management
  • Minimum 3 years procurement experience, preferable in the IT industry
  • Experience working with multiple Vendors and distributors
  • Experience using Telstra portal and Telstra formatted documents
  • Network Infrastructure experience is preferred

On Offer:

  • Full time role + Competitive Remuneration
  • Great culture
  • Growth potential

How to apply:

  • If you on our website, apply using the link below
  • If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/8b832eaa/sales-and-marketing-jobs/sales-support-melbourne.php

Other titles for this role in other organisation might be: Sale support, Pres sales, procurement specialist, Provisioning
Appetency Recruitment Services @ 0385603750

 

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  • Northern Suburbs - Melbourne-Brunswick
  • Looking for Leader with technical background
  • Expected to lead service desk & 2nd in command to SDM
  • Expected to earn bonus + profit sharing as well

Job description

Our client is a multi-award winning and very well renowned company. The company is among the fastest growing companies and expanding the team to fulfil its growth and we need people who have wide technical skills and can help deliver our high level of customer service. 

Core clientele have from 20 to 150 PCs but as demand continues to grow, so too support scope.  The role shall lead a service desk team but must be ready to lead a bigger team as our client is expecting to grow fast in 2019.

 Key Responsibility& Must haves:

You will pivotal in the implementations and ensuring 100% client satisfaction. You will be the one who will be the face of the organisation, thus you need

  • Experience leading a service desk team or managing service desk analysts
  • Great communication skills and phone manner
  • Empathy and ability to listen to customer and understand the business criticality of your job for our client
  • Accountability – ability to take accountability & deliver customer satisfying results

 Primary Role Responsibilities:

We are looking for "Leader who knows Tech" and not "Tech who wants to be a leader"

Service Desk Team Leader to manage the day to day operations of the Service Desk and act as 2IC (2nd In Command) to the Service Delivery Manager.  

Role will have full support of the Service Delivery Manager although the Team Leader should be able to work with minimal supervision and take ownership of the daily Service Desk operations.

Take on Service Delivery Manager responsbility in absence of Service Delivery Manager.

Primary responsibility will be in leading and motivating the Service Desk Technicians with the goal of providing an amazing experience for our customers

  • “Can do” attitude  - The ability to work independently, yet part of a team
  • Training, coaching, mentoring and guiding team – discussing & outlining the team member’s future growth road map & improvements & conducting appraisal discussion
  • Excellent customer advocacy, organizational & communication skills, both written and verbal skills
  • Excellent problem identification and problem solving skills
  • Ensuring team achieves (target of 70% first contact resolution) & responding to and resolving phone and email tickets yourself in a professional, timely manner with an emphasis on high quality customer service.
  • Completing training as agreed with the Service Delivery Manager (minimum expectation of 1 certification per quarter)
  • Undertaking Problem Management to investigate the root causes of incidents for the Proactive prevention of problems
  • Working with field technicians (System Engineers) on both support and scheduled maintenance tasks
  • Ownership of Escalating the service requests to the right team in a timely manner (eg. Priority 1 tickets)
  • Documenting and discussing recommendations with clients and escalating these to the Professional Services department
  • Some day to day tasks may include: Escalations and Training, Rostering, Queue and Workload Management, Major Incident Coordination.

Requirements:

  • Seasoned leader with experience in an IT services lead positions preferably in a MSP (Managed Services) environment
  • Tertiary education, ideally a university bachelors’ degree (in any field) NOT Masters
  • MUST have several certification – preferably MSCEs especially in cloud, security, servers
  • Excellent leadership & decision making capability
  • Technical problem solving skills & experience (Network, Server and Desktop)
  • The right to work in Australia.

On Offer:

  • Full time role + Competitive Remuneration
  • Great culture
  • Leadership and growth potential

How to apply:

  • If you on our website, apply using the link below
  • If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/42e25a68/information-technology-jobs/service-desk-team-lead-brunswick-east.php

Other titles for this role in other organisation might be: Service Desk Manager, Service Desk Team Lead, Junior Service Delivery Manager, IT Manager, Senior IT support, Senior Service Coordinator, IT Support Manager, IT Support Lead

 
Appetency Recruitment Services @ www.appetencyrecruitment.com.au @ 0385603750

 

 

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  • Melbourne-Brunswick
  • Full time Permanent position
  • Expected to earn bonus + profit sharing as well
  • Great learning + growth potential

Our client is a multi-award winning and very well renowned company. The company is among the fastest growing companies and expanding the team to fulfil its growth and we need people who have wide technical skills and can help deliver our high level of customer service. 

Our client’s core clientele are from 20 to 250 PCs but as demand continues to grow, so too support scope.  The primary purpose is to remove the impediments caused by IT to business growth.

 Key Must Haves:

You will pivotal in the implementations and ensuring 100% client satisfaction. The primary objective will be to provide primary objective is to prepare transactional quotes as directed, and execute order fulfillment by procuring goods and services.

You will be the one who will be the face of the organisation, thus you need

  • Excellent communication and interpersonal skills with a demonstrated ability to influence stakeholders in a positive manner
  • Empathy and ability to listen to the customer and understand the business criticality of your job for our client

Key Responsibility:

The Inside Sales and Purchasing Trainee is not limited to, but has the following key accountabilities:

Inside Sales (60%)

  • Respond to transactional quotes in one business day (unless otherwise agreed) for hardware, software, services, renewals, ValueCare add-ons and other items as directed.
  • Develop sound relationships with sales and technical teams and work with them  in relation to purchasing requests and keep them informed on technical details, price and availability;
  • Develop, maintain, and apply a good level of product knowledge.
  • Complete delegated sales training to meet partner accreditations.
  • Develop and demonstrate effective use of tools and systems
  • With guidance, investigate and develop supply sources as well as developing and maintaining close working relationships with key vendors.

Procurement (40%)

  • Place approved purchase orders, under close management direction, through the most appropriate supplier based on stock availability, price, margin quantity and supplier relationship.
  • Update internal stakeholders (e.g. project teams, engineers, account managers) with order lead-time, stock availability and delivery.
  • Maintain favourite’s lists and templates for quotes, transactional items and BOM’s. Work closely with peers to maintain accuracy.
  • Maintain stock levels for high frequency and critical items. Review inventory levels regularly.
  • Manage order delivery, updating internal stakeholders.
  • Ensure that goods and services ordered are delivered in accordance with specifications to ensure expectations are exceeded;
  • Escalate any problems with regard to quality, delivery, invoicing etc.

Requirements:

  • Preferred 1 year B2B experience in IT (hardware, software and services) highly desirable
  • Strong technical background in IT and cloud services (Microsoft, Telstra, & HP)
  • Excellent communication and interpersonal skills
  • Innovative mindset and a passion for technology
  • Good organisational and self-management skills
  • Experience with quoting and pricing tools desirable
  • The right to work in Australia.

On Offer:

  • Full time role + Competitive Remuneration
  • Great culture
  • Great learning and growth potential
  • A career path for the right candidate

How to apply:

  • If you on our website, apply using the link below
  • If you are NOT on our website, please apply on the link: https://appetencyrecruitment.com.au/6d9194fa/sales-and-marketing-jobs/inside-sales-and-purchasing-trainee-brunswick-east.php

Other titles for this role in other organisation might be: Inside Sales Consultant, Procurement Specialist, Hardware Sales, IT Sales, Sales Support, Hardware presales

 
Appetency Recruitment Services @ 0385603750

 

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  • Melbourne-CBD
  • At-least 2 years Telstra provisioning experience
  • Permanent Role – Immediate joining
  • Excellent written and communication skills

Our Client is a leading Telstra Enterprise Partner. You are seeking for an experienced person to join a busy help desk provisioning environment. This is a varied role which incorporates both mobile and fixed provisioning, IT Support together with MDM and Bill Management reporting.

 

What will you do?

  • Must have a NAC and experience of handling corporate client
  • Proactive: Ability to manage a busy help desk & ability to proactively pick up work from the team
  • Demonstrate the ability to be customer focused, solutions orientated and the ability to follow up on outstanding things
  • Ability to provide exceptional customer service over the phone (90%) or on premise (10%)
  • Billing Analysis: Experience of reading and analying Telstra / Telecom billing with monthly spend from $1000 per month to $500,000 per month
  • Billing Data Analysis: Experience of analysing Telecom Bills for data useage / charges using Excel, Vlookups, Pivot Tables, arregate functions etc and identifying problem areas and recommending solutions (with sales team) 
  • Sales Support: Assist sales team in provision Telstra & MDM solutions through Telstra systems such as MNC, etc
  • Customer Support: Process customer requests such as billing enquiries, new connects, transfer of ownerships , international roaming requests, porting services, Pin requests ,cancellations /suspensions and blocking services to name a few plus
  • IT Help Desk: Set up mobility devices from time to time, configure Airwatch setting and handling devises through Airwatch (training will be provided)
  • Operating hours are between 8 am-8 pm working day  is 8 hours but a shift could be any time in this time slot

Skill / Experience Requirements:

  • Must have At-least 2 years TELSTRA provisioning experience
  • Good problem solving skills and the ability to navigate your way around an IPhone, Samsung and windows devices would be an advantage.
  • Strong customer engagement skills with at-least 4+  years of experience
  • Telstra experience – billing and provisioning
  • Proven ability to work through customer inquiries and resolve problems professionally
  • Must speak English clearly – Must have good written and verbal communication skills
  • Must be able to work in a small team environment and be up for the challenge of working for a diverse organisation
  • Experience with Airwatch will be advantageous

What is on offer:

  • Permanent position
  • Excellent client engagement role
  • Competitive remuneration
  • Opportunity to grow in the organisation
  • Trained provided for MDM (mobile Device Management) Airwatch Solutions
  • Opportunity to grow into MDM solution architect space

How to apply:

  • If you on our website, apply below
  • If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/companydescription.php?tid=100

 

Other titles for this role in other organisation might be: Telstra Customer Service, Telstra Support, Telstra Provisioning, Telstra Technical Support, Telstra resolutions

Appetency Recruitment Services @ 03 8560 3750

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  • Melbourne-CBD

The purpose of the Infrastructure Solution Architect role is to provide technical architecture support  to assist in the delivery of project artefacts to support the project delivery framework, ensuring the  IT solutions are designed and implemented according to the business and technical requirements  and aligned to the Stakeholder needs and Project's strategic objectives.

Key Skills & Competencies:

  • Technical and Solution Architecture background essential.
  • Excellent documentation skills in drafting solution design documents, interface diagrams &  architecture documents.
  • Ability to translate business requirements into user specifications & build solution building  blocks.
  • Ability to negotiate with business acumen relating to technical issues and queries
  • Strong communication and interpersonal skills.
  • Background in operating & supporting large‐scale mission‐critical server, storage and network  environments.
  • Wide exposure to different hardware, operating systems, and network platforms.
  • Process‐oriented service delivery mindset with a strong focus on continuous improvement.
  • Healthcare / Pharmaceutical / Life Sciences sector experience –preferred
  • Industry related qualification ‐Bachelor Degree in Computer Science/Engineering or  equivalent ‐ITIL v3 ‐TOGAF 9 ‐ Additional industry Certifications.

Requirements:

  • Creating strategies, target state architectures and standards for infrastructure, preferably  having experience in Healthcare/Pharmaceutical/Life Sciences sector
  • Scoping, designing and costing infrastructure solutions for business cases
  • Creating high level infrastructure designs for COTS, bespoke and green‐fields enterprise  systems Creating high level plans and designs for new initiatives, technology uplifts and platform  migrations  
  • Providing architectural and design leadership during project delivery
  • Experience with conducting Cost/Benefit Analysis for technical solutions 
  • Participate in project business and technical requirements specification gathering exercises  including functional and non‐functional
  • Experienced in working under regulatory frameworks and GxP standards
  • Experience in designing infrastructure solutions for regulated applications
  • Deep understanding of networking and segmentation principles
  • Experience with application and infrastructure monitoring
  • Design for High Availability and Fault Tolerance
  • Understand Identity and access management principles
    • Hyper‐Converged Infrastructure
    • Software Defined Data Center
    • Open Networking
    • Infrastructure automation tools such as Puppet, Chef, Ansible etc.
    • WinTel Infrastructure Stack
    • Network/Application Security tools and products
    • Public Cloud Providers such as AWS, Azure or Google Cloud.
  • Exposure & Understanding of IT Infrastructure concepts such as
  • Experienced with Agile, ITIL, security, audit, compliance• Perform other duties as needed

Accountability:

  • Confirms requirements traceability against ‘as built’ design and implementation
  • Conduct Business Analysis
  • Communicates with and engages appropriate IT organizations to ensure strategic technology  alignment and application solution alignment
  • Adopt and communicate new concepts, ideas, techniques and best practices
  • Work using Enterprise Architecture principles and Vendor Management to establish required  infrastructures and frameworks
  • Provide conceptual architecture to be used in guiding solution design
  • Provide bill of materials requirements for projects that meet IT standards and policies
  • Verifies implementation details as part of ‘as built’ documentation to guide production  readiness, production operation and disaster recovery
  • Support proof of concepts as needed

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  • Box Hill-Box Hill
  • Telstra Business sales experience – Good understanding of Telstra business products
  • Permanent Role – Immediate joining
  • Excellent written and communication skills

Our client is a renowned and well respected Telstra Partner. You will be part of the Telstra business product portfolio, small business ICT & managed services solutions team of the business.

 

You will be responsible to contact existing Small to Medium Business customers over phone and create customer relationships. The outlined objective will be to generate small business sales, support as well as creating appointments for BDM’s for complex ICT/Telstra solutions and customer service duties.

What will you do?

  • Contacting new & existing customers, Account management and Solution Selling to customers (leads provided – this is a professional Account Management & Outbound sales – Not a call centre)
  • Assess customer’s Telstra bills and present solution to clients problems / billing issues
  • Office based / over the phone and account management role
  • Achieve 100% compliance on process, voice signatures
  • Achieve high standards in customer service / NPS scores
  • Drive Sales in Small Business with mobiles, NBN, Mobiles Apps, Online Essentials, Office365, Security solutions
  • Calling existing customers to discover their needs and achieving your sales target or creating lead for Business Development Team (if complex client requirement) and achieve collective team target
  • Create new leads for BDM for larger customers requiring complex solution discussion
  • Achieve your sales target and co-achieve team target with the BDM you will be working with
  • Achieve accurate order processing of sales and accurate data enter
  • Represent Telstra’s and Company’s brand in a professional manner

Skill / Experience Requirements:

  • Excellent phone manners and ability to build relationships
  • Must have excellent written and verbal communication skills
  • MUST HAVE 2+ years experience in selling Telstra business products such NBN, Apps, mobile plans, etc, ICT products such as Office365, Security solutions, other apps etc and good knowledge of mid-large customer focus products such as TBS, Phone Systems / PABX, BizEssentials, Voice Plans, etc
  • Good understanding of Telstra business - products, billing and provisioning
  • Proven experience of solution selling over phone and appointment booking
  • Proven ability to work in teams - with Business Development Manager and in achieving joint team target
  • Must speak English clearly –to hit daily/monthly calls, appointments, GP & sales targets
  • Previous experience of working in Telstra Business Centre or Telstra Partners shall be highly regarded
  • Experience working on Salesforce

What is on offer:

  • Base Salary + super + OTE
  • Permanent position
  • Wold class training access
  • Opportunity to work with renowned brand
  • Opportunity for a future career path
  • Excellent office & culture

How to apply:

  • If you on our website, apply below
  • If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/e910307f/sales-and-marketing-jobs/account-manager-ict-telstra-solutions-box-hill.php

 

Other titles for this role in other organisation might be: Telstra B2B Sales Consultant, Account Executive, Telecom Sales Consultant, Solutions Sales Consultant, Business Expert, Business Sales Consultant, Telstra Telesales consultant, Telstra Sales Support Consultant, Telstra Tele-Appointment Setting Consultant, Telstra Business Centre Sales Consultant, Telstra Business Center Account Executive, Inside Sales Consultant

Appetency Recruitment Services @ 03 8560 3750

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  • Melbourne-Eastern Suburb
  • Exceeding sales targets
  • New Business Development into Managed Services and Telstra Business Solutions
  • Consultative solution selling around IT, infrastructure and Telstra services

Our Client:                        

Our client is one of the renowned Telstra Business and Technology partner firm in Melbourne and Sydney. We are looking for exceptions candidate, a relationship builder who can capture new clients, build strong client relationships and contribute to the growth of the Managed IT Services business of the organisation. 

The role shall be new business development and involves working with Account Managers, IT Engineer to achieve your / company sales targets

Common Requirement:

  • Excellent relationship building capability.
  • Client focused solution selling expert
  • Strong work ethic and time management skills
  • Hands - on experience in technical IT infrastructure solution selling.

Job tasks and responsibilities

  • Deliver the right products and solutions that meet prospects needs, against defined revenue and growth targets for new business through a focused sales strategy.
  • Assess each individual customers' needs to identify whole-of-business solution
  • Build new client base for the IT managed services practice - Accountable for revenue growth and exceeding target expectations
  • Build sales pipelines and present proposals – work with the Account Managers and pre-sales consultants to price/quote for customer requirements and Accountable for getting customer buy-in
  • Consistently monitor sales activity and track results. Prepare and present accurate and timely sales forecasts in weekly and monthly meetings
  • Win new business from assigned leads, create your own leads through cold calling, canvassing & networking and winning leads shared by Account Managers
  • Build strong customer relationships and accountable for customer NPS
  • Responsible to set and manage client expectations
  • Self-motivated and always on time for work I meetings
  • Own your clients and build relationships for renewal/up-selling opportunities
  • Within your portfolio of exisiting customers, you are required to visit your customers and provide product & service based solutions (PABX, Managed Services, Professional Services Office 365)
  • Ensure efficient provisioning, processing, and completion of data orders, including updates to sales
  • Ensure that the highest level of customer service is maintained at all times including answering all overflow phone calls in a professional manner
  • Maintain strong external relationships with Telstra & other vendor Data Specialists and Account Executives

Experience: You MUST have:

  • Exceptional Professional written and verbal communication skills 
  • Exceeding sales expectation and must have a proven track record of 100% accountability
  • Proven IT and/or Telstra business sales experience in small-medium size business (Must be B2B face-to-face consultative sales experience)
  • Proven track record of several years work experience in Solution Selling of IT infrastructure solutions or Telstra Business portfolio of products
  • Drive Sales in the following  Products: Cloud, IT Managed Services, PABX,  Telstra Business Systems, Office 365, Professional IT Services, TBS SIP, Complex Data, Managed Services, Managed network etc
  • Strong understanding IT infrastructure and solution selling IT
  • Ideal for someone with proven Telstra business sales experience & with proven GP achievement history and want to step into ICT sales
  • Previous experience of Telstra business products and process shall be highly regarded
  • Proven experience of creating quotes around IT services – Cloud, Telstra Cloud, Azure, Server utilization, etc
  • Ideal candidate – with proven ICT and Telstra sales experience or exceptional candidate with proven ICT or Telstra Business experience and with a willingness to learn the other aspects
  • Experience in ICT Managed service providers, Telstra business centers or partners shall be highly regarded
  • Experience working on Salesforce

 

On Offer:

  • Full-time role + Competitive Remuneration
  • Great culture
  • World class training access
  • Opportunity to work with renowned brand

 

How to apply:

  • If you on our website, apply using the link below
  • If you are NOT on our website, please apply on the link: http://appetencyrecruitment.com.au/a4595ba0/sales-and-marketing-jobs/ict-business-development-manager-it-and-telstra-solutions-eastern-suburb.php

Other titles for this role in other organisation might be: Account Executive, Account Manager, , Business Development Executive, Business Development Manager, Client Champions, Relationship Manager, Client Success Manager

 
Appetency Recruitment Services @ 0385603750

 

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  • Melbourne-Melbourne
  • Configuration and development of ServiceNow's ITSM suite.
  • Responsible for ensuring successful ServiceNow development and implementation.
  • Must have in-depth experience with the ServiceNow architecture, including best practice design and implementation.
  • ServiceNow performance tuning skills and in-depth knowledge in Server configuration
  • Extensive experience in implementation and planning of ITSM solutions.
  • ServiceNow Certified Application Developers preferred

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  • Sydney-Moore Park

·          Media / Broadcast Sales

·          Live Gaming & Streaming Platform

·          Market leader - Among Top 4 platforms

·          Active platform users - more than YouTube

Our Client is looking customer service focused Sales Executive with media experience who will support the Sydney sales team. He/She will be a crucial member of a growing team that will support sales in meeting its objectives and providing best in class customer service to clients, both internal and external, to high profile clients.

Responsibilities:

  • Take the lead in building proposals, bringing together all the necessary elements, including the media plan recommendation, coordinating all of the elements of the custom or unique pitch components including concept, strategies, organizing execution, research
  • Produce all pre-sale documents including presentations, proposals and agency templates for distribution
  • Work with all the necessary teams internally to make sure that the elements of the plan have been properly vetted and approved
  • Create mock-ups, screen-shots, for polished deliverable to client
  • Work with other members of the sales team to secure requested offerings and work out win-win solutions if there are requests for competing offerings
  • Assist in pre-sale activities, reporting, and opportunity accuracy in CRM system
  • Keep Partnerships & Advertising Manager appraised of all key issues, updated and relevant data associated with pre-sales efforts
  • Attend local meetings when requested to assist Partnerships &Advertising Manager with clients
  • Preparation of all wrap-up reports to include delivery reports from operations, screenshots, and context/commentary around general success of campaign and/or lessons learned

 Requirements

  • 2+ years of digital media experience
  • Previous sales or agency experience
  • Knowledge of 3rd party research tools such as GWI and Nielson Net Ratings
  • Excellent written, presentation and oral communication skills
  • Excellent knowledge of PowerPoint and Excel.
  • Ability to work well with others in high-energy environment with minimal supervision
  • Detail oriented, well organized, flexible, and highly motivated
  • Entertainment experience a plus
  • Video game industry experience
  • Experience working in the media department for a major advertising agency
  • Gamer with passion and understanding of Twitch
  • Experience using Salesforce or another CRM

On Offer:

  • Full time role + Competitive Remuneration
  • Great culture
  • Growth potential

How to apply:

  • If you on our website, apply using the link below
  • If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/c139b64c/sales-and-marketing-jobs/account-executive-moore-park-sydney.php

Other titles for this role in other organisation might be: Account Manager, Account Executive, Sales Manager, Media sales, Inside Media sales, Sales support, Digital Media.

Appetency Recruitment Services @ 0385603750

 

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  • Melbourne-Brunswick East
  • Full time Permanent position
  • Very Wide exposure + growth potential

Our client is a multi-award winning and very well renowned company. The company is among the fastest growing companies and expanding the team to fulfil its growth and we need people who have wide technical skills and can help deliver our high level of customer service. 

Our client’s core clientele are from 20 to 250 PCs but as demand continues to grow, so too support scope.  The primary purpose is to remove the impediments caused by IT to business growth.

 Key Responsibility & Must haves:

The primary objective is to find and close new opportunities with new prospects, which align with our purpose to help people in business to succeed through technology and our vision that technology unleashes the potential of every business.   This role is key to growing into a medium size business with a recognised brand that enhances opportunities for our people & customers.

The position involves but is not limited to the following areas of responsibility

  • Meet targets for finding new names and progressing opportunities through the sales pipeline
  • Deliver the right products and solutions that meet prospects needs, against defined revenue and growth targets for new business through a focused sales strategy.
  • Consistently monitor sales activity and track results. Prepare and present accurate and timely sales forecasts
  • Work closely with the Professional Services team to ensure the required product knowledge to maximise opportunities
  • Leverage relationships with our vendors and strategic partners to maximise the growth potential and opportunities. Specifically, Telstra, Microsoft, HP or others that may be agreed from time to time.
  • Hand over sales to service delivery to ensure successful transition into ongoing relationship management
  • On-going improvement of sales capability and process
  • Maintain up to date knowledge and the competitive environment
  • Use branded collateral to position client as a strong value proposition and market leader.

Key Skills you will need to bring to the role:

Applicants must have the following attributes:

  • Loves to sell
  • Forms relationships with lead sources
  • High integrity, in that what they tell clients aligns with what we deliver
  • A history of solution selling not transactional sales
  • A sound knowledge and understanding of IT Infrastructure and managed services
  • Previous clients and connections that fit our target market of businesses with 20     to 400 computer based staff
  • Follows structured sales processes including use of Salesforce.com
  • Has the right to work in Australia.
  • Has sold Telstra services in a previous role.
  • Knows Account Executives/TSSs/Sales Managers at Telstra in order to generate leads from SME, mid-market, premier business and DCH teams

Requirements:

  • New names added to salesforce.com each week
  • Activity levels recorded in salesforce.com each week (phone calls, emails, meetings, events attended)
  • Sales progressions as measured in salesforce.com each week 

Travel - Ability to travel to client sites and a valid driver's licence is required.

Competencies:

  • Building relationships, both directly and through channels
  • Identifying and closing sales
  • Advanced collaboration and communication 
  • Strategic planning
  • Influencing and Persuasion
  • Stamina 
  • Self-confidence, positive and resilient mindset

On Offer:

  • Full time role + Competitive Remuneration + Uncapped OTE
  • Great culture
  • Leadership and growth potential

How to apply:

  • If you on our website, apply using the link below
  • If you are NOT on our website, please apply on the link:   https://www.appetencyrecruitment.com.au/a6896c37/sales-and-marketing-jobs/business-development-manager-brunswick-east.php

Other titles for this role in other organisation might be: Business Development Manager,Technical Account Manager, Account Manager, Client Success Manager, Client Engagement Manager, New Client Aquisition 
Appetency Recruitment Services @ 0385603750

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  • Melbourne-South Melbourne

** Leading service desk and ensuring client satisfaction

** Centralised service desk leadership role MSP business

** IT infrastructure and Cloud services for Small, Medium to Large organisation

Our Client:                            

Our client proudly owned Australian, award winning managed services provider that is growing fast and looking for talent like yourself who can grow themselves and help the business grow. 

The role requires you play the role of Technical Leadership (CTO) in the organisation. You shall jointly own the P&L with the MD and Sales Director. You shall be accountable for deciding the technical direction the organisation takes and be responsible to seem less client delivery.

Common Requirement:

  • Proven leadership experience and previous accountability for P&L
  • Excellent communication and client management skills
  • Strong work ethic and time management skills
  • Strong technical IT infrastructure solution background
  • Accountability for P&L and ability to take accountability & deliver customer satisfying results

Reporting directly to the MD, Technical Service Delivery Manager shall work with the sales team to offer innovate solutions to the clients and lead the Service Desk and Project Delivery function for the organisation.  The role will require working across Client Satisfaction, ITIL disciplines, Incident / Problem Management, Configuration Management, Change Management, Release and Project Management, HR functions, Appraisals, Client management and stakeholder management with focus on continuous improvement and client satisfaction.

Job tasks and responsibilities

  • You will be an accomplished IT professional with a strong technical background
  • You will have great interpersonal skills and demonstrable experience providing excellent customer service and user experience
  • Ideally you will have experience of providing IT business strategy, budgeting and strategic direction and also producing effective reports as you will be predominantly focused on business outcomes and service delivery.
  • Experience in small-medium sized enterprises would also be hugely advantageous.

General Leadership Responsibilities

  • Accountable for P&L along with MD and Sales Director
  • Ensuring 100% client satisfaction & service delivery
  • Leading the service desk and projects team
  • Mentoring of staff
  • Ensuring performance and resource utilisation KPIs are met
  • Accountable for client satisfaction

Technical Leadership Responsibilities

  • Acting as CTO & deciding the technical direction of the company
  • Hiring of the technical delivery team
  • Working with Sales team to develop new innovative solutions for the clients
  • Approving right solutions for the clients

Project & Service Delivery Responsibilities

  • Ensuring projects are completed in scope, on time & in budget
  • Ensuring performance and resource utilisation KPIs are met
  • Accountable for Project plans implementations
  • Mentoring projects team on project management & reporting

Key Performance Indicators for the role

KPIs for this role shall be across the following:

  • P&L
  • Client satisfaction
  • On time, in budget delivery of projects
  • Process improvement
  • New solution in technology stack

 

Requirements:

  • Proven experience in an IT Service Delivery experience in a managed services environment
  • Many Certifications in (Cisco, Microsoft, VMware, Palo Alto, WatchGuard, Azure, AWS, Azure)
  • Strong Leadership experience – proven experience of leading teams
  • Proven knowledge in new and upcoming technologies
  • Professional grooming and presentation
  • Australian drivers' license and own vehicle
  • Solutions and improvements focused individual

On Offer:

  • Full time role + Competitive Remuneration + Leadership Position
  • Great culture
  • Leadership and growth potential

How to apply:

  • If you on our website, apply using the link below
  • If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/ecf341fe/information-technology-jobs/helpdesk-manager-south-melbourne.php

Other titles for this role in other organisation might be: Service Delivery Manager, Technical Service Delivery Manager, General Manager, Chief Technology Officer, CTO, COO, Client Delivery Manager, Client Success Manager, Client Satisfaction Manager, Associate General Manager, Service Delivery Lead

 

Appetency Recruitment Service @ 03 8560 3750

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  • Sydney-Sydney

Our Client has immediate opportunity for a Senior Operations Manager. The ideal candidate must have at least 3 years of experience within online marketing, including social media. You must also have a minimum of 3 years of experience in a managerial level role. The Senior Operations Manager is the strategic leader across website operations, content planning, products development, business development and team management.

In this role, the individual will develop and execute an integrated strategy related to current and future needs, and implement effective methods to achieve business goals of new site’s P&L and operations while delivering best practices in strategic planning and optimizing website content, brand awareness boosting, website traffic attracting, new client exploring, negotiation, data analysis, requisitions, and collaboration across the Company.

The Senior Operations Manager will play a strategic leadership role while also ensuring the new site's every day operational activities run smoothly and effectively.

Qualifications

  • Bachelor's degree required. MBA is preferred.
  • Minimum of 3 years of experience within online marketing, including social media.
  • Minimum of 3 years of experience in a managerial level role is required.
  • Experience with exploring new client within and out of affiliate network.
  • Ability to discuss a wide range of topics from business strategy to the tactical execution of that strategy.
  • Excellent organizational, leadership, motivational, analytical problem solving and strategic thinking skills.
  • Ability to build cross-functional partnerships and engage in and lead cross-functional teams and initiatives.
  • Strong change management skills and experience.
  • Demonstrated negotiation and management leadership skills.
  • Experience with planning, developing and monitoring production strategies and performance metrics.
  • Must be able to work in a fast-paced environment with dynamic priorities and demands.
  • Understand budget development and monitoring with knowledge of P&L for all operations.
  • Legally eligible to work in Australia
  • Bilingual in English and Chinese is a must.

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  • Melbourne-Inner Suburbs - St Kilda Road
  • Subject Matter Expert for Skype for Business & UC
  • Pre-sales consultant, Solution Design and Hands on implementation responsibilities
  • Fantastic Work Environment – great career opportunity

Our client is a renounced and leading Managed Service Provide with wide variety of clients from Enterprise to SME space in various sectors such as government, private corporate.

Role:

 The SME must be an expert in the Skype for Business and Unified Communication. You shall act as the go to person in the organisation for your matter of expertise.

You must have extensive experience and ability to gather requirements, design solutions to meet the requirements and hands on delivery of the solutions for medium to enterprise level organisations.

You shall also apply analytical and action-oriented approach to achieve service incremental and continual improvements to the Service Delivery in your area of expertise.

You shall be reporting to the Service Delivery Manager. You shall be working as part of the projects team but also working with people across the organisation.


The position also involves the following & requires following skills:

  • Act as the go to person for your area of expertise – Skype for business & unified communication (UC)
  • Assist with requirement gathering, solution design and implementation
  • Delivery of the assigned projects on time, in scope and on budget
  • In depth knowledge of all aspects of infrastructure and service delivery
  • Possess excellent communication and interpersonal skills
  • Demonstrate strong technical, analytical and problem solving skills
  • Highly motivated, persistent and showcasing high degree of initiative
  • Ability to map organisations capability and client requirements and delivery effective solutions for clients
  • Understand organisation capability, technology stack and help develop overall organisational capability

Experience

  • At least 10+ years in IT industry and an expertise in the areas for which you shall be the SME – Subject Matter Expert
  • Experience within a Managed Services environment, supporting multiple Customers' network and server infrastructure 
  • Extensive experience in complex virtual environment with mission critical applications
  • Experience in using an ERP system

Key Accountabilities

  • Completing allocated projects on time, in scope and on budget
  • Documenting capability documents and processes
  • Assisting with improving processes and projects delivery
  • Assist sales with pre-sales activity in your area of expertise
  • Coaching other team members & accountable for knowledge transfer

Key Result Area

  • Project delivery on time, in scope and on budget
  • Ensuring customers requirements are met
  • Ensuring project hygiene and documentation

Required Qualifications

  • Tertiary qualifications in an IT or related discipline
  • Certifications in infrastructure & architecture design

What is on offer:

  • Base Salary + super
  • Permanent position
  • Excellent leadership & client engagement role
  • Excellent office & culture - where people enjoy their job, and always learn a lot

How to apply:

  • If you on our website, apply below
  • If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/b4789afb/information-technology-jobs/sme-engineer-skype-for-business-st-kilda-road.php

Other titles for this role in other organisation might be: Senior IT Consultant, Subject Matter Expert, Infrastructure Specialist, Principal Solutions Expert, Lead Engineer, Senior Consultant, Senior System Engineer, Skype for Business expert, Unified Communications Expert, Senior UC Engineer

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  • South Melbourne-South Melbourne
  • Airwatch MDM Solution Desgin and Implementation Mandatory
  • MDM certifications mandatory
  • 3-5 months Contract role with the possibility to convert to permanent

Our Client:

Our client is Telstra Enterprise partner and we are looking candidate who is expected to act as a technical expert for mobility solutions especially Airwatch for external clients (enterprise level clients) by providing a combination of project and BAU support services. 

Common Requirement:

  • Excellent problem identification and technical problem solving skills.
  • Strong problem solving and deductive reasoning skills to gain quick resolutions in a professional and timely manner with an emphasis on high quality customer service often under tight customer deadlines.
  • Hands - on experience in technical written communications such as athe bility to compose, clear and concise technical communications.

Job tasks and responsibilities

  • Candidates should have work experience in supporting Enterprise Mobility Management (EMM) and Mobile Device management (MDM) solutions at large scale Enterprise customers.
  • Have proven expertise in building, supporting, maintaining and troubleshooting “complex” Air watch or any equivalent MDM systems.
  • Work experience as a systems admin and someone with network engineering background who has a better understanding of security fundamentals.
  • Excellent knowledge of ITIL based Service Management workflow applications like Incident, Problem and requirements management.
  • Design and implement MDM solutions for the clients along with the Account Managers
  •  Create technical design documents and work with Project Managers / Service Delivery managers in implementing project / BAU work
  • Attend project, service, client and vendor meetings with the view to providing systems and solutions – and assist in rollout out of the solutions
  • Network Administration Experience: Firewalls ,Network Infrastructure ,VPN ,DNS

 

Experience: You MUST have:

  • 2-4 years work Experience as a System Administrator – supporting, maintaining and troubleshooting MDM systems AND Smart Devices (Apple, Android devices like tablet and smart phone, Windows iOS etc
  • Strong understanding of servers & configuration & maintenance: Windows Server 2008 / 2003, Exchange , Active Directory, Web server platforms (IIS, Apache), Linux Forms (Ubuntu, Fedora, Red Hat, Open Suse), other mail systems, web certifications such as SSL and IIS
  • Strong knowledge of ITIL and Security Administration experience: Authentication, Certificate system, etc
  • Technical Certification in one or more MDM Products (AirWatch, MobileIron,XenMobile, Symantec MDM, Good Tech)
  • Someone who has the ability to mentor, teach and grow a small team from within to support growing customer requirements.
  • Must have great communication and documentation skills.

How to apply:

  • If you on our website, apply below
  • If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/53b2e48e/information-technology-jobs/airwatch-solution-architect-mobility-solutions-mdm-mobile-device-management-melbourne.php


Appetency Recruitment Services @ 0385603750

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  • Melbourne-Inner Suburbs - St Kilda Road
  • Automation and Continuous improvement focus role
  • Service Catalogues Owner role including service strategy, architecture design & senior pre-sales consultant responsibilities
  • Senior Role reported to MD
  • Fantastic Work Environment – great career opportunity

Our client is a renounced and leading Managed Service Provide with a wide variety of clients from Enterprise to SME space in various sectors such as government, private corporations.

Role:

 The Operations Lead will have experience in delivering services based on ITIL framework and manager business outcomes across Cloud, DataCentre, Network, UC, Security, End User Computing & Applications.

You must have experience formulating Service Strategy meeting customers’ needs and objects and experience delivering Service Strategy to Plan/Service Design that delivers to business objectives.

You will have the ability to gather requirements to map to service catalog items / or bespoke offerings as the Service Architect. You will work closely with Customer Service Lead (CSL) to ensure Customer Service Strategy is established and executed by the SDM Manager.

You will apply an analytical and action-oriented approach to achieve service incremental and large-scale improvements as part of Continual Service Improvement.


The position also involves the following:

  • Own the Service Catalogue and align all operational toolsets & detailed task list
  • Service level management including Availability, Capacity, Security, Asset, Configurations, Service Management
  • Work with Vendors & Suppliers to enhance and improve Service Catalogue
  • Lead the Operations and SDM to innovate, evolve to improve operational capabilities to deliver customer experience by systemising adherence to processes, procedures and toolsets automation
  • Establish efficient processes and automate customer on-boarding process
  • Build Roadmap, build Service Catalog and action plans to balance risk, improvements, budget and service quality
  • Work with sales team to design the customer solutions and jointly own the solutions sale with the sales team
  • Excellent prioritisation and time management skills & Highly developed analytical and problem-solving skills
  • Ability to manage output delivery of the offshore team by creating detailed work packages with quality assurance on an output


Experience

  • Experience within a Managed Services environment, supporting multiple Customers' network and server infrastructure 
  • Operational toolset design & improvement (Sciecelogic, Kaseya, Veeam One, WSUS etc)
  • Experience with asset and CMBD management
  • Experience in using an ERP system and managing vendors, onsite & offshore teams

Key Accountabilities

  • Service Strategy: Define Automation strategies i.e. DevOps and Automation strategy for offshore and cost management to reinvest customer experience
  • Service Assurance: Automate reporting and recommend reporting automation to clients
  • Service Transition: Manage successful transition and remediation of new customer
  • Service Operations: Ensuring operations are up-to-date i.e. Patch Management, Alert Maintenance
  • Service Improvement: Focus and bring continuous improvement
  • Financial Management: Accurately forecast work and movement of resources to satisfy demand without overloading key resources

 

Key Result Area

  • Customer satisfaction
  • Manage the Operations team and achieve the target commercial outcomes

Required Qualifications

  • Tertiary qualifications in an IT or related discipline
  • ITIL Certification & Certifications in Security Management
  • Certifications in infrastructure & architecture design

What is on offer:

  • Base Salary + super
  • Permanent position
  • Excellent leadership & client engagement role
  • Excellent office & culture - where people enjoy their job, and always learn a lot

How to apply:

 

  • If you on our website, apply below
  • If you are NOT on our website, please apply on the link:  https://www.appetencyrecruitment.com.au/3c22e29b/information-technology-jobs/lead-operations-engineer-st-kilda-road.php

 

Other titles for this role in other organisation might be: Senior IT Consultant, Subject Matter Expert, Infrastructure Specialist, Principal Solutions Expert, Main Engineer, Senior Consultant, NOC Engineer, Automation Expert, Infrastructure automation expert, Infrastructure DevOps Engineer

 

Appetency Recruitment Services @ 03 8560 3750

 

 

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  • Melbourne-CBD

** Strict Selection Criteria **

** MUST HAVE Significant clound, server, virtualisation, exchange, Office365 experience **

Role: Senior Systems Engineer

LocationMelbourne

Job description

Our client is a multi-award winning and very well renowned company. The company is among the fastest growing companies and expanding the team to fulfil its growth and we need people who have wide technical skills and can help deliver our high level of customer service. 

Core clientele have from 20 to 150 PCs but as demand continues to grow, so too support scope.  The primary purpose is to remove the impediments caused by IT to business growth.

 Key Responsibility & Must haves:

You will pivotal in the implementations and ensuring 100% client satisfaction. You will be the one who will be the face of the organisation, thus you need

  • Great communication skills and phone manner
  • Empathy and ability to listen to customer and understand the business criticality of your job for our client
  • Accountability – ability to take accountability & deliver customer satisfying results

 Primary Role Responsibilities:

  • At-least 6+ years’ experience in an IT services position
  • Tertiary education, ideally a university bachelors’ degree (in any field)
  • Must have a proven ability in 3 of the below to Provision (Build)/ Troubleshooting/Support the following technologies
  • Microsoft Server incl: setup new users in Active Directory, modify file/folder security permissions, Modify user security permissions

Virtualization - HyperV or VMWare

  • SAN storage: configuring and supporting
  • Microsoft Azure: configuring & supporting cloud servers and networking
  • Office 365:
  • Hosted Exchange incl: same as Exchange below + setup new itenancy, licensing, migrations
  • Sharepoint Online: Intranet, document libraries
  • Microsoft Exchange incl: new mailbox setups, redirect of email addresses, granting users access to mailboxes
  • Networking: routing, subnets, DHCP, DNS (CCNA)
  • Internet troubleshooting incl: initial diagnosis and escalation to ISP
  • Firewalls : Set up firewall policies to block/allow traffic in and out of networks
  • Backup Software (like Shadow Protect) for daily monitoring and file recovery
  • Completed MCSE Certification
  • A valid driver's license and own vehicle to travel to clients’ sites
  • Proven ability to build strong relationships with clients
  • The right to work in Australia.

On Offer:

  • Full time role + Competitive Remuneration
  • Great culture
  • Leadership and growth potential

You MUST apply with updated CV by one of the methods:

  1. If you are on our website then use the APPLY NOW button below
  2. If you are NOT on our website then through the link given below :

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  • Melbourne Northern Surburb-CBD

Job description

Our client is a multi-award winning and very well renowned company. The company is among the fastest growing companies and expanding the team to fulfil its growth and we need people who have wide technical skills and can help deliver our high level of customer service. 

Core clientele have from 20 to 150 PCs but as demand continues to grow, so too support scope.  The primary purpose is to remove the impediments caused by IT to business growth.

 Key Responsibility & Must haves:

You will pivotal in the implementations and ensuring 100% client satisfaction. You will be the one who will be the face of the organisation, thus you need

  • Great communication skills and phone manner
  • Empathy and ability to listen to customer and understand the business criticality of your job for our client
  • Accountability – ability to take accountability & deliver customer satisfying results

 Primary Role Responsibilities:

  •  “Can do” attitude  - The ability to work independently, yet part of a virtual team
  • Excellent customer advocacy, organizational & communication skills, both written and verbal skills
  • Excellent problem identification and problem solving skills
  • Responding to and resolving phone and email tickets in a professional, timely manner with an emphasis on high quality customer service (target of 70% first contact resolution).
  • Being part of the On-Call Roster, to deliver after-hours support response, approx 5 x 2 weeks per annum
  • Conduct F2F site visit and identify & resolve customer IT infrastructure problems single handled
  • Ability to build server from scratch & resolve multiple site connectivity / server login / VPN connectivity / network / router / desktop / etc issues   
  • Completing training as agreed with the Service Delivery Manager (minimum expectation of 1 certification per quarter)
  • Performing regular daily tasks including Backup system monitoring duty
  • Deployment of PCs using SOE technology including desktop refresh & rollouts
  • Undertaking Problem Management to investigate the root causes of incidents for the Proactive prevention of problems
  • Working with filed technicians (Service Engineers) on both support and scheduled maintenance tasks
  • Working as a technical resource for IT implementation / upgrade projects under direction of Project Managers
  • Documenting duties as per documentation systems, updating customer details including configuration, contacts and support tickets
  • Escalating service requests that require additional resources to Service Delivery Manager in a timely manner (eg. Priority 1 tickets)
  • Documenting and discussing recommendations with clients and escalating these to the Professional Services department

Requirements:

  • At-least 5+ years’ experience in an IT services position
  • Tertiary education, ideally a university bachelors’ degree (in any field)
  • ITIL certification
  • Completed MCSE Certification
  • A valid driver's license and own vehicle to travel to clients’ sites
  • Proven ability to build strong relationships with clients
  • Technical problem solving skills & experience (Network, Server and Desktop)
  • Have worked with helpdesk systems
  • The right to work in Australia.

On Offer:

  • Full time role + Competitive Remuneration
  • Great culture
  • Leadership and growth potential

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  • Melbourne-South Melbourne
  • Seat in leadership team & Responsible for joint P&L
  • Accountable for acting as the CTO for the MSP business
  • IT infrastructure and Cloud services for Small, Medium to Large organisation

Our Client:                        

Our client proudly owned Australian, award winning managed services provider that is growing fast and looking for talent like yourself who can grow themselves and help the business grow. 

The role requires you play the role of Technical Leadership (CTO) in the organisation. You shall jointly own the P&L with the MD and Sales Director. You shall be accountable for deciding the technical direction the organisation takes and be responsible to seem less client delivery.

Common Requirement:

  • Proven leadership experience and previous accountability for P&L
  • Excellent communication and client management skills
  • Strong work ethic and time management skills
  • Strong technical IT infrastructure solution background
  • Accountability for P&L and ability to take accountability & deliver customer satisfying results

Reporting directly to the MD, Technical Service Delivery Manager shall work with the sales team to offer innovate solutions to the clients and lead the Service Desk and Project Delivery function for the organisation.  The role will require working across Client Satisfaction, ITIL disciplines, Incident / Problem Management, Configuration Management, Change Management, Release and Project Management, HR functions, Appraisals, Client management and stakeholder management with focus on continuous improvement and client satisfaction.

 

Job tasks and responsibilities

  • You will be an accomplished IT professional with a strong technical background
  • You will have great interpersonal skills and demonstrable experience providing excellent customer service and user experience
  • Ideally you will have experience of providing IT business strategy, budgeting and strategic direction and also producing effective reports as you will be predominantly focused on business outcomes and service delivery.
  • Experience in small-medium sized enterprises would also be hugely advantageous.

General Leadership Responsibilities

  • Accountable for P&L along with MD and Sales Director
  • Ensuring 100% client satisfaction & service delivery
  • Leading the service desk and projects team
  • Mentoring of staff
  • Ensuring performance and resource utilisation KPIs are met
  • Accountable for client satisfaction

Technical Leadership Responsibilities

  • Acting as CTO & deciding the technical direction of the company
  • Hiring of the technical delivery team
  • Working with Sales team to develop new innovative solutions for the clients
  • Approving right solutions for the clients

Project & Service Delivery Responsibilities

  • Ensuring projects are completed in scope, on time & in budget
  • Ensuring performance and resource utilisation KPIs are met
  • Accountable for Project plans implementations
  • Mentoring projects team on project management & reporting

Key Performance Indicators for the role

        KPIs for this role shall be across the following:

  • P&L
  • Client satisfaction
  • On time, in budget delivery of projects
  • Process improvement
  • New solution in technology stack

 

Requirements:

  • Proven experience in an IT Service Delivery experience in a managed services environment
  • Many Certifications in (Cisco, Microsoft, VMware, Palo Alto, WatchGuard, Azure, AWS, Azure)
  • Strong Leadership experience – proven experience of leading teams
  • Proven knowledge in new and upcoming technologies
  • Professional grooming and presentation
  • Australian drivers' license and own vehicle
  • Solutions and improvements focused individual

 

On Offer:

  • Full time role + Competitive Remuneration + Leadership Position
  • Great culture
  • Leadership and growth potential

 

How to apply:

  • If you on our website, apply using the link below
  • If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/8fcd5f14/information-technology-jobs/technical-service-delivery-manager-south-melbourne.php

 

Other titles for this role in other organisation might be: Service Delivery Manager, Technical Service Delivery Manager, General Manager, Chief Technology Officer, CTO, COO, Client Delivery Manager, Client Success Manager, Client Satisfaction Manager, Associate General Manager, Service Delivery Lead

 

Appetency Recruitment Service @ 03 8560 3750

 

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  • Melbourne-CBD
  • Having strong experience  in troubleshooting
  • Self starter with innovative ideas
  • Strong communication skill

Skill / Experience Requirements:      

  • Ability to troubleshoot difficult production issues quickly.
  • Participate in the DBA team on call rotation.
  • Tune complex SQL proactively & reactively as required. Be able to rewrite SQL queries where necessary.
  • Design, implement, and maintain capacity planning for the database systems
  • Perform Database Upgrades as required.
  • Help design, maintain, improve and implement monitoring tools.
  • Handle your share of DBA tickets, user requests, routine support and maintenance.
  • Ability to work off hours / weekends as required.

Responsibilities:

  • Effective communicator: verbal and written
  • Must be a self-starter with the ability to work well under schedule pressures while balancing priorities.
  • Should be having innovative ideas and come up with solutions based on business need

What is On Offer:

  • Long Term (Permanent)
  • Excellent growth prospects
  • 100K – 120K (Open for negotiation)

How to apply:

                 If you on our website, apply using the link below

If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/companydescription.php?tid=157

Appetency Recruitment Services @ 03 8560 3750

 

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  • Melbourne-St Kilda Road
  • Automation and Continuous improvement focus role
  • Fantastic Work Environment
  • Expanding organisation – great career opportunity

 

Our client is a renounced and leading Managed Service Provide with wide variety of clients from Enterprise to SME space in various sectors such as government, private corporations.

 

Role:

 The Operations Engineer resides within the Managed Services Team and will be required to execute daily preventative maintenance activities whilst, responding to incoming events detected by our monitoring tools. The successful candidate will act as an escalation point for the Level 2 service desk and provide strategic direction to management in relation to recurring events and risks within Client environments. There will be a strong focus on service improvement through automation and scripting.

 

The position also involves the following:

  • Executing daily operational activities including infrastructure health checks
  • Executing scheduled maintenance activities
  • In-depth technical analysis of events to identify root cause and prevent repeat service downtime
  • Transitioning new clients and assessing client-specific trends and requirements with the aim to reduce events over time
  • Scheduled Patch and Back Up management
  • Automation and Scripting
  • Responsible for Change Management tasks
  • Developing and compiling operational reports/dashboards
  • Producing procedural documentation
  • Participating in a rotating on call roster (after hours)

 

Key Accountabilities

  • Customer infrastructure (Minimum 99% availability)
  • Patch and Back up management (100% completion)
  • Automation and Scripting (Minimum 3 per quarter)

 

Key Result Area

  • Customer systems are healthy and available

 

Skills

  • Proven skills in Automation and Scripting
  • Proven skills using Monitoring Tools
  • Ability to articulate technical information in a user-friendly manner
  • Excellent prioritisation and time management skills
  • Highly developed analytical and problem solving skills

 

Required Qualifications

  • Microsoft Certified Solutions Expert (MCSE)
  • VMWare Certified Professional
  • Citrix Certified Associate – Virtualisation (CCA-V)
  • Network Certification (CCNA)
  • ITIL Foundation Certificate
  • Tertiary qualifications in an IT or related discipline

 

Experience

  • Minimum 4 years’ experience within a Managed Services environment, supporting multiple Customers
  • Experience troubleshooting various storage and back up technologies
  • Proven experience supporting server and network infrastructure
  • Experience in using an ERP system
  • Kaseya VSA/KNM
  • Sciencelogic

 

 

What is on offer:

  • Base Salary + super + OTE
  • Permanent position
  • Excellent client engagement role
  • Excellent office & culture - where people enjoy their job, and always learn a lot

How to apply:

 

  • If you on our website, apply below
  • If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/17bd202a/information-technology-jobs/infrastructure-operations-manager-devops-noc-st-kilda-road.php

 

Other titles for this role in other organisation might be: Senior System Engineer, IT Consultant, Subject Matter Expert, Cloud Specialist, Infrastructure Specialist, Principal Solutions Expert, Main Engineer, Senior Engineer, IT Manager, Senior System Administrator, Senior Consultant, NOC Engineer, Powershall Expert, Infrastructure automation expert, Infrastructure DevOps Engineer

 

Appetency Recruitment Services @ 03 8560 3750

 

 

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  • Burwood-Burwood

Our client is an IT organisation that provides Managed Services, Project Delivery, Consulting and Procurement services to its extensive client base.

Our client is currently experiencing growth and as a result, we are looking for experienced IT Consultants to join our client's Professional Services (Projects) department to supplement their project delivery capability.

Role Overview:
  • The IT Consultant reports to the Principal Consultant / Professional Services Manager and is responsible for the delivery of IT projects and other technical activities for clients.
  • As a member of the Professional Services team the position will be expected to work autonomously, while also supporting and mentoring the help desk team including providing detailed handovers to allow them to continue support.
  • This role will be a client facing role where onsite customer engagements could be a large part of the day to day activity. As such, having a focus on customer service and your own transport will be essential.
  • It will be necessary to provide a police check before you join.
  • To be successful in this role you will need to be a team player with a 'Can Do' attitude and be willing to go the extra mile to service our clients. We are looking for someone who don't want to be pigeon holed, likes to take ownership and looks for opportunities to extend their areas of responsibility.

Position Objectives:

  • Deliver IT projects both autonomously and under the direction of the Professional Services Manager or Project Manager
  • Conduct on site client visits providing on site support as required
  • On site Installation and configuration of PC's, servers, hardware and software
  • Conduct systems and network troubleshooting
  • Generate and maintain systems documentation
  • Ensure relevant SLA's are met and policies / procedures are followed
  • Liaise with third parties such as vendors, service providers etc as required
  • Apply best practice technical outcomes
  • Maintain relevant industry certifications
  • Positively contribute to the culture of the organisation through active participation in meetings and being supportive of team and company goals

Day to day activities could include the following:

  • Reviewing customer proposals created by management and providing analyses to recommend modifications before they are sent to the customer.
  • Creating Project Plans / Schedules / Checklists for projects that have been assigned to you.
  • Carrying out the project work, taking a project to completion within budgeted time.
  • Logging time in ConnectWise.
  • Communicating directly with customers to keep them informed of project progress.
  • Creating documentation.
  • Providing handovers to the Managed Services team to enable them to provide ongoing support.
  • Assisting the Managed Services team with escalated level 3 service requests.
Technical Skills:
  • Advanced knowledge and experience of Microsoft products including Windows 7/8/10, Windows 2008/2012/2016 server
  • Strong experience with Citrix and Terminal Services
  • Experience working with cloud environments such as AWS and Azure
  • Experience with Apple devices / Linux OS
  • Experience in Server Virtualisation (i.e. Hyper-V, VMware)
  • Ability to setup/rebuild desktop and server Hardware and Operating Systems
  • TCP/IP & Networking knowledge
Industry recognised certifications such as:
  • Microsoft MCSA, MCSE, MCITP
  • Citrix CCSA
  • Cisco CCNA (pref CCNP)
  • O365 migration experience
  • AWS exposure
  • Azure exposure

Personal Skills:

  • Strong technical acumen and troubleshooting skills
  • Excellent time management, able to handle multiple streams of work
  • Outstanding interpersonal skills
  • Ability to multi-task, prioritise & work to deadlines
  • Excellent written and verbal communication skills
  • A strong service ethic
  • Strong information technology background
  • A desire to learn and develop

Desirable but not essential:

  • Tertiary Qualifications – Information Technology

Experience:

  • 5+ years IT experience with 3 to 5 years of experience in a similar role, ideally for an IT Managed Services Provider that supports several clients of various industry verticals.
  • There are multiple opportunities in this growing business.  Apply now

How to Apply:

  • If you on our website, apply below
  • If you are NOT on our website, please apply on the link:  https://www.appetencyrecruitment.com.au/companydescription.php?tid=156

 

Other titles for this role in other organisation might be: Senior System Engineer, IT Consultant, Subject Matter Expert, Infrastructure Specialist, Solutions Expert, Senior Engineer, Senior System Administrator, Senior Consultant

Appetency Recruitment Services @ 03 8560 3750

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  • Melbourne-CBD
  • Having strong experience  in Amazon Cloud Services
  • Strong experience in maintaining load balance servers.
  • Strong communication skill

Skill / Experience Requirements:      

  • Performs upgrades to network systems by conferring with vendors; developing, testing, evaluating, and installing enhancements.
  • Enhances network by evaluating network performance issues including availability, utilization, throughput and latency;
  • Planning and executing the installation, configuration, and testing of equipment; defining network policies and procedures; Has very good experience in establishing connections and resolving firewall issues.
  • Has very good experience in maintaining load balance servers
  • Has very good experience in Amazon Cloud Services
  • Has very good experience in performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.
  • Has good knowledge in documenting the network architecture

Responsibilities:

  • Effective communicator: verbal and written
  • Must be a self-starter with the ability to work well under schedule pressures while balancing priorities.
  • Should be having innovative ideas and come up with solutions based on business need

What is On Offer:

  • Long Term (Permanent)
  • Excellent growth prospects
  • 100K – 120K (Open for negotiation)

How to apply:

                 If you on our website, apply using the link below

If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/companydescription.php?tid=159

Appetency Recruitment Services @ 03 8560 3750

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  • Melbourne-CBD
  • Having strong experience  in working with insurance transaction monitoring programs
  • Strong Technical Knowledge
  • Strong communication skill

Skill / Experience Requirements:      

  • Worked with stakeholders to gather requirements for change requests, new development and reports
  • Communicate with the customers to understand their environment, challenges, escalation processes and apply that information to derive solutions or suggest change to the existing systems
  • Derived and tracked action items to ensure the project is completed on time and with minimal downtime to the client
  • Has strong knowledge and experience in working with insurance transaction monitoring programs
  • Strong technical knowledge and hands on experience in Java, Angular JS, Wordpress.
  • Supported applications, revising, updating, creating and improving stored procedures, problem solving and providing documentation as required, including root cause analysis

Responsibilities:

  • Effective communicator: verbal and written
  • Must be a self-starter with the ability to work well under schedule pressures while balancing priorities.
  • Should be having innovative ideas and come up with solutions based on business need

What is On Offer:

  • Long Term (Permanent)
  • Excellent growth prospects
  • 100K – 120K (Open for negotiation)

How to apply:

                 If you on our website, apply using the link below

If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/companydescription.php?tid=158

Appetency Recruitment Services @ 03 8560 3750

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  • Port Melbourne -CBD
  • Strong responsive Web, Mobile Development & Umbraco CMS framework experience
  • Full exposure with frontend/backend/Middleware applications
  • Multi-million $$ revenue platform

Job description

Work with a well renounced and leading digital technology company in the Gaming industry. Our client is among the leaders in gaming products and services include poker tournaments, trivia nights, footy tipping competitions and sports bar marketing tools.

 Key Responsibility:

You will pivotal in the scaling current systems and products. You will work on modifying the SaaS platform with new features and developing the mobile app version of the platform. You must be technically very strong and hard working to meet the timely delivery of the client requirement platform.

 

 Primary Role Responsibilities:

  • Excellent experience with Entity Framework and in web based projects with C#, ASP.NET, MVC, Web API 2. 
  • Develop and maintain Online registration and tournament software used in the conduct of poker tournaments
  • Ability to build responsive web applications compatible with all devices and browsers
  • Successfully enhance and maintain Poker websites using Umbraco CMS framework
  • Database schema and SQL query design skills
  • Good understanding of Object Oriented design
  • Understanding of Agile and Scrum methodologies
  • Experience with TDD, HDD, and LDD and testing scenarios to deliver
  • Ability to work independently and in team and technically capable to give direction and set framework for ASP .NET practices
  • Capability to work independently technically and within a team

Requirements:

  • Experience in developing Umbraco based websites is a must.
  • Strong background in .Net development in web based projects with C#, ASP.NET, MVC, Web API 2
  • Experience in .NET technical stack  and good knowledge of AngularJS/JQuery/JAVAscripting, Bootstrap, HTML5, CSS, AJAX
  • Strong experience in any of the frameworks - Bootstrap, Foundation, Semantic UI, Materialize CSS etc
  • Solid understanding on Database and with MSSQL Server and ability to write complex SQL query, stored procedure, trigger and function
  • Experience on creating and integrating RESTFul API and webservices
  • Cloud exposure especially ability to administer AWS AWS web servers
  • Mobile App development skills using Ionic/React Native (desired)
  • Technical degree qualification required

On Offer:

  • Competitive Remuneration on a permanent position
  • Melbourne CBD location
  • Un-parallel full rounded work experience and exposure on development of market leading products

How to apply:

  • If you on our website, apply below
  • If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/companydescription.php?tid=154

Other titles for this role in other organisation might be: Senior .NET developer, .NET Developer, Full stack Developer, Web Application Developer, Umbraco Developer, .NET Junior Architect

Appetency Recruitment Services @ 03 8560 3750

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  • Sydney-CBD
  • Experienced People soft Campus Techno functional Consultant.
  • 6+ years of total experience
  • This requirement  is for a large overseas consultancy who are expanding in Australia

Skill / Experience Requirements:      

  • People Soft Campus Techno Functional with 6+ yrs experience  
  • Hands on expert on AWE, IB, People code, SQR, cross product/platform web services integration 
  • Solid Experience in Support, enhancement, Implementation and upgrade projects 
  • Front ending skills with customer, requirements gathering, documentation, excellent written/spoken communication skills 
  • PeopleSoft certified candidates would be preferred 
  • Can work on SLA driven environment multi task and deliver ahead of time 

What is On Offer:

  • Permanent/Contract role
  • Contract /Permanent Role – Immediate Interview
  • Contract duration – 1-2 years
  • Excellent growth prospect

How to apply:

  • If you on our website, apply using the link below
  • If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/companydescription.php?tid=110

Appetency Recruitment Services @ 03 8560 3750

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  • Sydney-CBD

* A results oriented, an entrepreneurial spirit who wants make his/her own future. The opportunity is of complete ownership of your P&L.

You need to have an ethical approach and natural affinity for developing rapport with others, self-management, time-management and a passion for excellence. You will lead other team members and she/he will be there to support to succeed in this high-performance culture.

  
Primary Responsibility

  • Responsible for bottom line for the business i.e. generating new business for the company
  • Accountable for Partner targets
  • Manage on-site and off-shore team and performance
  • Build and enhance client relationships and satisfaction
  • Conduct final interviews with shortlisted candidate and presentation them to the client

 

 

Skills and experience (Secondary Responsibilities)
 

  • Lead and coach junior and experienced team members on their daily recruitment activity
  • Manage team on “A 360 degree methodology” - You will be responsible for business generation and managing team to present you with shortlisted candidate after all stages of candidate acquisition, pre-qualification, skills evaluation, interviewing
  • Hungry to succeed and earn more
  • Ability to learn and use internal IT systems
  • Experience in recruiting and ability to lead and teach the team
  • Vast client and candidate network
  • A natural result oriented leader who can motivate team to achieve results Partner’s Profit making potential

 

What’s on Offer as a Recruitment Director? 

  • Profit share with the company
  • Uncapped earning potential – established team
  • Established Branding – Established Operations
  • Partners have flexibility to work from anywhere
  • Access to daily dashboards to manage team performance
  • Organisation with internal CRM system

 

How to apply:

  • If you on our website, apply below
  • If you are NOT on our website, please apply on the link:

 

 

We are looking for entrepreneurs who want to grow professionally without having to cap their earning potential.

Other titles for this role in other organisation might be: Senior Recruitment Manager, State Client Account Director, Client Director, Recruitment Director, Client Engagement Manager, Service Delivery Manager

Appetency Recruitment Services @ 03 8560 3750

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  • Box Hill-Box Hill
  • MUST HAVE Significant cloud, server, virtualisation, exchange, Office365 experience, SAN configuration **
  • Great work culture, team, salary & environment

Job description

Our client is a winning Managed Services Provider. The company is among the most renowned Telstra Partner. You will find a great office, team, and environment to work with our client.

As a L3 System Engineer, you will be dealing with small, medium and enterprise client. You shall be part of the Project Services or Managed Services Team depending on the business requirement and your expertise.

 Key Responsibility & Must haves:

You will pivotal in the implementations and ensure 100% client satisfaction. You will be the one who will be the face of the organization, thus you need

  • Great communication and client handling skills
  • Empathy and ability to listen to customer and understand the business criticality of your job for our client
  • Accountability – ability to take 100% accountability for the project/delivery & deliver customer satisfying results independently

 Primary Role Responsibilities:

You must be capable of delivering projects such as New Office Setup, Relocation, on-premise to cloud migration, etc without supervision and guidance. 

  • Active Directory: setup new users in Active Directory, modify file/folder security permissions, Modify user security permissions - it will be good if you have experience in implementing trust policies in a multi-forrest enviornment
  • Microsoft Server incl: setting up any windows servers - AD, print, file, exchange, etc from scratch (implemenet a rack & stack project) 
  • Virtualization - HyperV or VMWare: very proficient in documenting the required configurations and building VMs
  • SAN storage: configuring and setting up SANs from scratch, troubleshooting & supporting SAN related issues
  • Microsoft Azure: configuring & supporting cloud servers and networking
  • VLAN/WLAN: Good understanding of VLAN/WLAN principals and ability to set up VLAN/WLANs
  • Microsoft Exchange incl: new mailbox setups, redirect of email addresses, granting users access to mailboxes
  • Office 365/Hosted Exchange incl: same as Exchange below + setup new itenancy, licensing, migrations
  • Backup Software (like Shadow Protect) for daily monitoring and file recovery
  • Sharepoint Online: Intranet, document libraries
  • Networking: routing, subnets, DHCP, DNS (CCNA)
  • Internet troubleshooting incl: initial diagnosis and escalation to ISP
  • Firewalls: Set up firewall policies to block/allow traffic in and out of networks

Education & Experience:

  • At-least 8+ years’ experience in an IT services position
  • Tertiary education, ideally a university bachelors’ degree (in any field)
  • Completed multiple certifications especially MCSE Certification
  • Experience on Telstra Cloud Services shall be highly regarded
  • A valid driver's license and own vehicle to travel to clients’ sites
  • Proven ability to build strong relationships with clients
  • The right to work in Australia.

On Offer:

  • Full time role + Competitive Remuneration
  • Great culture
  • Leadership and growth potential

You MUST apply with updated CV by one of the methods:

  1. If you are on our website then use the APPLY NOW button below
  2. If you are NOT on our website then through the link given below: https://www.appetencyrecruitment.com.au/companydescription.php?tid=149

 

Other titles for this role in other organisation might be: L3 Systems Engineer, System Engineer, Senior System Engineer, Client Infrastructure Consultant, Infrastructure Subject Matter Expert, Cloud Engineer, Solution Architect, IT Administrator, IT Manager, IT Consultant, Infrastructure Manager, Cloud Expert, Infrastructure Architect

 
Appetency Recruitment Services @ 0385603750

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  • Sydney-CBD
  • 5+ years of sales experience (with min 3 years inside sales).
  • Focus on new business development and of exceeding sales targets
  • Permanent Role – Immediate Interview
  • Strong eye for business with proven B2B experience
  • Digital sales or IT related product sales preferred

Responsibilities:

  • Execute outbound calls in order to achieve New Business direct sales revenue targets by selling to SMEs.
  • Identify/qualify/develop/close new commercial opportunities within the exciting world of social media solutions.
  • Manage account profiling process which includes understanding prospects’ buying process, communicating value propositions and selling the product to the prospect
  • Educate prospects and recommend advertising solutions that fit the needs of Small Business owners
  • Build positive relationships with prospects and teammates

Offer the opportunity to;

  • Sell Digital Media(Facebook, Instagram, etc) from prospecting to close
  • Earn an attractive base salary plus uncapped commissions(85K OTE+).
  • Make a positive and direct impact on the growth of your clients.
  • Grow your career with ongoing training in a supportive and upbeat atmosphere

Skill / Experience Requirements:    

  • 5+ years of sales experience (with min 3 years inside sales)
  • Focus on new business development and of exceeding sales targets
  • Strong eye for business with proven B2B experience
  • Digital sales or IT related product sales preferred
  • A professional and inquisitive demeanour, able to engage customers and build relationships.
  • An exceptional and consultative communication style, with the ability to discover and understand customer needs.
  • Ability to influence, combined with creativity, determination, and persistence.
  • Excellent written and interpersonal communication skills.

What is On Offer:

  • Permanent  role
  • Excellent growth prospects

How to apply:

  • If you on our website, apply using the link below
  • If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/companydescription.php?tid=146

Appetency Recruitment Services @ 03 8560 3750

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  • Sydney-CBD
  • 2 years of Retention and Inside Sales experience.
  • strong Relationship Building experience
  • Permanent Role – Immediate Interview
  • Experience in IT product/service sales preferred
  • Knowledge of Social Media and Targeting options a distinct advantage 

Skill / Experience Requirements:      

  • Minimum 2 years of Retention and Inside Sales experience, ideally with strong Relationship Building experience
  • Experience in IT product/service sales preferred* *
  • Knowledge of Social Media and Targeting options a distinct advantage *
  • Energetic and positive attitude with a high level of personal integrity and a desire to win in the right way
  • Strong verbal and written communication skills
  • Strong rapport building, relationship and account management skills
  • Proven track record of success in outbound calling, Relationship and sales experience within an Inside Sales environment
  • Ability to work with numbers to perform various types of calculations in order to effect basic commercial transactions and forecast accurately
  • Teamwork and the ability to manage multiple stakeholders
  • Personal computer literacy including MS-Word, Excel, PowerPoint, Outlook and CRM systems
  • Strong business acumen with proven B2B experience ( emphasis on small businesses)
  • A university degree (Bachelor or equivalent) preferred but not essential if equivalent related experience can be demonstrated
  • Consultative and solution based selling skills and experience***

What is On Offer:

  • Permanent  role
  • Excellent growth prospects

How to apply:

  • If you on our website, apply using the link below
  • If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/companydescription.php?tid=145

Appetency Recruitment Services @ 03 8560 3750

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  • Burleigh Heads-Burleigh Heads

Permanent Role - Gold Coast lifestyle and cost of living @ Sydney salary.

Our client is a SaaS software start-up with an ERP product for transport management and warehouse management.With clients all over Australia and New Zealand,the team is gearing for an international expansion.

Experience requirements:

8 + years of experience in Java.Proficient in building integrations with API,XML,FTPJSON.

Experience in working with micro-service architectures

Experience working with spring,hibernate,AWS,SQL..

Ability to take ownership of the product.

Ability to think strategically at "product value proposition" level.

Good communication and ability to manage team for effective delivery of product.

What will you do?

Building a new Greenfield project for a large Transport/Warehouse management system.

Work with CTO,Mobile Lead and other developers for designing,architecting and implementing exciting new features using micro-services based architecture.

Execute projects in agile environment(scrum,sprint).

What is on offer:

Permanent role + competitive remuneration.

Gold Coast lifestyle and cost of living @ Sydney salary.

Wide range of  training material about software and the logistics sector

How to appy:

If you are on our website apply using the link below.

If you are NOT on our website,please apply on the link:

https://www.appetencyrecruitment.com.au/companydescription.php?tid=143

 

Appetency Recruitment Services @ 03 8560 3750

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  • Sydney-CBD
  • Strong working experience in the education domain.
  • Define mid to low level product requirements for new systems as well as enhancements to existing systems and ensure the design fits the needs of the customer
  • Interface directly with the customer to document business functions and workflows.

Skill / Experience Requirements:      

  • 5-10 years of experience
  • Analyzing and documenting complex business rules
  • Experience in education domain
  • Strong working experience in the education domain.
  • Define mid to low level product requirements for new systems as well as enhancements to existing systems and ensure the design fits the needs of the customer
  • Interface directly with the customer to document business functions and workflows.
  • Write functional specifications by gathering customer business requirements and analyzing system capabilities.
  • Strong communication, interpersonal, presentation and demonstration skills.

What is On Offer:

  • Permanent
  • Excellent growth prospects
  • 90K AUD/annum ( All Inclusive)

How to apply:

  • If you on our website, apply using the link below
  • If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/companydescription.php?tid=142

Appetency Recruitment Services @ 03 8560 3750

 

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  • Sydney-CBD
  • Having strong industry experience 
  • Having good project management and team management skill
  • Strong communication skill

Skill / Experience Requirements:      

  • Having strong industry experience 
  • 8-12 years of experience
  • Knowledge of education domain
  • Having good project management and team management skill

What is On Offer:

  • Permanent/Contract role
  • Excellent growth prospects
  • 100K AUD/annum ( All Inclusive)

How to apply:

  • If you on our website, apply using the link below
  • If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/companydescription.php?tid=141

Appetency Recruitment Services @ 03 8560 3750

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  • Sydney-CBD

 Senior Puppet developer (DevOps)– IMMEDIATE START

Location: Sydney

Job description

Our client is renounced CMMI Level 5 IT consulting company with client all across the globe. Our client is looking for Senior Puppet developer (DevOps) candidates.

 

Job Responsibilities:

  • Ability to design the system independently and guide the team technically.
  • Experience with AGILE development. SCRUMs are used daily for team communications.
  • Good English communication skills especially writing functional, implementation and design documents

Experience Requirements

  • MUST have right to work in AUS
  • Experience working in Puppet configuration management tool experience,
  • Windows and/or Linux system administration experience
  • Education: Technical degree qualification
  • Good written and verbal communication

What is On Offer:

  • IMMEDIATE START

How to Apply:

IF you are on OUR WEBSITE APPLY USING “APPLY NOW” below

ELSE - YOU MUST APPLY ON << https://www.appetencyrecruitment.com.au/companydescription.php?tid=140 >> TO BE CONSIDERED FOR THE ROLE

ARS – Appetency Recruitment Services @ 03 8560 3750

 

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  • Melbourne-CBD

** Exceeding sales targets

**New Business Development into Managed Services especially around mobility

** Account Management and solution selling around IT infrastructure and Telstra services

 

Our Client:

Our client is a Telstra Enterprise partner and we are looking for exceptions candidate, a relationship builder who can capture new clients, build strong client relationships and contribute to the growth of the Managed IT Services business of the organisation. 

The role initially shall be new business development role and moving to a mix of BDM and AM as the clientele grows.

 

Common Requirement:

  • Excellent relationship building capability.
  • Strong work ethic and time management skills
  • Hands - on experience in technical IT infrastructure solution selling.

 

Job tasks and responsibilities

  • Build new client base for the IT managed services practice
  • Accountable for revenue growth and exceeding target expectations
  • Designing and building solutions around IT infrastructure, Cloud infrastructure (Telstra cloud, Azure), Servers, Mobile device management (MDM), mobility and telecommunication set up of the clients
  • Create proposals, pricing, quotes for customer requirements and build sales pipelines
  • Excellent knowledge of ITIL based Service Management workflow applications like Incident, Problem and requirements management.
  • Build strong customer relationships and accountable for customer NPS
  • Responsible to set and manage client expectations

 

Experience: You MUST have:

  • Proven track record of several years work experience in Selling of IT infrastructure solutions
  • Exceeding sales expectation and must have proven track record of 100% accountability
  • Experience Solution Selling around – VMWare, Infrastructure, Cloud and specially Mobile devise management (MDM) systems and Smart Devices (Apple, Android devices like tablet and smart phone, Windows iOS etc
  • Strong understanding of servers & configuration & maintenance: Windows Server 2008 / 2003, Exchange, O365, Active Directory, AirWatch, Web server platforms (IIS, Apache), Linux Forms (Ubuntu, Fedora, Red Hat, Open Suse), other mail systems, web certifications such as SSL and IIS
  • Previous experience of Telstra business products and process shall be beneficial
  • Candidates with VMWare, Microsoft, ITIL and Telstra certifications shall be given preference
  • Proven experience of creating quotes around IT services – Cloud, Telstra Cloud, Azure, Server utilization, etc

 

On Offer:

  • Full-time role + Competitive Remuneration
  • Great culture
  • Leadership and growth potential

 

How to apply:

  • If you on our website, apply using the link below
  • If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/companydescription.php?tid=139

 


Other titles for this role in other organisation might be: Account Executive, Account Manager, Relationship Manager, Client Success Manager, Business Development Executive, Business Development Manager, IT Infrastructure Specialist, IT Sales Director, Sales Director, Business Development Director, Sales Manager

 
Appetency Recruitment Services @ 0385603750

 

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  • Melbourne-CBD

Role: Application Support Consultant

Location: Melbourne

Permanent role

The Support Consultant is a product technical specialist and assists the customer in overcoming technical challenges in their day-to-day operation of Objective software. The prime focus is remote technical support to ensure that the Objective solution is working as designed in our customer environment. 
 
The Role:
 
You will support the organization by providing hands-on technical support, assistance and training across the business. 

We are looking for candidates who has experience in supporting application servers,Internet Information Services (IIS, formerly Internet Information Server) along with .NET, Microsoft Web Services (Azure)
Responsibilities:

  • Incident Support Services. Provide remote product technical support to customers. Obtain a solid understanding of the customer issue, diagnose, and provide an appropriate solution according to service levels. Follow escalation processes as appropriate. Take into consideration the customer business impacts and Objective's contracted responsibilities when providing recommendations and solutions.
  • Technical Knowledge. Maintain up-to-date and relevant technical knowledge of Objective solutions and the environments in which they run. Ensure testing systems and lab equipment are appropriately setup and administered for effective problem duplication
  • Customer Relationship.  Assume technical support ownership of the designated customer set, and foster a relationship with the key customer technical contacts to broker a positive and effective partnership between the two organisations. Collaborate with the respective Objective Client Executive to ensure consistent communication and management of critical impacts.
  • Customer on-site visits. Perform scheduled Global Support customer onsite visits in accordance with the account plan. Prepare documentation and reporting to support the visit, and ensure that the customer is receiving value from the Objective support offerings
  • Maintain up to date customer information in helpdesk system for all assigned customers.
  • Respond to customer support calls within the SLAs with the highest level of customer service
  • Use product knowledge to troubleshoot customer incidents
  • Provide level 1 and level 2 support to the customer

Skills and Experience Required:

  • 3+ years’ experience in general IT and desktop support and application support.
  • MS Office (Access, Excel, Advanced MS Word, Outlook)
  • Operating System: Exposure to general use and administration of Microsoft operating systems (Windows Server 2003/2008, Windows XP/Vista/7). Exposure to Unix (Solaris) is also beneficial.
  • Database: Knowledge and experience with Relational Database Management Systems such as Oracle or SQL Server. Knowledge of SQL.
  • Reporting using Clickview, Business Objects and Microsoft reporting services
  • Excellent communication skills 

 

 

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  • Brunswick-Brunswick
  • Full-time Permanent position
  • Very good exposure + learning + growth potential

 

Our client is a multi-award winning and very well renowned company. The company is among the fastest growing companies and expanding the team to fulfil its growth and we need people who have wide technical skills and can help deliver our high level of customer service. 

Core clientele have from 20 to 150 PCs but as demand continues to grow, so too support scope.  The primary purpose is to remove the impediments caused by IT to business growth.

 

How to apply:

  • If you on our website, apply using the link below
  • If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/companydescription.php?tid=132

 

Key Responsibility & Must haves:

You will pivotal in the implementations and ensuring 100% client satisfaction. You will be the one who will be the face of the organisation, thus you need

  • Great communication skills and phone manner
  • Empathy and ability to listen to customer and understand the business criticality of your job for our client
  • Accountability – ability to take accountability & deliver customer satisfying results
  • People from customer service background with

 

 

Primary Role Responsibilities:

  •  “Can do” attitude  - The ability to work independently, yet part of a virtual team
  • Excellent customer advocacy, organizational & communication skills, both written and verbal skills
  • Excellent problem identification and problem solving skills
  • Responding to and resolving phone and email tickets in a professional, timely manner with an emphasis on high quality customer service (target of 70% first contact resolution).
  • Completing training as agreed with the Service Delivery Manager (minimum expectation of 1 certification per quarter)
  • Performing regular daily tasks including Backup system monitoring duty
  • Undertaking Problem Management to investigate the root causes of incidents for the Proactive prevention of problems
  • Working with filed technicians (Service Engineers) on both support and scheduled maintenance tasks
  • Documenting duties as per documentation systems, updating customer details including configuration, contacts and support tickets
  • Escalating service requests that require additional resources to Service Delivery Manager in a timely manner (eg. Priority 1 tickets)
  • Documenting and discussing recommendations with clients and escalating these to the Professional Services department

 

Requirements:

  • Around  1-4 years’ experience in an IT services position
  • Tertiary education, ideally a university bachelors’ degree (in any field) NOT Masters
  • Completed ITIL certification or at least 1 MCP Certification
  • Technical problem-solving skills & experience (Network, Server and Desktop)
  • Have worked with helpdesk systems or in customer service with exposure to technical troubleshooting
  • The right to work in Australia.

On Offer:

  • Full-time role + Competitive Remuneration
  • Great culture
  • Leadership and growth potential

 

 

 

 

Other titles for this role in other organisation might be: Junior Service Desk Analyst, L1 Service Desk, L1 Support Analyst, L1 Engineer, IT Helpdesk, IT Technician, IT Support

 

Appetency Recruitment Services @ 03 8560 3750

 

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  • Gold Coast,Queensland-Gold Coast,Queensland

Permanent Role - Gold Coast lifestyle and cost of living @ Sydney salary.

Our client is a SaaS software start-up with an ERP product for transport management and warehouse management.With clients all over Australia and New Zealand,the team is gearing for an international expansion.

Experience requirements:

Extensive experience in front end development (React,Node,Javascript)

Ability to take ownership for designing UI/UX.

Interested in working on a non React project and converting that to React.

Experience in REST APIs.

Some redux experience would be ideal.

Good communication and ability to manage effective delivery of product.

What will you do?

Lead front end development for a large system in transport and warehouse management .

Work with CTO and a team of developers to improvise the user experience.

Execute projects in agile environment(scrum,sprint).

What is on offer:

Permanent role + competitive remuneration.

Gold Coast lifestyle and cost of living @ Sydney salary.

Wide range of  training material about software and the logistics sector

How to appy:

If you are on our website apply using the link below.

If you are NOT on our website,please apply on the link:

https://www.appetencyrecruitment.com.au/companydescription.php?tid=136

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  • Gold Coast,Queensland-Gold Coast,Queensland

Permanent Role - Gold Coast lifestyle and cost of living @ Sydney salary.

Our client is a SaaS software start-up with an ERP product for transport management and warehouse management.With clients all over Australia and New Zealand,the team is gearing for an international expansion.

Experience requirements:

Extensive experience in iOS and proficient in both swift and Objective-C.

Ability to take ownership of the product.

Ability to think strategically at "product value proposition" level.

Good communication and ability to manage team for effective delivery of product.

What will you do?

Maintain,improve and expand the existing iOS app.

Work with Mobile Lead for designing,architecting and implementing exciting new features.

Execute projects in agile environment(scrum,sprint).

What is on offer:

Permanent role + competitive remuneration.

Gold Coast lifestyle and cost of living @ Sydney salary.

Wide range of  training material about software and the logistics sector

How to appy:

If you are on our website apply using the link below.

If you are NOT on our website,please apply on the link:

https://www.appetencyrecruitment.com.au/companydescription.php?tid=133

 

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  • East Melbourne-CBD
  • Permanent Developer Role & Mandatory JAVA, Postgres experience
  • Mandatory Experience as developer in payments or AI/machine learning
  • Agile development environment experience

Our client is an ASX listed company and a leading name in the payments industry.

How to apply:

  • If you on Appetency Recruitment Services (ARS) website, apply using the Apply button
  • If you are NOT on ARS website, please apply on the link: https://www.appetencyrecruitment.com.au/companydescription.php?tid=131

What will you do?

  • Extensive experience of working in Agile environment
  • Build, test and implement code
  • Conduct unit testing and ensure accurate implementation of requirements
  • Work Linus/Unix based DevOps environment
  • Maintain and manipulate database – Postgres and MongoDB

 

Skill / Experience Requirements:

  • At least 6 + years experience in JAVA – full stack and back-end development (hiring at all experience range)
  • Good experience in payments or core financial products
  • Experience in design, development, and support for a complex payment software
  • Java developers with payment/banking experience, or, with serious real time data processing or, AI/ANN/Machine Learning Skills
  •  Database administrator capabilities – Postgres (mandatory), MongoDB (preferred)
  • Experience in system admin in Linux/Unix and cloud environment
  • Good understanding of SDLC cycle

 

What is on offer:

  • Permanent Role
  • Good remuneration + Other Benefits
  • Renowned brand In the payment solutions industry

 

Other titles for this role in other organisation might be: JAVA developer, Postgres Developer, Full Stack Developer, Database Developer, JAVA developer with database and system admin capability

Appetency Recruitment Services @ 03 8560 3750

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  • North Sydney-CBD

 

Our client is looking for a hands-on Java Tech Lead to be part of a large enterprise platform development team for one of the key customers in the Financial Services industry. The candidate will be responsible for developing complex features using Java/JEE technologies and platform integration with third party services.

 

The ideal candidate will have exceptional problem-solving skills and deep programming experience in Java, Spring, Hibernate/Angular/Drools technologies.S(he) will be a fast learnerand ready to adapt as per the situation demands


 

Key Responsibilities

  • Works with Product Owner/Business Analysts to understand functional requirements and other cross-functional teams to design, develop, test, and release features
  • Owns development of a few features in every Sprint
  • Liaise with offshore team and customer for resolving technical dependencies, issues, risks

Basic Qualification

  • 8+ plus years in designing and developing complex software products
  • Hands on in Java /Spring/Hibernate/Angular/Drools
  • Experience in design, implementation, and maintenance of service oriented applications, web sites, and Internet-based applications primarily written in Java
  • Uses skills as a seasoned, experienced professional to work on all phases of development within broadly assigned technical discipline
  • Meets individual commitments, works with the team to achieve team commitments, responds to requests in a timely manner, willing to help
  • Experience in software estimation
  • Passion for engineering and solving very complex engineering problems
  • Innovation mindset and continuous learning abilities is a must have
  • Knowledge of strong engineering processes
  • Experience working with a globally distributed team
  • Business acumen to determine feasibility of customer requests and balance business decisions with technical solution
  • Strong verbal and written communication skills to both technical and non-technical audiences

Preferred Qualification

  • Strong knowledge on current JavaScript based web technologies and experience in developing large scale web applications
  • Experience in Drools
  • Experience with agile methodologies
  • Knowledge in AU residential mortgage or Financial Services

 

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  • Sydney-CBD
  • Creative, enthusiastic sales professional.
  • Excellent interpersonal and account management skills
  • Deep understanding of the Australian digital media landscape

Skill / Experience Requirements:      

  • Extensive experience working in digital with a particular focus on display, content and/or social solutions, with a minimum of two years in a sales role.
  • Excellent communication and presentation skills.
  • Natural ability to work collaboratively and lead teams of people.
  • Excellent attention to detail. Superb client and personal management skills.
  • Sound ability to create, develop and present proposals and reports.
  • Proficiency with MS Office and, ideally, InDesign and Photoshop

Responsibilities

  • Managing direct and agency clients across Australia and New Zealand.
  • Driving sales, digital innovations and revenue opportunities through the business in order to meet revenue targets.
  • Providing sales and client management support to the Business Director.
  • Managing a Business Executive, ensuring effective campaign delivery and reporting. Working with the Partnerships Editor to deliver branded content and activations for our partners.

What is On Offer:

  • Permanent/Contract role
  • Excellent growth prospects

How to apply:

  • If you on our website, apply using the link below
  • If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/companydescription.php?tid=129

Appetency Recruitment Services @ 03 8560 3750

 

 

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  • Sydney-CBD
  • Strong experience in C/C++, Window Service & network protocols (such as ethernet, serial communication)
  • Permanent role 

 

Our client is renounced CMMI Level 5 IT consulting company with client all across the globe. We are looking for a candidate for:

Duration: Permanent

Location: Sydney

Level of Experience : 4-8 years

 

Primary Skill Set :

C, C++, Linux, TCP/IP, SOAP

Secondary Skill Set :

Experience on G2S and LBAX

 

Required Skills:

Primary responsibilities will include implementing new software and embedded systems for networked

progressive platforms as well as analyzing, designing, and developing solutions for various software and embedded systems related problems. You will be communicating with teams on a regular basis.

Able to creating, interpreting, and implementing specific business needs requirements and specifications.

Experience in programming for Linux platforms

•        Good knowledge of C / C++ programming languages.

•        Experience with developing software using TCP/IP and SOAP protocols.

•        Experience with programming serial communications on Linux.

•        Knowledge of G2S and LABX protocols an advantage.

•        Experience with AGILE development. SCRUMs are used daily for team communications.

•        Good English communication skills especially writing functional, implementation and design documents

What is on offer:

  • Permanent Role
  • Good remuneration + Other Benefits

How to apply:

  • If you on our website, apply below
  • If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/companydescription.php?tid=122

 

Other titles for this role in other organisation might be: C Developer, C++ Developer, C/C++ Developer, C/C++ Embedded Developer, C/C++ Embedded Software Developer, C/C++ Software Developer, Full Stack Developer, Senior Software Engineer, Network protocols software engineer, Network Drivers Software Engineer, Gaming Engineer, ATM Software Developer

Appetency Recruitment Services @ 03 8560 3750

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  • Sydney-CBD
  • Permanent Salesforce Developer Role
  • Mandatory Experience in Force.com platform & Compass exposure
  • Agile development environment experience

Our client is a leading NYSE listed IT Consulting organisation providing IT consulting and solution for large enterprise ASX / NYSE listed and mid market organisations. With a multi-million $ turnover and great work culture, it is an ideal place to propel your career.

Candidates with our client get opportunity to work in complex and challenging work profiles assisting some of the largest and well know companies in Australia.

 

What will you do?

 

  • BAU operational activities for Assurance applications including Compass
  • Perform and coordinate Continuous Improvement development activities including coding / configuration and guiding team members.
  • Liaise with Product Owner, Business Analysts and other business stakeholders
  • Liaise with IT Infrastructure and Service Desk as required
  • Solution Design for CI enhancements
  • Perform ScrumMaster role for Compass development team
  • Act as SME for custom force.com application (Compass)
  • Assist with resolution of escalated support calls as needed
  • Manage support and development team including performance reviews, development plans, leave approvals, etc.
  • Liaise with SDLC manager to assist with implementing and managing SDLC processes for the Assurance development team
  • Set performance objectives for team and ensure alignment with reporting line objectives and company strategy
  • Effectively utilise Jira and other development tools for Assurance development team
  • Coordinate change approvals and release deployment
  • Comply to all relevant company policies, processes, and procedures

 

Skill / Experience Requirements:

  • Experience with managing a support/development team
  • Experience running Scrum development process
  • Experience in design, development and support for a complex force.com application.
  • Experience in design and development on the Force.com platform.
  • Thorough understanding on the Salesforce development (Declarative, Apex Coding, Visual Force) with solid knowledge of best practices for Coding Standards, Deployment, Apex, VF, Lightning, Integration, Security etc.
  • .Net development exposure desirable

What is on offer:

  • Permanent Role
  • Good remuneration + Other Benefits

How to apply:

  • If you on our website, apply below
  • If you are NOT on our website, please apply on the link:
  • https://www.appetencyrecruitment.com.au/companydescription.php?tid=126

Other titles for this role in other organisation might be: Salesforce Developer, Salesforce Development lead, Force.com Developer, Salesforce Platform Developer

Appetency Recruitment Services @ 03 8560 3750

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  • Gold Coast-Gold Coast
  • Extensive Experience in PHP – at Product Owner level @ ERP product
  • Permanent Role – Gold Coast Lifestyle & Cost of living @ Sydney Salary
  • Excellent people, documentation, communication and client skills

Our Client is a SaaS software start-up with an ERP product for Transport Management and Warehouse Management. With clients all over Australia and New Zealand, the team is gearing for an international expansion.

As a Lead PHP Developer, you will be expected to take over the responsibilities from CTO of the organisation. With SaaS Web and mobile application taken care of, CTO is having renewed focus on developing new features for the international market. Lead PHP Developer is expected to lead a team of 3-5 developer as the product owner for PHP side of things.

Skill / Experience Requirements:

  • Ability to take extreme ownership of the product & take responsibility as his/her own product
  • MUST have 8+ years experience in PHP Development 
  • Ability to maintain the latest in PHP world, security and ability to think strategically at “product value proposition” level
  • Lead & manage team and ability to delegate work
  • Smart individual with Very good communication and ability to manage client relationship effectively and ability to manage team for effective delivery

 

What will you do?

  • Executed projects throughout Software Development Life Cycles (SDLC) in Agile environment (scrum, sprint environment)
  • Assign and manage the work allocation within the team and be responsible for timely delivery
  • Work with mobile lead, CTO, and team of developers to produce great new features, re-factor old code, enhance APIs and implement further automated testing.
  • Ensure quality & comprehensive testing of the product & releases
  • Work with web app dev team to further the development of our public API and its use within our mobile apps
  • Excellent time and sprint management capability to ensure timely delivery
  • Work with business & client to resolve any client issues & take 100% ownership of the product irrespective of time & day to ensure 100% client satisfaction

 

What is on offer:

  • Permanent lead role + Competitive Remuneration
  • Gold Coast Lifestyle + Cost of living @ Sydney Salary
  • Complete product ownership / Leadership Opportunity
  • Role in product based company & ERP product development

 

How to apply:

  • If you on our website, apply using the link below
  • If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/companydescription.php?tid=121

 

Other titles for this role in other organisation might be: Lead PHP Developer, Senior PHP Developer, PHP Developer, Full Stack Developer, Front End Developer, Back End Developer, Core PHP Developer, Lamp Developer

Appetency Recruitment Services @ 03 8560 3750

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  • Melbourne - Western Suburbs-CBD
  • Experienced New Business Development – Digital Sales  
  • Permanent Role – Great salary + commissions
  • Excellent people, communication, sales and client skills

 

Our Client is Digital Company with an impressive client list and some really impressive past projects.

Skill / Experience Requirements:

  • New Business Development – someone who can have a monthly sales revenue 0f $30K to $50K to $100K per month (DO NOT APPLY IF YOU ARE NOT HITTING THESE FIGURES)
  • A peoples person – likeable personality –
  • Ability to build repo with client & very sales and client focussed
  • Good knowledge of Website development, App Development, SEO, SMO, PPC and various technologies in Website/App development
  • Ability to solution sell – website, App development, SEO, SMO, PPC, custom software development

 

What will you do?

  • Target SME and corporate clients for Digital projects
  • Build your leads, nurture to prospects and convert to client
  • Clock $30K to $100K revenue per month – consistently
  • Build repo with team & client

What is on offer:

  • Permanent role + Competitive Remuneration based on Target hit
  • Salary not a concern for someone with proven track record in Digital Sales

How to apply:

  • If you on our website, apply using the link below
  • If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/companydescription.php?tid=125

 

Other titles for this role in other organisation might be: Sales Executive, Sales Manager, Digital Sales Manager, Digital Sales Executive, Business Development Manager, Client Success Manager, Account Manager, Account Executive

Appetency Recruitment Services @ 03 8560 3750

 

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  • Melbourne-CBD

Duration: Contract - 3-4 Months Rolling

Location: Melbourne

Level of Experience – 7+ years

Primary Skill Set :

  • Very Strong experience / Proficient in BizTalk, Azure, .Net and other integration tools
  • Good understanding of Azure Infrastructure services and their limitations
  • Experience in configuring & monitoring different attributes and handling scale up and scale down scenarios for the application in Azure
  • Application monitoring through operations insight, application insight
  • Provide best practices around provisioning production and non-production environments on Azure to optimize the usage
  • Have good understanding in implementation of advanced security, authentication and single sign on across cloud and on premise
  • Strong understanding of the advantages and limitations of Azure Active Directory
  • Strong experience in Azure platform Services, understanding of their capabilities and limitations and being able to architect and deliver solutions leveraging various platform services
  • Have experience in implementing enterprise application using platform services like azure websites, Azure SQL, Azure Service Bus, notification hubs, event hubs, stream analytics, Document Db, application insights etc.,
  • Strong expertise in building cloud native enterprise scale applications and moving applications from on-premises to cloud environments
  • Strong understanding of the cloud architecture patterns and solution design principles
  • Proficient in MS CRM 2013/2015 and 365

 

Roles and Responsibilities :

  • Design and implement various strategies for all Service Oriented Architecture.
  • Ensure improvement of all architectural processes within time frame and provide training to all development teams to maintain project deliverables and reduce costs.
  • Maintain an efficient technical environment for all client services and document all architectural plans and provide support to all business and assemble all system components.
  • Assist in finalization of all systems and provide support to various stakeholders.
  • Analyze all requirements and maintain all architecture business systems and documents.
  • Design various integration programs and prepare required documents for same and execute various integration platforms.
  • Maintain oversight for all third party processes.
  • Assist customer in all integration processes and design various architecture programs for all application layer.

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  • Sydney-CBD
  • Experienced Full stack Developer.
  • 7+ years of experience
  • Permanent Role – Immediate Interview

Skill / Experience Requirements:      

  • 7+ years of  experience as Full stack Java Developer  
  • Experience with node.js, typescript, nginx, docker, AWS, Postgres, mongo and react (+navite).
  • Solid Experience in node.js or typescript
  • Not essential to have experience across the entire stack however relevant equivalents will be highly regarded.
  • It’s important that you’re a well-rounded individual who knows technology intimately and is genuinely motivated.
  • You will also have to work on number of different libraries and frameworks to do the job in the right place

What is On Offer:

  • Permanent role
  • Excellent growth prospects

How to apply:

  • If you on our website, apply using the link below
  • If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/companydescription.php?tid=118

Appetency Recruitment Services @ 03 8560 3750

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  • Melbourne-CBD
  • Strong and extensive experience in Advertising sales in Print and Publishing.
  • Niche publication experience
  • Minimum 5+ years of experience
  • Permanent Role – Immediate Interview

Skill / Experience Requirements: 

  • Advertising sales experience 
  • Strong work ethic.
  • Confidence and positive attitude.
  • Proven ability to achieve targets.
  • Ability to close sales.
  • Self motivated and driven.
  • Excellent verbal & written skills.
  • Motivation to generate & develop own leads and client base.
  • Strong Negotiation Skills. 

What is On Offer:

  • Excellent growth prospects
  •  Fantastic work/life balance.
  • Permanent Role
  • Competitive remuneration structure.
  • Immediate start

How to apply:

  • If you on our website, apply using the link below
  • If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/companydescription.php?tid=117

Appetency Recruitment Services @ 03 8560 3750

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  • Melbourne-CBD
  • At least 5+ years IBM MDM development experience  
  • 6 months rolling contract with challenging work & great rates
  • Must have PIM expsoure

Our client is a leading NYSE listed IT Consulting organisation providing IT consulting and solution for large enterprise ASX / NYSE listed and mid market organisations. With a multi-million $ turnover and great work culture, it is an ideal place to propel your career.

Candidates with our client get opportunity to work in complex and challenging work profiles assisting some of the largest and well know companies in Australia.

 

What will you do?

  • Capability uplift for IBM’s Master Data Management tool (MDMCE v11.5) in its Knowledge division, specifically
  • Providing ongoing MDMCE Production Operation and Support, including software life-cycle management
  • Identify root cause, troubleshoot, and resolve issues relating to MDMCE (“PIM”) quickly and effectively, including defect resolution & assist with supporting the product AWS environment
  • Collaborate with IBM Escalate to and act as the technical conduit between our client
  • Work with other application support team members and plan, coordinate and automated release-management process for code changes
  • Maintaining configuration properties or log files and configuration and change control for underlying data models
  • Creating new workflows and modifying existing ones as required
  • Defining scripts to include in data loading, configuration automation or environment building as required
  • Ensuring alerts are appropriately created and managed by support teams
  • Work in collaboration with infrastructure teams including DBAs to manage the database and system, logs, and system performance
  • Work in collaboration with other technical and product teams who support interfaces between MDMCE and other systems

 

Skill / Experience Requirements:

  • Experience working with IBM’s (PIM) Product Information Management Collaboration suit (MDMCEv11.5)
  • Preferrably 3-5 years experience configuring and supporting IBM WebSphere Application Server Network Deploy (WASNDv8.5)
  • Knowledge of Atlasian development and team tools is essential
  • Experience in Agile methodology and AWS deployment environment
  • Excellent planning and collaboration skills and communication skills as will be required to contribute in recommendations, process improvement, release management and deployment, proposals, extensive client communication etc
  • Excellent organizational and time management skills
  • Demonstrating flexibility and adaptability to a changing process and work environment
  • Ability to contribute to the overall release management and development process improvement – through automation techniques and tools.

What is on offer:

  • 6 months rolling contract
  • Great Rates
  • Work with leading consulting organisation

How to apply:

  • If you on our website, apply below
  • If you are NOT on our website, please apply on the link:

Other titles for this role in other organisation might be: MDM Developer, IBM MDM Implementation Consultant, MDM PIM Consultant

Appetency Recruitment Services @ 03 8560 3750

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  • Sydney-CBD
  • Experience in Python (Django) + exposure in front end technologies such as ReactJS
  • Full time opportunity with immense level of ownership in start-up environment
  • Great pay with role requiring to explore technology & guide company to  future

Our client is a start up organisation with product used by hundreds of thousands of users across the globe. The environment is agile and engaging and challenging and led by a small but talent group of people.

Candidates with work with the leadership team providing technical leadership to the organisations including move to ReactJS and enhanced UX and guiding the technology to be used by company. You will guide junior and identify the technologies the company should use.

 

What will you do?

You will lead the engineering team and lead by providing:

  • Technical assistance to data science team, integrating world-class artificial intelligence solutions
  • Rigour to tech operations, including documentation of our tech processes, fostering standards and best practices.
  • You will be natural leader

 

Duties will include:

  • Develop and support back-end web server applications using modern frameworks.
  • Maintain existing web applications utilizing AWS, HTML5/CSS/JavaScript and Python Django
  • Contribute to all aspects of the application stack when needed, from the data store to the UX.
  • Design, maintain and optimize back-end data stores such as AWS
  • Provide interfaces, services, and support for front-end application development.
  • Contribute to the design and maintenance of recipes for automation
  • Adhere to the SDLC phases by working with customers for requirements, design, implement, test, and deploy
  • Act as client liaison for resolving bugs faced by clients

 

Skill / Experience Requirements:

  • Minimum 5+ years software engineering experience - Python (preferably also working with Django)
  • Minimum 5+ years experience working in Linux and cloud environments
  • Knowledge of front-end web technologies such as HTML5/CSS/JavaScript & ReactJS
  • Knowledge of Demonstrated experience working with Git
  • Bachelor's degree or higher in a related discipline

 

What is on offer:

  • Vibrate and energetic environment
  • Small and flat team structure
  • Pay competitive to larger organisation for the Senior Front End developer role and according to industry standard
  • Great culture & benefits including team lunches, outings, table tennis etc

How to apply:

  • If you on our website, apply below
  • If you are NOT on our website, please apply on the link:

 

Other titles for this role in other organisation might be: Front End Developer, Python Developer, Python/Django Developer, Full Stack Developer, Technical Lead, Team Lead, Senior Full Stack Developer, Senior Python Developer

Appetency Recruitment Services @ 03 8560 3750

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  • Sydney, Surrey hills-CBD
  • Experience in front end development using JAVAscripting, React
  • Full time opportunity with immense level of ownership in start-up environment
  • Great pay with role requiring to explore technology & guide company to  future

Our client is a start up organisation with proven product in education space. The product is used by hundreds of thousands of users across the globe. The environment is agile and engaging and challenging and led by a small but talent group of people.

Candidates with work with the leadership team leading the organisations move to React and enhanced UX. You will guide junior and identify the technologies the company should use thus this a role with maximum impact and exposure of CTO/CIO levels.

 

What will you do?

  • Lead the products move to ReactJS
  • Identify the new technologies to be used to lead the product in future in terms of technology and user experience
  • Mentor junior and guide then in writing a clear, standard and enterprise level clear code
  • Lead the mobile application development

 

Skill / Experience Requirements:

  • Strong knowledge of front end development including HTML/CSS/JAVAscripting and MUST have at-least close to 2 years experience in ReactJS
  • Experience in Agile development and Responsive design applications
  •  Experience in Android & iOS development will be highly advantageous
  • Exposure in Python/Django and ReactNative

 

What is on offer:

  • Vibrate and energetic environment
  • Small and flat team structure
  • Pay competitive to larger organisation for the Senior Front End developer role and according to industry standard
  • Great culture & benefits including team lunches, outings, table tennis etc

How to apply:

  • If you on our website, apply below
  • If you are NOT on our website, please apply on the link:

 

Other titles for this role in other organisation might be: Front End Developer, React Developer, Python Developer, Django Developer, Mobile Application Developer, Technical Lead, Front End Development Team Leader, Front End Lead

Appetency Recruitment Services @ 03 8560 3750

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  • Melbourne & Sydney-CBD
  • At least 5+ years Oracle CRM On Demand Implementation experience
  • 2 positions Melbourne & 2 positions Sydney
  • 6 months rolling contract with challenging work & great rates
  • Excellent communication and organization skills.

Our client is a leading NYSE listed IT Consulting organisation providing IT consulting and solution for large enterprise ASX / NYSE listed organisations.

Candidates with our client get opportunity to work in complex and challenging work profiles assisting some of the largest and well know companies in Australia.

 

What will you do?

• You shall be providing technical leadership in Oracle CRM On Demand further customisation and integration with other systems

Skill / Experience Requirements:

  • Should have a very good understanding of CRM OD Integration, as the projects in pipeline are based on Integration.
  • Good Knowledge of Data Import and export tools.
  • Good Knowledge of CRMOD Configuration (Field Validations, Workflows etc.)
  • Good Knowledge of CRMOD Reporting.
  • Good Knowledge of Roles, Access Profiles.

.

What is on offer:

  • 6 months rolling contract
  • Great Rates
  • Work with leading consulting organisation

How to apply:

  • If you on our website, apply below
  • If you are NOT on our website, please apply on the link:

 

Other titles for this role in other organisation might be: Oracle CRM OD Developer, Oracle CRM On Demand Implementation Consultant, Oracle On Demand Consultant

Appetency Recruitment Services @ 03 8560 3750

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  • Sydney-CBD
  • Experience in designing MDM environment  
  • 6 months rolling contract with challenging work & great rates
  • Must have at-least 2 implementation exposure in Infosphere

Our client is a leading NYSE listed IT Consulting organisation providing IT consulting and solution for large enterprise ASX / NYSE listed and mid market organisations. With a multi-million $ turnover and great work culture, it is an ideal place to propel your career.

Candidates with our client get opportunity to work in complex and challenging work profiles assisting some of the largest and well know companies in Australia.

 

What will you do?

  • Chair designed/architecture and implementation of enterprise MDM solution

 

Skill / Experience Requirements:

  • Must have designed/architected and implemented minimum 2 end-to-end Infosphere MDM engagements including Data Director (IDD)
  • Must have hands-on experience with Infosphere MDM Hub configurations - Data modeling & Data Mappings (Landing , staging and Base Objects) , Data validation , Match and Merge rules , writing and customizing user exits , customizing/configuring data director (IDD)applications
  • Must have full scale MDM implementation experience for enterprise clients

 

What is on offer:

  • 6 months rolling contract
  • Great Rates
  • Work with leading consulting organisation

How to apply:

  • If you on our website, apply below
  • If you are NOT on our website, please apply on the link:

 

Other titles for this role in other organisation might be: MDM Architect, Master Data Management Expert, Senior MDM Consultant

Appetency Recruitment Services @ 03 8560 3750

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  • Melbourne-CBD

•  Min 2-4 years commercial Ruby on Rails software development experience

•  Product development / enhancement with an ASX listed company

•  Permanent position

 

 

Requirements

 We’re looking for:

•      Min 2-4 years Professional software development 

•      Tertiary qualifications in Computer Science, Software Engineering or similar (desirable, but not mandatory)

•      Solid experience in RSpec, Ruby on Rails and PostgreSQL

•      Experience in Redux and React will be huge bonus (optional)

•      Experience using Git and GitHub (or similar)

•      Previous experience in HTML, CSS and JavaScript

•      Experience working on AWS tools and deploying applications on cloud environment such as AWS tools and technologies

What is On Offer:

  • Permanent position – immediate start 
  • Competitive Salary – call to discuss

Location: Melboune 

ARS – Appetency Recruitment Services @ 03 8560 3750

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  • Melbourne-CBD
  • Exceptional knowledge of NET, C#, ASP.NET MVC, etc
  • Excellent communication and organization skills.
  • 8-12 Years of total experience

Our client is renounced CMMI Level 5 IT consulting company with client all across the globe. Our client is looking for exceptional .Net Architect who have experience in designing software systems with various Microsoft technologies and ensure compliance to all architecture requirements.

What will you do?

  • Design software systems with various Microsoft technologies and ensure compliance to all architecture requirements.
  • Work with other team members, Architects and Development Leads to create technical solutions and specifications where appropriate to define how requirements will be satisfied utilizing industry best practice tools and approaches.
  • Develop solutions for various components inline to the designed architecture.
  • Participate in architectural meetings and analyze all technical requirements.
  • Review infrastructure for any issues and recommend solutions.
  • Monitor any existing applications architecture and suggest the improvements.
  • Able to provide appropriate documents that help team members to follow the architecture guidelines.
  • Good knowledge on Test Driven Development, Unit/Integration Testing & Continuous Integration.
  • Contribute to the ongoing support of product releases in production.
  • Define, maintain and adhere to planning, development and testing processes and policies in line with agile development. Should have experience working on Agile methodologies.
  • Drive the practice of leading edge techniques such as Lean, Agile, Automated testing, DevOps and cloud based hosting.
  • Strong analytical and logical skills to provide instantaneous and workable solutions to business problem.

Skill / Experience Requirements:

  • NET, C#, ASP.NET MVC,
  • Restful Services, Web API,
  • Windows Forms (good to have WPF),
  • SQL Server, Unit Testing framework,
  •  Microsoft Azure or AWS,
  • Knowledge on prominent design patters.
  • Also, should have worked on any of front end technologies – AngularJS / Knockout JS, etc.

What is on offer:

  • Permanent/Long term contract
  • Excellent growth prospects
  • Competitive remuneration

How to apply:

  • If you on our website, apply using the link below
  • If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/companydescription.php?tid=109

Appetency Recruitment Services @ 03 8560 3750

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  • Melbourne-CBD
  • Certified Scrum Master
  • Exceptional knowledge of Agile approaches: Scrum, Kanban, etc
  • Excellent communication and organization skills.
  • 7-12 Years of total experience

Our client is renounced CMMI Level 5 IT consulting company with client all across the globe. Our client is looking for exceptional Scrum Master for a software development team that will diligently apply Scrum principles, practices, and theory

What will you do?

  • Guiding the team and organization on how to use Agile/Scrum practices
  • Guiding the team on how to get the most of our self-organization
  • Guiding the team on self-organizing to fill in any gaps
  • Assessing the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization
  • Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment.
  • Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving.
  • Facilitating getting the work done without coercion, assigning, or dictating the work.
  • Facilitating discussion, decision making, and conflict resolution
  • Assisting with internal and external communication, improving transparency, and radiating information
  • Supporting and educating the Product Owner, especially with respect to grooming and maintaining the product backlog.
  • Providing all support to the team using a servant leadership style whenever possible, and leading by example

Skill / Experience Requirements:

  • First level Scrum Master certification (CSM, PSM I)
  • Experience playing the Scrum Master role for at least two years for a software development team that was diligently applying Scrum principles, practices, and theory.
  • Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
  • Knowledge of numerous well documented patterns and techniques (example: numerous Burndown techniques, numerous Retrospective formats, handling bugs, etc)
  • Knowledge of Agile approaches: Scrum, Kanban, etc
  • Knowledge and/or experience with widely successful Agile techniques: User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Automated Testing, etc.
  • Excellent communication and mentoring skills

What is on offer:

  • Permanent/Long term contract
  • Excellent growth prospects
  • Competitive remuneration

How to apply:

  • If you on our website, apply using the link below
  • If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/companydescription.php?tid=108

Appetency Recruitment Services @ 03 8560 3750

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  • Sydney-CBD
  • Exposure ERP implementation experience
  • Permanent Role – Immediate Interview
  • Excellent process mapping and communication skills

Our Client is a ASX listed and multi-award winning ERP consulting and implementation experts. It is a fast growing organisation with an amazing team work and ownership and getting things done culture.

You will participate in problem definition and implementation of ERP/NetSuit Solution in leading mid-large tier company.

What will you do?

  • NetSuite or ERP Implementation
  • Exceptional stakeholder management experience – including at-least 3-5 end-to-end NetSuite hands-on implement experience
  • Experience in implementing/configuring NetSuite or any other ERP services – incorporating  client processes and requirements
  • Expertise in configuration of Cloud-Based solutions
  • Involved in trouble shooting client support activities, including liaising directly with the clients.
  • Draft technical requirement, Ability to translate functional requirements and business rules into technology solutions and scope the work based on client's requirements – by translating functional requirements into conceptual and detailed implementation documents

Skill / Experience Requirements:

  • Must have At-least 1 full cycle NetSuite or ERP implementation experience or exposure in ERP implementations
  • Sound knowledge of ERP and principles
  • Exceptional communication and customer engagement skills
  • Educational Qualifications: Engineering Bachelors or master’s degree level or equivalent
  • Any ERP implementation certifications shall be preferred
  • MUST BE proactive and ability to take ownership of tasks

What is on offer:

  • Permanent consulting role
  • Competitive remuneration
  • Exceptional growth and high exposure environment

How to apply:

  • If you on our website, apply using the link below
  • If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/companydescription.php?tid=103

 

Other titles for this role in other organisation might be: ERP Consultant, Associate Consultant, Associate Implementation Consultant, Associate NetSuite Consultant, Associate SAP Consultant, Associate Dynamic Consultant, Associate JD Edward Consultant, Sage Consultant

Appetency Recruitment Services @ 03 8560 3750

 

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  • Sydney-CBD
  • Strong AEM/CQ5, JAVA, J2EE skills
  • Strong Web application development experience
  • Permanent position
  • Leading IT company and projects exposure

Job description

Our client is renounced CMMI Level 5 IT consulting company with client all across the globe. Our client is looking for exceptional JAVA and CQ5/AEM skill candidates to help implement enterprise level Web applications for the clients.

We need candidates with the following requirements:

Technical Requirements:

Primary Skill Set :

Core Java, J2EE, Java Content Repository (API) suite, CQ5/AEM, Sling and Apache Felix OSGi,

REST, Hibernate, SOAP modules, Struts, Spring, Jscript, HTML 5, Weblogic, Websphere

Secondary Skill Set :

AngularJS, BackboneJS, SQL server/ PostgreSQL

  • Extensive Experience of working in Agile environment and test driven development
  • Strong experience on Java/J2EE technology stack and Adobe CQ5/AEM with building blocks including templates, components, dialogs widgets and bundles.
  • Strong experience in Web development frameworks and web services such as REST, SOAP, Spring, Structs etc  and exposure to modern JS frameworks like BackboneJS, Angular etc.
  • Experience with related JAVA technologies HTML, CSS, Java Script, JQuery
  • Hands-on experience with Java Content Repository (API) suite, Apache Felix OSGi and Sling
  • Experience with Spring security, Spring MVC and Spring data

Job Responsibilities:

  • Design & development of highly scalable web applications in a test driven environment
  • Build DevOps culture Focus - automation of build & deployment processes
  • Work in Agile team and with Product owner to understand and document the requirements
  • Work in Agile environment along with testers and supporting full functional and integration testing including writing testable codes and test cases to ensure defect free delivery
  • Work on full stack JAVA technologies including front end such as HTML, JAVAscript and back-end such as OSGI, Spring, JAVA, SOAP etc
  • Work as a member of self-managed and self-organizing Agile teams

Experience Requirements

  • MUST have right to work in AUS
  • 4-6 years’ experience working in JAVA stack and Web application in an Agile environment
  • Education: Technical degree qualification
  • Good written and verbal communication
  • Exceptional documentation capability
  • MUST have Agile and TDD exposure
  • 2 +  years of CQ5/AEM Development
  • 5 + years' experience in Java Development

 What is On Offer:

  • 6-12 months rolling contract – Salary - as per market standards.
  • IMMEDIATE START

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  • North Ryde-North Ryde
  • New Business development
  • B2B Sales
  • Permanent Role – Immediate Interview

What will you do?

  • You will be responsible to help the business grow by reaching out to new potential companies and delegates.  
  • You will have access to a large database of executives from Australia and New Zealand, however you also welcome to bring existing networks and conduct your own lead sourcing.
  • You will be an account manager for the clients you bring in and ensure you maintain a positive relationship with them.
  • Your role may also include some inbound enquiries and sales in the form of: inbound calls and emails.
  • The client is looking for someone who will work hard and once results are proven in the short - mid term there will be room for quick growth and salary increase.

Skill / Experience Requirements:      

  • Have the ability/ confidence to communicate effectively to senior executives and EA's/ receptionists
  • 1 - 4 years B2B sales/ phone sales experience (ideally with some Business Development or new client sales experience)
  • Excellent communication skills
  • Meet KPI targets, including bringing in new business
  •  Have experience using Microsoft Office for some admin tasks and ideally some knowledge of a CRM (not essential) - eg. Salesforce
  • Have call centre/ telesales experience
  • Drive, ambition and great organisational skills
  • Be able to assist at organised events - eg. onsite customer service 

What is On Offer:

  • Permanent role
  • Excellent growth prospects
  • Competitive remuneration

How to apply:

  • If you on our website, apply using the link below
  • If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/companydescription.php?tid=107

Appetency Recruitment Services @ 03 8560 3750

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  • Melbourne-CBD
  • Telstra Business sales experience – At-least 2 years PABX sales experience mandatory
  • Permanent Role – Immediate joining
  • Excellent written and communication skills

Telstra Business Dealer – on lines of Telstra Business Center are seeking for an experienced person to join an experienced sales team.

 

What will you do?

  • Solution Selling to Telstra / Non Telstra customers
  • Assess their bills and give them a solution to clients problems and optimise billing
  • Face-2 –face sales and account management

Skill / Experience Requirements:

  • MANDATORY experience in selling Telstra business products such TBS, Phone Systems / PABX, BizEssentials, Voice Plans
  • Good understanding of phone systems and Telstra products and provisioning
  • MUST have experience in selling DOT, BizEssentials. Business Mobility, NBN products
  • Must have At-least 2 years TELSTRA B2B sales experience
  • Telstra experience in analysing Telstra business billing & understanding on Telstra provision so that you can instruct provision team for any special requirements
  • Good problem solving skills
  • Strong customer engagement skills with at-least 4+  years of experience
  • Proven ability to work through customer inquiries and resolve problems professionally
  • Must speak English clearly – Must have good written and verbal communication skills
  • Must be able to work in a small team environment and be up for the challenge of working for a diverse organisation

What is on offer:

  • Base Salary + Un-capped commissions
  • Great earning potential - 40% commissions on top target
  • Permanent position
  • Excellent client engagement role

How to apply:

  • If you on our website, apply below
  • If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/companydescription.php?tid=21

 

Other titles for this role in other organisation might be: Telstra B2B Sales Consultant, Telstra Account Executive, Telecom Sales Consultant, Solutions Sales Consultant, Business Expert, Business Sales Consultant, Telstra Business Center Sales Consultant, Telstra Business Center Account Executive

Appetency Recruitment Services @ 03 8560 3750

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  • Fitzroy North-Fitzroy North

 At-least 4-5 years Project management experience
 Permanent Role – great team
 Excellent written and communication skills


Our Client is a well know Digital Company in Melbourne. They specialise in making robust digital
solutions / Web Design solutions for the clients.
What will you do?
You be managing the delivery of projects for multiple clients ensuring 100% client satisfaction and
ensuring on time, in budget delivery of the projects.
 Manage multiple project deliveries
 Ensure timely, within budget and on quality delivery to the clients
 Demonstrate the ability to be customer focused, solutions orientated and the ability to follow up on outstanding
things
 Ability to provide exceptional customer service over the phone (70%) or on premise (30%)
 Work with client in capturing new requirements and working with team to ensure the requirements are
implemented correctly
 Work on Web development technologies such CMS, Wordpress, Joomla, Business Catalyst, SQL
 Technical savvy so to understand web technologies and project delivery but does not have to technical guru
 Good understanding of Web projects delivery methodology
Skill / Experience Requirements:
 Must have At-least 4 years’ experience in managing digital projects
 Strong customer engagement skills with at-least 4+ years of experience
 Proven ability to manage and deliver multiple projects at the same time
 Must speak English clearly – Must have good written and verbal communication skills
 Must be able to work in a small team environment and manage team
 Experience of working on digital projects and technologies
 Experience of projects in Adobe Business Catalyst and/or Adobe Business Catalyst certifications will be preferred
 Experience working on project management tools such MS Project + certification preferred
What is on offer:
 Permanent leadership position
 Excellent client engagement role
 Competitive remuneration
How to apply:
 If you on our website, apply below.

https://www.appetencyrecruitment.com.au/companydescription.php?tid=105

 If you are NOT on our website, please apply on the link:
Candidate Profile
www.appetencyrecruitment.com.au Page 2
Other titles for this role in other organisation might be: Project Manager, Project Lead, Digital
Delivery Manager, Digital Lead, Client Engagement Manager, Digital Transformation Manager, Web
Design Lead

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  • Melbourne-CBD
  • Extensive experience in .NET/Microsoft stack/AWS technologies
  • Exceptional technical skills
  • Excellent communication and organization skills.
  • Must be among the top 3% people in technical ability

Our client is a leader in enterprise grade cloud solution provider for education sector. It is small but high performance team with a great sense of team work and ownership.

We are looking for someone with exceptional technical ability who does not only have the ability to code but ability to understand the bigger picture, client’s root cause problems and design / modify the cloud product to suit the client requirements and then implement those requirements


What will you do?

  • Will work as Product Owner / Product Module Owner / Senior .NET Developer with technical and functional abilities similar to a Technical Architect
  • Ability to understand client’s functional and cross-functional teams requirements to architect, design, develop, test, and release features.
  • Providing solution architecture for the business problem, platform integration with third party services, designing and developing complex features using .NET / Microsoft Suit / AWS technologies.
  • Hands-on Technical Architect / Lead Developer for leading a large enterprise platform development.
  • Expert in solution architecture, database architecture and design and programming - will have exceptional problem solving skills and deep programming experience in Microsoft stack & Webservices
  • Creates solution architecture, makes technology choices, decide on technical feasibility, performs user story sizing estimation and implement the solution technically
  • Identifies and tracks service dependencies and work with other product / module owners to ensure functional integrity with other modules and 3rd party integrations such as office and messaging APIs
  • Create, drive and complete POCs (Proof of Concepts) to test new ideas and apply emerging technologies
  • Owns development of a few features of the product

Skill / Experience Requirements:

  • 10-14+ years of programming experience in .NET / Microsoft stack / Cloud / AWS technologies
  • Hands on, solid engineering background and programming experience, very strong in design and database knowledge
  • Experience in architecture, design, implement, and maintain service oriented applications, web sites, and Internet-based applications
  • Fluent and current on architecture trends with an eye on market/technical conditions and future direction
  • Experience in software estimation
  • Passion for engineering and solving very complex engineering problems
  • Innovation mindset and continuous learning abilities is a must have
  • Business acumen to determine feasibility of customer requests and balance business decisions with technical solution
  • Customer oriented - meets individual commitments, works with the team to achieve team commitments, responds to requests in a timely manner, willing to help
  • Strong verbal and written communication skills to both technical and non-technical audiences
  • Experience with agile methodologies

 

  • Education: MUST have Masters qualifications
  • Certification: .NET, Microsoft stack, AWS certifications will be given preference
  • Exposure of working on enterprise grade Financial modules or Reporting modules shall be given preference
  • Knowledge in AUS education sector and previous experience of working on enterprise grade cloud solutions shall be given preference

What is on offer:

  • Permanent role with exceptional renumeration
  • Excellent exposure prospects

How to apply:

  • If you on our website, apply using the link below
  • If you are NOT on our website, please apply on the link:

Appetency Recruitment Services @ 03 8560 3750

 

 

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  • Sydney - Chatswood-CBD
  • Exceptional NetSuite solution design knowledge
  • Permanent Role – Pre-sales customer facing role
  • Excellent solution design and communication skills

Our Client is a ASX listed and multi-award winning ERP consulting and implementation experts. It is a fast growing organisation with an amazing team work and ownership and getting things done culture.

You will be the owner of the designing ERP Solutions for clients. You will work with sale team as the subject matter expert (pre-sales expert) in problem definition and solution design of ERP/NetSuit Solution in leading mid-large tier company.

What will you do?

  • NetSuite Champaign capable of designing client solutions
  • Exceptional stakeholder management experience – including at-least 3-5 end-to-end NetSuite hands-on implement experience
  • Ability to work with clients to document to document requirement and design solution architecture based on client's requirements – by translating functional requirements into conceptual and detailed design documents
  • Experience in designing/implementing NetSuite services – incorporating  client processes and requirements
  • Design, develop and deploy high – quality solutions and data architecture as per client requirements
  • Expertise in configuration of Cloud-Based solutions (including 3rd AppExchange applications).
  • Lead: Guide sales team and help them is closing the opportunities by designing robust solutions and by gaining client confidence
  • Lead: Help implementation team understand the solution design aspects and address any queries   

Skill / Experience Requirements:

  • Strong customer engagement skills with at-least 4+  years of experience in Business Consulting, ERP Implementation
  • Sound knowledge of NetSuite and principles
  • Exceptional communication and customer engagement skills
  • Educational Qualifications: Engineering Bachelors or master’s degree level or equivalent
  • Ability to design solutions for large 100K + budget implementation
  • Must have At-least 3-5 full cycle NetSuite implementation experience and pre-sales / solution design experience
  • NetSuite certifications shall be preferred

What is on offer:

  • Permanent lead consultant / solution architect role
  • Excellent client facing engagement role
  • Competitive remuneration
  • Leadership and growth and high exposure environment

How to apply:

  • If you on our website, apply using the link below
  • If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/companydescription.php?tid=101

 

Other titles for this role in other organisation might be: Senior ERP Consultant, Senior Consultant, Senior Implementation Consultant, Senior NetSuite Consultant, Management Consultant, ERP Solutions Expert, Pre-Sales Consultant, NetSuite Certified Consultant

Appetency Recruitment Services @ 03 8560 3750

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  • Melbourne-CBD
  • At-least 3-5 full cycle ERP implementation experience 
  • Permanent Role – Immediate Interview
  • Excellent process mapping and communication skills

Our Client is a ASX listed and multi-award winning ERP consulting and implementation experts. It is a fast growing organisation with an amazing team work and ownership and getting things done culture.

You will be the owner of the implementations. You will manage & participate in problem definition, solution refinement and leading implementation of ERP/NetSuit Solution in leading mid-large tier company.

What will you do?

  • Champaign NetSuite Implementation
  • Exceptional stakeholder management experience – including at-least 3-5 end-to-end NetSuite hands-on implement experience
  • Experience in implementing/configuring NetSuite services – incorporating  client processes and requirements
  • Refine Design, develop and deploy high – quality solutions and data architecture as per client requirements
  • Lead and train junior consultant throughout the client implementations
  • Expertise in configuration of Cloud-Based solutions (including 3rd AppExchange applications).
  • Involved in trouble shooting client support activities, including liaising directly with the clients.
  • Draft technical requirement, Ability to translate functional requirements and business rules into technology solutions and scope the work based on client's requirements – by translating functional requirements into conceptual and detailed implementation documents
  • Project manage the entire implementation

Skill / Experience Requirements:

  • Must have At-least 3-5 full cycle NetSuite implementation experience
  • Strong customer engagement skills with at-least 4+  years of experience in Business Consulting, ERP Implementation
  • Sound knowledge of NetSuite and principles
  • Exceptional communication and customer engagement skills
  • Educational Qualifications: Engineering Bachelors or master’s degree level or equivalent
  • Ability to manage large 100K + budget implementation
  • NetSuite certifications shall be preferred

What is on offer:

  • Permanent lead consultant role
  • Excellent client facing engagement role
  • Competitive remuneration
  • Leadership and growth and high exposure environment

How to apply:

  • If you on our website, apply using the link below
  • If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/companydescription.php?tid=102

 

Other titles for this role in other organisation might be: ERP Consultant, Senior Consultant, Implementation Consultant, NetSuite Consultant, Management Consultant,

Appetency Recruitment Services @ 03 8560 3750

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