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• Outstanding customer service skills
• Experience with Intune and End point Management.
• Level 2 Engineer

Our client provides reliable, affordable and dependable Information Technology products and services by designing, implementing and supporting Business-IT infrastructure and solutions to satisfy the needs of organisations.

About the role

We are looking for Modern Technology Specialist (Level 2) role who is exceptionally good with customer service skills and have very good experience with Microsoft 365.

Role and Responsibilities:

Service Desk Accountabilities:

Triage 

• In the absence of sufficient numbers of Level 1 technicians, assist with the initial response to inbound client requests and incidents that are received by any method. e.g. telephone, email, client tools.

Workshop Service

• When scheduled by the Professional Services Manager, perform workshop functions such as:

o new system run ups

o diagnostic troubleshooting

o hardware upgrades

o software repairs & reloads.

• Always adhere to company WHS policies and safe work practices.

• Ensure the workshop and working desk space is kept clean and tidy.

Onsite Service

• When scheduled by the Professional Services Manager, attend client sites to perform basic services or deliveries.
• Approved uniform must be worn, and conduct must be always professional and pleasant.

Ticket Resolution

• Attend to service tickets when directly scheduled by the Professional Services Manager.
• Utilise knowledge bases and internal documentation to minimise ticket escalation.
• It is the goal of a Level 2 Technician to close tickets within one hour. Should an issue require more time, discuss with the Professional Services Manager who will decide whether to escalate the ticket or allow further time for resolution.
• Where appropriate, create or enhance documentation to assist fellow technicians with future remediation.
• Where appropriate, discuss findings with Level 1 technicians to minimize future escalations.

Root Cause Identification

• Client issues are to be addressed with long term resolutions and a commitment to quality remediation.
• Work is to be performed efficiently to minimise disruption and inconvenience for the client.
• Issues closed must be done so with root cause knowledge obtained and entered to the issue ticket and other internal documentation.  

On Call Support

• If added to the On Call roster, provide emergency telephone support to clients between as per the On Call requirements.

Contact Management

• Ensure names, roles, and contact details of clients and their company are kept up to date.

Time Management

• All time is to be entered against a ticket in real time using AutoTask.
• No new tickets are to be commenced, or breaks taken, until time entries and notes are made for the completed ticket.
• Should time entries fall more than one ticket behind, alert the Professional Services Manager immediately.

Documentation

• Ensure documentation is updated whenever anything is learned regarding the client or their infrastructure/software environment.
• Enhance electronic client tools for lodging requests and incidents to increase the quality of information received at first contact.
• Create written procedures to be followed by Level 1 Technicians.
• Assist with updating where documentation is no longer accurate or is unclear.

Training & Certification

• To develop technical knowledge, complete approved training courses as per the training plan agreed with the Operations Manager.

Project and other

• Provide internal and client support for the Microsoft 365 stack.
• Coordinate, plan and execute Microsoft 365 migration projects.
• Follow up with clients to ensure implemented projects are functional and the client is satisfied.
• Perform other tasks as may be directed from time to time.
• Always Adhere to the policies contained within the Employee Handbook.

Experience and Skills Requirements:

• Have practical working experience with Microsoft 365 and hold current MS-900, MS-100 and MS-101 certifications.  
• Experience Mobility & Security and with Defender365 will be highly regarded
• Have had experience working for > 3 years in the IT Industry in Australia.
• Be an Australian citizen and speak and write in fluent English.
• Be a team-player and be willing to share knowledge with the rest of the team.
• Be customer focused and able to multitask and deal with customers of varying IT capability.
• Have outstanding customer service skills.

On Offer:

• Competitive Remuneration
• Permanent position
• Excellent office & culture -where people enjoy their job, and always learn a lot

How to apply

• If you are on our website then please apply using the “Apply Now” button below
• If you are NOT on our website then please apply via the link: https://www.appetencyrecruitment.com.au/dee9f1f4/information-technology-jobs/modern-technology-specialist-level-2-engineer-thomastown.php

Other titles for this role in other organisation might be:  Level 2, Service Desk, System Support, Help desk Support, Level 2 Technician, Level 2 Engineer

Appetency Recruitment Services @ 03 8560 3750

#HRmanagedservices #ITmanagedservicesrecruitmentspecialists #bestrecruitmentasaservice #ITMSPjobs #ITInfrastructureJobs#InformationTechnologyJobsMelbourne

• Internal IT Sys Admin role with a NFP organisation
• Exposure across BAU and projects including on-premise and cloud infrastructure
• Culture that promotes training, learning and growth

About our client

Our client is NFP based in inner suburbs Melbourne. In line with the culture of the company, we are looking for someone who likes to learn and improve.

About the role

You will be reporting to the IT Manager and working across end user support, infrastructure maintenance and projects. You will get exposure across server infrastructure, security and network. We are looking for someone will well rounded exposure.

Common Requirement:

• A self starter individual who can operate with minimum supervision
• Strong work ethic and communication & documentation skills
• Strong  sense of ownership – ability to take accountability
• Strong client engagement, communication and documentation skills

Job tasks and responsibilities

You shall be operating as part of a small team thus we are looking for individuals with good skills, a self starter and a strong sense of ownership

• Oversee and maintain the Microsoft server and supporting environments, including tasks related to installation, upgrades and improvement.  
• Provide Microsoft account administration including setup, configuration, assignment of users and their corresponding services  
• Perform Microsoft desktop and client administrative tasks including the setup, configuration 4and maintenance of personal equipment across Microsoft environment  
• Administer and maintain the network environment to an optimum and secure level, make configuration changes as needed  
• Maintain storage environments, on premise or cloud, as well as the backup infrastructure used to protect against events and disasters
• Provide personal IT support to address individuals’ issues and work with the IT team to troubleshoot and resolve problems.  
• Administrate key platforms within the company ecosystem and call on available resources to cover gaps.  
• Ensure company infrastructure, both physical and digital is protected and remains accessible for users.  
• Implement company security configuration across all areas and ensure continued monitoring and learning to reduce threat and exposure  
• Be directly involved across most aspects of project delivery including research, design, development, testing and support  
• Work with internal and external resources to ensure administrative tasks are completed to the required quality level
• Seek continued improvement of all responsibilities by reviewing, identifying and prioritising areas of improvement.  
• Continue to upskill through formal training programs in line with the established development plan

 Experience & Qualification:

• Strong experience with end-user support preferably face-2-face support
• Decent experience with building and maintaining server and network infrastructure
• Experience building and supporting Microsoft environment
• Experience with cloud technologies such as Office365, SharePoint, Azure, etc
• Any experience maintaining Databases shall be highly regarded
• At-least 2+ years' experience supporting, maintain and deploying infrastructure
• Ability to work as part of a small team, work independently and to take direction.
• Good all rounded experience across Systems, Cloud, Storage, Virtualisation, Backup, Network
• Excellent client service skills, communication skills and documentation skills
• Exposure to firewalls such as Aruba and backup technologies such as Veeam shall be highly regarded
• Tertiary or TAFE qualification – we will not be considering candidates with Master’s degree for this role
• Skills of website and administrative management systems will be good
• Industry certification will be good but we are looking for someone who loves technology and wants to learn
• Any previous experience in NFP environment shall be highly regarded

On Offer:

• Competitive Remuneration
• Permanent position
• Excellent work environment with excellent work-life balance
• Inner east/south-east Office with good access to public transport
• Culture supporting training and development

How to apply

ATTENTION! Please make sure you apply ONLY through our website. DO NOT apply for Appetency Recruitment Services jobs anywhere else on the web.

• If you are on our website then please apply using the “Apply Now” button below
• If you are NOT on our website then please apply via the link: https://www.appetencyrecruitment.com.au/a615cfd9/information-technology-jobs/it-system-administrator-hawthorn.php

• Good to extensive ability to deliver public cloud and modern workspace technologies
• Strong Technical capability and ability to deliver projects single-handily
• Ability to build relationships & execute success projects
• Delivering IT infrastructure and Cloud services for Small, Medium and SMB customer base

About Our Client

Our client is a unique Managed Service Provide with high client satisfaction score. We are looking for individuals who can improve the client satisfaction score even more.

About the Role

The Senior Projects & Cloud Engineer will be highest escalation point implementation engineers in the team. You will work within a team demonstrating their proven technical, project delivery and superior customer service skills. 

You will work within a team demonstrating their proven technical, project delivery and superior customer service skills.  It is important that the Project Engineer remains productive and completes jobs within their allocated budget, to a high level of quality which is expected by the clients.

Common Requirement:

• Strong technical ability especially public cloud infrastructure
• Strong work ethic and time management skills
• Strong  sense of accountability – ability to take accountability & deliver technical solution in line with the solution design
• Strong client engagement, communication and documentation skills

Job tasks and responsibilities

• Delivering zero downtime deployments, and immutable infrastructure principles
  • Cloud projects and solutions delivery experience and knowledge:
  • Hands on implementation experience of cloud projects (MS Azure and the suite of O365 services not limited to Email migrations, SharePoint online, OneDrive, Teams, PowerBi, Dynamics 365, Modern Workplace.)
  • Hands-on, in-depth, working knowledge of Azure, AWS and Office 365.
  • Solid understanding of AWS/Azure best practices such as those articulated within the AWS/Azure Framework, and in particular cloud security practices.
  • Tenancy creation, management of MS Azure subscriptions and resources
• Delivering/Deploy/Configure/Install other on-premise and/or cloud infrastructure projects/solutions autonomously and/or within a team such as:
  • Virtualisation technologies such as Hyper-V & VMware including clusters and storage arrays.
  • Microsoft's core SME business applications, operating systems (including Office 365), printing and server/network environments
  • Virtual machines (VMs), configure and manage virtual networks, and manage identities
  • Windows (All current flavours), Active Directory, GP, Terminal Server, Citrix, and SAN's
  • Networking infrastructure such as Firewalls, Switches, Routers, WAP's, LAN, WAN, Load Balancing, WLAN, SD-WAN, QoS, VPN, Voice, & Web Application Scanning
  • Security – Firewall such as CISCO Meraki, SonicWall, etc
  • Backup – configuring Veeam, Datto, cloud backup solutions
• Ensure that all internal and external stakeholders are kept up to date with the status of deliverables and disruptions at all times before, during and after a job until relevant signoff has been achieved.
• Maintain a consistent high standard of professional interaction both over the phone, on email or face to face with clients and Ensure that billable jobs are completed within budget
• Provide leadership and mentoring to junior members of the team by looking for opportunities to encourage and build others

 Experience:

• Extensive experience in working with Public Cloud services
• Coding experience is key to success within this role, and PowerShell skills will be looked upon favourably
• At-least 8+ years' projects experience in a MSP environment deploying infrastructure solutions especially cloud and modern workspace technologies
• Good all rounded experience across Systems, Cloud, Storage, Virtualisation, Backup, Network
• Experience in multi-server, multi-site, multi-domain environments  
• Excellent client service skills, communication skills and documentation skills
• Intermediate to Advanced knowledge of SonicWALL, Cisco and/or Meraki firewalls
• Intune deployment experience is an advantage
• Project Management skills/experience shall be looked upon favourably

Qualification:

• Tertiary qualification and relevant industry certifications Azure, M365, MCITP, MCSE, VCP, CCNA, Datto, VMWare
• Strong Experience (and preferably certifications) in VMware, Microsoft Server Suite of products.  
• Must have a full Driver's License and their own car to attend client sites 
• Knowledge of ConnectWise (PSA) preferably
• Continually grow and further personal development and education
• Able to work in a calm and professional manner
• Ability to follow process and work in a systematic manner
• Strong self-management and organisational skills

On Offer:

• Competitive Remuneration
• Permanent position
• Excellent client engagement role
• Excellent office & culture -where people enjoy their job, and always learn a lot
• Fast growing IT Consulting company
• Exposure to latest technologies
• 100% projects based role

How to apply

ATTENTION! Please make sure you apply ONLY through our website. DO NOT apply for Appetency Recruitment Services jobs anywhere else on the web.

• If you are on our website then please apply using the “Apply Now” button below
• If you are NOT on our website then please apply via the link: https://www.appetencyrecruitment.com.au/b514bf79/information-technology-jobs/senior-project-and-cloud-engineer-notting-hill.php

• Full Stack Developer
• BAU and Operational support
• Application Architecture

Our client is leading independent optometrists and provides a complete optical solution for consumers.

About the role

We are looking for Full Stack developer role who has exposure of front end development and business analysis

Role and Responsibilities:

• Implement and manage development of the front end UI.
• Assist with the development of the back end systems. 
• Reintegration of datapipes to python modules, involvement in the back end systems.
• Infrastructure maintenance, assist with the maintenance of the AWS Servers and products
• Scrum master (Agile project management). Creating and managing tasks.
• Requirement gathering and UI design and mockups.
• Develop and maintain reporting and monitoring for key processes.
• BAU and Operational support
• Application Architecture
• Database Management and Maintenance

 Experience and Skills Requirements:

• Application development (Java, pgSQL, Bash, Python, Angular, Node, Datapipes, Typescript)
• Front end web development
• Agile project management
• Business Analyst skills
• AWS Knowledge.
• The right to work in Australia.

On Offer:

• Competitive Remuneration
• Permanent position
• Excellent office & culture -where people enjoy their job, and always learn a lot

How to apply

• If you are on our website then please apply using the “Apply Now” button below
• If you are NOT on our website then please apply via the link: https://www.appetencyrecruitment.com.au/ff48a82e/information-technology-jobs/full-stack-developer-surry-hills.php

Other titles for this role in other organisation might be:  Full Stack Developer, Senior Application Developer,

Appetency Recruitment Services @ 03 8560 3750

• Provide Operational Support
• Exposure to application architecture and infrastructure maintenance in addition to coding.
• Mid-senior back end developer

Our client is leading independent optometrists and provides a complete optical solution for consumers.

About the role

We are looking for mid-senior back end developer role who is not just a developer but a person with exposure to application architecture and infrastructure maintenance in addition to coding

Role and Responsibilities:

• Implement  and manage the back end development.
• Database system management and development
  • Database modelling, performance tuning.

• Implement and maintain the API library
• Develop and maintain -
  • Processing of PMS data
  • Processing of Finance data
  • Finance Logic
  • Integrations
  • Airflow orchestration

• Operational support
• Infrastructure Maintenance, assist with the maintenance of the AWS Servers and products
• Application Architect

 Experience and Skills Requirements:

• Application development (Java, pgSQL, Bash, Python, Scala, Datapipes)
• Application analysis and design
• Database modelling and tuning
• Operational support
• Application architecture
• The right to work in Australia.

On Offer:

• Competitive Remuneration
• Permanent position
• Excellent office & culture -where people enjoy their job, and always learn a lot

How to apply

• If you are on our website then please apply using the “Apply Now” button below
• If you are NOT on our website then please apply via the link: https://www.appetencyrecruitment.com.au/9108a0ce/information-technology-jobs/back-end-developer-surry-hills.php

Other titles for this role in other organisation might be:  Back End Developer, Senior Back end Developer, Application Developer,

Appetency Recruitment Services @ 03 8560 3750

• Excellent learning opportunity
• Role with wide exposure
• Extreme ownership environment

About Appetency Recruitment Services

Appetency Recruitment Services is a specialised recruitment & consulting firm that is known for exceptional client satisfaction and for delivering exceptional results for our clients. We are highly customer focused. We are looking for performers / leaders who care about the clients and focus on providing exceptional results and customer experience.

If above sounds like you then this is “the opportunity” in a great team.

About the Role - Responsibilities & Requirements
 

The official title of the role will be “Client Success” encompassing your accountability to ensure successful (not just placement) for our clients. You will be clients advocate working in Appetency Recruitment Services and Appetency Recruitment Services advocate for the client.

Primary Characteristics:
 

• We are Looking for a leader – exceptional relationship building and client management experience
• Capable of taking “extreme ownership” on delivering results 
• Capability to own his/her job closures and to understand impact/importance of his/her work on our clients & team
• Proactive, Accountable and Want to achieve more responsibilities

Role and Responsibilities:

We are a small team at this moment thus the role shall provide a wide exposure and you will be required to accept and overcome diverse challenges in this role.

• Take accountability of your activities and result – ability to reverse engineer your targets to an annual plan in  a Highly KPI driven environment
• Strong time management skills and the ability to multi-task/handle multiple roles
• Good interviewing skills to “really assess” both cultural and technical skills of the candidates

The role’s responsibilities can be split across the following areas:

Recruitment

• Source candidates, Qualify candidate, Conduct candidate profiling and manage team performance to manage team's timely team profiling
• Motivated by excellence & desire to achieve – taking pride by helping someone get a job
• Ability to exceed Weekly / Monthly KPIs
• Prepare PD, conduct reference checks, coordinate / take ownership of the entire recruitment lifecycle for the candidates

HR Coordination

• Operate from client location as internal HR
• Carry out the required HR processes for the clients as per our offering
• Prepare HR and employee documentation
• Acting as an ambassador for the client’s business
• Conducting candidate interviews and acting as the “Final decision taking authority” before presenting candidate to the client
• Capturing and documenting client requirements & software product requirements
• Assist with identifying gaps and collaborating with the technical/software development team to ensure clients process are automated as required

Client Success

• Building exceptional long term relationships with the clients
• Understanding and documenting client environment, culture, etc
• Ability to understand bigger picture and identifying/recommending the right salary package and fit (with consultation with other members in the team)
• Site visits to facilitate relationship building and well-being checks on placements
• New Business Development – capture new clients

Continuous improvement

• Help uplift customer experience
• Help uplift company capability
   

Experience & Skills Requirement:
 

• EXCEPTIONAL English & communication skills both oral and written
• Drive to learn and perform
• PROVEN relationship building and client engagement experience
• Relevant HR qualification and interest in the field
• Ideally should have 1-2 years internal HR experience or with a IT / Digital recruitment agency
• Previous technical experience or good understanding of IT / Technical recruitment and sourcing
• Ability to interview candidates in various technical role to assess right fit for the client
• RPO experience shall be highly regarded
• Technical certifications shall be highly regarded
• Ideal candidate: Person with technical background / experience and with experience in HR / recruitment and hardworking individual who is looking to take the next step in his/her career

What is on offer?
 

• Great working environment and culture – you must have values similar to our
• Permanent Position – good pay + super + comms
• Long term career and growth opportunities
• Exposure to wide variety of roles and client engagement
• Hybrid work environment ideally you will be working from office only 1 day per week
• High performance driven culture
• Autonomy in role – we are looking for high-performers & support autonomy
• Open to regional candidates that are happy to travel to office / client sites / client meetings
  
   

How to apply:

ATTENTION! Please make sure you apply ONLY through our website. DO NOT apply for Appetency Recruitment Services jobs anywhere else on the web.

• If you on our website, apply using the link below
• If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/1285e803/hr-jobs/junior-recruitment-consultant-and-hr-coordinator-melbourne.php

Other titles for this role in other organisation might be: Client Success Executive, Client Success Consultant, HR Manager, Recruitment Executive, Business Development Manager, Client Engagement Consultant, HR administrator, Recruitment Coordinator, HR Advisor, Recruitment Advisor, Recruitment Consultant, Recruitment Executive, Client Services Manager, Account Manager, Consultant, RPO specialist

Appetency Recruitment Service @ 03 8560 3750

Joy of Success | IT & Digital Recruitment Specialists | Melbourne | Sydney

Why ARS is the best IT & Recruitment agency for candidate | Why ARS is the best IT & Digital Recruitment company for Employer

• Leading IT Consulting & Telco Company with huge client base
• Fantastic work environment and extensive exposure
• Expanding organisation – great career opportunity

Our client is a renounced and leading IT & Telco Company. They are among the largest fully Accredited Telstra Premium Dealers in Australia. Due to level of success and national expansion, they are in the process of growing their Professional Services ICT division, to up sell to existing clients and to acquire new business.

About the Role

Reporting to the company’s leadership team, to be successful in this role you will need to have

• Exceptional Customer communication skills (this is very important.)
• Extensive experiencew involved in projects from scoping, pre-sales to end-to-end delivery
• Wide technical experience and strong projects delivery experience
• Previous experience leading and managing a division and P&L of the division

Role & Responsibilities

• Providing technical and people leadership to the projects department
• Leading and taking accountability of the Professional Services division
• Acting as the technical head for a capable department of senior technicians
• Ensuring project are executed in scope, on time, in budget
• Ensuring customer satisfaction and clean handover to managed services team
• Once proven your capability, taking accountability of complete P&L ownership including growth and operational excellence

Skill / Experience Requirements:

• Several years of previous experience leading a team of senior infrastructure, network, pre-sales engineers
• Extensive proven experience in requirement identifying, scoping, solution design, deploying solutions and delivering winning end-to-end project deployment
• You will have excellent communication skills and present professionally to the clients (can be repeated more than once, its that important)
• Proven significant technical experience across infrastructure technologies stack, including
  • Infrastructure – Cloud & On -prem
    • Server
    • Cloud
    • Identity
  • Network
    • Routing & Switching
    • SD-WAN
    • Connectivity
  • Security
  • Communication

How to apply:

ATTENTION! Please make sure you apply ONLY through our website. DO NOT apply for Appetency Recruitment Services jobs anywhere else on the web.

• If you are on our website then please apply using the “Apply Now” button below
• If you are NOT on our website then please visit our website to apply or apply via the link:  https://www.appetencyrecruitment.com.au/28356602/management-consulting-jobs/professional-services-manager-box-hill.php

• IT infrastructure & Cloud services solution
• Senior project implementation and pre-sales role in SE suburbs
• Professional environment with training and development opportunity

Our client is a Telstra Enterprise Partner and a specialist in converged communications, Professional IT Services, Managed IT services, Cloud solutions and Enterprise mobility.

About the role

Reporting directly to the Director, you will be leading the Pre-sales function and providing guidance/mentoring others in the team.

 You will work closely with Enterprise client and make them aware of our client’s services and create and deploy IT solutions as per the end client’s requirements.

Responsibilities

• Understand and articulate our client’s market position, vision and strategy
• Understand and articulate our client’s Managed Services and Project Services offerings
• Understand and leverage our client’s Consulting and Assessment services to develop roadmaps and solutions for our customers 
•  Act as a leader for solutions and services to our customers – HCI, MSP, MSSP
• Develop, contribute and share best practices and intellectual property with your peers across multiple technology disciplines
• Provide leadership and accountability with the Pre Sales Consultants and Account Managers when creating proposals and responses for the customers
• Provide thought leadership to the customers that will assist them in their business challenges as early as possible in the business decision cycle
•  Work closely with the project management and delivery teams to ensure your solutions are delivered in the manner in which it was intended. 
• Lead, guide and mentor the PreSales team
• Understand and drive tactical and strategic sales goals in order to achieve our client’s targets and key performance goals.

Experience: You MUST have:

• Excellent communications skills
  • Ability to articulate complex technical solutions
  • Ability to adjust to varying audiences
  • Ability to demonstrate how technology addresses business needs
• Writing and Diagrammatical skills
• Consulting skills
• Strong technical background in deploying – Infrastructure (Private / Public / Hybrid Cloud, SAAS, Storage, Applications)
• Perform Technical Demonstrations
• ‘White Boarding”
• Research and Development

On Offer:

• Full-time role + Competitive Remuneration
• Excellent exposure role
• Client facing and technical deployment role

How to apply:

• If you are on our website then please apply using the “Apply Now” button below
• If you are NOT on our website then please apply via the link: https://www.appetencyrecruitment.com.au/8d0fd390/information-technology-jobs/pre-sales-and-projects-engineer-bentleigh-east.php

• Leading IT Consulting & Telco Company with huge client base
• Fantastic work environment and extensive exposure
• Expanding organisation – great career opportunity

Our client is a renounced and leading IT & Telco Company. They are among the largest fully Accredited Telstra Premium Dealers in Australia. Due to level of success and national expansion, they are in the process of growing their Professional Services ICT division, to up sell to existing clients and to acquire new business.

What will you do?

To be successful in this role you will need to

• Exceptional Customer communication skills (this is very important.)
• You will be involved in projects from scoping, pre-sales to end-to-end delivery
• Wide technical experience and strong projects delivery experience

Skill / Experience Requirements:

• Several years of previous experience of working as Newtwork Engineer & extensive proven experience in requirement identifying, scoping, solution design, deploying solutions and delivering winning end-to-end project deployment
• The Projects Network Engineer candidate should have skills in presales, architecting and deployments.
• You will have excellent communication skills and present professionally to the clients (can be repeated more than once, its that important)
• We are looking for someone with significant experience with the following key networking technologies, The technologies include;

• SDWAN (Meraki, Silver Peak, Velo Cloud) physical and virtual
  • Business policy and associated relevant overlays
  • Policy and endpoint Orchestration
  • Bonding and failover
  • Path conditioning and error correction
  • WAN Opt (where applicable)
•  Routing and Switching
• Firewall (Palo Alto, Check Point) physical and virtual

• It would be highly desirable for the candidate to have certifications for the above
• Experience with Telstra Programmable Networks, and Telstra Network products for that matter (but not mandatory)
• Other Desirable project/design and deployment skills:
  • Windows Server (including SQL and Exchange)
  • Cisco routing and switching
  • VMware / Veeam
  • Cloud Migrations
  • Storage solution
  • Experience in Office 365, HPe, AWS, Azure,
  • Wireless solutions development and implementation
  • Security certification
  • Experience with ConnectWise and LabTech
  • Project management knowledge and experience
  • Skype for Business / Lync
  • Knowledge and experience in ITIL

How to apply:

ATTENTION! Please make sure you apply ONLY through our website. DO NOT apply for Appetency Recruitment Services jobs anywhere else on the web.

• If you are on our website then please apply using the “Apply Now” button below
• If you are NOT on our website then please visit our website to apply or apply via the link: https://www.appetencyrecruitment.com.au/5f339228/information-technology-jobs/senior-project-network-engineer-sydney.php

* Managing P&L of the project services division

* Ability to build relationships & Exceeding projects matrices

* Manage multiple simultaneous IT infrastructure and Cloud projects for multiple mid-size customers

Our client is a unique Managed Service Provide with high client satisfaction score. We are looking for individuals who can improve the client satisfaction score even more.

About the role

You will be reporting to the Professional Services Manager who will be accountable for the overall strategy of the Professional Services division.  As the Project Services Manager, you will accountable to ensure that the department is operating in line with the department strategy and you will be accountable for the P&L or achieving the profitability of the department.

Common Requirement:

• Strong work ethic client engagement, communication and documentation skills
• Strong project management experience including management of scope, budget, schedule, quality, risk, issues, resources, stakeholders and reporting
• Strong time management skills to manage multiple simultaneous projects and competing priorities

Role and Responsibilities

1. Project Management
   • Ensuring transformation projects are delivered timely, within scope and within agreed budget envelope
   • Prepare project plans, including schedule, resources and project deliverables
   • Monitor and control each phase and steps of project implementation
   • Identify and report project issues and project risks to the relevant individuals
   • Find solutions to mitigate and/or minimise project risks and other issues
   • Managing the status reporting for allocated transformation projects
   • Identifying and driving continuous process improvements and business re-engineering opportunities to ensure the projects team is operating at best practice
   • You will be dealing with projects/solutions such as:
     • On-premise services – all onsite infrastructure solutions and devices
     • Cloud Services –Microsoft Azure, Office 365 and cloud migration projects
     • Infrastructure rollout projects such as Active Directory and Exchange Server upgrades and deployments, Archiving, SAN deployments, VMware upgrades and deployments, Veeam, Anti-Virus, Site relocations, cloud migrations, server migrations, Office365 migrations, Azure migration, desktops, etc
     • Network rollout projects such as ADSL, Fibre Network turn ups and troubleshooting, LAN Cabling, VLAN's, WLAN, SD-WAN, MPLS 
     • Security rollout projects such as Firewall such as CISCO Meraki, SonicWall, etc
     • Backup rollout projects such as configuring Veeam, Datto, cloud backup solutions
2. Department Management
   • Ensure department delivers the required profitability by ensuring the required level of resources ulitisation
   • Managing day-to-day operations and people aspect of the business
   • Removing impediments for the team to ensure the projects team is focused on delivering projects and achieving required utilisation levels
   • Ensure sufficient advance scheduling of projects else reporting the utilisation and risk of impact on P&L to management
   • Ensuring profitability of the department
   • Ensuring required communication to the customers
   • Building PM and project delivery capability of the organisation

 Experience Requirements:

• Excellent client service skills, communication skills and documentation skillset
• Approach and behaviour to deliver projects collaboratively, understanding the value of "one team".
• Strong written and oral communication skills.
• Experience delivering IT projects, through all life-cycle phases
• Ability to handle client discussions & solutions
• Knowledge of ConnectWise (PSA) preferably
• Deep understanding of project management methodologies, tools and principles

 Qualification:

• A minimum of 3-5 years work experience leading and managing delivery of IT projects preferably ICT infrastructure projects
• Tertiary qualification and Project Management certification.
• Previous experience as an Infrastructure Project Engineer and relevant industry certifications MCITP, MCSE, VCP, CCNA, Datto shall be highly regarded
• Australian Permanent Resident or Citizen

On Offer:

• Full time role + Competitive Remuneration
• Great culture
• Opportunity to work with a happy team and business

How to apply

• If you are on our website then please apply using the “Apply Now” button below
• If you are NOT on our website then please apply via the link: https://www.appetencyrecruitment.com.au/38819035/information-technology-business-jobs/project-services-manager-notting-hill.php

• Leading IT Consulting & Telco Company with huge client base
• Fantastic work environment and extensive exposure
• Expanding organisation – great career opportunity

Our client is a renounced and leading IT & Telco Company. They are among the largest fully Accredited Telstra Premium Dealers in Australia. Due to level of success and national expansion, they are in the process of growing their Professional Services ICT division, to up sell to existing clients and to acquire new business.

What will you do?

To be successful in this role you will need to

• Exceptional Customer communication skills (this is very important.)
• You will be involved in projects from scoping, pre-sales to end-to-end delivery
• Wide technical experience and strong projects delivery experience

Skill / Experience Requirements:

• Several years of previous experience of working as Newtwork Engineer & extensive proven experience in requirement identifying, scoping, solution design, deploying solutions and delivering winning end-to-end project deployment
• The Projects Network Engineer candidate should have skills in presales, architecting and deployments.
• You will have excellent communication skills and present professionally to the clients (can be repeated more than once, its that important)
• We are looking for someone with significant experience with the following key networking technologies, The technologies include;

• SDWAN (Meraki, Silver Peak, Velo Cloud) physical and virtual
  • Business policy and associated relevant overlays
  • Policy and endpoint Orchestration
  • Bonding and failover
  • Path conditioning and error correction
  • WAN Opt (where applicable)
•  Routing and Switching
• Firewall (Palo Alto, Check Point) physical and virtual

• It would be highly desirable for the candidate to have certifications for the above
• Experience with Telstra Programmable Networks, and Telstra Network products for that matter (but not mandatory)
• Other Desirable project/design and deployment skills:
  • Windows Server (including SQL and Exchange)
  • Cisco routing and switching
  • VMware / Veeam
  • Cloud Migrations
  • Storage solution
  • Experience in Office 365, HPe, AWS, Azure,
  • Wireless solutions development and implementation
  • Security certification
  • Experience with ConnectWise and LabTech
  • Project management knowledge and experience
  • Skype for Business / Lync
  • Knowledge and experience in ITIL

How to apply:

ATTENTION! Please make sure you apply ONLY through our website. DO NOT apply for Appetency Recruitment Services jobs anywhere else on the web.

• If you are on our website then please apply using the “Apply Now” button below
• If you are NOT on our website then please apply via the link: https://www.appetencyrecruitment.com.au/21450186/information-technology-jobs/senior-project-network-engineer-box-hill.php

• MUST HAVE Significant cloud, server, virtualisation, exchange, Office365 experience, SAN configuration 
• Great work culture, team, salary & environment
• Senior most escalation engineer roles within Projects teams

Job description

Our client is a winning Managed Services Provider. The company is among the most renowned Telstra Partner. You will find a great office, team, and environment to work with our client.

As a L3 System Engineer, you will be dealing with small, medium and enterprise client. You shall be part of the Project Services (most likely) or Managed Services Team depending on the business requirement and your expertise. 

 Key Responsibility & Must haves:

You will pivotal in the implementations and ensure 100% client satisfaction. You will be the one who will be the face of the organization, thus you need

• Great communication and client handling skills
• Empathy and ability to listen to customer and understand the business criticality of your job for our client
• Accountability – ability to take 100% accountability for the project/delivery & deliver customer satisfying results independently

 Primary Role Responsibilities:

Ability to scope and deliver projects End-to-End across a wide array of technologies

Ability to manage any project and/or task single handledly

Exceptional client engagement skills

You must be capable of delivering projects such as New Office Setup, Relocation, on-premise to cloud migration, etc without supervision and guidance. 

• Active Directory: setup new users in Active Directory, modify file/folder security permissions, Modify user security permissions - it will be good if you have experience in implementing trust policies in a multi-forrest enviornment
• Microsoft Server incl: setting up any windows servers - AD, print, file, exchange, etc from scratch (implemenet a rack & stack project) 
• Virtualization - HyperV or VMWare: very proficient in documenting the required configurations and building VMs
• SAN storage: configuring and setting up SANs from scratch, troubleshooting & supporting SAN related issues
• Microsoft Azure: configuring & supporting cloud servers and networking
• VLAN/WLAN: Good understanding of VLAN/WLAN principals and ability to set up VLAN/WLANs
• Microsoft Exchange incl: new mailbox setups, redirect of email addresses, granting users access to mailboxes
• Office 365/Hosted Exchange incl: same as Exchange below + setup new itenancy, licensing, migrations
• Backup Software (like Shadow Protect) for daily monitoring and file recovery
• Sharepoint Online: Intranet, document libraries
• Networking: routing, subnets, DHCP, DNS (CCNA)
• Internet troubleshooting incl: initial diagnosis and escalation to ISP
• Firewalls: Set up firewall policies to block/allow traffic in and out of networks

Education & Experience:

• At-least 8+ years’ experience in an IT services position 
• Tertiary education, ideally a university bachelors’ degree (in any field)
• Completed multiple certifications especially MCSE Certification
• Experience on Telstra Cloud Services and/or with other Telstra partners shall be highly regarded
• A valid driver's license and own vehicle to travel to clients’ sites
• Proven ability to build strong relationships with clients
• The right to work in Australia.

On Offer:

• Full time role + Competitive Remuneration
• Great culture
• Leadership and growth potential

How to apply

ATTENTION! Please make sure you apply ONLY through our website. DO NOT apply for Appetency Recruitment Services jobs anywhere else on the web.

• If you are on our website then please apply using the “Apply Now” button below
• If you are NOT on our website then please apply via the link: https://www.appetencyrecruitment.com.au/46ddab76/information-technology-jobs/senior-l3-projects-engineer-box-hill.php

Other titles for this role in other organisation might be: Senior Projects Engineer, Senior Professional Services Engineer, Senior Consultant, Senior L3 Systems Engineer, Senior System Engineer, Client Infrastructure Consultant, Infrastructure Subject Matter Expert, Cloud Engineer, Solution Architect, IT Administrator, IT Manager, IT Consultant, Infrastructure Manager, Cloud Expert, Infrastructure Architect

• Full time Permanent position
• Great learning + growth potential

Our client is a multi-award winning and very well renowned company. The company is among the fastest growing companies and expanding the team to fulfil its growth and we need people who have wide technical skills and can help deliver high level of customer service. 

Key Must Haves:

• Excellent communication and interpersonal skills with a demonstrated ability to influence stakeholders in a positive manner
• Empathy and ability to listen to the clients and understand the business criticality of your job for our client

Key Responsibility:

The Sales Support representative will primarily work with Account and Business Development Executives to achieve the company’s Sales/growth objectives, through determining new business opportunities with potential customers and identifying opportunities from existing clients based on current and new strategic plans.

They will also prepare reports, maintain accurate and complete customer account information, and determine pricing quotes for customers. The Sales Support representative will respond to customer enquiries and address these in a professional and timely manner, manage change requests for customer accounts, ensure consistency, accuracy of customer account deliverables, meet customer satisfaction by providing high quality service, provide daily support of business operations to customers, identify business initiatives and improvements.

The Inside Sales Representative will be expected to carry out adhoc duties/tasks as requested by the relevant manager, adopt a can-do attitude and strong work ethic. This position is based at Melbourne office and involves extensive client contact and requires professional presentation, communication, commercial acumen and customer service skills.

Responsibilities include:

1. Meet internal stakeholder satisfaction (on the job and biannual performance feedback)
2. Meet external client satisfaction levels (via solicited and unsolicited feedback)
3. Accuracy and timeliness.
4. Client Support :
   • Respond to and address client queries on a daily basis
   • Assist with negotiating contract renewals and extensions as delegated
   • Formulate strong and productive client relationships with key individuals
   • In collaboration with BDE’s and Account Executives gather information on, qualify and understand clients’ business challenges
   • Be accountable and provide a suitable level of support to clients
   • Respond to clients escalations as instructed by the relevant Executive/Manager
   • Act as the conduit between the Client and Company’s Engineering team to appease/manage client concerns
   • Work with Accounts to ensure invoices are correct prior to end of month billing
   • Assist with resolving outstanding debts and payment disputes with clients
5. Sales Support:
   • As instructed, identify new business opportunities through discovery phase (existing and new clients)
   • Liaise with offshore and internal sales team representatives regarding prospective and existing clients
   • Uphold Company’s values and act as a brand ambassador
   • Assist BDE and Account Executives with proposal preparation
   • Assist with digital marketing activities, research and report relevant data to management
   • Contribute to ideas at team meetings that aid the organisation’s growth goals
   • Attend industry events acting as ambassador of the business
6. Internal Relationship Management :
   • Attend relevant sales and/or management meetings and report on activities as required
   • Effectively collaborate with other managers and staff on broader business matters
   • Share knowledge and follow Company policies and procedures
   • Assist with adhoc requirements as/when requested by your reporting Manager or MD
   • Abide by the company’s core values – Pride, Honesty and Improvement when interacting with all internal and external contacts.

Requirements:

• Minimum of 2 years in Account / Sales roles
• Minimum of 2 years’ experience in MSP environment
• Industry-wide knowledge in IT products and services.
• A passion for providing exceptional customer service
• Drive and motivation to develop a career in sales
• Ability to build relationships with people at all levels
• Well-groomed and personally presented
• Stakeholder liaison skills
• Self-Starter; Organized; Problem-Solver; Detail-Oriented
• Solution selling skills and commercial acumen
• Client service focus
• Professional communication and presentation skills
• Work under pressure in a fast-paced, time sensitive environment with shifting priorities and multiple deadlines
• Time management skills, outcomes and deadlines focus
• Work under supervision and building good working relationships with others
• Integrity, respect for rules, regulations and policies
• Researching and design skills

To be eligible to apply, you must meet the following criteria:

• Australian Citizenship or Australian Permanent Residency status
• Current Resume and Proof of residency or citizenship to your application
• Degree qualified or Other certifications or relevant level of education

On Offer:

• Full time role + Competitive Remuneration
• Great culture
• Great learning and growth potential
• A career path for the right candidate

How to apply:

If you on our website, apply using the link below

If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/a06d943e/sales-and-marketing-jobs/sales-support-south-melbourne.php

Other titles for this role in other organisation might be: Inside Sales Consultant, t, Hardware Sales, IT Sales, Sales Support, Hardware presales 
Appetency Recruitment Services @ 0385603750

• Automation and Continuous improvement focus role
• Fantastic Work Environment
• Expanding organisation – great career opportunity

Our client is a renounced and leading Managed Service Provide with wide variety of clients from Enterprise to SME space in various sectors such as government, private corporations.

Role:

 The Operations Engineer resides within the Managed Services Team and will be required to execute daily preventative maintenance activities whilst, responding to incoming events detected by our monitoring tools. The successful candidate will act as an escalation point for the Level 2 service desk and provide strategic direction to management in relation to recurring events and risks within Client environments. There will be a strong focus on service improvement through automation and scripting.

The position also involves the following:

• Executing daily operational activities including infrastructure health checks
• Executing scheduled maintenance activities
• In-depth technical analysis of events to identify root cause and prevent repeat service downtime
• Transitioning new clients and assessing client-specific trends and requirements with the aim to reduce events over time
• Scheduled Patch and Back Up management
• Automation and Scripting
• Responsible for Change Management tasks
• Developing and compiling operational reports/dashboards
• Producing procedural documentation
• Participating in a rotating on call roster (after hours)

Key Accountabilities

• Customer infrastructure (Minimum 99% availability)
• Patch and Back up management (100% completion)
• Automation and Scripting (Minimum 3 per quarter)

Key Result Area

• Customer systems are healthy and available

Skills

• Proven skills in Automation and Scripting
• Proven skills using Monitoring Tools
• Ability to articulate technical information in a user-friendly manner
• Excellent prioritisation and time management skills
• Highly developed analytical and problem solving skills

Required Qualifications

• Microsoft Certified Solutions Expert (MCSE)
• VMWare Certified Professional
• Citrix Certified Associate – Virtualisation (CCA-V)
• Network Certification (CCNA)
• ITIL Foundation Certificate
• Tertiary qualifications in an IT or related discipline

Experience

• Minimum 4 years’ experience within a Managed Services environment, supporting multiple Customers
• Experience troubleshooting various storage and back up technologies
• Proven experience supporting server and network infrastructure
• Experience in using an ERP system
• Kaseya VSA/KNM
• Sciencelogic

What is on offer:

• Base Salary + super + OTE
• Permanent position
• Excellent client engagement role
• Excellent office & culture - where people enjoy their job, and always learn a lot

How to apply:

• If you on our website, apply below
• If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/17bd202a/information-technology-jobs/infrastructure-operations-manager-devops-noc-st-kilda-road.php

Other titles for this role in other organisation might be: Senior System Engineer, IT Consultant, Subject Matter Expert, Cloud Specialist, Infrastructure Specialist, Principal Solutions Expert, Main Engineer, Senior Engineer, IT Manager, Senior System Administrator, Senior Consultant, NOC Engineer, Powershall Expert, Infrastructure automation expert, Infrastructure DevOps Engineer

• Client management role with a focus on technical space
• Fantastic Work Environment – a unique career opportunity

Our client is a unique Managed Service Provide with high client satisfaction score. We are looking for individuals who can improve the client satisfaction score even more.

Role:

• This role is responsible for technical alignment (identification and remediation) to reduce client incidents/tickets and the time spent doing them.
• Technical client-facing field role.
• Managing a portfolio of approximately 20 clients as an onsite technical resource (normally will visit one client per day).
• Truly proactive and is closely aligned with ITIL Problem Management.
• Identify risks and sales opportunities to feed them back into our delivery model.
• You will be required to have your own reliable vehicle (Vehicle Allowance / Reimbursements will be provided as per Vehicle and Travel Policies).

Skills:

• MS Windows Server Administration
• Exchange Server / Exchange Online / Office 365
• SQL Server Administration
• Hyper-V & VMWare Administration
• Networking Skills (Routing / NAT / VLAN)
• Troubleshooting skills across multiple technologies
• Desktop Support

Requirements:

• Charismatic and well dressed.
• Ability to genuinely connect with, understand, and help people.
• Attention to detail and a pride in the quality of work.
• A strong desire & motivation to grow and develop.
• A good sense of humour.
• ITIL knowledge or certification (desired).
• Demonstrated academic ability in the IT industry (TAFE or Univ. Qualification)
• Minimum 5 years experience in a Service Desk / Incident Management Role.
• Experience with a ticketing system for job management (ours is ConnectWise).
• Australian Permanent Resident.
• Strong table tennis skills (not strictly essential, but nice to have!)

What is on offer:

• Base Salary + Super + Car allowance’
• Permanent position
• Excellent client engagement role
• Excellent office & culture -where people enjoy their job, and always learn a lot

How to apply:

• If you on our website, apply below
• If you are NOT on our website, please apply on the link:  https://www.appetencyrecruitment.com.au/715b8cdc/information-technology-jobs/it-manager-notting-hill.php

Other titles for this role in other organisation might be: Field Engineer, On-site Engineer, Senior L2 Engineer, L2/L3 Engineer, Technical Account Manager, Junior Client Manager, Senior IT Support, Client Site Engineer, Technical Relationship Manager, etc. 

• Fantastic Work Environment & Team
• High customer satisfaction driven environment 
• South Eastern - Eastern suburb location

Our client is a unique Managed Service Provide with high client satisfaction score. We are looking for individuals who can improve the client satisfaction score even more.

Role:

• Support users with all kind of technical issues
• Ensure high level to customer engagement and satisfaction
• Provide technical support to non-technical end users in a user-friendly language 
• This role is responsible for technical alignment (identification and remediation) to reduce client incidents/tickets and the time spent doing them.
• Truly proactive and is closely aligned with ITIL Problem Management

Skills:

• MS Windows Server Administration
• Exchange Server / Exchange Online / Office 365
• SQL Server Administration
• Hyper-V & VMWare Administration
• Networking Skills (Routing / NAT / VLAN)
• Troubleshooting skills across multiple technologies
• Desktop Support

Requirements:

• Charismatic 
• Ability to genuinely connect with, understand, and help people.
• Attention to detail and a pride in the quality of work.
• A strong desire & motivation to grow and develop.
• A good sense of humour.
• ITIL knowledge or certification (desired).
• Demonstrated academic ability in the IT industry (TAFE or Univ. Qualification)
• Minimum 5 years experience in a Service Desk / Incident Management Role.
• Experience with a ticketing system for job management (ideally ConnectWise).
• Australian Citizen or  Permanent Resident 
• Strong table tennis skills (not strictly essential, but nice to have!)
• Relevant industry certifications (prefered)

What is on offer:

• Base Salary + Super 
• Permanent position
• Excellent client engagement role
• Excellent office & culture -where people enjoy their job, and always learn a lot

How to apply:

• If you on our website, apply below
• If you are NOT on our website, please apply on the link:  https://www.appetencyrecruitment.com.au/7bb4cddd/information-technology-jobs/l2-technician-notting-hill.php

Other titles for this role in other organisation might be: Field Engineer, On-site Engineer, Senior L2 Engineer, L2/L3 Engineer, Service Desk Analyst, IT Technician, Support Engineer, End User Support Engineer

Appetency Recruitment Services @ 03 8560 3750

• Technically strong and able to deliver projects
• Ability to build relationships & Exceeding projects matrices
• IT infrastructure and Cloud Services for Small, Medium to Large organisation client base

The role requires you to be technical, projects & customer champion. You should be able to speak the customer's language as your own and deliver technical solutions inline with the solution design.

Common Requirement:

• Strong work ethic and time management skills
• Strong Accountability – ability to take accountability & deliver technical solution in line with the solution design
• Strong client engagement, communication and documentation skills

The (Senior) Project Engineer will be highest escalation point implementation engineers in the team. You will work within a team demonstrating their proven technical, project delivery and superior customer service skills.  It is important that the Senior Project Engineer remains productive and completes jobs within their allocated budget, to a high level of quality which is expected by the clients.

Job tasks and responsibilities

• You will be dealing with projects/solutions such as:
  • On-premise services – deploying all onsite infrastructure solutions and devices
  • Cloud Services – Primarily Microsoft Azure, Office 365 and proven exp. on migration projects essential
  • Delivering infrastructure projects autonomously and/or within a team (Active Directory and Exchange Server upgrades and deployments, Archiving, SAN deployments, VMware upgrades and deployments, Veeam, Anti-Virus, Site relocations, cloud migrations, server migrations, Office365 migrations, Azure migration etc) 
  • Networking – ADSL, Fibre Network turn ups and troubleshooting, LAN Cabling, VLAN's, WLAN, SD-WAN, MPLS 
  • Security – Firewall such as CISCO Meraki, SonicWall, etc
  • Backup – configuring Veeam, Datto, cloud backup solutions
• Ensure that all internal and external stakeholders are kept up to date with the status of deliverables and disruptions at all times before, during and after a job until relevant signoff has been achieved.
• Maintain a consistent high standard of professional interaction both over the phone, on email or face to face with clients.
• Ensure that billable jobs are completed within budget and that any potential overruns are communicated to your manager/clients as soon as they are identified.
• You might also be occasionally required to high level IT issues escalated by helpdesk in a timely and professional manner
• Identify and contribute ideas to increase the overall team efficiencies and reduce client reactive noise (tickets per endpoint & reactive hours per endpoint) - Validating and assisting in the maintenance of the client’s risk and issues registers
• Provide leadership and mentoring to junior members of the team by looking for opportunities to encourage and build others 

Education & Experience Requirements:

• Excellent client service skills, communication skills and documentation skillset
• At-least 5+ years' projects experience in a MSP environment deploying infrastructure solutions (Systems, Cloud, Storage, Virtualisation, Backup, Network) 
• Experience in multi-server, multi-site, multi-domain environments  
• Ability to handle client discussions & solutions
• Project Management skills/experience shall be looked upon favourably
• Tertiary qualification and relevant industry certifications MCITP, MCSE, VCP, CCNA, Datto
• Strong Experience (and preferably certifications) in VMware, Microsoft Server Suite of products.  
• Must have a full Driver's License and their own car to attend client sites 
• Knowledge of ConnectWise (PSA) preferably
• Continually grow and further personal development and education.

On Offer:

• Full time role + Competitive Remuneration
• Great culture
• Learning and growth potential

How to apply

• If you are on our website then please apply using the “Apply Now” button below
• If you are NOT on our website then please apply via the link: https://www.appetencyrecruitment.com.au/3e72bd9c/information-technology-jobs/project-engineer-notting-hill.php

Other titles for this role in other organisation might be: Senior Consultant, Cloud Engineer, Senior Engineer, Projects Engineer, Pre-sales consultant, Client Solutions Consultant, System Engineer, Senior Systems Engineer, Systems Consultant

• Projects focused Permanent role in South East Suburbs
• Ability to build relationships & Exceeding projects matrices
• IT infrastructure and Cloud Services for Small, Medium organisation client base

Our client is a leading and unique Managed Service Provider with a high client satisfaction score. We are looking for individuals who can improve the client satisfaction score even more.

Role:

The role of the Professional Services Engineer is to deliver billable project services. You should be able to speak the customers language as your own and deliver technical solutions in line with the solution design.

You will be assisting (Senior) Project Engineers and/or projects team and/or Senior members in the projects team to deliver projects such as roll-out, relocations, etc. You will work within a team demonstrating their proven technical, project delivery and superior customer service skills.  It is important that the Professional Services Engineer remains productive and completes jobs within their allocated budget, to a high level of quality that is expected from them by the clients and the team.

Job tasks and responsibilities

• Manage day to day operations of individual work queue; working with Professional Services Manager to adequate manage forward scheduled workload
• Adherence to Professional Services department deployment and documentation standards
• Achievement of agreed Professional Services Engineer KPIs
• Deliver the following  remote and onsite deployments (and not limited to):
  • End user devices (i.e. desktops, laptops, thin clients)
  • Printer devices
  • Backup solutions
  • Centralised services (i.e. SSL/domain renewals)
  • Technical client on-boarding
  • Post-project end user support
  • Adhoc firewall and network devices deployment
• You may also be involved in
  • Server builds (i.e. physical assembly, base operating system installations)
  • Networking solutions (i.e. basic switch/firewall/wireless)
  • Mailbox/Office365 migrations
• Participate in the development and continuous improvement of deployment and documentation standard

Education & Experience Requirements:

• Exceptional client satisfaction mindset
• At-least 3 years' MSP experience in Senior L2 capacity and with some exposure in Projects
• Excellent client service skills, communication skills and documentation skill set
• Tertiary qualification and Industry certification– IT, Engineering Degree, or equivalent experience. MCITP, MCSE, VCP, CCNA, Datto
• Strong Experience (and preferably certifications) in VMware, Microsoft Server Suite of products and experience supporting system infrastructure (Systems, Cloud, Backup, Virtualisation and basic networking) 
• Must have a full Driver's License and their own car to attend client sites 
• Preferably knowledge of tools ConnectWise (PSA), Datto, IT Glue (not mandatory) 

On Offer:

• Full time role + Competitive Remuneration
• Great culture
• Learning and growth potential

How to apply

• If you on our website, apply below
• If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/f720a0d0/information-technology-jobs/junior-project-engineer-professional-services-engineer-notting-hill.php

Other titles for this role in other organisation might be: Junior Projects Engineer, Senior L2 Support Engineer, Senior Managed Services Consultant, Desktop Specialist, Rollout Specialist, Field Engineer, Managed IT Operations Engineer, System Engineer

#HRmanagedservices #ITmanagedservicesrecruitmentspecialists #bestrecruitmentasaservice

CyberSecurity Business Analyst Role

• Contract role at a Managed IT provider
• End client a large insurance company
• Analysing abd documenting as-is & to-be Security framework 

A detailed position description is not available but it is an urgent role but please call us to have a discussion.

Primary Skills

The skills we are looking for are:

• Knowledge of cyber security governance, principles and controls.
• Knowledge of cyber security industry standards (NIST Cybersecurity Framework, COBIT) and regulations.

The CyberSecurity BA would be responsible for providing subject matter expertise on:

1. Cybersecurity tools, technology, and Governance topics;

2. Ability to develop security operational model and templates

3. Ability and analyse and provide cross-alignment with Cybersecurity Industry standards such as NIST Cybersecurity Framework, COBIT, ISO:27001;

4. Ability to develop security framework and apply to all business units within the company.

What is on offer:

• At least 6 months contract with possible extension to 12 months
• Potential to become Permanent or contract-to-permanent role

How to apply

• If you are on our website then please apply using the “Apply Now” button below
• If you are NOT on our website then please apply via the link: https://www.appetencyrecruitment.com.au/baea5676/information-technology-jobs/Business-Analyst-Cyber-Security-melbourne.php

• Cloud environment support role
• CBD location - capable colleagues - good pay
• Cloud server and latest tech exposure

Our Client:                        

Our client is a MSP provided located in the heart of Melbourne CBD. The business is an established name with the niche regulated clients such as clients in Healthcare, Pharma, Financial Services, Legal etc

Role:

The relates to all technology, including workstations, servers, printers, networks, and vendor specific hardware and software. The position also entails monitoring of our customer’s infrastructure, with maintenance performed as required. 

Key Responsibilities:

• Maintain and implement cloud infrastructure and migrated customer infrastructure
• Support and Maintain client environment and users
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.
• Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
• Remote access solution implementation and support: VPN and Terminal Services.
• Attend escalations from the remote monitoring and management system alerts and  respond accordingly through service tickets. 
• System documentation maintenance and review in ConnectWise. 
• Preparation of new equipment for customer deployments. 
• Improve customer service, perception, and satisfaction.
• Fast turnaround of customer requests.
• Ability to work in a team and communicate effectively.

Skills & Experience:

• Excellent knowledge of IT cloud server, Office365, network, desktop, firewalls, etc. 
• Experience in Windows & Exchange Server, Active Directory, Office 365
• Ability to manage a server using system management interface. 
• Experience in current Microsoft desktop operating systems. 
• Good experience with virtualisation and hyper-converged infrastructure
• Understanding of networking technologies. 
• Troubleshooting and problem solving skills in ICT, including servers, desktops, printers and networks. 
• Experience with ConnectWise and LabTech. 
• Experience with Remote Management and Monitoring (RMM) tools and Professional Services Automation (PSA) tools. 
• At least 5 years’ experience in a helpdesk role. 
• Strong organisational, presentation, and customer service skills. 
• Superior written, verbal and documentation skills (must be fluent in English) and the ability to communicate clearly and effectively over the phone. 

What is on offer:

• Base salary + super 
• Permanent position
• Excellent office & culture -where people enjoy their job, and always learn a lot

How to apply:

• If you on our website, apply below
• If you are NOT on our website, please apply on the link:  https://www.appetencyrecruitment.com.au/baea5676/information-technology-jobs/senior-infrastructure-support-engineer-melbourne.php

Other titles for this role in other organisation might be: Other titles for this role in other organisation might be: System Engineer, L2/L3 Engineer, Senior L2 Engineer, Senior Support Engineer, Senior System Engineer, Infrastructure Consultant.

Appetency Recruitment Services @ 03 8560 3750

#HRmanagedservices #ITmanagedservicesrecruitmentspecialists #bestrecruitmentasaservice #ITMSPjobs #ITInfrastructureJobs #InformationTechnologyJobsMelbourne

Role:

The support officer is first port of call for service requests. This relates to all technology, including workstations, servers, printers, networks, and vendor specific hardware and software. The position also entails monitoring of our customer’s infrastructure, with maintenance performed as required. 

Key Responsibilities:

• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.
• IT support relating to technical issues involving customer core business applications and operating systems. 
• Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
• Basic remote access solution implementation and support: VPN and Terminal Services.
• Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets.
• System documentation maintenance and review in ConnectWise. 
• Preparation of new equipment for customer deployments. 
• Improve customer service, perception, and satisfaction.
• Fast turnaround of customer requests.
• Ability to work in a team and communicate effectively.
• Work with the next level Engineers to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently. 
• Escalate service requests as required.

Skills & Experience:

• Detailed knowledge of IT desktop applications, processes, software, and equipment. 
• Removal of spyware and viruses. 
• Experience in current Microsoft desktop operating systems. 
• Experience with Microsoft Office. 
• Experience in Windows & Exchange Server, Active Directory, Office 365
• Ability to manage a server using system management interface. 
• Understanding of virtualisation. 
• Understanding of basic networking technologies. 
• Troubleshooting and problem solving skills in ICT, including servers, desktops, printers and networks. 
• Ability to install, configure and troubleshoot software packages including Microsoft packages and client facing line of business packages. 
• Understanding of ConnectWise and LabTech. 
• Experience with Remote Management and Monitoring (RMM) tools and Professional Services Automation (PSA) tools. 
• At least 2 years’ experience in a helpdesk role. 
• Strong organisational, presentation, and customer service skills. 
• Superior written and verbal skills (must be fluent in English) and the ability to communicate clearly and effectively over the phone. 
• Strong written communication skills in documenting processes, procedures and system schemas. 
• Good typing skills to ensure quick and accurate entry of service request details. 

What is on offer:

• Base salary + super 
• Permanent position
• Excellent office & culture -where people enjoy their job, and always learn a lot

How to apply:

• If you on our website, apply below
• If you are NOT on our website, please apply on the link:  https://www.appetencyrecruitment.com.au/6d86ec9c/information-technology-jobs/systems-support-officer-melbourne.php

Other titles for this role in other organisation might be: Other titles for this role in other organisation might be: Service Desk Analyst, Helpdesk Analyst, IT Support Analyst, System Support, Support Engineer, Junior IT Administrator, IT Helpdesk Consultant, Desktop Support, L1 System Engineer, etc.

• Learn and grow into IT sales
• Genuine opportunity to help the customers
• Realistic earning potential
• Permanent role in future for good performers

A lot of good people have been impacted by COVID-19. APPETENCY is creating an opportunity for 2 individuals who have been impacted by COVID-19 and do not like the idea of being dependant on Government programs.

We are creating these roles to provide an opportunity to contribute to the community and provide opportunity to 2 go getters.

About the Role - Responsibilities & Requirements
As a sales consultant you will hunt for new opportunities in form of clients whom we can help. You will be provided training and support to help you accomplish the goal.

Primary Characteristics:

• Genuine desire to help the clients
• Genuine hardworking person
• Sales experience and desire to excel in sales
• Interest to get into IT sales

Responsibilities:

• Hunt for new business
• Network with business owners to understand their challenge what they are trying to accomplish and how we can assist
• Understand the customer needs, promise what we can deliver and work with the team to ensure we deliver what is promised to the customer
• New Business Development
  • Selling to Small to medium size business
  • Cold calling with a purpose to help the customer
  • Build pipeline
  • Identify customers web presence and sell website, digital marketing
  • Identify other IT requirements, how we can help by creating a difference in bottom line of the customer’s business

Experience Requirement:

• EXCEPTIONAL English & communication skills both oral and written
• PROVEN sales and customer service experience  
• Someone who loves sales & has demonstrable past success of achieving the sales KPIs
• Must have a methodology to discover customer needs and sales

Eligibility Criteria

• MUST be AU or NZ citizen or permanent resident
• MUST be currently on JobKeeper or JobSeeker payments
• Genuine interest in sales and helping customers
• To express genuine interest email us on candidate email after applying for the role

Support you will get

• You will be provided training in IT product
• You will be provided training in overall understanding of IT and digital marketing
• Complete products and marketing material training
• Customer case studies to showcase previous success
• Support team to work with customers to deliver the project

What is on offer?

• Commission ONLY role at start
• An opportunity to gain new skills and earn a good income
• High performance-driven culture with sufficient autonomy
• Long term career and growth opportunities
• Opportunity to a full time permanent role if you prove your capability in 6 months’ time
   

How to apply:

• If you are on our website then please apply using the “Apply Now” button
• If you are NOT on our website then please apply via the link: https://www.appetencyrecruitment.com.au/c893df53/sales-and-marketing-jobs/sales-consultant-melbourne.php

Other titles for this role in other organisation might be: Business Development Manager, Client Success Manager, IT Business Development Consultant, Sales Executive, Digital Sales Executive, Business Development Consultant, Sales Consultant

APPETENCY | Desired Success. Achieved. @ 03 8560 3750

• Software Development & Enhancement role with a Fortune 200 company
• Permanent role in the Melbourne’s South East suburb
• Fantastic Work Environment – long term opportunity

Our client is a fortune 200 American company with presence in over 57 countries and with over 48,000 staff worldwide. However, the culture of entrepreneurial ship and shared responsibility is the most attractive benefit of working with this company.

If you are someone who likes ownership and a challenge but for whom culture is really important then this will be great role and place to consider.

Role’s Primary Purpose:

You will participate in all areas of development including design, coding and testing in collaboration with the team. You will join an Agile Scrum team responsible for building and working on applications / software products in the building industry.

Breaking the role’s Primary Purpose / responsibilities further, you will be accountable for the following:

• Develop and integrate software solutions in response to either identified defects or feature requests, whilst attaining the required quality factors and maintaining the integrity of the software requirements, software design, source code, unit tests and the support tools.
• Collaborate with Product Owners and Software Development Managers to help translate business needs into technical requirements and actions.
• Prepare software documentation including technical diagrams and manuals on the design, use and operation of the software
• Develop automated unit tests for applications according to company standards
• To undertake software engineering tasks without detailed supervision, but with guidance on unusual features, of major assignments.
• Participation in peer and code reviews as required.
• Relationships with the software support and product management team members to ensure quality outcomes.

Qualifications, skills & experience:

• Bachelor’s degree or higher, preferably in Computer Science or Engineering related fields
• Knowledge and proven experience with various Development Methodologies and Frameworks such as Agile and Scrum
• Source code analysis and development tools used in the Windows environment; i.e.  Visual C++, C#, VB.net, VB6, Fortran, MFC, Bamboo, GIT, Install Shield, OOA/D, SQL, and Win 32 GUI.
• Be able to identify multiple solutions to complex problems and recommend the most effective course of action.
• An understanding and a focus on customer (internal and external) needs.
• Ability to work autonomously and within a team to produce quality results to a defined schedule.
• Ability to communicate complex information clearly, both verbal and in written form.
• Demonstrated drive, passion and commitment to achieve results.
• Natural ability to plan showing good attention to detail, organise and follow through.
• Ability to manage workload at pressing times or significant events, e.g. month end, software release, etc.
• Friendly, positive and customer focussed personality.

Good to have:

• Previous experience in developing Construction/Building industry
• Previous experience in developing 3D design software solutions

What is on offer

• Good salary & culture
• Permanent long term position
• Excellent culture & work environment
• Opportunity to work with Fortune 200 company
• Loads of other Benefits  

How to apply

• If you are on our website then please apply using the “Apply Now” button below
• If you are NOT on our website then please apply via the link: https://www.appetencyrecruitment.com.au/49ad5d55/information-technology-jobs/software-engineer-moorabbin.php

Other titles for this role in other organisation might be: Software Engineer, Senior Software Engineer, C++ Engineer, C++ Software Engineer, VB Development Engineer, Senior C++ Developer, C# Developer

• Workspace ONE/ Airwatch MDM Solution Design and Implementation
• SME on WorkSpace ONE/ Airwatch MDM
• Pre-Sales experience
• MDM certifications preferred

Our Client:

Our client is Telstra Enterprise partner and we are looking candidate who is expected to act as a subject matter expert for mobility solutions especially Workspace ONE/ Airwatch for external clients (enterprise level clients) by providing a combination of solution design, Implementation, Pre-sales, project and BAU support services. 

Common Requirement:

• Excellent problem identification and technical problem solving skills.
• Strong problem solving and deductive reasoning skills to gain quick resolutions in a professional and timely manner with an emphasis on high quality customer service often under tight customer deadlines.
• Hands - on experience in technical written communications such as ability to compose, clear and concise technical communications.

Job tasks and responsibilities

• Candidates should have work experience in supporting Enterprise Mobility Management (EMM) and Mobile Device management (MDM) solutions at large scale Enterprise customers.
• Have proven expertise in building, supporting, maintaining and troubleshooting “complex” Workspace ONE/ Air watch or any equivalent MDM systems.
• Work experience as a systems admin and someone with network engineering background who has a better understanding of security fundamentals.
• Excellent knowledge of ITIL based Service Management workflow applications like Incident, Problem and requirements management.
• Design and implement MDM solutions for the clients along with the Account Managers
• Create technical design documents and work with Project Managers / Service Delivery managers in implementing project / BAU work
• Attend project, service, client and vendor meetings with the view to providing systems and solutions – and assist in rollout out of the solutions
• Provide Pre-Sales support to the client. 
• Network Administration Experience: Firewalls, Network Infrastructure, VPN, DNS/ DHCP, etc. 

Experience: You MUST have:

• 2-6 years work Experience as a System Administrator – supporting, maintaining and troubleshooting MDM systems AND Smart Devices (Apple, Android devices like tablet and smart phone, Windows iOS, etc.
• Strong understanding of servers & configuration & maintenance: Windows Server 2008 / 2003, Exchange, Active Directory, Web server platforms (IIS, Apache), Linux Forms (Ubuntu, Fedora, Red Hat, Open Suse), other mail systems, web certifications such as SSL and IIS
• At least 1-2 years of Solutions design and implementation experience
• Strong knowledge of ITIL and Security Administration experience: Authentication, Certificate system, etc.
• Technical Certification in one or more MDM Products (Workspace ONE/ AirWatch, MobileIron, XenMobile, Symantec MDM, Good Tech)
• Someone who has the ability to mentor, teach and grow a small team from within to support growing customer requirements.
• Must have great communication and documentation skills.

How to apply:

• If you on our website, apply below
• If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/26e1dee2/information-technology-jobs/airwatch-workspace-one-solution-architect-mobility-solutions-mdm-south-melbourne.php

Appetency Recruitment Services @ 0385603750

• Managed mobility, IT infrastructure & Cloud services solution selling
• Strong relationship and network with Telstra AEs/AMs
• Ability to build a relationship with Larger/Enterprise clients and Telstra / Partners

Our client is a specialist in converged communications, Professional IT Services, Managed IT services, Cloud solutions and Enterprise mobility.

About the role

As an ICT BDM, your main focus is bringing in new business.

 You will work closely with Tier one Telco Partner Account Managers and make them aware of the services you provide and create a win-win scenario with customers.

Responsibilities

• Build new client base and maintain strong partnership relationship with Telstra and other partner AEs / AMs
• Demonstrated experience of engaging with customer's senior management
• Ability to open new enterprise accounts by engaging at senior level
• Demonstrated success in winning new business
• Experience in solution selling across:
  1. IT Mobility / MDM Solutions (main focus)
  2. IT managed services
  3. ICT project services
  4. Telco
• Managed Large to Enterprise customers
• Solution selling a range of technology solutions
• Projects consulting (installs, builds, upgrades, migrations)
• Must have the strong business acumen to relate to senior management 

Experience: You MUST have:

• Experience Solution Selling around – IT infrastructure, Managed Services and especially with a focus on selling managed mobility/MDM solutions
• Proven track record of several years work experience in selling managed mobility, MDM solutions and  IT infrastructure solutions
• Candidate must have a proven track record of meeting/exceeding sales targets in IT solutions area
• Good understanding of technologies and technology landscape especially the ICT services offered by Telstra
• Previous experience working within Telstra or Optus as Account Manager or Account Executive for large to enterprise clients or working in sales at a Telstra Mobility and ICT Enterprise partner

What's On Offer:

• Good salary + Uncapped commission structure
• Full-time role + Competitive Remuneration
• Great culture
• A strong delivery team to back you

How to apply:

• If you are on our website then please apply using the “Apply Now” button below
• If you are NOT on our website then please apply via the link: https://www.appetencyrecruitment.com.au/16e3b1ef/sales-and-marketing-jobs/bdm-managed-mobility-and-managed-ict-bentleigh-east.php

Other titles for this role in other organisation might be: Telstra Account Executive, Telstra Account Manager, Client Success Manager, Business Development Executive, Business Development Manager, Account Executive, Account Manager, Relationship Manager, IT Infrastructure Specialist, IT Sales Director, Sales Director, Business Development Director, Sales Manager

• Varied exposure – autonomous role – wider product/service offering
• Capable of taking “extreme ownership” on delivering results 
• Good culture, CBD location and good earning potential

APPETENCY is a specialised Digital, recruitment & HR tech consulting firm that is known for exceptional client satisfaction and for delivering exceptional results for our clients.

We are highly customer-focused. We are looking for performers/leaders who care about the clients and focus on providing exceptional results and customer experience.

About the Role - Responsibilities & Requirements
The official title of the role will be “Client Success” encompassing your accountability to ensure success for the clients.

You will be involved in capturing new clients and selling recruitment, IT, RPO, Digital, Software development and SaaS services to the clients.

Primary Characteristics:

• We are Looking for leaders – exceptional relationship building and client management experience
• Capable of taking “extreme ownership” on delivering results 
• Proactive, Accountable and Want to achieve more

Responsibilities:

• Develop new clients (BD) and manage (AM) existing clients across Digital and Recruitment portfolio
• Understand the client's business
• Enforce quality and timely client delivery by APPETENCY team - Working with project manager/service delivery manager to ensure client success (overseeing but not actually managing the delivery)
• Building exceptional long term relationships with the clients - Understanding and documenting client environment, culture, etc + Build and Project Manage client relationships and delivery
• Must have good understanding of IT and Solution selling experience - Ability to understand the bigger picture and identifying/recommending the right solution for the client 
• Strong time management skills and the ability to multi-task/handle multiple roles
  • Ability to annalise the capacity to the delivery teams and focus of products that ensure quality delivery for clients
• Take accountability of activities, KPIs and result – ability to reverse engineer your targets to an annual plan

• New Business Development across –
  • Predominantly Recruitment, IT staffing, RPO
  • IT development projects, Digital Marketing projects,
  • HR Software (AppetencyHR), Employer Value proposition & HR consulting
  • Managed service, on-site staffing
  • Achieving a mix of monthly revenue and monthly recurring revenue targets across product portfolio range
  • Build plans for achieving the KPIs
  • Capitalising on your network and other prospecting techniques to capture new logos/clients

• Ability to contribute to the growth strategy & product development of the business
• Working with internal team for marketing promotions and providing ideas pertaining to sales/marketing
• Accurately capturing leads in the CRM system
• Reverse marketing quality candidates to existing clients and prospects
• Site visits to facilitate relationship building and well-being checks on placements
• Client and Team management

Experience Requirement:
 

• EXCEPTIONAL English & communication skills both oral and written
• Proven track record showcasing numbers, relationship building & extreme ownership
•  Someone who takes pride in contributing to the success of clients
• Someone who loves sales & has a demonstrable past success of achieving the KPIs
• Hardworking & committed
• Extensive network in Melbourne market preferably in the mid-market
• 5-8 years of sales experience preferably in IT, Digital, recruitment, IT managed services, RPO, Digital marketing 
• Previous technical experience is highly regarded but must have the ability to discuss technical requirements with the clients
• Ideal candidates would have experience across recruitment and digital space

What is on offer?

• Great working environment and culture – you must have values similar to our
• Permanent Position – Base + super + on-target earnings of $150K+with uncapped comms
• High performance-driven culture with sufficient autonomy
• Long term career and growth opportunities
• Work flexibility supported including partially work from home, flexible start and end time
• Open to regional candidates that are happy to travel to office/client sites/client meetings when requiring

How to apply:

• If you are on our website then please apply using the “Apply Now” button
• If you are NOT on our website then please apply via the link: https://www.appetencyrecruitment.com.au/48a13d50/sales-and-marketing-jobs/client-success-manager-recruitment-rpo-digital-appetencyhcm-it-melbourne.php

Other titles for this role in other organisation might be: Client Success Manager, IT Business Development Consultant, RPO specialist, RPO Manager, MSP Manager, MSP Consultant, Digital Sales Executive, Business Development Consultant, Business Development Manager, Account Manager, Account Executive, Recruitment Manager, Senior Recruitment Consultant, Client Recruitment Advisor, Client Advisor

APPETENCY | Desired Success, Achieved. @ 03 8560 3750

• IT infrastructure & Cloud services solution selling
• Strong networking and relationship building skills
• Ability to work closely with Partner AEs/AMs
• Professional environment with training and development opportunity

Our client is a specialist in converged communications, Professional IT Services, Managed IT services, Cloud solutions and Enterprise mobility.

About the role

As an ICT BDM, your main focus is bringing in new business.

 You will work closely with Tier one Telco Partner Account Managers and make them aware of the services you provide and how they will create a win-win scenario with customers.

Responsibilities

• Build new client base for the IT managed services practice and build and maintain strong partnership relationship with Telstra and other partner AEs / AMs
• Candidate must have a proven track record of meeting/exceeding Sales targets in IT solutions area
• Demonstrated experience of engaging with customer's senior management
• Ability to open new enterprise accounts by engaging at senior level
• Ability to work with inside sales and market team
• Demonstrated success in winning new business
• Experience in selling IT Solutions incorporating services
• Managed Large Enterprise and/or Service Provider customers
• Deliver IT services to clients using a range of technology solutions
• Provide high level desktop, server and network support and administration services to a variety of clients on site and remotely. 
• Projects consulting (installs, builds, upgrades, migrations)
• Must have strong business acumen to relate to senior management  

Experience: You MUST have:

• Proven track record of several years work experience in Selling of IT infrastructure solutions
• Proven track record of Exceeding sales expectation and of 100% accountability
• Experience Solution Selling around – IT infrastructure, Managed Services
• IT Qualification - B. E. /B.Sc. /Computer Science (Preferred), or Degree in IT/Marketing or University degree/Equivalent
• Good understanding of technology - OS support and troubleshooting experience - XP to Windows 10, Windows Server 2003 to 2012, MS Active Directory and Exchange, Virtualisation - VMware/Hyper V, Cloud, Citrix - Xenapp/Xendesktop, Backup management and maintenance, Strong Networking troubleshooting and support experience,
• Experience working within an MSP / System Integrator

On Offer:

• Good salary + Uncapped commission structure
• Full-time role + Competitive Remuneration
• Great culture
• A strong delivery team to back you
• ASAP start

How to apply:

• If you are on our website then please apply using the “Apply Now” button below
• If you are NOT on our website then please apply via the link: https://www.appetencyrecruitment.com.au/e05cc078/sales-and-marketing-jobs/ict-bdm-bentleigh-east.php

Other titles for this role in other organisation might be: Client Success Manager, Business Development Executive, Business Development Manager, Account Executive, Account Manager, Relationship Manager, IT Infrastructure Specialist, IT Sales Director, Sales Director, Business Development Director, Sales Manager

 Appetency Recruitment Services  @ https://www.appetencyrecruitment.com.au @ 03 8560 3750

#TopITRecruitment #ITSalesJobs #ITBusinessDevelopmentJobsMelbournee #IT_Telecom_Telstra_Sales #IT-Managed-services-sales-jobs

** Technically strong and ability to deliver projects

** Ability to build new relationships & Exceeding projects matrices

** IT infrastructure and Cloud services for Small, Medium to Large organisation client base

Our Client:                            

Our client proudly owned Australian, award winning managed services provider that is growing fast and looking for talent like yourself who can grow themselves and help the business grow. 

The role requires you to be technical, projects & customer champion. You should be able to speak the customers language as your own thus interact with client management in a business language and discuss the solution with client’s technical team in a technical language.

Common Requirement:

• Empathy and ability to listen to customer and understand the business criticality of your job for our client
• Strong work ethic and time management skills
• Hands - on experience in technical IT infrastructure solution design & implementation
• Excellent communication and relationship building
• Accountability – ability to take accountability & deliver customer satisfying results

The Project Engineer will work within a team demonstrating their proven technical, project delivery and superior customer service skills.  The role will require working  across ITIL disciplines, Incident / Problem Management, Configuration Management, Change Management, Release Management and Project implementation and stakeholder management.

Job tasks and responsibilities

• Delivering projects from solution design through to implementation
• Cloud Services – Primarily Microsoft Azure, Office 365 and proven exp. on large scale migration projects essential
• Delivering infrastructure projects autonomously and/or within a team (Active Directory and Exchange Server upgrades and deployments, Archiving, SAN deployments, VMware upgrades and deployments, Veeam, Anti-Virus, Office 365 Migrations) 
• Networking – ADSL, Fibre Network turn ups and troubleshooting, LAN Cabling, VLAN's  
• Security – In-depth knowledge Palo Alto & WatchGuard firewalls
• Toolsets – Kaseya, ConnectWise, IT Glue 
• ITIL Service Management certification 
• Supporting clients to resolve high level IT issues escalated by helpdesk in a timely and professional manner
• Validating and assisting in the maintenance of the client’s risk and issues registers
• Working closely with technical leads on other knowledge domains 
• Administering and Maintaining a range of networks and systems & providing network and systems guidance and support to key clients  
• Assisting the sales team with hardware specifications, quoting and technical solutions 
• Resolving Level 3 helpdesk complex IT issues
• Coaching junior engineers as/when required on the job  

In addition:

• Abilty to provide Pre-Sales support and Consulting – Client facing
• Project Management skills/experience shall be looked upon favourably
• Proven delivery of high quality Project Proposals, AsBuilts and Handover documentation   
• Experience working for MSP
• Experience working with Microsoft/vendor portals & ability to translate service/licensing pricing for new opportunities
• 80/20 split of Project vs. BAU work

Requirements:

• Excellent client service skills, communication skills and will be a reliable, professional individual
• IT experience in multi-server, multi-site, multi-domain environments  
• Pre-sales / Lead projects delivery - ability to hancle client discussions & solutions
• At-least 5+ years' experience in medium size company & supporting systems infrastructure (Systems, Storage, Virtualisation) 
• Tertiary qualification and Industry certification– IT, Engineering Degree, or equivalent experience. MCITP, MCSE, VCP, CCA  
• Strong Experience (and preferably certifications) in VMware, Microsoft Server Suite of products.  
• Must have a full Driver's License and their own car to attend client sites 

On Offer:

• Full time role + Competitive Remuneration
• Great culture
• Great learning, cross skilling and growth potential

How to apply:

• If you on our website, apply using the link below
• If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/6df39c09/information-technology-jobs/system-engineer-it-project-engineer-managed-services-south-melbourne.php

Other titles for this role in other organisation might be: System Engineer, Senior System Engineer, Projects Engineer, Senior Projects Engineer, IT Consultant, Senior System Administrator, Pre-sales Consultant, Senior Microsoft Tech, Senior Microsoft Expert, Infrastructure Expert

Appetency Recruitment Service @ https://www.appetencyrecruitment.com.au/ @ 03 8560 3750

• Full time Permanent position
• Great learning + growth potential

Our client is a multi-award winning and very well renowned company. The company is among the fastest growing companies and expanding the team to fulfil its growth and we need people who have wide technical skills and can help deliver high level of customer service. 

Key Must Haves:

• Excellent communication and interpersonal skills with a demonstrated ability to influence stakeholders in a positive manner
• Empathy and ability to listen to the clients and understand the business criticality of your job for our client

Key Responsibility:

You will be working as the newest member of the data recovery team by providing customer service to customers on the phone whether making calls, answering questions, or following up on queries, as well as meeting with clients face to face. As a Junior BDE you will have the opportunity to learn from more senior and experienced Business Development Executives. Using a proven sales methodology, together with your outstanding people and communication skills, as well as a hunger to succeed you will enable business and self growth.

Responsibilities include:

• Answering customer queries via email, phone and face to face
• Converting quotes into successful sales orders
• Sourcing new clients through various proven sales strategies
• Targeting prospective clients within our active industry verticals
• Tracking all activities through our online CRM and weekly reports
• Working closely with the rest of the Sales, Marketing and Technical teams to actively close opportunities

Requirements:

• A passion for providing exceptional customer service
• Drive and motivation to develop a career in sales
• Ability to build relationships with people at all levels
• Basic awareness of IT concepts and industry offerings
• Well-groomed and personally presented
• Excellent communication skills
• Self-starter and highly motivated to succeed 
• Passionate and "Out of the Box" thinker

To be eligible to apply, you must meet the following criteria:

• Australian Citizenship or Australian Permanent Residency status
• Current Resume and Proof of residency or citizenship to your application
• Australian University undergraduate degree in IT, Business or Marketing field, preferably

On Offer:

• Full time role + Competitive Remuneration
• Great culture
• Great learning and growth potential
• A career path for the right candidate

How to apply:

If you on our website, apply using the link below

If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/5cc2adb9/sales-and-marketing-jobs/inside-sales-south-melbourne.php

Other titles for this role in other organisation might be: Inside Sales Consultant, t, Hardware Sales, IT Sales, Sales Support, Hardware presales 
Appetency Recruitment Services @ 0385603750

We are seeking a capable, reliable, professional and client facing Field Engineer to join our fast paced MSP team providing BAU, systems, infrastructure and project delivery services to our valued clients.

We are seeking a customer focused go-getter and a natural problem solver to join our talented and inquisitive team. Our client has an enviable culture that fosters collaboration, inclusion and offers opportunities to develop and contribute to the growth of the company.

Required Skills:

• Windows server and workstation administration and upgrades
• Office 365 administration and troubleshooting
• Active Directory and Exchange Server administration
• Backup technologies (on premise and cloud)
• Virtualisation Technologies (VMware and/or Hyper V)
• Infrastructure monitoring and alert management  
• Basic Networking – routing / switching / wireless
• Car/Licence required for onsite field work
• Professional and clear English speaking skills essential
• Sharing knowledge, documentation and coaching team members required
• Flexibility to work in office and at client premises essential
• Minimum 3 years experience in a similar role
• MSP experience 

Desirable Skills:

• Cloud services exposure/experience desirable (Azure, AWS, Google)
• macOS & Mobile Device Management support
• Anti-Virus management and Microsoft update deployment experience
• Connectwise, IT Glue & Kaseya toolsets
• ITIL Foundation certification
• Microsoft and/or Cisco certifications would be superb

What is on offer:

• Fulltime/ Permanent role + Competitive remuneration 
• Client facing role + Cloud exposure
• Great culture – team work and supporting learning environment
• Great learning and growth potential

How to apply:

• If you on our website, apply below
• If you are NOT on our website, please apply on the link:  https://www.appetencyrecruitment.com.au/cf939312/information-technology-jobs/field-systems-engineer-sydney.php

Other titles for this role in other organisation might be: Other titles for this role in other organisation might be: IT Support Analyst, Service Desk Analyst, Senior Service Desk Analyst, IT Analyst, IT support, Junior IT Administrators, Support Engineers, IT Helpdesk Consultant, L2 Support, Support Analyst, Field Engineer

APPETENCY is a specialised Digital, recruitment & HR tech consulting firm that is known for exceptional client satisfaction and for delivering exceptional results for our clients.

We are highly customer focused. We are looking for performers / leaders who care about the clients and focus on providing exceptional results and customer experience.

About the Role - Responsibilities & Requirements
The official title of the role will be “Client Success” encompassing your accountability to ensure successful for the clients. You will be involved in capturing new clients and selling recruitment, IT, Digital and SaaS services to the clients.

Primary Characteristics:

• We are Looking for leaders – exceptional relationship building and client management experience
• Capable of taking “extreme ownership” on delivering results 
• Proactive, Accountable and Want to achieve more

Responsibilities:

• Take accountability of activities, KPIs and result – ability to reverse engineer your targets to an annual plan
• Must have good understanding of IT and Solution selling experience
• Strong time management skills and the ability to multi-task/handle multiple roles
• New Business Development

• New Business Development across – IT development projects, Digital Marketing projects, Recruitment, IT staffing, HR Software (AppetencyHR), managed service, on-site staffing
• Achieving a mix of monthly revenue and monthly recurring revenue targets
• Build plans for achieving the KPIs
• Capitalising on your network and other prospecting techniques to capture new logos/clients
• Ability to contribute to the growth strategy & product development of the business
• Working with internal team for marketing promotions and providing ideas pertaining to sales / marketing
• Working with project manager/service delivery manager to ensure client success (overseeing but not actually managing the delivery)
• Accurately capturing leads in the CRM system
• Building exceptional long term relationships with the clients
• Understanding and documenting client environment, culture, etc
• Ability to understand bigger picture and identifying/recommending the right solution for the client 
• Reverse marketing quality candidates to existing clients and prospects
• Site visits to facilitate relationship building and well-being checks on placements
• Client and Team management

Experience Requirement:

• EXCEPTIONAL English & communication skills both oral and written
• PROVEN Business development and client engagement experience
• Someone who loves sales & has demonstrable past success of overachieving the KPIs
• Extensive network in Melbourne market preferably in the mid market
• 2-5 years of sales experience preferably in IT, Digital, recruitment, IT managed services, RPO, Digital marketing  
• Previous technical experience is highly regarded but must have ability to discuss technical requirements with the clients

What is on offer?

• Great working environment and culture – you must have values similar to our - ASAP start for the right candidate
• Permanent Position – $60-80K+super + on-target earnings of $150K+
• High performance driven culture with sufficient autonomy
• Long term career and growth opportunities
• Work flexibility supported by a partial work from home
• Open to regional candidates that are happy to travel to office/client sites/client meetings
   

How to apply:

• If you are on our website then please apply using the “Apply Now” button
• If you are NOT on our website then please apply via the link: https://www.appetencyrecruitment.com.au/0b20fc26/sales-and-marketing-jobs/business-development-manager-recruitment-and-it-melbourne.php

Other titles for this role in other organisation might be: Business Development Manager, Client Success Manager, IT Business Development Consultant, RPO specialist, RPO Manager, MSP Manager, MSP Consultant, Digital Sales Executive, Business Development Consultant

APPETENCY | Desired Success. Achieved. @ 03 8560 3750

About Appetency Recruitment Services

Appetency Recruitment Services is a specialised recruitment & consulting firm that is known for exceptional client satisfaction and for delivering exceptional results for our clients. We are highly customer focused. We are looking for performers / leaders who care about the clients and focus on providing exceptional results and customer experience.

Appetency Recruitment Services provides comprehensive HR solution to its customers including recruitment, HR consulting, digital SaaS HCM and Employer of choice consulting depending on the client requirement. Most importantly, Appetency Recruitment Services takes accountability of the responsibilities assigned to us by the clients.

If above sounds like you then this is “the opportunity” in a great team.

About the Role - Responsibilities & Requirements
The official title of the role will be “Client Success” encompassing your accountability to ensure successful staff (not just placement for a cheque) for our clients. You will be clients advocate working in Appetency Recruitment Services and Appetency Recruitment Services advocate for the client.

Primary Characteristics:
We are Looking for a leader – exceptional relationship building and client management experience

• Capable of taking “extreme ownership” on delivering results 
• Capability to own his/her job closures and to understand impact/importance of his/her work on our clients & team
• Proactive, Accountable and Want to achieve more responsibilities

Responsibilities:

• Take accountability of your activities and result – ability to reverse engineer your targets to an annual plan
• Highly KPI driven environment for people who want to learn and perform
• Must have good understanding of IT / Technical recruitment and sourcing
• Strong time management skills and the ability to multi-task/handle multiple roles
• Good interviewing skills to “really assess” both cultural and technical skills of the candidates

The role’s responsibilities can be split across 4 areas:

Strategic

• Ability to contribute to the growth strategy of the business
• Assisting with marketing promotions and providing ideas pertaining to sales strategies and the direction of the business
• New Product and service research and development
• Acting as an ambassador for the business
• Market research & documentation
• Convert long term vision down to a daily – weekly – monthly plan

Tactical

• Building exceptional long term relationships with the clients
• Understanding and documenting client environment, culture, etc
• New Business Development – capture new clients
• Conducting final candidate interviews as “the final authority” before presenting candidates to the clients 
• Ability to understand the bigger picture and identifying/recommending the right salary package and fit 
• Reverse marketing quality candidates to existing clients and prospects
• Site visits to facilitate relationship building and well-being checks on placements
• Client and Team management

Operational

• Operate from client location as internal HR
• Map out HR processes at various client
• Prepare HR and employee documentation
• Acting as an ambassador for the client’s business
• Act as “Final decision taking authority” before presenting the candidate to the client
• Capturing and documenting client requirements & software product requirements
• Collaborating with the technical/software development team to ensure clients process are automated as required

Experience Requirement:
 

• EXCEPTIONAL English & communication skills both oral and written
• PROVEN Business development and client engagement experience
• PROVEN relationship building experience
• 2-4 years of IT, Digital recruitment experience in an agency environment
• 1-2 years internal HR experience
• Previous technical experience is highly regarded but must have the ability to interview candidates in a various technical role to assess the right fit for the client
• RPO experience shall be highly regarded
• Technical certifications shall be highly regarded
• Ideal Candidate: Person with technical background/experience and with experience in HR/recruitment
• Ideal Candidate: Intelligent individual who is looking to take the next step in his/her career

What is on offer?

• Great working environment and culture – you must have values similar to our
• Permanent Position – good pay + super + comms
• Long term career and growth opportunities
• Exposure to wide variety of roles and strategic client engagement
• Work flexibility supported by a partial work from home
• High performance-driven culture
• Autonomy in role – we are looking for high-performers & support autonomy
• Open to regional candidates that are happy to travel to office/client sites/client meetings
   

Are there any other benefits?

• Great central CBD location - walking distance from Southern Cross station
• Premium office building & good working environment 
• Friday drinks and food
• Free access to Gym on the premise
• Ride to work - free parking for bike 

How to apply:

• If you on our website, apply using the link below
• If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/bfc90b6d/hr-jobs/senior-recruitment-consultant-hr-advisor-melbourne.php

Other titles for this role in other organisation might be: Client Success Manager, Client Success Consultant, HR Manager, Recruitment Manager, Business Development Manager, Client Engagement Consultant, HR administrator, Recruitment Coordinator, HR Advisor, Recruitment Advisor, Recruitment Consultant, Senior Recruitment Manager, Senior Recruitment Consultant, Client Services Manager, Account Manager, Consultant, RPO specialist, RPO Manager, MSP Manager, MSP Consultant

Appetency Recruitment Service @ 03 8560 3750

•  Ability to build new relationships & Exceeding Sales Targets
• New Business Development experience in Small, Medium to Large Organisation client base
• Solution selling around IT infrastructure & Cloud services

Our Client:

Our client is an award winning managed services provider that is growing fast and looking for talent like yourself who can grow themselves and help the business grow. 

The role initially shall be new business development role and moving to a mix of BDM and AM as your clientele grows.

Common Requirement:

• Excellent relationship building capability.

• Strong work ethic and time management skills

• Hands - on experience in technical IT infrastructure solution selling.

• You must love sales

Job tasks and responsibilities

• Build new client base for the IT managed services practice – 100% new acquisition

• Create proposals, pricing, quotes for customer requirements and build strong sales pipelines 

• Excellent knowledge of ITIL based Service Management workflow applications like Incident, Problem and requirements management.

• Building & Solution selling around IT infrastructure, Cloud infrastructure (AWS, Azure), Servers, Mobile device management (MDM), mobility, telecommunication etc set up of the clients

• Build strong customer relationships and accountable for customer NPS - Responsible to set and manage client expectations

• Excellent time management, pipeline management & revenue management expertise

• Accountable for building new client base, revenue growth and exceeding target expectation

Experience: You MUST have:

• Proven track record of several years work experience in Selling of IT infrastructure solutions with an IT Managed Service Provider

• Experience Solution Selling around – VMWare, Infrastructure, Cloud and Mobile devise management (MDM) systems, projects,  etc

• Strong understanding of IT infrastructure such as servers & configuration & maintenance: Windows Server, Exchange, O365, Active Directory, AirWatch, Web server platforms (IIS, Apache), other mail systems, web certifications such as SSL and IIS and how IT fulfils business objective

• Candidates with VMWare, Microsoft, ITIL certifications shall be given preference 

• Proven experience of collaborating with vendors and creating quotes around IT services – Cloud, Azure, Server utilization, etc

• Exceeding sales expectation and must have proven track record of 100% accountability

On Offer:

• Full-time role + Competitive Remuneration

• Great culture 

• Leadership and growth potential

How to apply:

• If you on our website, apply using the link below

• If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/a3608386/sales-and-marketing-jobs/business-development-manager-managed-it-services-south-melbourne.php

Other titles for this role in other organisation might be: Business Development Manager, Client Engagement Manager, Account Manager, Relationship Manager, Client Success Manager, Business Development Executive, Business Development Manager, IT Infrastructure Specialist, IT Sales Director, Sales Director, Business Development Director, Sales Manager, Senior IT Consultant, IT Specialist, IT Security Expert

Appetency Recruitment Services @ 0385603750

• Exceeding sales targets - Solution selling around IT infrastructure & Cloud services
• New Business Development especially Managed Services in SMB market
• A self-sufficient BDM with a good network in small-mid market

Our Client:                        

Our client is a MSP provided located in the heart of Melbourne CBD. The business is an established name with the niche regulated clients such as clients in Healthcare, Pharma, Financial Services, Legal etc

The New Business Development requires adding new logo to the managed services business. A mature environment is looking for an established BDM with good network and proven performance history.

Responsibilities

• Build new client base for the IT managed services practice – 100% new client acquisition
• Generate sufficient activity and be Accountable for revenue growth and exceeding target expectations
• Leverage the network to build strong customer relationships and a strong positive contribution to the company’s bottom-line
• Create proposals, pricing, quotes for customer requirements and build sales pipelines
• Solve customer’s business problems and responsible to set and manage client expectations
• Discussing and solution selling around IT infrastructure, Cloud infrastructure, Servers, Mobile device management (MDM), security, managed services, project services, etc
• Ability to open new doors for managed services for the business
• Excellent relationship building capability
• Strong work ethic and time management skills

Experience: You MUST have:

• Proven several years of new business development experience selling managed services with a Managed Service Provider
• Proven track record of several years of work experience in Selling of IT infrastructure solutions 
• Proven track record of Exceeding sales expectation and of 100% accountability
• Experience Solution Selling around – IT infrastructure, Managed Services
• Hands - on experience in technical IT infrastructure solution selling
• Ability to open new doors and bring in new logos
• Strong network in the Melbourne region and within IT ecosystem
• A true hunter who is capable to leverage network and generate revenue with minimal leads/marketing support
• Candidates with technical background and certifications on VMWare, Microsoft, ITIL and Microsoft certifications who require minimal pre-sales support shall be given preference but not mandatory as pre-sales support is available
• A mature sales individual for a mature environment

On Offer:

• Exceptional remuneration for the right candidate + unlimited earning potential 
• Full-time role
• Great culture
• Good commission structure + Uncapped commission
• A strong delivery team to back you

How to apply:

• If you on our website, apply using the link below
• If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/d7f8c864/sales-and-marketing-jobs/bdm-it-managed-service-melbourne.php

Other titles for this role in other organisation might be: Client Success Manager, Business Development Executive, Business Development Manager, Account Executive, Account Manager, Relationship Manager, IT Infrastructure Specialist, IT Sales Director, Sales Director, Business Development Director, Sales Manager

 
Appetency Recruitment Services @ 0385603750

Our Client:

Australian based ICT solutions provider that specialises in providing a wide range of quality IT products and services to business. The company cares about people and is a place where people help customers and each other. Good culture and encouraging place to work.

Job tasks and responsibilities:

• Has sold Managed Services
• Open to clients in all sector
• Must have a good understanding about IT security
• Target market would be clients with 50 to 300 end users with an internal IT SPOC
• Must be self sufficient
• Must be able to cold call, generate leads and contribute strategically to the BDM initiative
• Must have good network
• Must be able to think out of the box and hit the numbers
• Excellent communication Skills
• Have good understanding of IT Products and Services

On Offer:

• Full-time role + Competitive Remuneration
• Uncapped Commissons
• Great culture
• Leadership and growth potential

How to apply:

If you on our website, apply using the link below

If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/fe9b0cfc/sales-and-marketing-jobs/business-development-manager-cheltenham.php

 Other titles for this role in other organisation might be: Client Engagement Manager, Account Manager, Relationship Manager, Client Success Manager, Business Development Executive, Business Development Manager, Business Development Director, Sales Manager,

Appetency Recruitment Services @ 0385603750

Our Client:

Australian based ICT solutions provider that specialises in providing a wide range of quality IT products and services to business. The company cares about people and is a place where people help customers and each other. Good culture and encouraging place to work.

Job tasks and responsibilities

• 1 month of the signed "new" managed services contract 
• Must be a great communicator 
• Does not need to have a technical background but must be able to have meaningful technical discussions with the clients
• Must take ownership of the client and make the service delivery responsibilities to ensure client's expectations are met
• Generate or ensure team generates client reports
• Ensure clients expectations are met 
• Identify new opportunities within the existing client

    On Offer:

• Full-time role + Competitive Remuneration
• Great culture
• Leadership and growth potential

           How to apply:

• If you on our website, apply using the link below
• If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/408ba6f9/sales-and-marketing-jobs/account-manager-cheltenham.php

 Other titles for this role in other organisation might be: Client Engagement Manager, Account Manager, Relationship Manager, Client Success Manager, Business Development Executive, Business Development Manager, Business Development Director, Sales Manager,

Appetency Recruitment Services @ 0385603750

• Full time Permanent position
• Expected to earn bonus + profit sharing as well
• Very Wide exposure + growth potential

Our client is a multi-award winning and very well renowned company. The company is among the fastest growing companies and expanding the team to fulfill its growth and we need people who have wide technical skills and can help deliver our high level of customer service. 

Our client’s core clientele are from 20 to 250 PCs but as demand continues to grow, so too support scope.  The primary purpose is to remove the impediments caused by IT to business growth.

 Key Responsibility & Must haves:

You will pivotal in the implementations and ensure 100% client satisfaction. The primary objective will be to provide business and technical solutions to prospective and current customers and grow Managed IT Services, Cyber Security & Risk, Cloud & Hybrid, Infrastructure and Consulting & Advisory domains.

You will be the one who will be the face of the organisation, thus you need

• Excellent communication and interpersonal skills with a demonstrated ability to influence stakeholders in a positive manner
• Empathy and ability to listen to the customer and understand the business criticality of your job for our client
• You will be the primary sponsor for 2 of 5 domains

This is a key role you will see you design and price technical solutions to meet client’s requirement whilst proactively identifying technology opportunities & new product offering for end client to help our client achieve their revenue business goals. 

You will have come from a technical background before moving into Account Management / Business Development / Pre-sales role and be motivated, positive and resilient and may now be looking to join an IT company that will give you the opportunity and support to succeed further in your career.  

Key Skills you will need to bring to the role:

1. Pre-sales

• Exceptional communication and presentation skills and ability to confidently present and negotiate solutions and value propositions, analyse a range of situations and respond effectively
• A technical background in core cloud and keen interest in keeping abreast of current and emerging technologies 
• Attend meetings with salespeople with shared responsibility for winning and retaining customers in a B2B environment. The Pre-Sales Solutions Consultant has direct responsibility for the solution proposed and excellence of advice provided
• Translate business requirements into IT solutions
• Design, price and scope solutions in conjunction with the professional services team
• Educate and empower prospects and customers to make commercial purchasing decisions
• Write proposals and respond to information requests (RFP/RFQ etc.)
• Prepare and present targeted C-Level presentations
• Join in sales campaigns and events
• Participate in sales handovers to internal teams
• Awareness of vendor frameworks such as Microsoft SOF
• Build and contribute to the continuous improvement of pre-sales expertise (e.g. tools, templates and processes)
• Experience with scoping, quoting and pricing tools

       2. New Product Development

• Maintain technical pre-sales qualifications and certifications for key vendors (e.g. Microsoft, Telstra and HP)
• Nurture technical pre-sales relationships with our partners (vendors, suppliers and contractors)– leverage their expertise for opportunities
• Subscribe and keep abreast of changes in vendor and competitor products and services across domains.
• Experience with vendor analysis, requirements gathering, negotiations and handling complex commercial structures

Requirements:

• Previous experience as Pre-sales Consultant, Technical Account Manager or Business Development preferably in a MSP (Managed Services) environment
• Strong technical background in IT and cloud services (Microsoft, Telstra, & HP)
• Technical problem solving, solution design, solution sales, solution pricing experience in Cloud, Network, Server, Security for SMB clients
• Tertiary education, ideally a university bachelors’ degree (in any field) NOT Masters
• Preferably few technical certifications especially in cloud, security, servers
• A valid driver's license
• The right to work in Australia.

On Offer:

• Full time role + Competitive Remuneration
• Great culture
• Leadership and growth potential

How to apply:

• If you on our website, apply using the link below
• If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/4d20e465/information-technology-jobs/pre-sales-solutions-consultant-melbourne-northern-surburb.php

Other titles for this role in other organisation might be: Technical Account Manager, Account Manager, Client Success Manager, Client Engagement Manager, IT Manager, Pre-Sales Consultant, Cloud Consultant, Solutions Architect, Pre-Sales Architect, IT Consultant, Infrastructure Consultant

 
Appetency Recruitment Services @ 0385603750

• Automation and Continuous improvement focus role
• Service Catalogues Owner role including service strategy, architecture design & senior pre-sales consultant responsibilities
• Senior Role reported to MD
• Fantastic Work Environment – great career opportunity

Our client is a renounced and leading Managed Service Provide with a wide variety of clients from Enterprise to SME space in various sectors such as government, private corporations.

Role:

 The Operations Lead will have experience in delivering services based on ITIL framework and manager business outcomes across Cloud, DataCentre, Network, UC, Security, End User Computing & Applications.

You must have experience formulating Service Strategy meeting customers’ needs and objects and experience delivering Service Strategy to Plan/Service Design that delivers to business objectives.

You will have the ability to gather requirements to map to service catalog items / or bespoke offerings as the Service Architect. You will work closely with Customer Service Lead (CSL) to ensure Customer Service Strategy is established and executed by the SDM Manager.

You will apply an analytical and action-oriented approach to achieve service incremental and large-scale improvements as part of Continual Service Improvement.

The position also involves the following:

• Own the Service Catalogue and align all operational toolsets & detailed task list
• Service level management including Availability, Capacity, Security, Asset, Configurations, Service Management
• Work with Vendors & Suppliers to enhance and improve Service Catalogue
• Lead the Operations and SDM to innovate, evolve to improve operational capabilities to deliver customer experience by systemising adherence to processes, procedures and toolsets automation
• Establish efficient processes and automate customer on-boarding process
• Build Roadmap, build Service Catalog and action plans to balance risk, improvements, budget and service quality
• Work with sales team to design the customer solutions and jointly own the solutions sale with the sales team
• Excellent prioritisation and time management skills & Highly developed analytical and problem-solving skills
• Ability to manage output delivery of the offshore team by creating detailed work packages with quality assurance on an output

Experience

• Experience within a Managed Services environment, supporting multiple Customers' network and server infrastructure 
• Operational toolset design & improvement (Sciecelogic, Kaseya, Veeam One, WSUS etc)
• Experience with asset and CMBD management
• Experience in using an ERP system and managing vendors, onsite & offshore teams

Key Accountabilities

• Service Strategy: Define Automation strategies i.e. DevOps and Automation strategy for offshore and cost management to reinvest customer experience
• Service Assurance: Automate reporting and recommend reporting automation to clients
• Service Transition: Manage successful transition and remediation of new customer
• Service Operations: Ensuring operations are up-to-date i.e. Patch Management, Alert Maintenance
• Service Improvement: Focus and bring continuous improvement
• Financial Management: Accurately forecast work and movement of resources to satisfy demand without overloading key resources

Key Result Area

• Customer satisfaction
• Manage the Operations team and achieve the target commercial outcomes

Required Qualifications

• Tertiary qualifications in an IT or related discipline
• ITIL Certification & Certifications in Security Management
• Certifications in infrastructure & architecture design

What is on offer:

• Base Salary + super
• Permanent position
• Excellent leadership & client engagement role
• Excellent office & culture - where people enjoy their job, and always learn a lot

How to apply:

• If you on our website, apply below
• If you are NOT on our website, please apply on the link:  https://www.appetencyrecruitment.com.au/3c22e29b/information-technology-jobs/lead-operations-engineer-st-kilda-road.php

Other titles for this role in other organisation might be: Senior IT Consultant, Subject Matter Expert, Infrastructure Specialist, Principal Solutions Expert, Main Engineer, Senior Consultant, NOC Engineer, Automation Expert, Infrastructure automation expert, Infrastructure DevOps Engineer

• Strong responsive Web, Mobile Development & Umbraco CMS framework experience
• Full exposure with frontend/backend/Middleware applications
• Multi-million $$ revenue platform

Job description

Work with a well renounced and leading digital technology company in the Gaming industry. Our client is among the leaders in gaming products and services include poker tournaments, trivia nights, footy tipping competitions and sports bar marketing tools.

 Key Responsibility:

You will pivotal in the scaling current systems and products. You will work on modifying the SaaS platform with new features and developing the mobile app version of the platform. You must be technically very strong and hard working to meet the timely delivery of the client requirement platform.

 Primary Role Responsibilities:

• Excellent experience with Entity Framework and in web based projects with C#, ASP.NET, MVC, Web API 2. 
• Develop and maintain Online registration and tournament software used in the conduct of poker tournaments
• Ability to build responsive web applications compatible with all devices and browsers
• Successfully enhance and maintain Poker websites using Umbraco CMS framework
• Database schema and SQL query design skills
• Good understanding of Object Oriented design
• Understanding of Agile and Scrum methodologies
• Experience with TDD, HDD, and LDD and testing scenarios to deliver
• Ability to work independently and in team and technically capable to give direction and set framework for ASP .NET practices
• Capability to work independently technically and within a team

Requirements:

• Experience in developing Umbraco based websites is a must.
• Strong background in .Net development in web based projects with C#, ASP.NET, MVC, Web API 2
• Experience in .NET technical stack  and good knowledge of AngularJS/JQuery/JAVAscripting, Bootstrap, HTML5, CSS, AJAX
• Strong experience in any of the frameworks - Bootstrap, Foundation, Semantic UI, Materialize CSS etc
• Solid understanding on Database and with MSSQL Server and ability to write complex SQL query, stored procedure, trigger and function
• Experience on creating and integrating RESTFul API and webservices
• Cloud exposure especially ability to administer AWS AWS web servers
• Mobile App development skills using Ionic/React Native (desired)
• Technical degree qualification required

On Offer:

• Competitive Remuneration on a permanent position
• Melbourne CBD location
• Un-parallel full rounded work experience and exposure on development of market leading products

How to apply:

• If you on our website, apply below
• If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/companydescription.php?tid=154

Other titles for this role in other organisation might be: Senior .NET developer, .NET Developer, Full stack Developer, Web Application Developer, Umbraco Developer, .NET Junior Architect

* A results oriented, an entrepreneurial spirit who wants make his/her own future. The opportunity is of complete ownership of your P&L.

You need to have an ethical approach and natural affinity for developing rapport with others, self-management, time-management and a passion for excellence. You will lead other team members and she/he will be there to support to succeed in this high-performance culture.

  
Primary Responsibility

• Responsible for bottom line for the business i.e. generating new business for the company
• Accountable for Partner targets
• Manage on-site and off-shore team and performance
• Build and enhance client relationships and satisfaction
• Conduct final interviews with shortlisted candidate and presentation them to the client

Skills and experience (Secondary Responsibilities)
 

• Lead and coach junior and experienced team members on their daily recruitment activity
• Manage team on “A 360 degree methodology” - You will be responsible for business generation and managing team to present you with shortlisted candidate after all stages of candidate acquisition, pre-qualification, skills evaluation, interviewing
• Hungry to succeed and earn more
• Ability to learn and use internal IT systems
• Experience in recruiting and ability to lead and teach the team
• Vast client and candidate network
• A natural result oriented leader who can motivate team to achieve results Partner’s Profit making potential

What’s on Offer as a Recruitment Director? 

• Profit share with the company
• Uncapped earning potential – established team
• Established Branding – Established Operations
• Partners have flexibility to work from anywhere
• Access to daily dashboards to manage team performance
• Organisation with internal CRM system

How to apply:

• If you on our website, apply below
• If you are NOT on our website, please apply on the link:

We are looking for entrepreneurs who want to grow professionally without having to cap their earning potential.

Other titles for this role in other organisation might be: Senior Recruitment Manager, State Client Account Director, Client Director, Recruitment Director, Client Engagement Manager, Service Delivery Manager

** Exceeding sales targets

**New Business Development into Managed Services especially around mobility

** Account Management and solution selling around IT infrastructure and Telstra services

Our Client:

Our client is a Telstra Enterprise partner and we are looking for exceptions candidate, a relationship builder who can capture new clients, build strong client relationships and contribute to the growth of the Managed IT Services business of the organisation. 

The role initially shall be new business development role and moving to a mix of BDM and AM as the clientele grows.

Common Requirement:

• Excellent relationship building capability.
• Strong work ethic and time management skills
• Hands - on experience in technical IT infrastructure solution selling.

Job tasks and responsibilities

• Build new client base for the IT managed services practice
• Accountable for revenue growth and exceeding target expectations
• Designing and building solutions around IT infrastructure, Cloud infrastructure (Telstra cloud, Azure), Servers, Mobile device management (MDM), mobility and telecommunication set up of the clients
• Create proposals, pricing, quotes for customer requirements and build sales pipelines
• Excellent knowledge of ITIL based Service Management workflow applications like Incident, Problem and requirements management.
• Build strong customer relationships and accountable for customer NPS
• Responsible to set and manage client expectations

Experience: You MUST have:

• Proven track record of several years work experience in Selling of IT infrastructure solutions
• Exceeding sales expectation and must have proven track record of 100% accountability
• Experience Solution Selling around – VMWare, Infrastructure, Cloud and specially Mobile devise management (MDM) systems and Smart Devices (Apple, Android devices like tablet and smart phone, Windows iOS etc
• Strong understanding of servers & configuration & maintenance: Windows Server 2008 / 2003, Exchange, O365, Active Directory, AirWatch, Web server platforms (IIS, Apache), Linux Forms (Ubuntu, Fedora, Red Hat, Open Suse), other mail systems, web certifications such as SSL and IIS
• Previous experience of Telstra business products and process shall be beneficial
• Candidates with VMWare, Microsoft, ITIL and Telstra certifications shall be given preference
• Proven experience of creating quotes around IT services – Cloud, Telstra Cloud, Azure, Server utilization, etc

On Offer:

• Full-time role + Competitive Remuneration
• Great culture
• Leadership and growth potential

How to apply:

• If you on our website, apply using the link below
• If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/companydescription.php?tid=139

Other titles for this role in other organisation might be: Account Executive, Account Manager, Relationship Manager, Client Success Manager, Business Development Executive, Business Development Manager, IT Infrastructure Specialist, IT Sales Director, Sales Director, Business Development Director, Sales Manager

 
Appetency Recruitment Services @ 0385603750

• Extensive Experience in PHP – at Product Owner level @ ERP product
• Permanent Role – Gold Coast Lifestyle & Cost of living @ Sydney Salary
• Excellent people, documentation, communication and client skills

Our Client is a SaaS software start-up with an ERP product for Transport Management and Warehouse Management. With clients all over Australia and New Zealand, the team is gearing for an international expansion.

As a Lead PHP Developer, you will be expected to take over the responsibilities from CTO of the organisation. With SaaS Web and mobile application taken care of, CTO is having renewed focus on developing new features for the international market. Lead PHP Developer is expected to lead a team of 3-5 developer as the product owner for PHP side of things.

Skill / Experience Requirements:

• Ability to take extreme ownership of the product & take responsibility as his/her own product
• MUST have 8+ years experience in PHP Development 
• Ability to maintain the latest in PHP world, security and ability to think strategically at “product value proposition” level
• Lead & manage team and ability to delegate work
• Smart individual with Very good communication and ability to manage client relationship effectively and ability to manage team for effective delivery

What will you do?

• Executed projects throughout Software Development Life Cycles (SDLC) in Agile environment (scrum, sprint environment)
• Assign and manage the work allocation within the team and be responsible for timely delivery
• Work with mobile lead, CTO, and team of developers to produce great new features, re-factor old code, enhance APIs and implement further automated testing.
• Ensure quality & comprehensive testing of the product & releases
• Work with web app dev team to further the development of our public API and its use within our mobile apps
• Excellent time and sprint management capability to ensure timely delivery
• Work with business & client to resolve any client issues & take 100% ownership of the product irrespective of time & day to ensure 100% client satisfaction

What is on offer:

• Permanent lead role + Competitive Remuneration
• Gold Coast Lifestyle + Cost of living @ Sydney Salary
• Complete product ownership / Leadership Opportunity
• Role in product based company & ERP product development

How to apply:

• If you on our website, apply using the link below
• If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/companydescription.php?tid=121

Other titles for this role in other organisation might be: Lead PHP Developer, Senior PHP Developer, PHP Developer, Full Stack Developer, Front End Developer, Back End Developer, Core PHP Developer, Lamp Developer

• Experienced Full stack Developer.
• 7+ years of experience
• Permanent Role – Immediate Interview

Skill / Experience Requirements:      

• 7+ years of  experience as Full stack Java Developer  
• Experience with node.js, typescript, nginx, docker, AWS, Postgres, mongo and react (+navite).
• Solid Experience in node.js or typescript
• Not essential to have experience across the entire stack however relevant equivalents will be highly regarded.
• It’s important that you’re a well-rounded individual who knows technology intimately and is genuinely motivated.
• You will also have to work on number of different libraries and frameworks to do the job in the right place

What is On Offer:

• Permanent role
• Excellent growth prospects

How to apply:

• If you on our website, apply using the link below
• If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.au/companydescription.php?tid=118

Appetency Recruitment Services @ 03 8560 3750

Job Description 

To be successful in this landing this awesome role it is imperative that you have had proven experience selling Enterprise Software Solutions 

Role and Responsibility

Your role will be to identify, develop and close new business opportunities within the Enterprise Software space

You will also manage and grow each account by offering effective customer service and product demonstrations.

• Understand client requirements and create need for the HR Solutions
• "Smash" Monthly and Quarterly sales targets
• Generate, Explore and develop new business sales
• Maintain a solid opportunity pipeline
• Meeting clients face to face and conduct product demonstrations
• Experience Writing comprehensive tender responses, including coordinating bid teams
• Excellent communication skills
• Strong presentation and negotiations experience
• Excellent technical IT aptitude and a fast learner!
• Consultative, friendly yet focused "Solution Selling" approach: true trusted advisor approach
• Ability to talk confidently to CTO, CIO, HR Managers and Procurement Managers about high level IT solution and technical concepts
• Develop and maintain relationships with existing and new contacts

Mandatory Personality Attributes Required

• Highly motivated person
• Works to earn huge money for himself & NOT for salary
• A person who is not full of promises BUT full of actions
• Proven Enterprise Solutions Selling experience most probably in SaaS based HR softwares

What is on offer?

• Good Base +  Commission 
• Career Progression – Stepping into State Manager role
• Good remuneration and work place options / CBD Office
• Complete Product training
• Great work life balance
• Professional and customer driven company culture

Graduate Application Developer

Role Summary

A proficient application developer who has great knowledge in .NET web application development and some CMS such as PHP, Joomla. You will be developing working on product enhancement or website development project. We are a coherent team and looking for person who likes to take responsibility and lead juniors in future

To be successful you will have the following experience

• Have or soon completing a master's degree in IT (or relevant educational qualifications)
• Strong Development experience and Proven skills with .Net or website development CMS
• Experience with Web application development using VB, C#, ASP.NET, JavaScript, PHP, Woodpress or Joomla
• Ability to communicate clearly and effectively
• Ability to work mostly autonomously as well with other team members
• Passionate commitment to developing high quality products
• Passionate about professional development

Extra points

Ability to work with

• Microsoft SQL Server and write basic SQL queries

• Microsoft office products (Word/ Excel/ etc.)
• Microsoft Server knowledge is a bonus

Our client Telstra National Dealer is looking for Tele-appointers to set appointments with our customers.

Skills and attributes

To be successful in this role

1. You will be provided lists of local Telstra and Non-Telstra customers to call and identify sales opportunities and book appointments for Account Manager
2. MUST have recent experience in an outbound calling role preferably in Telecom sector
3. a highly effective, organised and motivated individual with excellent communication skills
4. Must have excellent presentation skills
5. proven track record in Tele-appointing performance
6. You must have ability to build rapport with the customers and team
7. Ideally you will have a sound knowledge of Telstra business products however this is not essential

What is on offer?

1. salary package based on skills and experience - base salary, super, and uncapped commission
2. Excellent performers will get the opportunity to develop in step-up in Account
3. Opportunity to get Telstra accreditations

If you are a person that strives on building a strong working environment and prides yourself on achieving excellence in a dynamic industry and truly believe you have what it takes then please apply for this role.

Reporting to the Manager, Analytics, the Insights Analyst will perform data analysis, and design and deliver reports and insights, to inform key business decisions and actions in relation to the road safety camera program, infringement management and enforcement and other policy matters as directed. 

In this role you will:

• interpret available data and relevant reports, including integrating where relevant with other sources across IMES, to provide business leaders with critical and relevant insights and commentary about what’s happening and why
• develop clear and effective reports and data visualisations on Victoria’s infringement system and other related subjects to meet key reporting requirements, and make it easy to use the information to make decisions
• collect, compile, process, analyse and interpret data using system support tools such as MS Access, SAS and Business Objects.

As our ideal candidate, you will have:

• experience using programming languages, such as SAS and SQL
• efficient in the use of data visualisation tools such as Qlik and TIBCO Spotfire
• Efficient in extracting and using data from multiple sources, including Enterprise Data Warehouses
• self-management skills - addresses conceptual and specialist skills, using own strengths and managing weaknesses to mitigate obstacles and advance difficult or unpopular decisions that are based on a clear understanding of how outcomes should be achieved
• presentation skills – leads discussions in a group setting to support a particular point of view and delivers conclusive reasoning and arguments to gain audience support.

Bachelor’s Degree in Statistics, IT or Mathematics; or other relevant qualifications and/or experience.