We have successfully filled role however you are not late! Our clients recruit for this role throughout the year. Thus, if you find this role suitable, we recommend you apply for the role and we shall approach you the next time this position becomes available.
Team providing an opportunity to learn and grow
Central location with good work environment
Opportunity to be part of a culture change from reactive to proactive support
Our client a small but established Managed Service Provider. The MSP has many clients that they have been servicing over more than 2 decades. The organization is going through a cultural change from reactive to proactive and this / your role shall be paramount in taking the customer through the journey and ensuring customer satisfaction.
About the role
Catering to small and medium enterprises throughout Melbourne, you will be motivated by customer service and helping resolve customer problems. You must ambitious with highly developed communication and interpersonal skills.
Role and Responsibilities:
The role will require you to provide both remote and on-site support to our customer base. Other elements of the role include:
Provide over the phone and on-site support to the end users
Experience supporting multiple clients
Resolving customer issues by working on tickets and managing your own or allocated tasks and incidents
Deal with tickets from end users or clients IT departments
Participate in project work when required
Knowledge of the following:
Office 365 Admin / Migrations
Watchguard / Fortinet
Ticketing and Documentation Systems
Experience and Skills Requirements:
Miminum 2+ years MSP experience supporting multiple customers at the same time
Ability to multitask and deal with multiple customers in varying IT capability
Have outstanding customer service skills
IT Certifications / Degree / Diploma preferred
Overall support experience across Microsoft 365, Windows Server, Active Directory and Exchange server, TCP/IP + DNS + DHCP and Azure knowledge
Excellent communication customer service skills
Full Australian Driver’s License and own car
Good working environment providing a long term career
How to apply
ATTENTION! Please make sure you apply ONLY through our website. DO NOT apply for Appetency Recruitment Services jobs anywhere else on the web.
If you are on our website then please apply using the “Apply Now” button below
Other titles for this role in other organisation might be: Level 2, Service Desk, System Support, Help desk Support, Level 2 Technician, Support Engineer, Managed Services Engineer, Operations Engineer
Appetency Recruitment Services is a specialist recruitment agency and HR Consulting organization with headquarters in Melbourne. We are among the most sought after IT & Digital employment agencies in Melbourne and among the highly regarded IT & Digital recruitment agencies in Sydney.
We are NOT "recruiters specialising in recruiting in your industry" BUT "industry professionals with years of experience working in the industry who specialise in recruitment".