** Leading service desk and ensuring client satisfaction
** Centralised service desk leadership role MSP business
** IT infrastructure and Cloud services for Small, Medium to Large organisation
Our Client:
Our client proudly owned Australian, award winning managed services provider that is growing fast and looking for talent like yourself who can grow themselves and help the business grow.
The role requires you play the role of Technical Leadership (CTO) in the organisation. You shall jointly own the P&L with the MD and Sales Director. You shall be accountable for deciding the technical direction the organisation takes and be responsible to seem less client delivery.
Common Requirement:
Reporting directly to the MD, Technical Service Delivery Manager shall work with the sales team to offer innovate solutions to the clients and lead the Service Desk and Project Delivery function for the organisation. The role will require working across Client Satisfaction, ITIL disciplines, Incident / Problem Management, Configuration Management, Change Management, Release and Project Management, HR functions, Appraisals, Client management and stakeholder management with focus on continuous improvement and client satisfaction.
Job tasks and responsibilities
General Leadership Responsibilities
Technical Leadership Responsibilities
Project & Service Delivery Responsibilities
Key Performance Indicators for the role
KPIs for this role shall be across the following:
Requirements:
On Offer:
How to apply:
Other titles for this role in other organisation might be: Service Delivery Manager, Technical Service Delivery Manager, General Manager, Chief Technology Officer, CTO, COO, Client Delivery Manager, Client Success Manager, Client Satisfaction Manager, Associate General Manager, Service Delivery Lead
Appetency Recruitment Service @ 03 8560 3750
