Strong company culture and wide technical project implementation across technologies
Client focused culture and offering hybrid work environment
Our client an established and fast growing Managed Service Provider. Cultural fit is really important for the business. The business predominantly support small to medium size professional businesses across Sydney.
The value proposition for this amazing business is to act as a partner for their client providing a mix of reactive and proactive support to its clients.
About the role
As Projects Engineer you will be responsible for the effective delivery of client projects from a technical, time and budget perspective, always ensuring client satisfaction.
We are looking for ambitious, always looking to learn, growth oriented, energetic individuals. The culture of the organisation promotes fun, collaboration, teamwork, learning, ownership, growth oriented. We are looking for someone who wants to be part of such culture.
Must haves for the role:
Strong client focus and excellent communication skills
Excellent organisational and administrative skills
Highly resilient & Ability to work under pressure
Self-motivation, a strong work ethic and enthusiasm for change
Strong technical experience across a wide variety of technologies and ability to identify improvement opportunities in client environment
Role and Responsibilities:
The role will require you to provide both remote and on-site client support
Responsible for the smooth transition of new clients to Centrix via successful delivery of their onboarding project from a technical and customer journey perspective
Working with relevant parties to ensure successful outcome of disputes, complaints or other feedback related to the Projects Team
Responsible for the successful technical delivery of projects where the project engineer has been assigned the project lead. Projects included but not limited to:
Client technology upgrades or implementations
New client onboarding projects
Internal systems projects
Responsible for the delivery of project tasks efficiently and within the allowed timeframes/budgets
Assisting with technical escalations as required from the Service Delivery team
Where required, assist the Solutions team and other technical activities for clients
Where required, attend meetings for new sales opportunities
Strong experience across a wide variety of technologies
MS Windows Servers, Azure, AWS
Exchange Server / Exchange Online / Office 365
Hyper-V & VMWare
Networking Skills (Routing / NAT / VLAN)
Troubleshooting skills across multiple technologies
Experience and Skills Requirements:
5 years’ technical experience working in managed services or equivalent environment
Strong technical background and demonstrated experience in a senior technical position
Experience with systems such as Autotask or ConnectWise, N-Able, ITGlue, Sharepoint
Exceptional communication skills and outstanding customer service skills.
Experience with Windows Server, Active Directory, Exchange server, TCP/IP, DNS, DHCP, Office365 / Microsoft 365, Azure
Strong troubleshooting/problem solving skills
Technical certifications and/or industry experience relevant to our market (Microsoft, VMware, Cisco for example)Certifications with ITIL (v3 or higher), Microsoft, Cisco, Comp TIA will be highly
Full Australian work rights
Hybrid environment with 2 - 3 days per week WFH
Fun, young, energetic culture that provides opportunity to learn and grow
How to apply
ATTENTION! Please make sure you apply ONLY through our website. DO NOT apply for Appetency Recruitment Services jobs anywhere else on the web.
If you are on our website then please apply using the “Apply Now” button below
Other titles for this role in other organisation might be: Senior Managed Services Engineer, Professional Services Engineer, Project Engineer, Senior System Engineer, Cloud Engineer, Workspace Specialist, Cloud Specialist
Appetency Recruitment Services is a specialist recruitment agency and HR Consulting organization with headquarters in Melbourne. We are among the most sought after IT & Digital employment agencies in Melbourne and among the highly regarded IT & Digital recruitment agencies in Sydney.
We are NOT "recruiters specialising in recruiting in your industry" BUT "industry professionals with years of experience working in the industry who specialise in recruitment".