Job Detail

Senior VMware and Storage Administrator

CBD - Inner West & Eastern Suburbs

Job Description

Role Responsibilities:

  • Provide 3rd level Support services for production VMware Enterprise Platforms and customer storage infrastructure
  • Provide technical advice as required for the improvement of VMware Enterprise Platform configurations
  • Install and configure VMware and storage technologies as required
  • Act as escalation point in VMware and NetApp storage matters; Mentor and coach others in these areas
  • Perform onsite maintenance and troubleshooting when required 
  • Participate in resolver groups as part of the problem resolution process
  • Adhere to Incident, Problem and Change Management processes as per ITIL standards and within SLA
  • Provide after hours on-call escalation
  • Root cause analysis to prevent issue re-occurrence
  • Create and ensure technical documentation is current
  • Various reporting, team and client meeting responsibilities and other assistance as required in the provision of customer support excellence