Support Engineer

Job Description

• Leading National I.T. & Telco Company
• Fantastic Work Environment – Eastern Suburbs
• Expanding organisation – great career – excellent salary

Our client is a renounced and leading IT & Telco Company. They are among the largest fully Accredited Telstra Premium Dealers in Australia. Their range of products and services vary from ICT Infrastructure, Telephone systems, Corporate Mobiles, Voice and Data Services.

To be successful in this role you will need to:

Have proven experience or capability to act as a Managed Services Consultant with ability to conduct him/herself with:

• Great communication skills and phone manner
• Empathy and ability to listen to the customer and understand the business criticality of your job for our client
• Accountability – ability to take accountability & deliver customer satisfying results

What will you do?

• Have a sound technical knowledge and experience of server, storage, Backup, Security, Cloud & Network infrastructure in Managed Services team
• Responding to and resolving phone and email escalations in a professional, timely manner with an emphasis on high-quality customer service
• Responsible for regular daily tasks including Backup and DR scheduling and management
• Deployment of PCs using SOE technology including desktop refresh & rollouts
• Undertaking Problem Management to investigate the root causes of incidents for the Proactive prevention of problems

Technical Skills & Capability Required:

You shall be working on a array of technologies. As a support engineer you will be expected your knowledge gaps that you have in any of the below areas. However, good communication, troubleshooting, server and network troubleshooting are essential for this role.

1. Troubleshooting and administering:

• Ability to resolve and restore customer issues and identify and fix issues broken AD, servers, cloud or network
• End-user troubleshooting, Directory Sync/Azure AD, User Account Management
• Address and resolve customer issues in a professional manner

2. Server infrastructure including:

• Active Directory, DNS, Windows Servers (various generations), DHCP, Microsoft Exchange & Office365, server monitoring & patching

3. Cloud & Virtualisation:

• Support client's cloud enviornments such as MS Azure cloud infrastructure
• Extensive knowledge in VMware & HyperV infrastructure and toubleshooting issues
• Ability to do root cause analysis & resolve any issues (including new set up / migration) unless client site visit is required

4. Networking Troubleshooting:

• Strong knowledge & understanding of IP Troubleshooting, Subnetting, Core understanding of routing, Connectivity issues, Firewall related issues, bridging port acess
• Ability identify root casue and resolve multi-tenanted infrastructure, subnetting network 
• Ability to configure and resolve firewalls issues especially Palo Alto, Meraki, CISCO 

5. Back up & Disaster Ricovery:

• Experience in scheduling and troubleshooting backups 
• Strong understanding of DR & ability to implement DR & Backup solutions for the clients
• Conduct DR & restoration for the client environments

Required Qualifications

• Proven experience as L1 System Engineer, L2 System Engineer, Service Desk
• Tertiary qualifications in an IT or related discipline
• Few technical certifications – ITIL, MCSA (Window Server 2008 or 2012), MCSA (Office 365), MCSE, CCNA, MCP
• Experience in Managed Service Environment 

What is on offer:

• Base Salary + super
• Permanent position
• Excellent client engagement role
• Excellent office & culture - where people enjoy their job, have a laugh, and work together.

How to apply:

• If you on our website, apply below
• If you are NOT on our website, please apply on the link: http://appetencyrecruitment.com.au/ca7b5c17/information-technology-jobs/support-engineer-box-hill.php

Other titles for this role in other organisation might be: L1 System Engineer, L2 System Engineer, Managed Services Consultant, IT support, Senior IT Administrators, IT Administrator, Support Engineers, IT Helpdesk Consultant, L2 Support, Support Analyst, Senior Support Engineer

Appetency Recruitment Services @ 03 8560 3750