Technical Support for Mobility Solutions

Job Description

Role: Technical Support for Mobility Solutions

(This role will be based in Sydney)

Roles and Responsibilities:

Require a self-motivated team player who loves working with emerging technologies, is a strong communicator (verbal and written) with a passion and commitment towards exceptional customer service, works well unsupervised and can pick things up quickly.

Candidates Must Have:

1. Excellent problem identification and technical problem solving skills.
2. Strong problem solving and deductive reasoning skills to gain quick resolutions in a professional and timely manner with an emphasis on high quality customer service often under tight customer deadlines.
3. Hands - on experience in technical written communications such as ability to compose, clear and concise technical communications.
4. Exceptional phone etiquette with the ability to communicate with technical and non-technical.
5. Excellent multi-tasking capabilities.
6. A 'whatever it takes' attitude and motivation to achieve a positive outcome.
7. Ability to work on-call one weekend in four.

Experience & Skills

• Candidates should have work experience in supporting Enterprise Mobility Management (EMM) and Mobile Device management (MDM) solutions at large scale Enterprise customers. 
• Excellent knowledge of ITIL based Service Management workflow applications like Incident, Problem and requirements management.
• Experience in supporting iOS, Windows and Android devices like tablet and smart phone.
• Work experience as a systems admin and someone with network engineering background who has a better understanding of security fundamentals.
• Exchange, Windows server 2008/2012, , other mail systems, web certifications such as SSL and IIS
• On-hands Experience with database, Microsoft SQL, Microsoft Active Directory and TMG.
• Must have great communication and documentation skills.