Role:
The role of the Service Desk Team Lead will be lead and manage the service desk. You will be responsible for building the service desk process maturity, motivating the team and exceeding the service desk KPIs.
Reporting to the Service Delivery Manager, your role will be capture matrices data, understanding the team members motivations and exceeding the organisation level customer satisfaction matrices and KPIs.
Key Responsibility & Must haves:
Service Desk Manager shall be responsible for leading the service desk for the organisation. The role will require you be accountable for matries across Client Satisfaction, ITIL disciplines, Incident / Problem Management, Configuration Management, Change Management, HR functions, 1-on-1s, process improvement with focus on continuous improvement
Job tasks and responsibilities
People Responsibilities
Service Delivery & Leadership Responsibilities
Education & Experience Requirements:
On Offer:
How to apply
Other titles for this role in other organisation might be: Service Desk Team Lead, Service Desk Manager, Service Desk Lead, Service Desk Delivery Manager, Helpdesk Manager
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