Support Engineer

Job Description

• L2/L3 support role predominately remote support
• Some face-2-face and project work responsibilities as well
• Great exposure across the technology stack

Our Client:                        

Our client proudly owned Australian, award-winning managed services provider that is growing fast and looking for talent who are professional and eager to learn and grow. 

About The role:

• You must have exceptional communication skills and the ability to communicate complex technical issues with end users in simple English 
• Resolving the technical issues encountered by clients/end users
• Conducting support activities such as patching, server monitoring, network monitoring, back up set up, firewall set up and troubleshooting, etc
• You may be required to visit client sites 1 day a week or support project when required

Essential Skills and Experience:

• Windows server and workstation administration and upgrades
• Office 365 administration and troubleshooting
• Active Directory and Exchange Server administration
• Backup technologies (on premise and cloud)
• Virtualisation Technologies (VMware and/or Hyper V)
• Infrastructure monitoring and alert management  
• Basic Networking – routing / switching / wireless
• Australian Citizenship mandatory
• Car/Licence required for onsite field work
• Professional and clear English speaking skills essential
• Sharing knowledge, documentation and coaching team members required
• Flexibility to work in office and at client premises essential
• Minimum 3 years experience in a similar role
• MSP experience 
• An Australian IT qualification a must

Desirable Skills:

• Cloud services exposure/experience desirable (Azure, AWS, Google)
• macOS & Mobile Device Management support
• Anti-Virus management and Microsoft update deployment experience
• Connectwise, IT Glue & Kaseya toolsets
• ITIL Foundation certification
• Microsoft and/or Cisco certifications would be superb

On Offer:

• Full time role + Competitive Remuneration
• Great culture – teamwork and supporting learning environment
• Great learning and growth potential

How to apply:

• If you are on our website then please apply using the "Apply Now" link below
• If you are NOT on our website, then please apply via the link: https://www.appetencyrecruitment.com.au/98af9792/information-technology-jobs/support-engineer-melbourne.php

Other titles for this role in other organisation might be: IT Support Analyst, System Engineer, IT Analyst, IT support, IT Administrators, Support Engineers, Senior Service Desk Analyst, Field Engineer, IT Helpdesk Consultant, L2 Support, Support Analyst

Appetency Recruitment Service @ 03 8560 3750