Pro-active infrastructure audit and alignment role
High client exposure and onsite exposure
Opportunity to help uplift organization’s efficiency and client’s IT environment robustness
Our client an established, stable and growing Managed Service Provider business that has been catering to small and medium enterprises mainly in Sydney for over 35 years. The team is expanding in Melbourne and is gearing for growth.
The value proposition for this amazing business is to act as a true strategic partner accountable for delivering increased value and increased efficiency for its customers. The culture of the organsiation culture is to properly analyse and fix problems to continually improve the clients’ environment and confidence in their technology environment.
About the role
We are looking for ambitious, always learning, process driven, client satisfaction oriented virtual IT Manager.
You will be acting as the hands on IT Infrastructure manager for a number of client. You will be standardizing the client IT environment making the environment more stable and capable while at the same time identifying and communication the risk and improvement opportunities in the IT environment to the MSP’s account managers.
Cultural fit is really important for the business. The culture of the organisation promotes learning, encourages ownership and offers profit share schemes. Thus, we are looking for someone who wants to be part of such culture.
Must haves for the role:
Excellent customer engagement skills
Ability to create and help build a standardisation infrastructure audit checklist and proactively maintain clients environment to high standards
Enjoys structuring things and creating templates and standard that others can benefit from
Role and Responsibilities:
The role will require you not only be hands on various technologies but build capability of the organisation. The role will require you to help define, uplift and improve the standards to that the MSP should be implementing the various infrastructure devices to clients environment.
This role is responsible for technical alignment (identification and remediation) to reduce client incidents/tickets and the time spent doing them.
Technical client-facing field role.
Managing a portfolio of clients as an onsite technical resource (normally will visit one client per day).
Truly proactive potential problem identification and remediation role that is closely aligned with ITIL Problem Management.
Identify risks and sales opportunities to feed them back into delivery team
You will be required to have your own reliable vehicle (Vehicle Allowance / Reimbursements will be provided as per Vehicle and Travel Policies)
Experience and Skills Requirements:
Excellent customer engagement skills
Strong experience across a wide variety of technologies
MS Windows Server Administration
Exchange Server / Exchange Online / Office 365
SQL Server Administration
Hyper-V & VMWare Administration
Networking Skills (Routing / NAT / VLAN)
Troubleshooting skills across multiple technologies
Strong experience with creating, documenting and implementing standardisation across client environments
Enjoys structuring the environments and improving the IT stability of the client IT infrastructure environment
Service ticketing systems experience (preferably Autotask)
Remote monitoring & management systems experience (preferably N-Able)
Documentation systems experience (preferably ITGlue, Sharepoint)
Competitive Remuneration and profit sharing scheme
Excellent office in Sydney North West & Hills District and Onsite parking
Genuine caring culture that promotes learning
How to apply
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Other titles for this role in other organisation might be: IT Manager, System Administrator, Associate IT Manager, 2IC Manager, Senior Support, Senior service desk, Infrastructure consultant, Support Manager
Appetency Recruitment Services is a specialist recruitment agency and HR Consulting organization with headquarters in Melbourne. We are among the most sought after IT & Digital employment agencies in Melbourne and among the highly regarded IT & Digital recruitment agencies in Sydney.
We are NOT "recruiters specialising in recruiting in your industry" BUT "industry professionals with years of experience working in the industry who specialise in recruitment".