Learning and growth opportunity and opportunity to work that promotes internal growth
Wide technical exposure and strong technical skills required across the technologies
Client focused hybrid work environment
Our client an established and fast growing Managed Service Provider. Cultural fit is really important for the business. The business predominantly support small to medium size professional businesses across Sydney.
The value proposition for this amazing business is to act as a partner for their client providing a mix of reactive and proactive support to its clients.
About the role
We are looking for ambitious, always looking to learn, growth oriented, energetic individuals. The culture of the organisation promotes fun, collaboration, teamwork, learning, ownership, growth oriented. We are looking for someone who wants to be part of such culture.
You will be acting as the hands Engineer for a number of client. You will be working as a senior member in a team of nearly 8-10 field engineers and will help in making the client environment more robust and stable. As a senior member you will also provide guidance to other field engineers and communicate client environment risks and improvements to the service delivery manager or projects manager.
Must haves for the role:
Strong client focus and excellent communication skills
Strong technical experience across a wide variety of technologies and ability to identify improvement opportunities in client environment
Enjoys standards, improvements and enhancements that help the client and others
Role and Responsibilities:
The role will require you to provide both remote and on-site client support
Work with a ticket based system, managing your own tasks and incidents (Autotask / ConnectWise);
Managing a portfolio of clients as an onsite technical resource
Experience with problem identification and remediation
Identify risks and improvements opportunities in client environment
Excellent customer engagement skills
Strong experience across a wide variety of technologies
MS Windows Server Administration
Exchange Server / Exchange Online / Office 365
SQL Server Administration
Hyper-V & VMWare Administration
Networking Skills (Routing / NAT / VLAN)
Troubleshooting skills across multiple technologies
Experience and Skills Requirements:
Atleast 6+ years MSP relevant experience
Eagerness to learn and grow
Experience with systems such as Autotask or ConnectWise, N-Able, ITGlue, Sharepoint
Own reliable vehicle (Vehicle Allowance / Reimbursements will be provided as per Vehicle and Travel Policies)
Strong experience with creating, documenting and implementing standardisation across client environments
Enjoys structuring the environments and improving the IT stability of the client IT infrastructure environment
Exceptional communication skills and outstanding customer service skills.
Experience with Windows Server, Active Directory, Exchange server, TCP/IP, DNS, DHCP, Office365 / Microsoft 365, Azure
Certifications with ITIL (v3 or higher), Microsoft, Cisco, Comp TIA will be highly
Full Australian work rights
Hybrid environment with 2 days per week WFH
Excellent office in Sydney North West & Hills District and Onsite parking
Fun, young, energetic culture that provides opportunity to learn and grow
How to apply
ATTENTION! Please make sure you apply ONLY through our website. DO NOT apply for Appetency Recruitment Services jobs anywhere else on the web.
If you are on our website then please apply using the “Apply Now” button below
Other titles for this role in other organisation might be: Field Engineer, Senior Level 2 Engineer, Support Engineer, IT support, Managed Services Engineer, Professional Services Engineer, Senior Field Engineer, Field Engineer Team Lead, System Engineer, Systems Engineer
Appetency Recruitment Services is a specialist recruitment agency and HR Consulting organization with headquarters in Melbourne. We are among the most sought after IT & Digital employment agencies in Melbourne and among the highly regarded IT & Digital recruitment agencies in Sydney.
We are NOT "recruiters specialising in recruiting in your industry" BUT "industry professionals with years of experience working in the industry who specialise in recruitment".