MUST HAVE Significant cloud, server, virtualisation, exchange, Office365 experience, SAN configuration
Great work culture, team, salary & environment
Senior most escalation engineer roles within Projects teams
Job description
Our client is a winning Managed Services Provider. The company is among the most renowned Telstra Partner. You will find a great office, team, and environment to work with our client.
As a L3 System Engineer, you will be dealing with small, medium and enterprise client. You shall be part of the Project Services (most likely) or Managed Services Team depending on the business requirement and your expertise.
Key Responsibility & Must haves:
You will pivotal in the implementations and ensure 100% client satisfaction. You will be the one who will be the face of the organization, thus you need
Great communication and client handling skills
Empathy and ability to listen to customer and understand the business criticality of your job for our client
Accountability – ability to take 100% accountability for the project/delivery & deliver customer satisfying results independently
Primary Role Responsibilities:
Ability to scope and deliver projects End-to-End across a wide array of technologies
Ability to manage any project and/or task single handledly
Exceptional client engagement skills
You must be capable of delivering projects such as New Office Setup, Relocation, on-premise to cloud migration, etc without supervision and guidance.
Active Directory: setup new users in Active Directory, modify file/folder security permissions, Modify user security permissions - it will be good if you have experience in implementing trust policies in a multi-forrest enviornment
Microsoft Server incl: setting up any windows servers - AD, print, file, exchange, etc from scratch (implemenet a rack & stack project)
Virtualization - HyperV or VMWare: very proficient in documenting the required configurations and building VMs
SAN storage: configuring and setting up SANs from scratch, troubleshooting & supporting SAN related issues
Microsoft Azure: configuring & supporting cloud servers and networking
VLAN/WLAN: Good understanding of VLAN/WLAN principals and ability to set up VLAN/WLANs
Microsoft Exchange incl: new mailbox setups, redirect of email addresses, granting users access to mailboxes
Office 365/Hosted Exchange incl: same as Exchange below + setup new itenancy, licensing, migrations
Backup Software (like Shadow Protect) for daily monitoring and file recovery
Sharepoint Online: Intranet, document libraries
Networking: routing, subnets, DHCP, DNS (CCNA)
Internet troubleshooting incl: initial diagnosis and escalation to ISP
Firewalls: Set up firewall policies to block/allow traffic in and out of networks
Education & Experience:
At-least 8+ years’ experience in an IT services position
Tertiary education, ideally a university bachelors’ degree (in any field)
Completed multiple certifications especially MCSE Certification
Experience on Telstra Cloud Services and/or with other Telstra partners shall be highly regarded
A valid driver's license and own vehicle to travel to clients’ sites
Proven ability to build strong relationships with clients
The right to work in Australia.
On Offer:
Full time role + Competitive Remuneration
Great culture
Leadership and growth potential
How to apply
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Other titles for this role in other organisation might be: Senior Projects Engineer, Senior Professional Services Engineer, Senior Consultant, Senior L3 Systems Engineer, Senior System Engineer, Client Infrastructure Consultant, Infrastructure Subject Matter Expert, Cloud Engineer, Solution Architect, IT Administrator, IT Manager, IT Consultant, Infrastructure Manager, Cloud Expert, Infrastructure Architect