* Ability to build relationships & Exceeding projects matrices
* Manage multiple simultaneous IT infrastructure and Cloud projects for multiple mid-size customers
Our client is a unique Managed Service Provide with high client satisfaction score. We are looking for individuals who can improve the client satisfaction score even more.
About the role
You will be reporting to the Professional Services Manager who will be accountable for the overall strategy of the Professional Services division. As the Project Services Manager, you will accountable to ensure that the department is operating in line with the department strategy and you will be accountable for the P&L or achieving the profitability of the department.
Common Requirement:
Strong work ethic client engagement, communication and documentation skills
Strong project management experience including management of scope, budget, schedule, quality, risk, issues, resources, stakeholders and reporting
Strong time management skills to manage multiple simultaneous projects and competing priorities
Role and Responsibilities
Project Management
Ensuring transformation projects are delivered timely, within scope and within agreed budget envelope
Prepare project plans, including schedule, resources and project deliverables
Monitor and control each phase and steps of project implementation
Identify and report project issues and project risks to the relevant individuals
Find solutions to mitigate and/or minimise project risks and other issues
Managing the status reporting for allocated transformation projects
Identifying and driving continuous process improvements and business re-engineering opportunities to ensure the projects team is operating at best practice
You will be dealing with projects/solutions such as:
On-premise services – all onsite infrastructure solutions and devices
Cloud Services –Microsoft Azure, Office 365 and cloud migration projects
Infrastructure rollout projects such as Active Directory and Exchange Server upgrades and deployments, Archiving, SAN deployments, VMware upgrades and deployments, Veeam, Anti-Virus, Site relocations, cloud migrations, server migrations, Office365 migrations, Azure migration, desktops, etc
Network rollout projects such as ADSL, Fibre Network turn ups and troubleshooting, LAN Cabling, VLAN's, WLAN, SD-WAN, MPLS
Security rollout projects such as Firewall such as CISCO Meraki, SonicWall, etc
Backup rollout projects such as configuring Veeam, Datto, cloud backup solutions
Department Management
Ensure department delivers the required profitability by ensuring the required level of resources ulitisation
Managing day-to-day operations and people aspect of the business
Removing impediments for the team to ensure the projects team is focused on delivering projects and achieving required utilisation levels
Ensure sufficient advance scheduling of projects else reporting the utilisation and risk of impact on P&L to management
Ensuring profitability of the department
Ensuring required communication to the customers
Building PM and project delivery capability of the organisation
Experience Requirements:
Excellent client service skills, communication skills and documentation skillset
Approach and behaviour to deliver projects collaboratively, understanding the value of "one team".
Strong written and oral communication skills.
Experience delivering IT projects, through all life-cycle phases
Ability to handle client discussions & solutions
Knowledge of ConnectWise (PSA) preferably
Deep understanding of project management methodologies, tools and principles
Qualification:
A minimum of 3-5 years work experience leading and managing delivery of IT projects preferably ICT infrastructure projects
Tertiary qualification and Project Management certification.
Previous experience as an Infrastructure Project Engineer and relevant industry certifications MCITP, MCSE, VCP, CCNA, Datto shall be highly regarded
Australian Permanent Resident or Citizen
On Offer:
Full time role + Competitive Remuneration
Great culture
Opportunity to work with a happy team and business
How to apply
If you are on our website then please apply using the “Apply Now” button below
If you are NOT on our website then please apply via the link: https://www.appetencyrecruitment.com.au/38819035/information-technology-business-jobs/project-services-manager-notting-hill.php
Other titles for this role in other organisation might be: Project Manager, Program Manager, Projects Department Manager, Senior Project Coordinator, ICT Infrastructure rollout manager