Senior most technical consultant / engineer in the organisation
Implement projects and act as the Solutions/Pre-sales consultant for the client
Environment that provides opportunity to uplift your cloud capability
Our client a small but established Managed Service Provider serving small to mid size customers. Thus, you will be involved with a variety of solutions required by small (5 to 50) and mid size (51-150) clients.
About the role
You shall e the senior most technical person in the organisation and accountable for handling level 3 escalations, project work, solution design, client consulting and account management.
Role and Responsibilities:
The role requires the candidate to contribute across 2 primary areas:
Engineer / Escalations / Projects
Assist with projects delivery in a timely manner; Managing projects overview and ensure timely delivery of projects
Act as the primary point of escalation for the clients and work with the service delivery manage to either get the issues resolved or resolve the issues in a timely manner
Supporting and troubleshooting various Microsoft technologies escalated by other engineers
Face-to-face IT break-fix support across desktops, laptops, servers, peripherals, VOIP, apps, network and internal systems;
Responding to requests promptly through excellent customer service;
Working across technologies required by small to medium size businesses such as: Active Directory, Windows 7/10, Office 365, Exchange, Hardware, Azure, Office 365, and peripherals
Auditing client sites and recommending solutions that meet customer requirements
Solutions / Pre-sales
Identify, consult and lead client discussion to identify their requirements and suggest the right solution for the customer
Be the Client’s point of contact for escalation of issues and ensure you function as a conduit for clients urgent requirements
Ensure client satisfaction from the technical perspective
Deliver technical solutions in line with the strategic technical roadmap (on-premise or cloud journey) of the client and in consultation with clients
Experience and Skills Requirements:
Excellent communication skills and Ability to build trusted relationship with clients
Strong generalist experience with strong hands on experience troubleshooting escalated issues across server, network and cloud infrastructure environments
Relevant industry certifications such as MCSA, MCSE, CCNA, ITIL, etc
Experience carrying out Office365 migrations and managing and administering Office365, Azure, phone systems (3CX), servers, network etc
Ability to conduct IT strategic level and technical level discussions with the clients
Atleast a number of years experience acting as the final technical escalation point
What is On Offer:
Permanent role with Competitive remuneration and commissions
Opportunity to contribute to the client and the organisation
Technical hands on role with client engagement responsibilities
How to apply
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Other titles for this role in other organisation might be: Level 3 Engineer, Senior Service Desk Engineer, Senior System Support, Level 3 Technician, Support Engineer, Senior System Engineer, Systems Engineer, System Engineer, L3 Managed Services Engineer, Level 3 Operations Engineer, L3 Engineer, NOC Engineer, Project Engineer, Senior Escalation Engineer, Technical Consultant, Infrastructure Engineer, Cloud Engineer
Appetency Recruitment Services is a specialist recruitment agency and HR Consulting organization with headquarters in Melbourne. We are among the most sought after IT & Digital employment agencies in Melbourne and among the highly regarded IT & Digital recruitment agencies in Sydney.
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