* Leading service desk and ensuring client satisfaction
* Centralised service desk leadership role for MSP business
* IT infrastructure and Cloud Services for Small, Medium to Large organisation
Our Client:
Our client proudly owned Australian, award-winning managed services provider that is growing fast and looking for talent like yourself who can grow themselves and help the business grow.
Common Requirement:
Service Desk Manager shall be responsible for leading the service desk for the organisation. The role will require working across Client Satisfaction, ITIL disciplines, Incident / Problem Management, Configuration Management, Change Management, HR functions, Appraisals, Client management and stakeholder management, process improvement with a focus on continuous improvement.
Job tasks and responsibilities
General Leadership & HR Responsibilities
Service Delivery & Client Management Responsibilities
Key Performance Indicators for the role
Requirements:
On Offer:
How to apply:
Other titles for this role in other organisation might be: Service Desk Team Lead, Service Desk Manager, Service Desk Lead, Service Desk Delivery Manager, Helpdesk Manager
Appetency Recruitment Service @ 03 8560 3750
