Senior Level 2 or Level 3 role with a well-established MSP
Exceptional customer satisfaction rated business
Be the senior engineers (Level 3) in the team and get a career path to Level 3
Our client an established Managed Service Provider business with really high customer satisfaction rating. Our client caters to small and medium enterprises mainly in Melbourne.
About the role
We are looking for ambitious and client satisfaction oriented senior Level 2 Engineer who is willing to learn and step into Level 3 in the future. We are looking for someone who can take ownership of customer satisfaction and their career path.
Role and Responsibilities:
The role will require you to:
Work with a ticket based system, managing your own tasks and incidents (Autotask / ConnectWise);
Communicate with clients on all tickets that you are working on
Completing support tickets as assigned, generally these will not be low level tickets
Support for Office 365, network support of switches, firewalls and wireless. Windows server support. Support of other cloud services
Administration of IT security products
Configuration of Office 365 and Azure services.
Small project work, such as firewall and wireless implementations, server builds and migrations.
Technical problem solving.
Finding permanent solutions for recurring and workaround fixes
Assisting junior members of the tech team when they need help of support tickets
Experience and Skills Requirements:
Atleast 4+ years MSP service desk experience mandatory
Experience with systems such as Autotask or ConnectWise, N-Able, ITGlue, Sharepoint
Microsoft 365 and Azure knowledge
Experience with Microsoft 365, Windows Server, Active Directory, Exchange server, Azure etc
Ability to work autonomously
Excellent communication customer service skills
Full Australian Driver’s License and own car
IT Degree / Diploma and
Industry Certifications with Microsoft, Cisco, Comp TIA will be highly regarded but are not essential
Permanent position just North of Mel CBD
Exceptional customer satisfaction rating
Proactive work opportunity to help customers environment improve
How to apply
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Appetency Recruitment Services is a specialist recruitment agency and HR Consulting organization with headquarters in Melbourne. We are among the most sought after IT & Digital employment agencies in Melbourne and among the highly regarded IT & Digital recruitment agencies in Sydney.
We are NOT "recruiters specialising in recruiting in your industry" BUT "industry professionals with years of experience working in the industry who specialise in recruitment".