Our Client:
Our client proudly owned Australian, award winning managed services provider that is growing fast and looking for talent like yourself who can grow themselves and help the business grow.
About The role:
The role act as the final point of escalation for the Service Desk and about 20% project work (as an estimate and this might change as well)
Core responsibilities:
· Administering and Maintaining a range of networks and systems & providing network and systems guidance and support to large client portfolio
· Supporting clients to resolve high level IT issues escalated within the Service Desk in a timely and professional manner
· Overseeing patch management regimes and anti-virus compliance for managed clients
· Assisting with the onboarding of new clients and adoption of new technologies
· Assisting with the delivery of infrastructure projects autonomously and/or within a team
· Validating and assisting in the maintenance of the client’s risk and issues registers
· Provide recommendations for improvements to client’s infrastructure and IT processes
· Working closely with technical leads on other knowledge domains
· Assisting the sales team with hardware specifications, quoting and technical solutions
· Ongoing coaching/mentoring of junior engineers within the team
· Champion the products within the core management toolset
· Working within rotational oncall roster
Technical Skills Alignment:
The successful candidate will bring:
On Offer:
How to apply:
Other titles for this role in other organisation might be: System Engineer, Senior System Engineer, Managed Services Engineer, Managed Services Consultant, Projects Engineer, IT Consultant, Senior System Administrator
Appetency Recruitment Service @ 03 8560 3750
